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seit 15 Jahren bei der Softwareauswahl

Was ist DirectLine?

Reduziere Wartungs- und Bestandkosten und steigere die Effizienz – alles gegen eine geringe monatliche Gebühr. Mit dem webbasierten EAM-/CMMS-Service von DirectLine erhältst du eine fortschrittliche Wartungsverwaltungslösung, die einfach skaliert werden kann, unabhängig davon, ob du ein paar Nutzer auf einer Website oder Hunderte Nutzer in mehreren Zeitzonen hast. DirectLine bietet unbegrenzte Schulung und Unterstützung und seit 25 Jahren erfolgreiche Implementierungen. Somit ist es kein Wunder, dass 99 % der Nutzer von DirectLine angeben, dass ihre Anforderungen von Jahr zu Jahr erfüllt werden.

Wer verwendet DirectLine?

DirectLine CMMS wurde für mittlere bis große unternehmensweite Implementierungen entwickelt. Die Software ist spezialisiert auf kundenspezifische Software für die Fertigung und Lebensmittelproduktion.

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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über DirectLine

Durchschnittliche Bewertung

Gesamt
4,5
Benutzerfreundlichkeit
4,0
Kundenservice
4,9
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,5

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
48%
4
52%
Frank
Control Engineer in USA
Elektrische/elektronische Fertigung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Great software and support. They are always willing (and able!) to work with you, whether its a problem or enhancements.

5,0 vor 6 Jahren

Kommentare: We've been actively using Megamation for all of our facilities since 2010 and haven't looked back since.
I recommend Megamation without reservation; try it.

Vorteile:

This is a powerful, full featured, world-class, CMMS system quite able to handle all that you can throw at it. Support is outstanding. Where they really shine is; As our business needs change, they listen and respond accordingly. This isn't something you find elsewhere. It has features we haven't yet even used, but plan to as we grow.

Nachteile:

Not much not to like. Online documentation is at times, vague or not current. But, all you need to do is give them a call to clear something up.

Denise
Asst Director of Budget & Planning - Facilities in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We are a College campus using DirectLine since 2012. The Mobile app in 2017.

4,0 vor 7 Jahren

Vorteile:

Megamation has been able to customize DirectLine for our situation. We've been able to set up On-Demand inspections that will create a work order if a deficiency is found. Great for dorm room and mechanical equipment inspections. Their Mobile app that allows maintenance workers access to their work orders from a smart device (Kindle or phone).  The adoption of mobile work request system eliminates the printed copies, allows for receipt of work requests in the field, and improves staff productivity by refocusing time spent on paperwork to time spent in the field. I find their customer service/help desk to be very responsive and quickly solve whatever issue we may have.

Nachteile:

Because the software is customize-able, it took us a while to understand our real needs and how we could make the software work best for us. It was very helpful when Megamation put us in contact with a retired College Facilities person that understood the DirectLine system and the needs of a college system.

Kelsey
Maintenance Administrator in USA
Essen & Trinken, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Support for program is fantastic!

4,0 vor 6 Jahren

Kommentare: Support team has seemed genuinely happy to help me anytime I ask. They are quick and efficient in their support and come up with great ways to use the system to help me!

Vorteile:

Whenever I have a question or need, the support staff is there to aid me! Megamation also has some very usable functions that come in handy

Nachteile:

Some of the interface is a little awkward to navigate I wish there was a formal training that was not on the phone/computer

Bryan
Lead Engineer in
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Review - Elkay Mfg

4,0 vor 13 Jahren

Kommentare: The program is very good for smaller users or users with few locations. As long as the program is setup correctly it is easy to use and users can work with it right away. We have been successfully using it for four years now and have increased the number of users each year.

Vorteile:

Program is very simple the learn and use. I have setup new plants / users in as little as 3 months time. Most users report the program being simple to use with a short learning curve. Customer support is helpful and available via phone or online 'shadowing' which also helps users with training. Most of my requests for customization have been completed with little or no charge in a very short time. Administration of the program is very easy. I can update user profiles, and/remove functionality and perform many other customizations without contacting DirectLine. We don't own anything so there is no hardware to maintain and upgrade over time. We don't need to maintain the software either as maintenance is included in the annual service agreement. This reduces the burden on our IT staff.

Nachteile:

As a large user the cost approaches that of a purchased system especially when looking at the cost over several years. The system is a stand alone installation and is not integrated with our ERP software. This has made it difficult to use the pruchasing and inventory modules available in the program. System does not currently give us the ability to query all of our plants at once. We have to run multiple reports and merge the data. Limited availability of KPIs or visual reporting. Export data has to be manipulated in Excel to produce charts and graphs; the raw data is difficult to interpret quickly.

Rob
Maintenance Worker in Kanada
Krankenhausversorgung & Gesundheitswesen, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Great Customer / Tech support

4,0 vor 6 Jahren

Vorteile:

I like that it is a program for creating work orders and not a different program that has this feature added to it. I like the work order console concept and how it presents your WOs to you, arranged how you like it. I like having multiple windows open while I am working on different things. The team behind this program is very very helpful. They are always willing to help and teach, regardless of the issues. This is the best part of the program.

Nachteile:

I am the go-to guy in the shop for this stuff. I am learning it as I go with the help of the support team. When I first started to use the program as a user it fount it was a little clumsy. Not being able to "double click" on the description of the work order to open it. Having to close the "View work order" screen and open and "Close work order" screen to close it when the work order was done. Opening multiple windows and navigating through them was not something that came easily, but now that I know its obvious. This program is great and can do lots but for the person who turns the wrench it can be a little too much for what they need it to be, for now.