HARMONY Medical

Great product, even better team

Kommentare: We were fortunate to have [sensitive content hidden] as our on-site trainers. They were both phenomenal at their jobs and we continue to get support from them on a regular basis. Overall we have enjoyed the system and look forward to continuing to learn more about the system and its many functions.

Vorteile:

The best part of Harmony is the customer service that comes along with it. From the sales team, to the install and the continued support, everyone has been amazing. They are extremely responsive to questions, regardless of how many times I ask. They have been able to customize all of the features we have requested and have been able to walk us through the process to change from a third-party billing company to in-housing our own billing. They tailored each training to fit the individual needs of the trainee and have demonstrated extreme patience in dealing with our staff who are not computer savvy.

Nachteile:

Because we were changing from a third-party billing company to utilizing the Harmony system for billing, we did have to make changes which slowed payments. This is something anyone who is changing services should be prepared for.

Harmony Review for Outpatient Behavioral Health Services

Kommentare: We have enjoyed working with the Harmony team; they are dedicated to training and assisting. Providers need additional time and training to understand all the nuances within the system. Harmony has been an improvement over the former EMR, and we are satisfied with the system, and very appreciative of the team working with us.

Vorteile:

The team at Harmony are kind, and helpful individuals who work closely together and can be reached easily when needed. Each individual has their own specialties. The same team who helps prepare & implement the new EMR are the same who come in to train, and the same you communicate with moving forward.

Nachteile:

Providers have found the entry of clinical documentation to be extensive and confusing. Training new providers takes more time than expected. There are features that we wish to use but are not able to without additional purchase. The development team is continuously working to better the the software. I hope in the future the clinical (Azalea) and the PM sides of the EMR come together more so we the financial/ledger data can be shared on both sides.

Comprehensive Data Platform

Vorteile:

helps me keep patient information in one place that I can rely on when counterparts are absent from the office.

Nachteile:

interface design/function is antiquated. THe buttons and interface resemble a very old computer software platform making this feel less efficient in it's process

Solid Choice Without Additional Headaches

Kommentare: I've worked with and along side of Harmony (as I consider them a partner in my daily practice) since 2009. They dive in and support whenever needed and requested, otherwise it's a seamless easy partnership allowing for optimal use of time/effort/energy for administrators, staff and providers to focus on the clients we are all honored to serve. The [SENSITIVE CONTENT] has a genuine strong business mind yet his heart and purpose in his leadership role (dedicated to helping the clinics and clients they serve) shows his golden irreplaceable heart that has a purpose that allows any business to have the possibility of high clinical quality of care with ethic and honor behind the scenes.

Vorteile:

Harmony allows us to bill effectively and efficiently. Their support members are knowledgeable and longterm employees whom not only know the product like the back of their hand, they are dedicated to assist to use it in a customized manner to each practice. The practice management system is easy to use and understand, as well as a tool we use to keep us all organized and on top of it all without the cumbersome time wasting alternatives.

Nachteile:

The Patient porthole is not appropriate for mental health, so the constant workarounds re: such has been frustrating but definitely manageable and the Harmony team has encouraged us and works with us with any augmented system/policy/practice we have decided up best for our specifications.

review from a community based mental health center

Kommentare: I feel that our clinic has grown with this EHR as they have grown, having worked with a variety of EHRs I find this system to be fairly easy to use with their access to leadership and willing to modify their product stellar and something I have not experienced with other EHR systems

Vorteile:

editing templates as compliance standards change has been a critical issue and something that is quickly and well accommodated for with this system. We have always been able to trouble-shoot and connect with Harmony staff to remedy issues quickly. We are impressed with the provider type diversity Harmony offers as it is equipped for a wide variety of provider types for if/when we chose to diversify our practice

Nachteile:

The software is lacking some of the features present in the larger EHR networks--in this we feel that Harmony is always available to improve their system and their leadership team is always available, something we would not have with a larger EHR, in addition the cost is manageable whereas a larger system would be more expensive