Wer verwendet Tourwriter Tour Operator Software?
Inbound- und Outbound-Reiseveranstalter und DMCs, die maßgeschneiderte Routen verkaufen und sich auf Nischenmärkten spezialisiert haben.
Was ist Tourwriter Tour Operator Software?
Tourwriter ist eine dynamische End-to-End-Reiseveranstalter-Software-Lösung, entwickelt, um Dein Leben leichter zu machen. Sag Auf Wiedersehen zu langweiliger Dokumentenerstellung und Back-Office-Prozessen. Sag hallo zu Routen in Minuten, Online-Publishing, detaillierter Berichterstattung und einem weltweiten Support-Team, das Dir bei jedem Schritt des Weges zur Seite steht. Wir haben Tourwriter seit über 10 Jahren verfeinert, das heißt, du kannst sicher sein, dass Deine Software genauso hart arbeitet wie Du. Die Zukunft sieht rosig aus .... auf was wartest Du also noch?
Tourwriter Tour Operator Software – Details
Tourwriter Tour Operator Software – Preisübersicht
Tourwriter Tour Operator Software ist verfügbar ab 265,00 $/Monat. Tourwriter Tour Operator Software bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für Tourwriter Tour Operator Software findest du unten.
Tourwriter Tour Operator Software Funktionen
Tourwriter Tour Operator Software – Nutzerbewertungen
Zeigt 5 von 31 Nutzerbewertungen
Bewertet am 26.7.2017
Great implementation support! Easy to work with, full of helpful ideas and ways to improve workflow
Kommentare: Better workflow. Easier to train,cross train. All of my staff can see what has been sold or quoted so nor more confused sales agents trying to figure out what another agent quoted or booked. The tool is easy to learn, so when we hire new staff, it is faster to get them ready to sell.
Vorteile: Putting together an itinerary is quick and easy for our sales agents. Sending the booking request to the vendors is now a process that only takes a minute. Before TourWriter it was a very long process and there was a great potential for human errors. They are always willing to talk about a problem that may come up and offer a variety of solutions. This allows us to decide which solution is best for our company. They have great people working for them who really take the time to listen and explain and never seem to tire of our many questions! Our booking process has become very streamlined and we are now able to hire and train new sales agents since TourWriter is easy to learn and use. We have just completed the set up for our accounting module and plan to roll out the Groups module in the fourth quarter.
Nachteile: If TourWriter had the ability to assign a task to a co-worker then it would be perfect! We would then be able to get rid of the steps we have to add to Asana for each booking we process. Currently, the tasks in the to do list can only be set up for the person assigned to the booking. But we have many team members doing differnt tasks on each booking, so if we could assign them to the person responsible, then we would not have to go outside of TourWriter to do anything!
Antwort des Softwareanbieters
von TourWriter an 27.7.2017
Kathy, thank you very much for taking the time to review Tourwriter. We are delighted that you are already reaping the time saving benefits that Tourwriter provides. We are also thrilled to hear that you have been well looked after by the broader Tourwriter Team and that training new staff is quick and easy for all concerned.
With regard to the item on your wish-list, we love customer feedback, and you will be excited to learn that the ability to assign tasks to a co-worker is on our Product Roadmap, for release at the end of the next quarter. In addition to this we plan to enhance the feature further by allowing you to optionally set default due dates for both your tasks (e.g. send a follow-up email 7 days after the client returns home), and task reminders sent to your team.
If there is anything else you can think of, that will help us make Tourwriter your one stop shop for all your Tour Operator operational needs, please let us know!
Bewertet am 5.6.2019
Excellent Software for small to mid size tour companies!
Kommentare: Overall very pleased. Price is right, service is there, I like that they "stay up-to-date" or working on tools and services to be up-to-date with technology!
Vorteile: Service, customer support, the fact that they keep updating the software
Nachteile: Would like more functionality with regards to online presence.
Antwort des Softwareanbieters
von Tourwriter an 17.6.2019
Thanks for taking the time to submit a Capterra review - your feedback is valued! We value Asimina as a customer and enjoy working with you and the team. We will be in touch regarding the online itinerary options, as have been working hard to develop more functionality in Minim!
Thanks again! Sarah, Amanda and the Tourwriter team
Bewertet am 14.5.2019
All in one place
Vorteile: Keeps all my data in one place, can access online or offline.
Nachteile: The treatment of foreign currency as an 'inverse rate'
Antwort des Softwareanbieters
von Tourwriter an 16.5.2019
David, thank you for taking the time to post such a thorough Tourwriter review. We are sincerely delighted to hear that you enjoy working with us as much as we enjoy working with you. It is great to hear the keeping of your data in one place and being able to access it both on and offline provides you such a positive benefit. In regards to treating foreign currency as an inverse rate, we appreciate your input and are committed to enhancing our product where possible. Keep soaring! The Tourwriter team.
Bewertet am 7.2.2018
I have been frustrated with Tourwriter from the moment I transferred the initial payment.
Kommentare: The software is great my issue is with the implementation period
The software is great, exactly what is needed for my business however the whole setup leaves a lot to be desired. The whole setup process has been painfully slow and not designed with my business needs in mind. * From the moment I paid the setup costs I was expected to wait 2 weeks until tourwriter sourced an implementation manager.
* Training is painfully slow, sticks to a script and in my experience at least 5 hours was a wasted, they did not judge my knowledge of similar systems and provided a rudimental explanation of task such as creating a folder in tourwriter - I have been using similar systems for 20 years I know
I already know how to create a folder and they could see in my tourwriter that the folders were already organised. I have to think was it deliberate just to waste the hours of training?
* I was told that I was not expected to use the system for daily business operations for 4 months even though I was paying full price for the licence, I find this ridiculous.
Nachteile: * Again the implementation of the itineraries has been painfully slow. I purchased 5 hours for the implementation of the itinerary to suit my business needs, after receiving my requests I was told it would be a total of 8 hours, now the itineraries are created in (what looks like) PHP coding. Having some knowledge of HTML I have been able to change text, colours sizes and perform basic tasks and I feel for an experienced user the tasks I asked tourwriter to undertake could be completed well within 5 hours, it seemed to me to be simple. To be fair to tourwriter stated they would not charge however I do feel that the coding came nowhere close to 8 hours so again it has made me question tourwriter, Also it is now 10 weeks since I bought tourwriter and I STILL do not have an itinerary designed especially for my business. I do feel that tourwriter work the training and implementation totally around the needs of the tourwriter business and NOT around the needs of the customer. The system itself is great however Tourwriter really need to focus on the customers needs, listen to their requirements and provide a usable system within at least 1 month not 4 months. At present I would not recommend tourwriter due to the continual issues arising from the implementation process.
Bewertet am 21.4.2017
Hard to set up, but extremely customizable. Saves time, prevents mistakes
Kommentare: It's a little hard to get this set up, probably because it is very customizable. Once it is set up, it works really well. Team is friendly and supportive and will work with your deadlines.
Vorteile: Very customizable with the help of their very capable programming team, helps save time and prevent mistakes in itineraries
Nachteile: Really hard to figure out most efficient way to use it at first- so many variables in travel!
Antwort des Softwareanbieters
von TourWriter an 17.5.2017
Kimberly, thank you for the kind words! One of the most pleasant clients our team has had the pleasure of working with. Glad we could help with automating all of the tedious manual processes that were obstructing efficiency of the business. Looking forward to more years of continued mutual success!