Smart Hotel Software

Smart Hotel Software

von Smart Hotel Software

Wer verwendet Smart Hotel Software?

Resort, retreat or hotel with many departments (lodging, F&B, catering, etc) then we are perfect for you.

Was ist Smart Hotel Software?

Smart Hotel Software is a full featured Hotel Property Management Software Solution for hotels and resorts.
- Revolutionary integrations that work the way software should work
- Commission free online booking that bolts onto your own website
- Unlimited 24/7 technical support-get a real person on the phone
- Flexibility to manage your unique situations
Point of sale, accounting, housekeeping, maintenance, spa, meeting rooms, and much much more. Prices start at $10,000 or $500 per month.

Smart Hotel Software – Details

Smart Hotel Software

http://www.smarthotelsoftware.com/

Gegründet 1990

Smart Hotel Software – Preisübersicht

Smart Hotel Software bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für Smart Hotel Software findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Installiert - Windows

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

Smart Hotel Software Funktionen

Hotelsoftware
CRM
Catering
Einzelne Immobilie
Für die Ferienvermietung
GDS-/OTA-Integration
Instandhaltungsmanagement
Integrierte Buchführung
Marketing-Automatisierung
Mehrere Immobilien
Mitarbeitermanagement
Online-Buchung
Treueprogramm
Verkaufspunkt POS
Verlängerter Aufenthalt
Angebotsmanagement
Anmerkungen zur Reservierung
CRM
Drittpartei-Buchung
Gruppenreservierungen
Kundenbetreuung
Raten-Management
Reservierung von Akitivtäten
Zimmerbuchungsverwaltung

Smart Hotel Software – Nutzerbewertungen

Zeigt 5 von 19 Nutzerbewertungen

Gesamt
4/5
Benutzerfreundlichkeit
3.7/5
Kundenservice
4.8/5
Funktionen
4.2/5
Preis-Leistungs-Verhältnis
4.4/5
Belinda R.
Customer Service Manager
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    9/10
  • Quelle des Nutzers 
  • Bewertet am 9.12.2019

"Smart Reservations System"

Kommentare: The software interacts with our accounting program Adagio so that has been a big plus.

Vorteile: I personally like the reporting features. I am able to get reports on occupancy and reservations that enable me to see what our revenues are like

Nachteile: The rates set up features. We are a bit different than a hotel and have 3 areas we work with for reservations. Due to this we have an a lot of rates. Each rate has 3 components - Hidden Rate, Visible Rate and an Object to direct the funds to the correct GL account.

  • Quelle des Nutzers 
  • Bewertet am 9.12.2019
Nancy C.
Business Manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    4/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Likelihood to Recommend
    9/10
  • Quelle des Nutzers 
  • Bewertet am 23.7.2018

"Customization of the SmartHotel system"

Kommentare: I have inherited a system that was customized poorly by my predecessors. I have been working closely with one of the rep to redesign a system that both fits our unique needs and is easy to use and book online. My experience with her has been wonderful and I hugely value both her vast understanding of the system and communication style. Her determination to assist us in making the system serve us better, and effort/ skills in Crystal have made a dramatic difference to our success.

Vorteile: The customer service department is fantastic and can help us creating the materials, and systems we require when the standard is not workable for our needs.
I like it's adaptability. It has been reliable for reservations and has not had trouble with 'dropping' reservations that other systems I have worked with have.

Nachteile: Lack of Training manual or guide
It is clunky and does not look very modern. This is particularly evident in the online bookings.

  • Quelle des Nutzers 
  • Bewertet am 23.7.2018
Patricia B.
Manager
  • Overall Rating
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    Unrated
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Unrated
  • Likelihood to Recommend
    Unrated
  • Quelle des Nutzers 
  • Bewertet am 8.7.2010

"Highly Recommended with 1 suggestion."

Kommentare: Highly Recommended with 1 suggestion.

Vorteile: 1. Uniresman Customer Service is excellent. In a day and age of automation it is a refreshing change to have a real person answer the support line and in a few short minutes solve your problem.
2. After the initial purchase of software we were impressed by the fact UniResman software is consistently updating and improving the performance to meet the ever changing hospitality environment.
3. I think the strongest pro regarding the software is how easy the software is to learn. We have a diverse group of people working our offices with various education, experience and training. The simplicity of the software has made new training staff member an enjoyable relaxing process.

Nachteile: If there is one element Uniresman must improve on is the Release Notes for service pack. The notes are written for techs in the back office that have the time to review all the pages in detail. There needs to be a FAST note version I can give to my front desk and sales staff that they can read. I dont care if they call it You asked for it you got the Top Ten FAST Notes i.e. Hotel X asked for a fast button for walk-ins-here it is. A screen shot, basic instructions and a sample all on 1-2 pages per example. If I can give each staff member 10-15 new things to learn each update they can see growth in the software as well as themselves. This is why I gave the "Feature Richness' 3 stars. The software may have new features but if you don't convey the message in a simpler format my staff and I will not be able to discover them.

  • Quelle des Nutzers 
  • Bewertet am 8.7.2010
Kira M.
Social Media Marketing Coordinator, Reservations
Freizeit, Reisen & Tourismus, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    3/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Likelihood to Recommend
    7/10
  • Quelle des Nutzers 
  • Bewertet am 22.11.2019

"SH & NMA"

Vorteile: I like the amount of detail we can include and customize in our reservations. [SENSITIVE CONTENT HIDDEN]at Smart Hotel is SO helpful and easy to communicate with. When we can't figure something out over the phone, having him be able to take control of my computer screen is so great.

Nachteile: Not being able to adjust a reservation once checked out. I don't like that it asks me again if i want to close a window.

  • Quelle des Nutzers 
  • Bewertet am 22.11.2019
Marnie G.
Operations Assistant
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    4/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Unrated
  • Likelihood to Recommend
    7/10
  • Quelle des Nutzers 
  • Bewertet am 24.7.2018

"Smart Hotel for heli skiing"

Vorteile: It can be customized to meet our needs. Support staff are very good, have an excellent understanding of the system, and can help to determine the best way to fit our needs. We don't fit "inside the box" of a regular hotel, so we have required quite a few custom programs / reports. The system now works very well, is reliable, and fairly easy to use.

Nachteile: It is complicated and some aspects are not very intuitive.
There is quite a steep learning curve to be able to use this software.

  • Quelle des Nutzers 
  • Bewertet am 24.7.2018