SmartSurvey

Easy to use product, with great customer service

Kommentare: High quality surveys are straightforward to put together and send to a large number of people.

Vorteile:

We are using SmartSurvey to gather views from both our employees and our customers. We have set up a few surveys now, collecting responses in the form of free text boxes, radio buttons and drop downs. The dashboard is easy to navigate. It is helpful to have the option to use pre-programmed questions and our own corporate template. The response formats are professional and the skip logic is easy to implement. There are comprehensive online guides for each stage of creating and using the survey. Where we needed additional help, the customer service was prompt.

Nachteile:

It doesn't seem possible to customise the formatting of text within a question (italic, bold, paragraphs etc.); this would be a useful tool.

SmartSurvey - the Smart Choice!

Kommentare: Excellent experience - I'd recommend this to anyone!

Vorteile:

Easy to use, with helpful support available. Many templates, example questions and question types with the ability to write your own surveys with your own images and logos.

Nachteile:

There could be more exported data types, and more options within the analysis reports.

SmartSurvey does not meet design requirements.

Vorteile:

SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status.

Nachteile:

SmartSurvey does not fulfill what it promises, because when you go to the registration page, the design is very nice, but when you finish the registration, they send you to a page where nothing that was previously seen is like that, since they give a design horrible with colors that do not attract attention.

One of the best customer support out there

Vorteile:

Easy to use, simple to implement, straight to the point, reasonably priced.

Nachteile:

Some of the respondents were not from the relevant field as requested. Some did not provide relevant answers to the questions. There is a little bit of cleaning needed in SmartSurvey's database to address the former; as far as the latter goes this is not something that they can really control, so I won't take any points away for that.

Good customer experience

Kommentare: very useful for global or in house company surveys

Vorteile:

Happy with the ease of use of this product, the underlying software is flexible and makes production of useful reports fairly easy.

Nachteile:

Would prefer more options around free text reporting. The new pricing structure is a little more confusing and my costs went up upon migration from the legacy account.