GAGEpack

I have used GagePack for many years and have always loved it.

Vorteile:

I like that it updates automatically once the software agreement is renewed. I have used the phone tech support and it was helpful.

Nachteile:

Formatting of some reports - sizing columns. I want to lengthen the time before the lock screen pops up.

great product, great price

Kommentare: overall a great product. very happy with it's capabilities.

Vorteile:

less expensive than many competitive products. intuitive to use for a non-computer person. Excellent customer service when I call in for help!

Nachteile:

a few functions were not intuitive for me to use (a non-computer savy person). took quite a while to enter all of our gauges manually (PQ Systems can migrate all your gauges into the program for you, but it costs more) these are minor issues however.

GAGEpack Software Gets 7 out of 10

Vorteile:

I like the color coding abilities of the software. Gauges that need attention are clearly identified with a glance.

Nachteile:

The software is NOT validated by the mfg. so "bugs" or any other issues are not identified until later by end users. The calibration / PM due reports generated by the software are in .pdf / .csv file format so they need to be converted to excel or other file friendly format to be useful to the users receiving the reports.

Gagepack's Effectiveness

Kommentare: I myself have enjoyed implementing this software into our application and have full faith that it can and has served my company well. Any short comings could and/or should be looked at objectively by not only myself but my team as opportunities.. opportunities to utilize the software better, to facilitate the internal IT support required, as well as invest in training offered through PQ systems, unfortunately for Gagepack and myself this isn't always possible. I hope we can continue using this software but with new management and new ideas coming with other experience I fear this may not be the case. I will continue to advocate for this software whether here or elsewhere. I am very much satisfied with PQ System's Gagepack and will continue to try and demonstrates its effectiveness as it accomplishes most every need and requirement for our application.

Vorteile:

The systems ease of use, once established through a heavy early development period, allows for an quick and efficient operations in supporting company assets.

Nachteile:

Personally, I have had very few complaints as most issues are more an likely operator induced and can be resolved easily. HOWEVER, the technical/and or customer support i have received has been quite lackluster and at times challenging. I have had support that was so difficult to bear it was almost comical, calls which would require no editing for SNL and would have been plots for Seinfeld.. Maybe it is my ignorance or perhaps my companies incompetence but there has been times customer support has left me feeling like a complete idiot. My company and myself would gladly pay for additional support if this was possible, I don't appreciate nor require condescending conversations, especially in a time of need.

Our experience with GAGEpack has been exceptional. It has been well worth the purchase for us.

Kommentare: Organization of calibration events and gauges. Reduced time in performing calibration events from having to write all of the information needed. Ease of use when perform calibration events, developing reports and/or reviewing the audit trail of gauges. The customer support for when we need help answering questions or need to make changes that suit our needs.

Vorteile:

Everything GAGEpack has to offer has been a drastic improvement to our Quality System. Coming from a paper based and in-house developed calibration database, transferring over to GAGEpack was a no-brainer. The time spent writing all of our calibration events and navigating the in-house database has reduced our time performing calibration events. The ease of use and features of GAGEpack has improved our overall gauge management and calibration events. Being in the Medical Device industry, the reports needed for gauge files and the audit trail feature makes it a perfect fit for our company. Being 21 CFR Part11 compliant was a must for us. The information provided about the Validation and the software being 21 CFR compliant helped us in making a quick decision to purchase GAGEpack. The customer service PQ Systems provides is above all. When calling for questions, a live person is on the phone. If no one is able to answer your call, it takes no time for them reach back out to you.

Nachteile:

Using GAGEpack for 4+ years, I have not experience any issues using the software. Our company has been using the software for 5 months now. Any questions or modifications that we had were quickly answered by the PQ Systems team. Our calibration technician has not experienced any issues as well. The technician is very happy that we purchased GAGEpack for their daily calibration needs.