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Tourwriter
Was ist Tourwriter?
Tourwriter ist eine dynamische End-to-End-Reiseveranstalter-Software-Lösung, entwickelt, um Dein Leben leichter zu machen. Sag Auf Wiedersehen zu langweiliger Dokumentenerstellung und Back-Office-Prozessen. Sag hallo zu Routen in Minuten, Online-Publishing, detaillierter Berichterstattung und einem weltweiten Support-Team, das Dir bei jedem Schritt des Weges zur Seite steht. Wir haben Tourwriter seit über 10 Jahren verfeinert, das heißt, du kannst sicher sein, dass Deine Software genauso hart arbeitet wie Du. Die Zukunft sieht rosig aus .... auf was wartest Du also noch?
Wer verwendet Tourwriter?
Inbound- und Outbound-Reiseveranstalter und DMCs, die maßgeschneiderte Routen verkaufen und sich auf Nischenmärkten spezialisiert haben.
Du bist nicht sicher, ob Tourwriter das Richtige ist?
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Tourwriter
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Bewertungen über Tourwriter
Great so far
Vorteile:
We have just recently started to use Tourwriter to see if it is a fit for our business. We have only been using it for a few weeks so far but are very impressed. It definately saves us time in creating the itineries for our trips in a clean and professional style.
Nachteile:
We have not encountered any set backs in the software yet
Tourwrite - game changer for Fantastica Italia
Kommentare: Tourwriter has been a game-changer for our growing travel agency. The software’s ease of use and powerful features have helped us work more efficiently and enhance our brand. Overall, Tourwriter has been instrumental in streamlining our operations and supporting our growth.
Vorteile:
Easiness of use speed in creating the proposals and inputting the data in the software look of the proposals
Nachteile:
There is really not a thing I don't like about Tourwriter but if I had to pick one, I'd like the ability to customize more the look of the itinerary template.
Terrible - More hassle than its worth
Kommentare: Terrible. I cant believe i'm still trying to deal with them but once you've invested as much time and personal hours as we have its hard to go back. Don't make the same mistake we did and cut your loses before you even start. Find another system.
Vorteile:
It works after many many many hours of implementation. I'm talking 12 months +
Nachteile:
The product knowledge of the implementation team is terrible. It has taken us over 12 months to try and get the implementation complete and we were always timely in getting our tasks completed. The problem stems from an itinerary template we signed up for as one of their standard available simply did not work. Then they would not read emails or action them until weeks later this took almost 3 months to get something that should have been pretty much ready off the shelf. Then their allocation system did not work, once again delayed by implementation team not reading and actioning emails we sent noting the errors. Then the API would not send all the data they said it would. Once again no response or action to issues that were raised for months until they finally pulled their finger out and talked through the issues with us and finally they tested it and then they see that it doesnt work the way they say it was meant to and they finally make changes. When they decide to action some changes it can happen quickly but thats once things have been escalated almost as high as they can go. The entire system is better off as a result of our stuggles because quite simply many aspects simply did not work in a way that was logical to even a very small tour operator such as ourselves.
Antwort von Tourwriter
vor 5 Jahren
Typical implementations take 12-16 wks. Occasionally, customers have requirements that differ from a typical tour operator business. In instances like this the intricacies are not fully understood until implementation is underway. Sail Ningaloo run a cruise company with allocations by sail date; this unique quality required a different way of managing allocations compared to all of our other customers. Delays were incurred due to the development of a custom API and specific allocation requirements, which proved to be complex bodies of work. Had the complexity of the customisation been clearer at the outset we would have been able to set more accurate expectations. In recognition of the longer than expected process Sail Ningaloo received a discount of 80% on their original report quote; hours of costly development were also provided free of charge. We have now delivered all items Sail Ningaloo have requested and they have recently renewed their Tourwriter Licence for another year.
In Betracht gezogene Alternativen:
My favorite software for travel design
Kommentare: I have been working with them about 6 years ago and Tour Writer has simplified my daily tasks designing itineraries, best thing is that they keep updating and improving the system to users, they also listen to our suggestions.
Vorteile:
Availability of the sales team, support team, implementation was very easy!
Nachteile:
Maybe at first the system did not have too many colors, it was only gray, black, white tones.
My one-stop-shop for running my tour agency.
Kommentare: My overall experience with Tourwriter has been excellent. Not only is it an invaluable product for a tour agency, the customer support they offer is top notch.
Vorteile:
The product is easy to use and is constantly being improved by Tourwriter, introducing new features. I like that Tourwriter can do everything for me in one place, eliminating the need for multiple programs.
Nachteile:
There is nothing I would consider a con about Tourwriter. A minor point, especially being in India where internet connection can be erratic, is possibly that there isn't an offline version. When I'm without internet or travelling on a long haul flight for example, I can't attend to my work in the way I did when using Word and Excel. However, this is a minor concern and I would never go back to those draconian days!
