The Nortridge Loan System

New to the system, still learning what it has to offer.

Vorteile:

Very flexible and easy to customize without expensive IT resources.

Nachteile:

Some weird way to accomplish some of the automations or rules

Very powerful Loan management software

Kommentare: The ability for us to create our own custom platform to manage loans is great and the support has been amazing.

Vorteile:

NLS is very customizable down to the field level. You can add scripting to many areas allowing you to create a powerful user platform to serve your needs

Nachteile:

Upgrades can be troublesome depending on the level of customization done. It requires much testing in a development environment.

Poor Support & Lacking of Knowledge of Their Own Product

Kommentare: This company attempts to make themselves look big and like they can handle big business, but when it comes to true support they cannot keep up.

Vorteile:

Better than having no account management software. I'm sure if you are just doing automobile or home loan financing, it probably works fine.

Nachteile:

Their User Interface is ancient and is not awful to use, but it's certainly not easy. I would HIGHLY recommend never using NLS provided hosting. Their hosting product is on a shared environment where one clients setup can affect another clients setup. Our software developers have found multiple bugs in their product and when we report them they either try to argue that it's not a bug or they take 6+ months to fix the bug. - NortRidge's support of their NLS product is horrible. * I would HIGHLY recommend never using NLS provided hosting. Their hosting product is on a shared environment where one clients setup can affect another clients setup. * We use their report server product (which is just a replicated MSSQL database) on their hosted platform and one time they moved it to a new server without telling us and changed the database path without telling us. Our internal manager asked them multiple times if their update would require and username, password, or server changes and they kept telling him 'No'. * They will only do software updates during standard business hours, so they have to take your business offline while they do it and you have to pray they don't cause new problems after the software updates are done. We most certainly had issues with bugs or problems after an update and they don't have a rollback process.

Review

Kommentare: The overall experience has been amazing! The Nortridge team has been awesome to work with, and we truly feel they are concerned about our overall needs as a company to not only maintain but grow into areas we weren’t able to in our legacy system.

Vorteile:

The ability to customize almost everything

Nachteile:

The limited options on branch security and reporting.

Nortridge for Loan Servicing

Kommentare: Outstanding. I was able to bring up one seat when my business was small, and grow that easily and cost-effectively. The system is highly stable, well supported, and easy to integrate with and easy for collectors to use.

Vorteile:

Ease of reporting, ease of setup and change management, outstanding loan accounting capabilities, value

Nachteile:

Most CFOs would love to have a GL module

Nortridge for Loan Servicing

Kommentare: We are an indirect auto lender and NLS serves all of our needs at the present time, as well as far more options than we are utilizing at the moment. We look forward to growing and future implementations with NLS.

Vorteile:

NLS requires extensive pre-planning to migrate and onboard data. This is a time consuming and detailed process. Once running, the software is unimpeachable in it's accuracy for account management and payment processing/tracking. There is ultimate flexibility with the system, so much so that it's difficult at times to conceptualize all the available options, but levels of assistance at Nortridge from support through the consulting team do offer excellent guidance with navigation and implementation of features.

Nachteile:

It can be difficult at times to identify the origins of problems which makes fixes hard to implement. The program itself is rarely at fault; with the flexibility offered by the platform we frequently find issues generated by user errors on our end.

Nortridge Loan System Review from Consumer Finance Organization

Vorteile:

The system is highly customizable and easy to use. The NLS development and support teams are very responsive and willing to work with your business needs.

Nachteile:

The system is highly customizable. Many basic features that I feel should be part of a financial servicing system must be customized in NLS or performed outside of the system. NLS has recently incorporated in later releases but we have not been able to halt our customized processes and implement the new functionality. Reporting is not great. Most of our reports have been written to run outside of NLS with custom scripting.

Nortridge Eval

Kommentare: Our experience has been fantastic, especially the consulting team and core development team. The Nortridge team is truly a PARTNER with us not just another vendor. Everyone on the Nortridge team seems to genuinely care about our business model and our goals at both a high-and detail-level.

Vorteile:

NLS is a very powerful tool flexible enough to customize through scripting at so many places to prevent user error and ensure data integrity. The Nortridge staff has been phenomenal during our setup and conversion.

Nachteile:

We struggle with limiting what our users see. The software is so powerful and has so many options, but those options can be a little overwhelming our day to day users. More options to hide Core fields would make this easier for our users.

NLS System

Kommentare: The largest problems we are having as a licensed user of NLS is latency between using the application an it communicating with the server. The latency is the biggest complaint among staff, and there seems to be no readily available solution to fix this without going higher and higher up the chain of command.

Vorteile:

The customization of the software was the key selling point for my company. It has a plethora of features, and I know that we are not using it to its full capabilities.

Nachteile:

Customization feels like it has a barrier to entry. The programming languages are not made apparent up front, and the APIs documentation is difficult to find and sometimes lacking in detailed information.

NLS Review

Kommentare: My personal experience with the Nortridge Loan System has been very positive. This experience includes direct communication with those within Nortridge who lead the development and consulting teams. They are all very professional, approachable and easy to work with.

Vorteile:

- Ease and flexibility of system configuration - Ability to integrate to other systems, extract data, etc. - Ability to customize workflows within the system

Nachteile:

- Sometimes functionality that your business doesn’t need can confuse new users

Craft3 feedback

Kommentare: I enjoy using the system though many others in my company are frustrated with the perceived limitations and the challenges with support.

Vorteile:

The flexibility of servicing complex repayment structures.

Nachteile:

The steep learning curve, not very user friendly and there is a gap between client support and user language.

NLS Review

Kommentare: Stop interest automatically even then though the maturity date is set.

Vorteile:

User friendly for posting payment transactions. I like the new look in the switch NLS.

Nachteile:

Each time you make a change, you are required to restart.

FLEXIBILITY

Vorteile:

THE SOFTWARE IS VERY FLEXIBLE AND EASY TO CONFIGURE. IT HAS MOST OF THE FUNCTIONALITIES THAT AN AUTO FINANCING COMPANY NEEDS.

Nachteile:

THE TASK FUNCTIONALITY. IT'S VERY SLOW WHEN LOADING A TASK

Nls

Kommentare: Good experience. Looked at other programs, chose to stay.

Vorteile:

Functionality and flexibility of reports...and loan setup

Nachteile:

Some reports need more options to add...more udfs

Amazing

Vorteile:

The flexibility of the software across multiple portfolios

Nachteile:

I don’t have one, seriously. The system is light years ahead of the competition

The Nortridge Loan System Review

Kommentare: Very good. Good support, good tools like the videos and great training via WebEx. Our reps have been great.

Vorteile:

Software includes a lot of functionality which, if we can use effectively, makes it replace the need for multiple software programs.

Nachteile:

All of the functionality makes it a little complex when starting.

NLS Review

Kommentare: Wonderful customer service.

Vorteile:

Open environment. Customization options.

Nachteile:

Accrural crashes. Speed of front-end user experience.

NLS review

Vorteile:

The flexibility is second to none. Most everything can be customized.

Nachteile:

The flexibility can be overwhelming. It is pro and a con both.

NLS

Vorteile:

FLEXIBILITY. VENDOR SUPPORT AND KNOWLEDGE.

Nachteile:

COMPLEXITY MAKES SETUP A CHALLENGE TO MEET REQUIREMENTS

A Base Case

Vorteile:

Overall easy use for end users, system is pretty straightforward, no major frills, functional

Nachteile:

Lack of integrations; if you are using an add on that is outside of their scope you are largely out of luck

Nortridge Rules

Kommentare: My experience with Nortridge has been nothing but excellent for our collection suite of tools.

Vorteile:

Ease of use and the native integration to Payix products

Nachteile:

Nothing is wrong with the system. If i had one suggestion i would change the design of the layout.

Configuration over customization

Vorteile:

Ultimately configurable, flexible. Affordable, Not inexpensive or cheap Excellent Consulting services on start up

Nachteile:

Implementation was a significant amount of self discovery New features and some QA issues in our release Support can be an issue on specific issues

Data heaven

Kommentare: We have total transparency to all actions on every loan. Having an audit trail has been everything

Vorteile:

I can report on every field on demand in real time any time I want

Nachteile:

RDC. This needs to move to a web based application asap

New User

Kommentare: new user for loan servicing, we love it, thank you

Vorteile:

we are able to gain efficiencies back into our process

Nachteile:

minor setup issues, but nothing we can't handle

Still learning

Kommentare: So far so good

Vorteile:

So far with my limited use, it appears to be more user friendly

Nachteile:

Standard reports not robust, custom reports needed.