--- description: Detaillierte Informationen über ServiceChannel zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceChannel Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [CMMS Software (Computerised Maintenance Management System)](/directory/30032/cmms/software) > [ServiceChannel](/software/38574/servicechannel) # ServiceChannel Canonical: https://www.capterra.com.de/software/38574/servicechannel Seite: 1 / 8\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/38574/servicechannel?page=2) > Optimiere den Workflow, verbessere die Kommunikation und biete Einblick in die laufende Wartung deiner Einrichtungen. > > Bewertung: **4.5/5** von 157 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet ServiceChannel? Führende Einzelhandel-, Restaurant-, Convenience- und Lebensmittelmarken. Spezifische Funktionen: Facility-Management, Gebäudeverwaltung, Immobilien, Betrieb, Finanzen und Banken, Gesundheitswesen, Logistik, Regierung ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 157 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ServiceChannel - **Region**: New York, USA - **Gegründet**: 1999 ## Gewerblicher Kontext - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Französisch, Griechisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Polnisch, Portugiesisch, Portugiesisch, Portugiesisch, Rumänisch, Russisch, Schwedisch, Serbisch, Slowenisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ungarisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - Abrechnung & Rechnungsstellung - Abschreibungsmanagement - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anlagegegenstand-Management - Arbeitsauftragsverwaltung - Asset Lifecycle Management - Audit Trail - Auftragnehmer-Datenbank - Barcode / RFID - Benutzer-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - Bestell-Management - Compliance Management - Dokumentenmanagement - Elektronische Unterschrift - Erinnerungen - Facility Asset Management - Geräte-Management - Historische Berichte - Inspektions-Management - Instandhaltungsmanagement - Inventarverwaltung - Job-Management - Job-Nachverfolgung - Kalenderverwaltung - Kostennachverfolgung - Kreditplanung - Kundendienst-Historie - Lieferanten-Management - Mobiler Zugriff - Projekt-Nachverfolgung - Prädiktive Wartung - Qualifikations-Tracking - Risk Analysis - Störfallmanagement - Subunternehmen-Management - Techniker-Management - Terminplanung - Third-Party Integrations - Verfolgen von Vermögensanlagen - Versandmanagement - Vertrags-/Lizenz-Management - Verwaltung von Einzelteilen - Vorbeugende Wartung - Wartungsplanung - Wirtschaftsprüfung-Management ## Integrationen (15 insgesamt) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support ## Category - [CMMS Software (Computerised Maintenance Management System)](https://www.capterra.com.de/directory/30032/cmms/software) ## Ähnliche Kategorien - [CMMS Software (Computerised Maintenance Management System)](https://www.capterra.com.de/directory/30032/cmms/software) - [CAFM Software](https://www.capterra.com.de/directory/30211/facility-management/software) - [Auftragsmanagement Software](https://www.capterra.com.de/directory/30785/work-order/software) - [Wartungssoftware](https://www.capterra.com.de/directory/31023/preventive-maintenance/software) - [Anlagegüterverwaltungssystem](https://www.capterra.com.de/directory/10026/fixed-asset-management/software) ## Alternativen 1. [Fiix](https://www.capterra.com.de/software/74916/fiix) — 4.5/5 (629 reviews) 2. [MaintainX](https://www.capterra.com.de/software/179296/getmaintainx) — 4.8/5 (1076 reviews) 3. [Fracttal One](https://www.capterra.com.de/software/159911/fracttal) — 4.6/5 (1785 reviews) 4. [Limble](https://www.capterra.com.de/software/162600/limble-cmms) — 4.8/5 (757 reviews) 5. [Jobber](https://www.capterra.com.de/software/127994/jobber) — 4.6/5 (1487 reviews) ## Nutzerbewertungen ### "Strong end user experience, but with a slightly complicated back end" — 4.0/5 > **Ryan** | *5. Oktober 2017* | Einzelhandel | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Service Channel was our mode of communicating all site level service/maintenance needs for 2 years until we switched to a different service. From an end user experience, SC allowed a great deal of customization in pulling reports, had a mobile app (that actually worked even better than the parent web based app) and was very functional for daily use in regards to submitting tickets. > > **Nachteile**: The back end of SC, however, was much more difficult to manage and integrate into a large company. We ultimately switched to software we were already utilizing for other purposes that had service ticket abilities. ----- ### "Excellent Platform for Managing Multi-Site Service Operations" — 5.0/5 > **Ray** | *10. Juni 2026* | Hausmeisterservice | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: ServiceChannel gives us one place to manage the entire service process. We use it to track work orders, communicate with customers, submit proposals, upload photos, review technician notes, and process invoices. The visibility is one of the biggest benefits because everyone involved can see the same information in real time. It helps keep jobs organized, improves accountability, and makes it easier to manage a large number of locations across the country. > > **Nachteile**: Reporting and search functionality could be improved. When researching older work orders or looking for specific historical information, it sometimes takes multiple searches to find exactly what I need. I would also like additional filtering and reporting options to help analyze trends and performance across large groups of locations. > > My overall experience with ServiceChannel has been positive. It has become an important tool for managing service operations and customer communication. The platform helps us respond faster, maintain accurate records, and provide updates throughout the life of a work order. Having work orders, proposals, photos, notes, and invoicing information in one system improves efficiency and helps ensure nothing gets overlooked. It has been a valuable part of managing a national account with hundreds of locations. ----- ### "Worst software ever. Avoid at all costs and you will lose suppliers." — 1.0/5 > **Fred** | *10. März 2025* | Umweltdienstleistungen | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Worst ever for suppliers. We are leaving a client because that software is such a nightmare. Keep your money, we'll service others. > > **Nachteile**: User completely UNFRIENDLY, complicated, illogical, designed by PC people, zero empathy, focused on doing a million non-necessary things and the basic stuff is so unaccessible. If you are not a PC expert or IT consultant and you are a regular business owner, this will be a nightmare for you. Avoid clients who push you into this. > > Nightmare, we left the client and we left with unpaid invoices. Screw it, big loss. If a client uses that service, I am not touching it. ----- ### "Organized and Easy" — 5.0/5 > **Cortne** | *21. Juli 2026* | Hausmeisterservice | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Service channel is very simple to use and offers easy communication between clients and the customers. They have filters that allow quick shortcuts to view certain work orders and provide prompt management. > > **Nachteile**: Sometimes it can be slow but it is not often. I have been using this software for 3 years and I can count on one hand how many times the system has been down. > > I love service channel. I like the organization it offers, and I think most companies should use this software. ----- ### "Great platform for tracking and managing work orders." — 5.0/5 > **Ed** | *10. Juni 2026* | Restaurants | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What we liked most about Service Channel is its ability to organize all work orders in one centralized location, making them easy to track, manage, and prioritize. The platform simplifies scheduling and coordinating work, ensuring everyone involved stays informed. We also appreciate the communication tools, which make it easy to connect with vendors, technicians, and stakeholders directly through the platform, improving efficiency and reducing delays. > > **Nachteile**: Honestly, there is very little that we dislike about Service Channel. The platform does an excellent job of handling our needs for coordinating, tracking, and managing work orders with customers. It provides the tools and communication features we need to stay organized and ensure work is completed efficiently. Overall, it has been a reliable solution that supports our day-to-day operations with minimal issues. > > Our overall experience with Service Channel has been very positive. The platform has helped streamline our processes, improve organization, and make it easier to manage service requests and communication. It has provided a reliable and efficient solution that supports our operational needs, and we appreciate the value it brings to our organization. ----- Seite: 1 / 8\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/38574/servicechannel?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/38574/servicechannel) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten