Engageware

Easy to use software to book online appointments

Kommentare: Very good I've used them for years and never considered changing

Vorteile:

Very Easy to use, low price, great support.

Nachteile:

I haven't found anything that I don't like about it. It has all the bells and whistles that I want.

TimeTrade- Easy solution to customer interactions

Vorteile:

The round robin option has made life very easy for our shared customer experience team. It's also very easy as a manager to see how people's days are being spent and the impact these interactions are having on our customer experience as a whole. Our customers, even those that are less technical, have little trouble understanding this tool and how they can use it to schedule time with our team.

Nachteile:

It would be beneficial to get more robust reporting and data that we can match back to tasks in Outlook and SFDC. We are able to export data to get the views and reporting we need but a dashboard view that is easily shared with users of management's choosing would go a long way towards visibility and transparence of the team's activities.

Engageware

Kommentare: It’s been very good. I enjoy our rep and they do value our experience and input. They have insisted that they will make improvements. Time will tell. We have had them for about 6 years.

Vorteile:

Support team is very responsive. Easy to work with and informative. Open to discussing most issues.

Nachteile:

A simple change to how emails are used and pass information to new appointments. It’s been an issue for a while and they haven’t given us any real answers yet. Site availability isn’t as strong as some apps and we have experienced higher than should be outages.

This is THE booking solution for small businesses and entrepreneurs

Kommentare: Since I've started using TimeTrade I've been able to more easily book and have appointments kept with clients. It's very easy for both the user and the client to input information for the calls. Nice to be able to integrate it into websites and social media! Overall, definitely recommend! You can't really beat the price.

Vorteile:

After you have it set up, it works seamlessly without you having to do much. You can set many different types and lengths of appointments/calls. It's easy to create and adjust the times you're available for the different appointments/calls. It automatically sends you and the other person emails about the calls AND a reminder email! If you connect it to your calendar, it auto-inputs your meetings so you're never double-booked! Amazing pricing.

Nachteile:

It can be a little confusing to set up and the tutorial videos don't always address all your issues.

Timetrade makes my life a whole lot easier.

Kommentare: It primarily saves me time ,which I would normally spend on exchanging emails trying to confirm the best time schedule for a meeting appointment.

Vorteile:

Timetrade eliminates the process of calling and exchanging multiple emails before a meeting appointment is booked.It is easy to use and I personally had a fast learning curve when I was first introduced to it. I like how I am able to create multiple booking options ,depending on the type of meeting appointment I will like to schedule.

Nachteile:

The user interface why manageably intuitive has an outdated design.I do not think this in anyway affects the experience of the user though ; at least it didn't affect my daily experience.