--- description: Detaillierte Informationen über SmartSurvey zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SmartSurvey Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Umfragetools](/directory/30092/survey/software) > [SmartSurvey](/software/57112/smartsurvey) # SmartSurvey Canonical: https://www.capterra.com.de/software/57112/smartsurvey Page: 1 / 6\ Weiter: [Next page](https://www.capterra.com.de/software/57112/smartsurvey?page=2) > SmartSurvey ist eine Online-Umfrage-Lösung, die jedem hilft, Umfragen zu erstellen, Daten zu sammeln und Ergebnisse zu analysieren. > > Verdict: Rated **4.6/5** by 114 users. Top-rated for **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet SmartSurvey? Akademiker, Berater, Unternehmen, Multinationals, Behörden, Öffentlicher Sektor, gemeinnützige Organisationen ## Quick Stats & Ratings | Metric | Bewertung | Detail | | **Gesamt** | **4.6/5** | 114 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Based on overall reviews | | Kundenbetreuung | 4.7/5 | Based on overall reviews | | Preis-Leistungs-Verhältnis | 4.6/5 | Based on overall reviews | | Funktionen | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: SmartSurvey - **Region**: Tewkesbury, UK - **Founded**: 2010 ## Commercial Context - **Startpreis**: 45,00 £ - **Preismodell**: (Free version available) (Kostenlose Testversion) - **Target Audience**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000 - **Deployment & Platforms**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Available Countries**: Australien, Brasilien, China, Deutschland, Finnland, Indien, Island, Japan, Kanada, Mexiko, Norwegen, Schweden, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Aktivitäts-Dashboard - Anpassbare Formulare - Anpassbare Fragen - Anpassbare Vorlagen - Befragungs-/Umfragemanagement - Benchmarking - Berichterstattung / Analyse - Berichterstattung und Statistik - Dashboard - Daten-Import / -Export - Datenanalyse-Werkzeuge - Datenvisualisierung - Drag-and-Drop - E-Mail Marketing - E-Mail-Management - Engagement-Tracking - Feedback-Management - Formularerstellung und -design - Formularverwaltung - Fragen-Verzweigung - Fragenkatalog - Konditionale Logik - Kundenerlebnis-Management - Kundensegmentierung - Kundenspezifisches Branding - Mobile Umfrage - Multi-Channel-Vertrieb - Multichannel-Datenerfassung - NPS-Umfragestruktur - Offline-Antwort-Sammlung - Panel-Management - Prozess-/Workflow-Automatisierung - Pulsbefragungen - SMS-Nachrichtenversand - Sentiment-Analyse - Statistische Analyse - Third-Party Integrations - Trend-Analysen - URL-Anpassung - Umfragen & Feedback - Umfragenerstellung - Verzweigungslogik - Visuelle Analytik - Vorlagen-Management ## Integrations (3 total) - Google Analytics 360 - Salesforce Sales Cloud - Zapier ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Umfragetools](https://www.capterra.com.de/directory/30092/survey/software) ## Ähnliche Kategorien - [Umfragetools](https://www.capterra.com.de/directory/30092/survey/software) - [Formular Generator](https://www.capterra.com.de/directory/33235/form-builder/software) - [Befragungssoftware](https://www.capterra.com.de/directory/31220/polling/software) - [NPS-Software](https://www.capterra.com.de/directory/32075/nps/software) - [Mitarbeiter Engagement Software](https://www.capterra.com.de/directory/30817/employee-engagement/software) ## Alternativen 1. [Typeform](https://www.capterra.com.de/software/137289/typeform) — 4.7/5 (940 reviews) 2. [UmfrageOnline](https://www.capterra.com.de/software/201674/enquetes-maken) — 4.6/5 (1515 reviews) 3. [Google Forms](https://www.capterra.com.de/software/176571/google-forms) — 4.7/5 (11315 reviews) 4. [SurveyMonkey](https://www.capterra.com.de/software/32728/surveymonkey) — 4.6/5 (10398 reviews) 5. [Jotform](https://www.capterra.com.de/software/158456/jotform-4-0) — 4.7/5 (2739 reviews) ## Nutzerbewertungen ### "Easy to use product, with great customer service" — 4.0/5 > **Suzanne** | *14. November 2017* | Immobilien | Recommendation rating: 8.0/10 > > **Vorteile**: We are using SmartSurvey to gather views from both our employees and our customers. We have set up a few surveys now, collecting responses in the form of free text boxes, radio buttons and drop downs. The dashboard is easy to navigate. It is helpful to have the option to use pre-programmed questions and our own corporate template. The response formats are professional and the skip logic is easy to implement. There are comprehensive online guides for each stage of creating and using the survey. Where we needed additional help, the customer service was prompt. > > **Nachteile**: It doesn't seem possible to customise the formatting of text within a question (italic, bold, paragraphs etc.); this would be a useful tool. > > High quality surveys are straightforward to put together and send to a large number of people. ----- ### "Smart Survey First Time User" — 5.0/5 > **David** | *28. September 2024* | Non-Profit-Organisation Management | Recommendation rating: 10.0/10 > > **Vorteile**: Feature rich, reasonable costs, the ability to pay by month rather than having to take out a 12 month subscription > > **Nachteile**: Found it difficult to navigate between some of the setup options, but I'm sure this will ease as I use it more > > I have only recently found Smart Survey, and I have to say I'm very impressed. My support ticket was resolved very quickly, particularly important to me at the moment as I want to make the most of my 14 day trial period. I had a couple of questions regarding monthly billing, so I phoned. All of my concerns were answered very clearly by \[sensitive content hidden\]. When the time comes for the live survey I'm planning I will definitely use Smart Survey it beats Survey Monkey by miles. Thank you ----- ### "SmartSurvey does not meet design requirements." — 3.0/5 > **Allison** | *26. Juni 2018* | Recommendation rating: 8.0/10 > > **Vorteile**: SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status. > > **Nachteile**: SmartSurvey does not fulfill what it promises, because when you go to the registration page, the design is very nice, but when you finish the registration, they send you to a page where nothing that was previously seen is like that, since they give a design horrible with colors that do not attract attention. ----- ### "SmartSurvey - the Smart Choice\!" — 5.0/5 > **Andrew** | *8. Oktober 2020* | Staatsverwaltung | Recommendation rating: 10.0/10 > > **Vorteile**: Easy to use, with helpful support available. Many templates, example questions and question types with the ability to write your own surveys with your own images and logos. > > **Nachteile**: There could be more exported data types, and more options within the analysis reports. > > Excellent experience - I'd recommend this to anyone\! ----- ### "Good customer experience" — 5.0/5 > **Annabel** | *18. September 2020* | Rechtsberatung | Recommendation rating: 10.0/10 > > **Vorteile**: Happy with the ease of use of this product, the underlying software is flexible and makes production of useful reports fairly easy. > > **Nachteile**: Would prefer more options around free text reporting. The new pricing structure is a little more confusing and my costs went up upon migration from the legacy account. > > very useful for global or in house company surveys ----- Page: 1 / 6\ Weiter: [Next page](https://www.capterra.com.de/software/57112/smartsurvey?page=2) ## Links - [View on Capterra](https://www.capterra.com.de/software/57112/smartsurvey) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data