Wer verwendet EOS.Web?
Academic, Association, Corporate, Digital, Government, Legal, Medical, Small, and Special Libraries
Was ist EOS.Web?
FOR SPECIAL LIBRARIES: A library automation system,. EOS.Web provides: easy to use screens for library staff & end-users; workflow process improvements; digital and traditional collection management; easy indexing, abstracting and classification; support for development of custom taxonomies; easier access to media & associated metadata; seamless module navigation; customizable reports in PDF, Rich Text, MS Word/ Excel. Available in English, Spanish, French & Italian.
EOS.Web – Details
EOS.Web – Preisübersicht
EOS.Web ist verfügbar ab 1.500,00 $/einmalig. EOS.Web bietet keine kostenlose Testversion. Weitere Preisinformationen für EOS.Web findest du unten.
EOS.Web – Nutzerbewertungen
Zeigt 5 von 10 Nutzerbewertungen
Bewertet am 21.2.2019
EOS.Web Enterprise - Feature rich, platinum customer service, great value.
Kommentare: Has been a really good solution for us, and very affordable. We have a unique situation where a national program office of less than 3 FT staff supports 400+ relatively small staff libraries distributed across the country, most of which are not managed by library professionals. The EOS customer support can't be beat.
Vorteile: Feature-rich and flexible with frequent new releases; good accommodation of the requirements of special libraries; easy-to-use interface for library volunteers who have no library training and professional librarians who may not have a lot of technical skill sets but who must perform system administration and/or database management roles; great customer support.
Nachteile: No real complaints, but vendor is still working out the kinks with hosting EOS.Web SaaS in a FedRAMP environment (a relatively new requirement for federal libraries), which is (or soon will be) a challenge to all ILS vendors. EOS is at the head of the pack in this regard and we are pleased with their progress and performance in this domain.
Bewertet am 12.7.2012
EOS is working well
Kommentare: I highly recommend EOS for small academic libraries. It is quick to learn, professional in appearance, and practical in use.
The pricing model is good, allowing a very small library still to be part of accessing the web-based system.
The customer service is excellent, especially Deborah Washington. We have been very pleased with our service.
The transfer from our previous database was simple and efficient and cost much less than other vendors.
We love the image capture and the ability to create an account for users. We love unlimited users being able to access the catalog. We love that it is not housed on our servers, thus keeping our small college from the updating expense of and dangers to our server. We love that you can build a list (or bibliography). We love that all the modules (periodicals, acquisitions, catalog, OPAC, etc.) are included in one price. We love the academic feel to this program. We are very happy that we can give some permissions to the circulation desk but not allow them unlimited permissions. Retaining full MARC records is very important & EOS does that.
Sometimes the windows approach gets tedious when you have to open window after window to make changes to a record (like search, select, then bibliographic record, then item record, then purchase information to record the cost of an item.)
We wish it were easier to "browse the shelf" and to know what books were adjacent to the one you are looking at.
Our upfront training was overwhelming. We trained before our catalog was available, so there was a bit more than we could incorporate without additional practice. However, the customer service was great in helping us from that point forward.
We wish it were cheaper. We're in a real budget crunch and wish we could do more for less.
Bewertet am 12.7.2012
EOS works well for a highly specialized library
Kommentare: Even though I find it painful to have to use Internet Explorer, I will continue to make accommodations for it because EOS is worth it in the long run. I especially like knowing that I am not responsible for the server, running backups, and installing upgrades. The company obviously cares about each and every customer. This type of service is rare and I value it.
1. no need for local tech services, no server maintenance
2. large installed base means lots of collaborators for ideas
3. easy to train techs to use it
4. record history means techs and others can be held accountable
5. easy to add users to the backend AND patrons to the front end
6. patron personal login enables renew or request items, they can post reviews of library items
7. automated overdue and other notices can be mailed AND emailed to patrons, very reliable
8. Circulation is a snap
9. Customer Service is truly SERVICE, a rare thing these days. They are fast, accurate, and concerned about getting the results I want.
10. In 18 months I have never experienced a single server crash/downtime (and that includes the time there was a huge power outage in Carlsbad.)
1. Staff mode requires Internet Explorer. Mac users have to make special accommodations to be able to use it. (Bias: I truly HATE IE)
2. Having been trained on a system that generated smart barcodes and spine labels automatically, I find EOS to be clunkier for that. I have to use an add-on (Avery Dennison) and still have not successfully generated a usable zebra-stripped barcode. (I am entering the item number by keyboard).
3. It is sometimes quite slow to respond.
Bewertet am 26.1.2017
Glad our library has finally dropped EOS
Kommentare: Our library moved away from EOS after a number of years. Customer Service is great, but the software is horrible.
Bewertet am 12.7.2012
Kommentare: I would recommend EOS Web and KnowledgeBuilder to libraries of any size - especially small or corporate libraries, since it is cost effective, and does not require a deep background in library science to make it work! The combination of a great product, and a great staff (from sales to tech support) gives EOS an edge over other companies in the field.
Easy to use from both the admin and OPAC side. KnowledgeBuilder makes custom template creation easy and handles all of our document formats. EOS customer service is the best I've ever encountered. The team is knowledgeable, friendly, prompt and always willing to help (even with my "dumb" questions!)
Product is very cost effective!
I'd like to see the image icon in the OPAC support .png files
In the OPAC, I'd like to be able to remove the MARC 21 and OCLC-MARC from my "Limit this search to" drop-down list (or perhaps be able to change the name of these databases). We don't use these as our library is almost entirely digital - and it's a corporate library so my users have no idea what MARC is!