Wer nutzt diese Software?

Resort, retreat or hotel with many departments (lodging, F&B, catering, etc) then we are perfect for you.

Durchschnittliche Bewertung

18 Bewertungen
  • Gesamt 3.9 / 5
  • Benutzerfreundlichkeit 3.6 / 5
  • Kundenservice 4.8 / 5
  • Funktionen 4.1 / 5
  • Preis-Leistungs-Verhältnis 4.2 / 5

Produktinformationen

  • Kostenlose Version Nein
  • Gratis Testen Nein
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Smart Hotel Software
  • http://www.smarthotelsoftware.com/
  • Gegründet 1990

Über Smart Hotel Software

Smart Hotel Software is a full featured Hotel Property Management Software Solution for hotels and resorts.
- Revolutionary integrations that work the way software should work
- Commission free online booking that bolts onto your own website
- Unlimited 24/7 technical support-get a real person on the phone
- Flexibility to manage your unique situations
Point of sale, accounting, housekeeping, maintenance, spa, meeting rooms, and much much more. Prices start at $10,000 or $500 per month.

Smart Hotel Software Funktionen

  • CRM
  • Catering
  • Einzelne Immobilie
  • Ferien-Vermietung
  • GDS-/OTA-Integration
  • Instandhaltungsmanagement
  • Integrierte Buchführung
  • Marketing-Automatisierung
  • Mehrere Immobilien
  • Mitarbeitermanagement
  • Online-Buchung
  • Treueprogramm
  • Verkaufspunkt POS
  • Verlängerter Aufenthalt
  • Angebotsmanagement
  • Anmerkungen zur Reservierung
  • CRM
  • Drittpartei-Buchung
  • Gruppenreservierungen
  • Kundenbetreuung
  • Raten-Management
  • Reservierung von Akitivtäten
  • Zimmerbuchungsverwaltung

Alternative Produkte

Die hilfreichsten Reviews für Smart Hotel Software

Customization of the SmartHotel system

Bewertet am 23.7.2018
Nancy C.
Business Manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have inherited a system that was customized poorly by my predecessors. I have been working closely with one of the rep to redesign a system that both fits our unique needs and is easy to use and book online. My experience with her has been wonderful and I hugely value both her vast understanding of the system and communication style. Her determination to assist us in making the system serve us better, and effort/ skills in Crystal have made a dramatic difference to our success.

Vorteile: The customer service department is fantastic and can help us creating the materials, and systems we require when the standard is not workable for our needs.
I like it's adaptability. It has been reliable for reservations and has not had trouble with 'dropping' reservations that other systems I have worked with have.

Nachteile: Lack of Training manual or guide
It is clunky and does not look very modern. This is particularly evident in the online bookings.

Highly Recommended with 1 suggestion.

Bewertet am 8.7.2010
Patricia B.
Manager
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Highly Recommended with 1 suggestion.

Vorteile: 1. Uniresman Customer Service is excellent. In a day and age of automation it is a refreshing change to have a real person answer the support line and in a few short minutes solve your problem.
2. After the initial purchase of software we were impressed by the fact UniResman software is consistently updating and improving the performance to meet the ever changing hospitality environment.
3. I think the strongest pro regarding the software is how easy the software is to learn. We have a diverse group of people working our offices with various education, experience and training. The simplicity of the software has made new training staff member an enjoyable relaxing process.

Nachteile: If there is one element Uniresman must improve on is the Release Notes for service pack. The notes are written for techs in the back office that have the time to review all the pages in detail. There needs to be a FAST note version I can give to my front desk and sales staff that they can read. I dont care if they call it You asked for it you got the Top Ten FAST Notes i.e. Hotel X asked for a fast button for walk-ins-here it is. A screen shot, basic instructions and a sample all on 1-2 pages per example. If I can give each staff member 10-15 new things to learn each update they can see growth in the software as well as themselves. This is why I gave the "Feature Richness' 3 stars. The software may have new features but if you don't convey the message in a simpler format my staff and I will not be able to discover them.

Smart Hotel for heli skiing

Bewertet am 24.7.2018
Marnie G.
Operations Assistant
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It can be customized to meet our needs. Support staff are very good, have an excellent understanding of the system, and can help to determine the best way to fit our needs. We don't fit "inside the box" of a regular hotel, so we have required quite a few custom programs / reports. The system now works very well, is reliable, and fairly easy to use.

Nachteile: It is complicated and some aspects are not very intuitive.
There is quite a steep learning curve to be able to use this software.

SH & NMA

Bewertet am 22.11.2019
Kira M.
Social Media Marketing Coordinator, Reservations
Freizeit, Reisen & Tourismus, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I like the amount of detail we can include and customize in our reservations. [SENSITIVE CONTENT HIDDEN]at Smart Hotel is SO helpful and easy to communicate with. When we can't figure something out over the phone, having him be able to take control of my computer screen is so great.

Nachteile: Not being able to adjust a reservation once checked out. I don't like that it asks me again if i want to close a window.

Smart Hotel Software

Bewertet am 23.11.2019
Dede R.
General Manager
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The benefits of having a software program out weigh paper bookings by far a lot less errors and able to book rooms in advance

Vorteile: Easy to load this program and to make reservations

Nachteile: When you want to go to the day you are actually on it will take you to the previous day example if it was November 22 and I wanted to go to the date on the program I have to go to the previous day to get the correct date

Lies weitere Bewertungen