SmartSurvey

"The best choice for non-profit organisations"

Kommentare: It's the best way to find out what your audience really thinks. They could be members, residents, users or colleagues. Conducting an anonymouse survey of them with Smart Survey encourgaes them to give you honest opinions and that helps you work out your priorities and strategies moving forward.

Vorteile: Smart Survey is very easy to use for non-professionals. Sometimes small, non-profit organisations need to do some market research but don't have the professional expertise or resources to outsource it. Smart Survey is a really good choice for them, because it has all the essential features and functionality needed for a professional survey and is easy to learn and implement. Above all it looks professional and has an authoritative sounding name so that when you publish the survey online it looks good. That helps people to respond.

Nachteile: I can't really think of anything I don't like about it.

"SmartSurvey - the Smart Choice!"

Kommentare: Excellent experience - I'd recommend this to anyone!

Vorteile: Easy to use, with helpful support available. Many templates, example questions and question types with
the ability to write your own surveys with your own images and logos.

Nachteile: There could be more exported data types, and more options within the analysis reports.

"SmartSurvey does not meet design requirements."

Vorteile: SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status.

Nachteile: SmartSurvey does not fulfill what it promises, because when you go to the registration page, the design is very nice, but when you finish the registration, they send you to a page where nothing that was previously seen is like that, since they give a design horrible with colors that do not attract attention.

"Good customer experience"

Kommentare: very useful for global or in house company surveys

Vorteile: Happy with the ease of use of this product, the underlying software is flexible and makes production of useful reports fairly easy.

Nachteile: Would prefer more options around free text reporting. The new pricing structure is a little more confusing and my costs went up upon migration from the legacy account.

"One of the best customer support out there"

Vorteile: Easy to use, simple to implement, straight to the point, reasonably priced.

Nachteile: Some of the respondents were not from the relevant field as requested. Some did not provide relevant answers to the questions. There is a little bit of cleaning needed in SmartSurvey's database to address the former; as far as the latter goes this is not something that they can really control, so I won't take any points away for that.