ThunderTix

Easy Interface. Easy to Setup. Reliable & A+ Professional Customer Service.

Kommentare: I enjoyed the overall experience. What was great about ThunderTix was a combination of two things, dependability and customer service. Whenever I had a question they answered it either by phone or email in a timely manner. They were also very thorough as to what you cannot and could do. With much creativity and flexibility there isn't really much you cannot do with their ticketing system.

Vorteile:

It's affordable with its different ticketing plans, and you are not stuck paying an outrageous percentage of your sales. *Customer Service *Dependable *Automated Pre-sale system *Automated Post-sale system *Works on smartphones and tablets with easy. *Promotional tools. *Easy simple buttoning system even low tech Church volunteers of an elderly age were able to operate. *SSL Encryption on their end. *Works with multiple merchant portals

Nachteile:

I am not really sure. They seem to even be concerned about quickly changing their system to benefit you from their open customer support page. You can see what the customers complained about, and even how they solved it. It was freaking incredibly risky, but also awesome to see how they fixed it. So if there are issues which I did not experience, they probably won't last too long.

ThunderTix 1000%

Kommentare: Being new to ticketing myself ThunderTix is the first platform I have tried. Our theatre association previously used another platform and all I heard were horror stories and how they couldn't wait to move on to something else.
A trusted associate in IT found ThunderTix for me and we made the switch.
Working within the program has been crazy easy; I love it.
We have several volunteers in our box office and they are all amazed at how easy it is to use.

Vorteile:

Ease of Creating Events Ease of Managing Events Creation of Custom Ticketing and Email Confirmations Ease of Ticket Purchasing Quick Links to to Reports

Nachteile:

Entering Patrons One at a Time (with hundreds of patrons it will be time consuming and therefore the project has not been started)

Thundertix is Awesome

Kommentare: I started at our organization as the Marketing Director; we had no website and were selling paper tickets. I had a great experience with Thundertix at a theater in Endicott, New York 16-18 years ago, so when I saw the need here, Thundertix was the best fit. I would highly recommend Thundertix for any size organization; so flexible and easy to use, and tech support is great. Thundertix is the best!

Vorteile:

Thundertix seems to anticipate what producers need before we know we need it. Shortcuts and streamlined operations make it so easy to sell, manage and report ticket transactions. Questions are answered quickly by Support, and requests for options are always taken into consideration - often already available.

Nachteile:

I can't think of anything at all. Thundertix is pretty great.

Fine but not the best option out there

Kommentare: I feel like the biggest benefit is the price and the customization of the software. I would highly recommend spending quality time on the set-up to ensure you're using it to the best of its ability for your organization.

Vorteile:

The customization is really nice -- from show details, customer reminders, and prices. The customer side of things is really clean and well setup.

Nachteile:

The navigation can be non-intuitive, but understandable once you get the lay of the land. The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end. Even leaving notes about orders that you couldn't later update would get irritating for the small space provided.

ThunderTix is a MUST have

Kommentare: Adding ThunderTix to our theater program has been a game changer. In our first event series, we hit our maximum tickets sales ever. We also received amazing feedback from our guests about how easy it was to reserve tickets, not having to arrive super early to save seats, and that check-in at the front lobby was very smooth.
I like the versatility of being able to scan tickets with your phone/devices or just have a laptop stationed in the lobby asking for the guests name. Either way is very straight-forward and allows you to check-in guests and get them to their seats much faster (or the concession stand!!)

Vorteile:

My two favorite things about ThunderTix is the ease of setting up an event and venue map. And the reporting features! Its very customizable and I can see just the data that I need during an event and even more during our post-event reporting.

Nachteile:

There is one screen that auto-scrolls up every time the page loads which is a little frustrating to an admin...but the customer doesn't see this page so its a minor issue.

Thundertix

Kommentare: Customer service and internal team are very knowledgable with their product. Great listeners and always looking for improvements in their products.

Vorteile:

Customer Service is top notch!! Easy to submit tickets online, and get responses within minutes or few hours. Ease of use. Flexibility of different seating charts. Like the feature voting.

Nachteile:

Would like to be able to have one login for both of our sites. We have 2 venues to manage. Requires using 2 different browsers in order to have both logged in at a time.

Incredible support, easy interface for admin & end user, love it!

Kommentare: Incredible. I had explored a few different sites and this one was the easiest to set up, with consistent, kind and useful instructions from the support team with any questions or needs I had. I would strongly recommend to anyone new to ticketing platforms, or to those who want a support team that follows through and cares about your outcomes. I will be continuing to use Thundertix for my client.

Vorteile:

The ease of the platform to set up events, have multiple types of tickets, create a donation campaign, collect various reports. Most of all, I found their customer service to be one of the best I have ever encountered. They are kind, knowledgeable, patient, clearly communicate and helped me every step of the way in a stressful time to get the ticketing functions up and running for a client of mine. I adore their skill and incredible support!

Nachteile:

While the report options are comprehensive, it is a bit confusing to know what reports will produce what data, and so while I am new to the site, I still have to hunt to figure out which ones I need and how to best display the needed information for tickets, and donations. But i'm learning!

Great ticketing system!

Kommentare: Wonderful customer service and easy to use.

Vorteile:

Ease of use and customer service are the main reasons I love Thundertix.

Nachteile:

Some options are not yet available on the system.

My ThunderTix Review

Kommentare: Our organization has been selling tickets for nearly 18 years and during the first 17 we used software that was extremely affordable but didn't do everything we needed. When we moved to ThunderTix we undertook a greater expense it's true, but we also saw an accompanying increase in sales that we know has been largely fueled by our use of ThunderTix. To me it has been an expense that was worth the investment.

Vorteile:

There are several positives. But for the me the best is the ease of use for the patron. It is simple and intuitive. We moved to ThunderTix at the start of our 2024 Season and saw a huge uptick in ticket sales. There were many factors in this improvement, but it has to be said that one contributor was certainly our move to ThunderTix which made our reservation process so much simpler for our patrons.

Nachteile:

I wish I had the ability to obtain reports of an entire run of a production in a Performance Summary that compared each performance from one production in one document. That said, another great thing about ThunderTix is the ability to submit feature requests and they have always proven to be willing to accept requests to take a look at features that you request.

Wonderful product and customer service.

Kommentare: We've been with them for over 10 years now and the user experience and customer service continue to be exemplary, with requested features added regularly. We recommend ThunderTix to everyone!

Vorteile:

It's easy to set up and modify events, and they have GREAT customer service! They respond quickly to questions and are always improving the system.

Nachteile:

It's not possible to rename coupon codes - we have to create new ones, which makes keeping track of them all unwieldy.

Simple, Straightforward Ticketing with Excellent Support

Kommentare: The experience has been very positive over all. I find that other ticketing software I have used make it possible to do everything and impossible to do anything. They get so bogged down in customizability that it makes it very difficult to make the most basic thing a ticketing software needs: the ability to sell tickets. Our organization is a small, 100% volunteer community theatre. Without staff, using a software that has a million bells and whistles but takes months to master just wasn't an option for us. ThunderTix was immediately very easy to use. Once I did about an hour's worth of set up and purchasing, sent in our seating map, and uploaded our contact list, everything was really straight forward and intuitive. Not to mention, for moments where something might not be as clear, there's a unique amount of amazing documentation and videos provided by the staff that make it a lot easier for our volunteers. Their support is awesome and they take recommendations and bug reports really seriously. It sort of has a "local business" feel to it.

Vorteile:

ThunderTix is cost-effective compared to other options on the market. It's easy to use with intuitive and thoughtful configuration. The design is empathetic and prioritizes access in a way that is refreshing for ticket software. The support is outstanding and their documentation is comprehensive. Our customers think the process is seamless and clear, and we have had no reports of a negative customer experience to date.

Nachteile:

Support is awesome, but figuring out how to contact them can get convoluted because it's clear they want to lead you to their truly excellent documentation first. That's fine for "how do I" style questions, but makes reporting bugs pretty difficult. When we were setting up ThunderTix, it kind of felt like we were paying for every little thing: venue configuration, having reserved tickets, purchasing our POS equipment, etc.-- we didn't feel misled by the indicated pricing on the website, though, simply because those are primarily one time expenses.

Crash, Boom, Bang! ThunderTix Makes Noise!

Kommentare: For the value, we have found this to be superior for our use. We are very happy so far. On March 14th, our first event goes live. We have tested, tested, and tested. If the system holds up, we will have exactly what we expected...........a great solution for our ticketing.

Vorteile:

TTix was one of many ticketing packages that we researched. It was mid-range priced, had a very nice cross platform web based interface. We especially found that the product was easy to use, and when needed, video tutorials were provided. They also have a robust help forum, and a support ticket system that is quick and helpful. They also offer a paid top tier support package that we did not choose. We also liked their pricing structure that allows you to move to a maintenance status for "off times". Lastly, we found that the integration with our current STRIPE account was seamless.

Nachteile:

The added costs made us hesitate a bit. For example, reserved seating is a must for our venue. In this package, you must have them create the seating chart for you (at cost). There is a bit of a delay in this process, and other competitors allow you to create your own charts. They also charge for adding Thermal ticket printing. We found that odd but ultimately decided not to offer Thermal ticketing. There is also added costs for using their email marketing.

Just the event ticketing software we needed

Kommentare: I really couldn't fathom the level of attention we received from ThunderTix. We are a very small non-profit. But we were treated like we were their most important customer. They get our highest customer service recommendation. Fantastic.

Vorteile:

We are a non-profit that has 2 model train shows a year. We currently have 500 to 1,000 attendees to our 1 day shows. We believe we can grow our attendance by selling advance tickets. We are a family friendly event and we believe that families will find it helpful to be able to purchase tickets in advance. ThunderTix provides all the features we need. They actually have more features than we need. We don't do reserve seating and there are no limits on how many tickets we can sell, within reason. Our main criteria was not having to worry about attendees duplicating tickets and being able to self-serve purchasing tickets, printing their own ticket, and reprinting their own ticket if needed.

Nachteile:

There were a couple of minor issues getting set up with our payment processor. However ThunderTix was EXTREMELY proactive and helpful getting these problems resolved.

Great solution for our Venue

Vorteile:

Responsive customer service and easy to use box office software

Nachteile:

They charge you to rearrange seating charts, and once they are made they cannot be changed

Recommended

Kommentare: [sensitive content hidden] and her team have always been very fair to deal with. You talk to real people which is very nice and they must treat their employees well as we've been working with the same people for many years. I like to work with company's that take care of their customers as well as their staff.

Vorteile:

ThunderTix is easy to navigate from the admin/selling side and our customers find it easy to use to purchase tickets.

Nachteile:

Not really a con, but they're always working to improve the system and take input from users like us directly. There's always features we'd love to have, and lucky they're working on bringing those to reality. I'm just impatient and wish we could have it all now, but as a whole it's a good system.

Bravo!

Kommentare: Thundertix provides a highly affordable means of selling tickets and tracking customer information.

Vorteile:

Besides the ease of use, we found the customer service to be top notch!

Nachteile:

Haven't found one yet. Our experience has only been "most", not "least".

Thundertix review by Jen

Vorteile:

Ticketing has never been easier. Customers tell us the process is simple and straightforward. Presented very well.

Nachteile:

Thundertix is not properly equipped for merchandise sales.

ThunderTix is Critical to Our Venue

Kommentare: ThunderTix is critical to our venue. Selling seats that our customers get to choose ahead of time is vital. Guests don’t want to drive a long way and not have a seat that works for them. The customer support is superior.

Vorteile:

We have music shows each Saturday from October through April and without ThunderTix we wouldn’t be able to do presale of seats. It is easy to use and any time I can’t figure something out or have an issue the support is fast, friendly, and easy to access. I wouldn’t change companies because I don’t think you can get better support anywhere else.

Nachteile:

The software is easy to use. I would like to be able to sell product a little easier and set up a menu for our food sales -but as ticketing software it is top notch.

ThunderTix

Vorteile:

Another pretty hilarious tool I used for event management. The software matched our requirements, easy to use, intuitive controls, nice design. Service team is perfect, support according to individual packages, which I like. Integration was without any problems. Price is average/medium. Price/performance ratio.

Nachteile:

I recommend using PDF files more than excel files, which are more difficult to navigate. I recommend SW.

Thundertix

Kommentare: Exceptional. We were very worried because we suddenly had to sell our own tickets (rather than using a local box office) but the transition has been very easy and financially beneficial. Highly recommended.

Vorteile:

Thnudertix is very easy to learn and to use for us and our customers. As with any new process, we (and our customers) sometimes make errors in setup or ordering, and Thundertix customer support is quick and easy to access and very helpful. They also make sure any problems have been

Nachteile:

While there are always "I wish I could do it this way" thoughts, none are important, and Thundertix customer support is always very helpful.

ThunderTix Review

Kommentare: Thundertix has eliminated many of the issues that we were having with residents purchasing tickets. The process from announcing upcoming events to selling/purchasing tickets is easy for our staff and residents. The reports that we need to print are readily available and easy to understand.

Vorteile:

ThunderTix is easy to use. Each month I am responsible for inputting our event tickets on line to over 19,000+ residents. This system allows me to get the information out to the residents ahead of each scheduled event and select a date and time for them to go on sale.

Nachteile:

My only suggestion would to have a contact number for an emergency issue. The forum is great but if you need help immediately it would be nice to be able to contact a live person.

Best Overall

Kommentare: The level of customer service alone is why I've purchased and continued to use Thundertix and won't go anywhere else.

Vorteile:

I like the ease of use and implementation into our system.

Nachteile:

There were some features in past that needed improvement but the company does listen to it's clients and generally fixes things upon demand of it's customers. The only thing left for them to do is to have more options for virtual ticket sales and integration.

ThundertTix Rocks

Kommentare: Thundertix has boosted our ticket sales for all events. It promotes advance registration and reduces cancellations, changes and refunds. However, having those options available in the system has made it easier for us to maneuver changes when they must be made. Our customer love the ability to do things on line from home, yet have the ability call or stop in & we can make the reservations for them.

Vorteile:

The customer service is superb. We love the ability to have multi level tickets, ticket discounts & the ability to customize tickets in detail. Love the reserving ability for seats and that it is controlled by us and not the public. Appreciate that you allow us to add in cash or check sales to keep track of all sales for an event. It has made our ability to account for an event at the end 100% better.

Nachteile:

The inability to have a store for merchandise separate from adding to a ticket. Refunds & exchanges to multi day events can get very confusing. Most for us in theater as people will purchase tickets & exchange for another show time. The money flow can be confusing when doing the books for close out.

I Heart ThunderTix

Kommentare: My overall experience has far exceeded my expectations. I have never under any circumstances had the level of attentive and courteous online customer service like I have received from ThunderTix. The customer support has been outstanding and I can't say enough great things about the immediate responses to questions, informative answers, and above all the courteous nature of each and every representative i've worked with thus far. I must add that this outstanding customer service started from the moment I opened a live chat with [SENSITIVE CONTENT HIDDEN] and has continued with each and every time I reach out asking for assistance.

Vorteile:

As an organization we needed a platform that would allow our attendees select their ticket price option as well as their seat location at the venue. Before finding ThunderTix, I researched and contacted over half a dozen different platforms that either offered one or the other but not both!!

Nachteile:

Although ThunderTix has provided nearly everything we need, the only con I have is not visually seeing the current seats available from the seating chart. With 70 tables and 700 seats it has been a little difficult for users to determine available seating by being required to hover over each individual table to see how many seats are left. The hover feature is a nice option if registering from the computer. But if registering via mobile device a user must click on each table individually before seeing how many seats are left.

Children's Ministry Registration Made Easy

Kommentare: We use ThunderTix at our church to have parents register their children for Sunday Worship service(s). With COVID guidelines we feel this is a simpler way to meet social distancing and the cleaning factor of our computer KIOSKS. Both the pre school director and myself like knowing who will be in each service so that we can plan our teachers and class sizes. Parents have easily navigated our website to the link for ThunderTix and have been able to register their children.

Vorteile:

I like that ThunderTix lets us imput dates and times for our events and services. I like receiving the email notice that someone has used ThunderTix. I like that we can make it cost nothing or something again based on our individual event. I appreciate the easy use for our families as they register their children for our Sunday Worship services. I like that parents are able to include a message in their reservation if needed.

Nachteile:

When I change my setting from Public to Private I have noticed some of our parents still register their children for our Sunday Worship and they think I have received the notice when in fact I didn't because I changed the setting to Private. So, on a few Sundays I have missed some of the kids whose parents thought they were registered. To avoid this I have left the registration "open" but parents still think it closes at noon on Thursday.