StarChapter

Outstanding comprehensive association management system

Kommentare: I have used Star Chapter since 2012 for multiple associations I manage. Of all the association management systems currently available, I found Star Chapter to be the most comprehensive and cost effective online software on the market.

Vorteile:

Star Chapter is user friendly for both members and administrators. Customer support is great and highly responsive to questions or problems. Training and resources for administrators and Board members are excellent. One of my groups consists of a senior chapter, a young professionals chapter and a non-profit 501(c)3 education foundation. They wanted one website for all three organizations with capability to manage each of them. The Star Chapter tech team was wonderful in working with our volunteer Board and communications committee to develop a website "skin" that would function on Star Chapter's system.

Nachteile:

I have some Board members that find it cumbersome to RSVP for a meeting when responding to an email invitation. They would prefer a one click method to indicate if they will attend or not, rather than the multiple steps Star Chapter's system requires to login as a member and register to attend a Board or committee meeting that doesn't require a payment. I have asked Star Chapter to consider changing the system to allow for a "yes" or "no" response when members are responding to a system generated event invitation. We had this with Cvent and it worked extremely well.

Membership management software that covers all bases!

Kommentare: StarChapter appears to be a very professional software company that has provided a great solution for organization membership management.

Vorteile:

StarChapter set everything up The training they provided was comprehensive The support is excellent. I had a few questions and received a response back within hours or even minutes. Once you get the hang of how it works, it is easy to make changes The price is incredible! We are a very small non-profit with a limited budget. Our users love the software. The admins really like the back end and the information it provides. Our members love the website and how easy it is to renew membership, sign up for classes and events.

Nachteile:

Reporting is a little weak: I can find everything I need but it isn't as easy as I think it could be. (That said it could be that I haven't figured everything out yet.) I can get a list of new members, members that have renewed, and members that have not renewed BUT it does not produce a very attractive output. This would definitely not stop me from recommending this software.

Great functionality, but they require you to use their merchant service company

Kommentare: Overall it's a great value and easy to use, I just really don't like the new merchant service requirement.

Vorteile:

I love how the back end runs, they have a wonderful website where you can easily figure out how to use the website on your own. It's VERY easy and the membership management works well.

Nachteile:

They now require you to use their merchant service company, which for our small non-profit is a worse deal then what we've traditionally used.

Don’t do it

Vorteile:

If I’m being completely honest I did not like anything about this software

Nachteile:

This system is far from intuitive. It’s clunky and hard to use. Additionally, the email marketing system is really hard to use and doesn’t offer nearly enough editing tools.

StarChapter Review

Vorteile:

The features I like best about StarChapter are: ease of administration, swiftness of launch, good value for your money. It's great for smaller associations.

Nachteile:

Reporting is what I like least about StarChapter. Historical information isn't easy to access.