GAGEpack

Easy to use software that meets all of our needs

Kommentare: it was easier to use and track product than our last software.

Vorteile:

It's easy to use. entering items into GagePack is quick and to retrieve information is just as easy.

Nachteile:

Some of the format on the forms can not be changed. I wish we were able to edit without contacting your company to have someone to make the changes. The uncertainties feature is not as user friendly as I would like it to be.

Love GagePack

Vorteile:

This product is very user friendly. The training was helpful and tech support was friendly and fixed what I may have broken.

Nachteile:

I chose not to integrate the new system to the old so that I would have a blank slate. I have not found anything I don't like about the new system.

Keeps very good track of your gages

Vorteile:

That you are able to keep track of gages and Vendors. You get notification when a vendors certification has expired.

Nachteile:

That I can not get not notification up to a month ahead of time. When I have to request quotes from Vendors I like to start a month before due date.

Gagepack's Effectiveness

Kommentare: I myself have enjoyed implementing this software into our application and have full faith that it can and has served my company well. Any short comings could and/or should be looked at objectively by not only myself but my team as opportunities.. opportunities to utilize the software better, to facilitate the internal IT support required, as well as invest in training offered through PQ systems, unfortunately for Gagepack and myself this isn't always possible. I hope we can continue using this software but with new management and new ideas coming with other experience I fear this may not be the case. I will continue to advocate for this software whether here or elsewhere. I am very much satisfied with PQ System's Gagepack and will continue to try and demonstrates its effectiveness as it accomplishes most every need and requirement for our application.

Vorteile:

The systems ease of use, once established through a heavy early development period, allows for an quick and efficient operations in supporting company assets.

Nachteile:

Personally, I have had very few complaints as most issues are more an likely operator induced and can be resolved easily. HOWEVER, the technical/and or customer support i have received has been quite lackluster and at times challenging. I have had support that was so difficult to bear it was almost comical, calls which would require no editing for SNL and would have been plots for Seinfeld.. Maybe it is my ignorance or perhaps my companies incompetence but there has been times customer support has left me feeling like a complete idiot. My company and myself would gladly pay for additional support if this was possible, I don't appreciate nor require condescending conversations, especially in a time of need.

Our experience with GAGEpack has been exceptional. It has been well worth the purchase for us.

Kommentare: Organization of calibration events and gauges. Reduced time in performing calibration events from having to write all of the information needed. Ease of use when perform calibration events, developing reports and/or reviewing the audit trail of gauges. The customer support for when we need help answering questions or need to make changes that suit our needs.

Vorteile:

Everything GAGEpack has to offer has been a drastic improvement to our Quality System. Coming from a paper based and in-house developed calibration database, transferring over to GAGEpack was a no-brainer. The time spent writing all of our calibration events and navigating the in-house database has reduced our time performing calibration events. The ease of use and features of GAGEpack has improved our overall gauge management and calibration events. Being in the Medical Device industry, the reports needed for gauge files and the audit trail feature makes it a perfect fit for our company. Being 21 CFR Part11 compliant was a must for us. The information provided about the Validation and the software being 21 CFR compliant helped us in making a quick decision to purchase GAGEpack. The customer service PQ Systems provides is above all. When calling for questions, a live person is on the phone. If no one is able to answer your call, it takes no time for them reach back out to you.

Nachteile:

Using GAGEpack for 4+ years, I have not experience any issues using the software. Our company has been using the software for 5 months now. Any questions or modifications that we had were quickly answered by the PQ Systems team. Our calibration technician has not experienced any issues as well. The technician is very happy that we purchased GAGEpack for their daily calibration needs.

very intuitive and organized

Vorteile:

The ability to "filter" almost any and everything is extremely friendly. On a monthly basis I group gages to send out for calibration and on a weekly basis I run report for "in-house" calibration. Also, the software is color coded for ease of use, very visual. I am able to edit with ease and maintain individual cards distinctively. I am able to add calibration procedures to every gage for ease of access. I almost single handily saved our complete calibration process with Gagepak. The training I received from the instructors was very helpful in meeting the needs of our company.

Nachteile:

If there are any cons to this software, it would have to be in my opinion that the system will not stay up daily, I have to close it our daily and log back in. Also, the ability to export and customize is limited, I cannot establish grids nor move columns uniquely, it's not set up to perform that. Also, getting my emails when gages are due is not an easy task, IT dept. cannot figure it out, blames the software. One of the last things I don't like about it is that the data can easily be manipulated once it's entered for false readings.

GAGEpack Software

Kommentare: Keeping track of all of our devices and tracking their histories with a couple of clicks has shredded time and effort prepping for Audits. Stress savings as well! Allows me to be more productive.

Vorteile:

Within a half hour I liked what it offered during my trial. Easy data setup for devices and great historical data trails. It can be a simple as you want or as complex and detailed as your needs require. Great support when needed, chats and call backs have always been quick. Love the dashboard for planning upcoming events. Great tool when my Auditor is here!

Nachteile:

I am challenged annually about the pricing of the software from I.T and Management, due to lesser cost of other software out there.

GAGEpack Experience

Kommentare: We have over 5000 measuring tools at our facility. Before GAGEpack, we had a paper system that was a complete mess - no easy way to verify what was coming due or past due. We've been using GAGEpack since early 2013. In addition to calibration of tooling, we have a separate database for maintenance of large equipment on our facility (Lathes, Generators, Forklift, A/C units etc.) a database for safety training, and a database for keeping up with regulatory items. We started with 4 or 5 licenses to the program, but are currently holding 10.

Vorteile:

The ease of use and wonderful customer service are just a few of the perks to this program. We love the customization of the fields, and reports. It's easy to log in, quick to load. The visual management (color of past due) and filters make it quick and easy to see what is coming due or past due. The email notifications and variety of groups to get those email notifications are a definitely plus. Our Salesman was able to give us a demo of the software to test prior to purchasing.

GAGEpack in the metal lamination industry.

Kommentare: Customer requirement for gage control and reporting. AS9100 compliance.

Vorteile:

Easy to use and inciteful. Does not appear to have missed anything up to and including statistical processing.

Nachteile:

after using this product for over 30 years I could not tag anything as "least attractive:.

Been using Gagepack for over 3 years - program works best for Mechanical-based gages

Kommentare: The ability to voice my opinion.

Vorteile:

The ability to get done what you want - you just have to figure out your end result then find the icon that will do it for you. Having a background in C++ helps to make the proper filters and adjust reports as needed. Highly recommend users that hold their own license go through a course. It takes about 2 hours on line. I also like the support. I like dealing with one person, and my contact is always prompt on returning my emails and giving me suggestions to obtain my end goal. He also looks over my code for me before I implement it to make sure it is not going to mess up my database.

Nachteile:

What I do not like is the amount of characters in some of the blocks are not long enough for the titles of my gages when I am making up a worksheet. When updates are available for off site program holders, some how make it automatic when those updates are included in the software license.

Good Review

Kommentare: No Problems

Vorteile:

Scheduling of calibrations easy to follow

Nachteile:

Software Upgrades causing database changes

was great and satisfactory.

Kommentare: great management benefit.

Vorteile:

easy and friendly to use. I would recommend this product to any organization that uses tons of gages. Helps me keep track of all my gage product and I love the "filter" option its so powerful

Nachteile:

too much to learn, which is not bad as nothing comes easy or cheap. its a bit tough to find the gagepack database in my computer. I

GagePack is a very versatile tool for any metrology department, large or small.

Kommentare: I am able to track all my calibration tools and gauges with one software.

Vorteile:

I like the reporting the most. GagePack uses MS Access SQL as its basis for all reporting. All fields are accessible and you can extract all data you need to key in on. You can send it to the printer,or a HTML file for use with MS Office.

Nachteile:

I would like to see a few more options in the emailing portion of this fine product. If there is nothing due in a particular department the software will send out a blank report. I would like to see nothing sent out if there is nothing due.

Great product

Kommentare: My experience with this software has been fantastic. It took me a little while to learn how to use all the features I would need but once I did it has been very useful. And the product support team has been wonderful with helping me whenever I have a question.

Vorteile:

It is very organized and easy to use, and the product support team is extremely helpful.

Nachteile:

The ONLY thing I don't like about it is not being able to write my own custom reports.

Got the help I needed fast

Kommentare: had a couple of what I thought could be suggestions. Got a call from PQSystems quickly with ways that the software already does what I needed,

Vorteile:

pretty simple and soly database

Nachteile:

compatibility issues,

Gagepack is user friendly, accuracy keeps and tracks information, and is cost efficient.

Kommentare: Good solid tracking of our gaging and the ability to do gage R & R studies.

Vorteile:

That so far the functionality, format, and user screens haven't changed dramatically. It's very similar to the previous version which made using this much easier. We used to use SQCpack but when we upgraded to the latest version, the functionally had changed so much and was not at all the same as before that we decided to switch to an excel based format.

Nachteile:

I really do not have anything I found that I dislike yet. The features and functionality are the same as the previous version which is nice.

Versatile, powerful, and reliable software.

Kommentare: I helps keep track of the 1000+\- gages at our plant, and keeps calibrations on schedule and up to date. Provides a record of calibration activities.

Vorteile:

The customer service is second to none. The interface is easy to use. It offers a lot of customization. It is stable and does not hang up or need restarting. It automatically backs itself up.

Nachteile:

I would like the ability to remove unneeded tabs, for example, I do not need a detailed maintenance tab for a tape measure.

Software review

Kommentare: Great!

Vorteile:

user friendly and ease of use. I like the fact that all of the information is in the same general area, not having to go to so many different pages to key in your information.

Nachteile:

Procedures don't show up on the certificates.

Review - Gagepack

Kommentare: I have had a positive overall experience using this for a small business.

Vorteile:

I absolutely love this software for managing gages for small business. It's helps me meet the standards required by ISO 9001.

Nachteile:

It would be very difficult to use for a large business. It is difficult to input the gages into the system. I wouldn't want to use it for a large quantity of gages.

Quality Engineer

Kommentare: I really like the system - very easy to use. Technical support has and continues to be very helpful and thorough.

Vorteile:

I really like the system - very easy to use.

Nachteile:

I would like a gagemail run on demand - and the ability to control when it does run. this way I could enter the days update and run it later in the day.

Easy to use. Simple to upload newest software. Fast to deliver order.

Vorteile:

Search feature makes it fast and easy to locate the gauge information needed. Having this easy task has making my job faster!

Nachteile:

Having to explain why you made a change, in my case typo, isn't something I enjoy! Or I had to add another element to calibration.

Allows us to easily monitor and track all our gauges and fixtures

Vorteile:

The main screen allows easy access to all the information and provides a great visual tool for quickly determining the status of our gauges.

Nachteile:

Would like to have a little more flexibility to customize the different screens to better fit our processes.

The support staff is always very quick to help with any issues that I am having.

Vorteile:

The chat app is very helpful when I get stuck. They are always so quick to answer any questions. The software is easy to use.

Nachteile:

I don't like that I have to place links in the software. It would be a lot easier if I could just put the actual file in the gagecard.

Very good product for helping me keep track of gages and their due dates

Kommentare: Keeping track of my gages at all times. And knowing when it's due for calibration.

Vorteile:

Easy to set up custom view. Filters are also easy to set up. Search is nice but only if the view has the column showing that you might want to search.

Nachteile:

The worksheets need to have the images on them. Also, there needs to be a way to make multiple changes in a spreadsheet type format.

GagePack Review

Kommentare: I believe the utilization of GagePack can be further developed. From our experience, there are very few people who know how to properly use GagePack thus when there is a serious problem even few people know what to do. I personally see GagePack as a software that can be used as a great logging tool for all items in a company, not just things for calibration.