AppointmentPlus

AppointmentPlus

von AppointmentPlus

Wer verwendet AppointmentPlus?

AppointmentPlus bedient kleine, mittlere und große Unternehmen weltweit in über 100 Branchen. Die Anwendung ist skalierbar, wobei einige Kund*innen jeden Monat über 1.000.000 Termine planen.

Was ist AppointmentPlus?

Spare Zeit und Geld mit Terminplanungssoftware von AppointmentPlus. Mit über 10.000 Standorten weltweit unterstützt AppointmentPlus sowohl große als auch kleine Unternehmen, darunter Coca-Cola, International Paper, GE, Anheuser-Busch, Campbell’s Soup, Costco, Bank of America, H&R Block, Cargill und viele andere. Kund*innen schwärmen vom Kund*innenservice und der Schulung. Das Unternehmen bemüht sich um schnelle Antworten mit genauen Antworten für alle Kund*innen. Melde dich noch heute an, um eine Demo zu arrangieren!

AppointmentPlus – Details

AppointmentPlus

https://www.appointmentplus.com/

Gegründet 2001

AppointmentPlus – Kostenübersicht

AppointmentPlus bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von AppointmentPlus ist ab 49,00 $/Monat verfügbar.

Startpreis

49,00 $/Monat

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

AppointmentPlus Funktionen

Chiro-Software

Der Softwareanbieter hat diese Information nicht vervollständigt.

Abrechnung & Rechnungsstellung
Dienstliste
Inventarverwaltung
Kundenmanagement
Mitarbeiter-Management
Mobile Pflege
Provisionsmanagement
Termin-Erinnerungen
Terminplanung
Verkaufspunkt POS
Wiederkehrende Termine
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Arbeitslohntarife
Bestandskontrolle
Fahrzeug-Nachverfolgung
Kundendatenbank
Kundendienst-Historie
Lohn- und Gehaltslisten-Management
Rechnungsführung
Terminplanung
VIN-Decoder
Verwaltung von Einzelteilen
Wartungsplanung
Alarmfunktion / Benachrichtigungen
Automatisierte Terminplanung
Echtzeit-Planung
Gruppen-Terminplanung
Klassenterminplanung
Kreditplanung
Mehrere Standorte
Mitarbeitereinsatzplanung
Ressourcen-Planung
Terminplanung
Zimmerbuchungsverwaltung
Anruferinnerungen
E-Mail Erinnerungen
Kalenderverwaltung
Nachverfolgen von Terminbestätigungen
Online-Buchung
SMS-Erinnerungen
Terminplanung
Umschuldung
Wiederkehrende Termine
Zahlungs-Erinnerungen
Abrechnung & Rechnungsstellung
Arzt-Management
Drag-and-Drop
HIPAA konform
Mehrere Standorte
No-Show-Nachverfolgung
On-Call-Pläne
Personalverwaltung
Self-Service Portal
Terminplanung
Verwaltung von Patientenakten
Wiederkehrende Termine
Automatisierte Terminplanung
Gruppen-Terminplanung
Kalender-Synchronisierung
Kundendatenbank
Mehrere Standorte
Mobiler Zugriff
Online-Buchung
Online-Zahlungen
Termin-Erinnerungen
Wiederkehrende Termine
Zimmerbuchungsverwaltung
Behandlungsplanung
Bildgebung und Röntgenstrahlung
Diagramm-Erstellung
Kundenmanagement
Medizinische Abrechnung
Reklamationsabwicklung
Termin-Erinnerungen
Terminverwaltung
Verwaltung von Patientenakten

AppointmentPlus – Nutzerbewertungen

Zeigt 5 von 128 Nutzerbewertungen

Gesamt
4,2/5
Benutzerfreundlichkeit
4,2/5
Kundenservice
4,3/5
Funktionen
4,1/5
Preis-Leistungs-Verhältnis
4,1/5
Robert N.
Director of Customer Success
Computer-Software, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 29.3.2018

"5 Stars Plus"

Vorteile: We’ve been using AppointmentPlus for several years now. They had a glitch in a release about a year ago, but since then the system has been outstanding. They seem to really care about their clients and about continually improving their system. Every interaction we’ve had with customer service has been pleasant and fast. We are a very happy client.

Nachteile: As I noted, they had a release in early 2017 that caused some slowness in the system. But they fixed the issue quickly and ever since that time, the releases have been fine.

Antwort des Softwareanbieters

von AppointmentPlus an 12.4.2018

Robert, thank you for the review and the positive kudos! Yes, we did encounter an issue with a release about a year ago. And, as a result, we really focused on improving the software release process. As you noted, I’m happy to report that we’ve received excellent feedback on our releases since that time. Thank you for also spotlighting our customer service team as being pleasant and fast. We definitely strive to provide an exceptional customer service experience for our clients. We appreciate the excellent review!

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 29.3.2018
Gordon L.
Assistant Center Director
Bildungsmanagement, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Quelle des Nutzers 
  • Bewertet am 24.4.2020

"Gets the job done most of the time"

Kommentare: AppointmentPlus has helped prevent us from accidentally overbooking students (there were times where we had a waiting period of 45 minutes for a 1 hour session) and definitively figure out where we had more openings so we could optimize our space and time. With enough time and effort (and the help of their support team), we have integrated the scheduling system into our daily routines. We’ve spent a lot of time in this system and there’s still a lot of things they can improve, but at the end of the day, Appointmentplus helps us with scheduling.

Vorteile: Customer support has been really responsive. [SENSITIVE CONTENT HIDDEN] helped us quite a bit in figuring out optimal setups specific to our needs. When we ran into issues, they were able to help dive into details with us in order to help find the root cause and escalate issues when necessary. If there was something they couldn’t fix immediately, they explained what was needed in order to fix the issue and kept us up to date on what they could tell us from the development team. [SENSITIVE CONTENT HIDDEN], who started helping us out later, provides a sociable experience and helps make tech calls feel much more casual.

Nachteile: It took a lot of trial and error to figure out which settings to turn off/on to optimize for our center and we ran into many issues while creating/modifying hundreds of weekly recurring appointments. The recent updates to recurring appointments, however, have made the task easier, but still takes much time and effort to navigate through while avoiding issues.

Antwort des Softwareanbieters

von AppointmentPlus an 30.4.2020

Thanks for the review, Gordon. I can imagine the challenges involved in moving your tutoring online. We've received similar kudos on our helpfulness from the many Mathnasiums who have turned to us for scheduling.

You noted how the system helped you optimize your scheduling and eliminated overbooking. Those are key benefits from using the system.

Thanks for taking the time to give us a review!

  • Quelle des Nutzers 
  • Bewertet am 24.4.2020
Anthony D.
TEAM LEAD DATA CONVERSION
Informationstechnologie & -dienste, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    2/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 8.5.2019

"ONE OF MY BIGGEST MISTAKES"

Kommentare: very dissatisfied, I'm in a tough spot as we cannot just cancel our service & move on. I now have to look for another company and transition away from this platform as they impact to our business is too much to continue this relationship.

Vorteile: I liked everything they told me the software would do, the customization, the sync with outlook. the email notifications

Nachteile: during the sales call it appeared they would provide much of the functionality we needed for scheduled our internal appointments. However, piece by piece they started to chip away at the functionality that the software could provide. Outlook integrations didn't work, Customization was limited due to how the account was setup just to name a few. They apologized...
Fine, we found a work around of all those misses.
Now we find that often they are outages, software problems & they customer service is less than helpful. 99% of the time, they advise they need to submit a ticket. Only one rep has every attempted any trouble shooting when i have called. Many of my ticket go unanswered for day or weeks.
I have an open ticket with them for over 6 weeks now. I have 11 locations & 2 of my locations cannot have appointments scheduled.
I've called serval time & just get the run around for 6 weeks... Today i called because the tool is malfunctioning again. and without doing any research i get an almost immediate, "oh, this is a known issue..." ok when will it be fixed I ask. "we do not know, we're working on it."
I have submitted 18 trouble tickets in 6 months. 3 a month. More than half of those tickets I was told these are issues that maybe fixed with future updates.

Antwort des Softwareanbieters

von AppointmentPlus an 30.7.2019

Hi Anthony. It would be an understatement to say that it was painful to read your review. You sound very frustrated. We failed you and I apologize for that. Thank you for taking the time to post a review. I appreciate it.

  • Quelle des Nutzers 
  • Bewertet am 8.5.2019
Aimee G.
Counselor
Psychische Gesundheitsfürsorge, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 15.4.2020

"Great value for money and easy to use"

Kommentare: This scheduling program has allowed us to customize the availability of each provider, who can make changes to their availability for meetings, days off, and vacations easily. The providers can see real-time changes to their daily schedules. It is also easy to see a client's appointment history and generate a report for the purpose of appointments attended, canceled, no shows, etc. We also often use the feature to schedule recurring appoints for clients who want the same appointment at the same time each week.

Vorteile: We use this product daily to schedule our clients across 8 providers. It allows us to separate out each provider's availability, mark changes with different colors, create reports to show reasons for appointment cancellations, all while allowing each provider to access their own schedule anytime and having the office staff oversee all 8. We can see all open appointments on any given day, or all open appointments for a specific provider by the week. We use this calendar scheduling platform separate from other office software, but it is simple to keep the window open in Chrome and open it to make client appointments.

Nachteile: Really nothing that we don't like about the program after using it for several years. We went to this from paper schedule book and haven't looked back.

Antwort des Softwareanbieters

von AppointmentPlus an 5.5.2020

Thank you for the excellent review, Aimee! Yes, the ability to quickly and easily control one's availability is a strength of AppointmentPlus. And I see you use it for both centralized booking as well as allowing individual counselors to manage their schedules and appointments. Different user access types is also a useful feature of the system. Thank you for being an AppointmentPlus client!

  • Quelle des Nutzers 
  • Bewertet am 15.4.2020
Stephanie W.
Director of Client Support
Telekommunikation, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 16.4.2020

"Customized Software For a Wide Variety of Clients"

Kommentare: Our overall experience in working with Appointment Plus has been very positive. We are lucky enough to have direct contact with several of their support members and leadership team, and almost always, they are willing to go above and beyond to assist us.

Vorteile: We are a telecommunication company that offers Virtual Receptionist services to many clients and several different industry platforms. Appointment Plus allows us to provide customized software for any clients we may be working with. Whether we are working with a Massage Therapist, Attorney, or Pet Groomer, the software can be customized to fit our client's needs.

Nachteile: Relay Methods: it would be ideal if there was an option for texting. As of now, the only real options are by email or phones. With how communication styles have changed over the years, most clients prefer for us to send a text message instead of placing a phone call or sending an email. Client View: the client view seems a little outdated and a lot of clients prefer the look of their website instead. Either update the client view or allow the client view to be fully integrated within their website.

Antwort des Softwareanbieters

von AppointmentPlus an 4.5.2020

Stephanie, thank you for taking the time to write a review. We appreciate it. We also appreciate My Receptionist being a long-time answering service partner. Thank you also for pointing out our "above and beyond" service. Our clients and partners deserve great service from us. Thanks again!

  • Quelle des Nutzers 
  • Bewertet am 16.4.2020