rezStream Cloud PMS

Wer verwendet rezStream Cloud PMS?

Perfekt für kleine unabhängige Immobilien mit 50 oder weniger Zimmern (Frühstückspensionen, Gasthäuser, Hütten, Campingplätze, Hotels und Motels).

Was ist rezStream Cloud PMS?

rezStream Cloud – ein leistungsstarkes System für unabhängige Unterkünfte. Rationalisiere den Betrieb und verbessere den Gästeservice mit dem PMS. Steigere mit einer für Unterkünfte optimierten Buchungsmaschine die Anzahl der Direktreservierungen und erziele höhere Gewinne. Maximiere die Belegung mit über 80 Online-Reisebüroverbindungen. Integriere eine unterkunftsspezifische Website und Online-Marketing für mehr Umsatz. Ein zentrales Ökosystem. Zwei Jahrzehnte in der Beherbergungsindustrie, 99 % Kundenzufriedenheit. Ein zuverlässiger Partner. 100 % Zufriedenheitsgarantie oder Geld zurück.

rezStream Cloud PMS – Details

rezStream

http://www.rezstream.com

Gegründet 2005

rezStream Cloud PMS – Kostenübersicht

rezStream Cloud PMS bietet keine Gratisversion, aber eine kostenlose Testversion.

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Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

rezStream Cloud PMS Funktionen

Hotelsoftware
CRM
Catering
Einzelne Immobilie
Für die Ferienvermietung
GDS-/OTA-Integration
Instandhaltungsmanagement
Integrierte Buchführung
Marketing-Automatisierung
Mehrere Immobilien
Mitarbeitermanagement
Online-Buchung
Treueprogramm
Verkaufspunkt POS
Verlängerter Aufenthalt
Angebotsmanagement
Anmerkungen zur Reservierung
CRM
Drittpartei-Buchung
Gruppenreservierungen
Kundenbetreuung
Raten-Management
Reservierung von Akitivtäten
Zimmerbuchungsverwaltung

rezStream Cloud PMS – Nutzerbewertungen

Zeigt 5 von 37 Nutzerbewertungen

Gesamt
4,4/5
Benutzerfreundlichkeit
4,4/5
Kundenservice
4,6/5
Funktionen
4,2/5
Preis-Leistungs-Verhältnis
4,4/5
Verifizierter Rezensent
Receptionist
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 27.11.2018

"RezStream Cloud makes hotel reservations easy!"

Kommentare: I have used a version of RezStream at the hotel I work at part time for almost 6 years.

Vorteile: I love that this software is linked to all of the hotels that I work for. The owners of the hotels I work for have 3 hotels they own and all 3 hotels are linked in the cloud. So when a guest stops at the hotel I am working at and we don't have any vacancy, I simply click on a different hotel to see what they have available! So easy to use!

Nachteile: The cloud is very different than the original RezStream software, so if you are upgrading there will be new training that is needed, but it is well worth it.

  • Quelle des Nutzers 
  • Bewertet am 27.11.2018
Zwaantje K.
manager
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 24.1.2017

"User friendly, safe, easy customization, making our work so much more easy and efficient!"

Kommentare: We upgraded from Rezstream Professional to Rezstream Cloud and it's really nice! we can access it from any location as it is web based, so if I need to check something while working at home; no problem.
The occupancy map is our starting point and it gives us a clear overview who is staying where; if you want to see specifics on one of your guests; just click on the booking and all information that you need is there.
The colors in the occupancy map show right away the status of payments, and it's really simple to block out time frames for maintenance or other activities. And of course, all that you do in the occupancy map immediately reflects in the online booking engine, no additional steps needed.
The reports section of Rezstream Cloud is great; it gives us a lot of information at any given moment.
You can customize the system to best fit your business model, you can easily add and remove units, change pricing, etc.
I feel the system is very user-friendly.
The letter templates and scheduled email system sending out thank you notes and payment reminders take a lot of time on our hands.
We are located in the Caribbean and rent private homes, Rezstream Cloud makes our lives easier to keep the overview and processes running.

Vorteile: User-friendly, safe, lots of possibilities to customize.
occupancy map shows availability and blocks very efficiently
Communicates without issues with the booking engine and also here you can adapt things to fit your business model

Nachteile: That it takes a few clicks before getting to the notes of the guest; where special requests or specifics are located. it would be nice to see this information 'earlier'

  • Quelle des Nutzers 
  • Bewertet am 24.1.2017
Steve L.
General Manager
13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    1/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 23.12.2016

"Not ready for Prime Time"

Kommentare: We've been customers of RezStream for over 12 years. They had a great product, Rez Pro, and were good partners. Unfortunately they basically scrapped that product and forced everyone to move to Rez Cloud. That was exciting news for us as we figured newer is better. Unfortunately, the new system is missing so much that it's been a huge step backward for our business. I think it can be a good system but it's really still in the Beta testing stage in my opinion. It does capture and track guest reservations but it's lack of basic business reporting means its usefulness is quite primitive. There is no way to track occupancy, rev-par etc. There is not even a way to track sales tax in a meaningful way. Furthermore, it's quite difficult to set up and track business. The developers have really missed the mark for any property larger than 5 or 10 rooms. It's too bad they didn't just look at the great system they had and move it into the cloud. Unfortunately there's no going back as RezStream no longer sells or supports the older but far better Rez Pro. We're currently looking for a better PMS and will switch off Rez Cloud as soon as we can after nearly 13 years with the company

Vorteile: not much but it does do a decent job of capturing reservations but not much more.

Nachteile: It's not a finished product and is horribly lacking in basic business reporting to the point of being unusable. If you care at all about tracking business performance, group bookings, etc you will not like this system

  • Quelle des Nutzers 
  • Bewertet am 23.12.2016
Daniel M.
Owner
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    Nicht bewertet
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    Nicht bewertet
  • Quelle des Nutzers 
  • Bewertet am 6.11.2015

"Simply the BEST decision ever made for my business."

Kommentare: I can't be happier with Rezstream Cloud PMS. The BE
The booking engine's design is easy to use for customers. The Rezstream team did a great job matching the look of my website making the transition between the pages seamless.
The Cloud Interface
My wife and I run a small cabin business. Like many couples, we compliment each other with different skills. I'm the tech guy and she's the friendly face of the business. She's not tech-savvy at all and when I mentioned migrating from Rezstream's old software to the cloud there was the obvious resistance to change. That all disappeared within minutes of watching me navigate through the new software on day 1. The layout of user interface is so intuitive that my wife was comfortable with the Rezstream's cloud system within a few hours.
Customer Service
I truly believe that Rezstream has the best support team I've ever come across. James, Kyle & Wendy have all helped me along the way and I can tell that each of them care about the product and the customer. They take the time to listen to every concern and they do an unparalleled job of researching problems as well as explaining and/or teaching solutions. I also know there are some phenomenal code guys in the background. They're getting it done!
Noticeable Improvements
Gaining accessibility to our guest database through the Cloud PMS has been a lavish luxury. No more are we tied to a specific computer tied to a specific location. I can review the calendar and move reservations from my phone. I can access guest contact information from my office across town. I can make changes to my rate plan from my house. It is a game changer.
Scheduled emails automate so many of our most mundane guest correspondence tasks. Automatically triggering events like thank you emails have immediately driven up our positive reviews on travel sites. Credit card processing has never been easier for us with this new version of the software. The pairing with Shift4 and Rezstream's new procedures in the user interface have made the collection process significantly more efficient than anything we've tried before. Summary
We increased sales 25% in the first year after implementing the old locally-hosted version. This new version is easier to use, easier to access and more powerful. Those improvements have already began to make their way to our bottom line.
Simply put: Rezstream is a weapon.

  • Quelle des Nutzers 
  • Bewertet am 6.11.2015
Crysty L.
Office Manager
Freizeit, Reisen & Tourismus, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 14.6.2019

"User-friendly and mobile-ready"

Kommentare: It's great overall. No glitches, crashes, or anything tragic. It's smooth, easy to operate and understand. My staff took to it readily. The setup was easy and the customer support folks have been good all along to answer any weird questions. They seem interested in what features we may need and ideas we have to improve it as well.

Vorteile: I love that I can sign on to the software from my phone wherever I am and check availability, make a reservation, take a payment, whatever I need to do. That frees me up (and my staff) from being locked to a desk or office all day. I also don't have to carry a laptop around. I made a guest reservation while I was hiking last week - so sweet!

Nachteile: The reports module is still lacking some pretty important pieces that make monthly reporting, trend analysis, comparisons a bit more difficult than I like. They are working on it continuously and more options are becoming available, but it needs some intense attention in order to provide all that I need for reporting.

  • Quelle des Nutzers 
  • Bewertet am 14.6.2019