Centricity Practice Solution
von GE Healthcare
Durchschnittliche Bewertung152 Bewertungen
- Gesamt 4 / 5
- Benutzerfreundlichkeit 3.5 / 5
- Kundenservice 3.5 / 5
- Funktionen 4 / 5
- Preis-Leistungs-Verhältnis 3.5 / 5
- Kostenlose Testversion Nein
Installiert - Windows
Angaben zum Hersteller
- GE Healthcare
Über Centricity Practice Solution
Includes EMR and practice management modules that may be used independently. Provides scheduling, denial management, financial dashboard, and more.
Centricity Practice Solution Funktionen
- EMR / EHR (elektronische / medizinische Gesundheitsberichte)
- Elektronische Rezepte
- HIPAA konform
- Medizinische Terminplanung
- Mehrere Büros
- Mehrere Ärzte
- Überprüfung der Versicherungsberechtigung
Die hilfreichsten Reviews für Centricity Practice Solution
Bewertet am 14.11.2016
Long time user
We have been using the product from the days it wasn't owned by GE - it was Medicalogic. When we purchased the original product - you got all features in one price - if you choose not to use that was your choice. Once it was purchased by GE it shifted to a base product plus - so if you want the plus (and you need the plus to meet meaningful use) you will pay for it in initial license fees plus additional support fees. Although we have met meaningful use - the level of day to day satisfaction by our end users is not what it was years ago, part due to the meaningful use requirements (not GE's fault) but part to system being slower - one with more keystrokes required and other you need fast hardware to help keep it responsive. You will need to add some 3rd party apps now for what in our opinion in today's world should be part of the core software. Things such as appointment reminders, portal, secure messaging, and scanning documents are examples where you need to buy 3rd party software - some supported through GE - some not.
When we compare GE to our local hospital's system GE is designed for physician practice and GE is a better product. In my estimation meaningful use consumed lots of GE resources and it would be nice to see them catch up on overall functionality of the products.
Overall system is intuitive to the end user. Its use of some 3rd party applications blend in well with the product and end user most times will not know that a 3rd party application is being used. Customer Support is usually very quick and competent.
Our interfaces with labs have been very reliable. Interfaces with the hospital software has been very reliable from GE's perspective - when we have had issues they are created from the hospital side of the interface.
We have used the system 16 years now and it is core part to our patient flow and information flow and overall up time has been very good, when we have had up time issues it has been something on our side not GE's.
Each time there is a new function added to the program, that in my opinion should be a base function, there is usually a cost associated with it both with software license cost, added software support cost, and additional hardware resources. It appears to us the most recent new features involves 3rd party software that then also requires additional hardware resources (virtual servcers) and set up. If there is a bug in the system you have to wait for the next patch to come out to fix it, we as an end user have to figure out the work around of those bugs - there is no proactive communication of "known issues and the work arounds".
For a small office training through GE is expensive. In the days of webinars and youtube videos which provides convenient training that can be accessed at any time - to get training through GE it will be an add on to your purchase price. Even voluntary training classes are held in regional sites across the country with a pricetag associated with those. I expect that a technology company would understand the up to date training is essential for optimal use of its product and optimal satisfaction and would use technology to meet those goals and not try to use training as a revenue producer. If there is free training they haven't made us aware of it.
GE's rollout of their new Northstar product required travel to regional locations with end user having a cost of time and travel. For a technology company to use old methods to roll out new technology is disappointing.
Kommentare: We are a healthcenter controlled network, who support seven different Community Health Center organizations in the states of Iowa and Nebraska with GE Centricity, CPS 10. We have been fully implemented with all seven organizations for the past two years. We support these centers with hosting services, support services, continuing education training services, and reporting services. Implementation of the system was fairly straight forward. We planned for 3-4 months to implement the PM portion of CPS, and 5-7 months to implement the EMR portion of CPS per center. The extended time for implementation and training was a huge success and 100% successful at each site (no retraining or non-use of CPS after implementation). My advice is take the extra time implementing to guarantee success the first time. We spent much time focusing on workflows and workflow re-engineering, multiple training classes, and assigning clinical champions for each department or area. Ease of use: CPS 10 is fairly straight forward to use once you understand the workflows and steps. My biggest complaint from our users is the large number of clicks to complete a task. It is hard to explain why it would take up to 25 clicks to complete a prescription refill if the medication was not correct or needed to be updated. Expect to do a lot of clicking and typing, which is generally typical for most EHR systems at this stage. Product Quality: CPS 10 is generally a solid program that gets the daily functions done correctly with minimal issues or inconsistencies. With that said, our biggest frustration are error messages that occur on a frequent basis with no work around or quick fix. We generally must wait till the next release of the application is available before they are repaired. It is hard to explain to a provider they must live with an error message occuring 2-5 times a day for the next 3 months until a fix is developed. Software breaks and has issues, but the lack of assistance to fix irritating errors quickly can cause frustration. Overall, the application functions as advertised. Customer Support: Customer support can be hit or miss. We generally get a callback on issues between 2-5 days on most GE tickets opened. We generally have to work through tier support to get to the right person. Since we also support the application, we usually waste a week working to the higher tier support techs since most of our issues we have already troubleshot ourselves. Support will eventually get back to you, but it might not be quickly. We generally have to nudge our sales manager to push tickets through that do not get responses. Overall, you will get a response eventually. Functionality: The program functions well and as advertised. It has all the bells and whistles and does everything up to compliance. This is probably GE's strongest area, keeping up with compliancy and functionality. I would recommended GE Centricity to another user, as no EHR is perfect, but expect the above performance items and support mentioned.