--- description: Detaillierte Informationen über ServiceChannel zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceChannel Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [CMMS Software (Computerised Maintenance Management System)](/directory/30032/cmms/software) > [ServiceChannel](/software/38574/servicechannel) # ServiceChannel Canonical: https://www.capterra.com.de/software/38574/servicechannel Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/38574/servicechannel?page=2) > Optimiere den Workflow, verbessere die Kommunikation und biete Einblick in die laufende Wartung deiner Einrichtungen. > > Bewertung: **4.5/5** von 131 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet ServiceChannel? Führende Einzelhandel-, Restaurant-, Convenience- und Lebensmittelmarken. Spezifische Funktionen: Facility-Management, Gebäudeverwaltung, Immobilien, Betrieb, Finanzen und Banken, Gesundheitswesen, Logistik, Regierung ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 131 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ServiceChannel - **Region**: New York, USA - **Gegründet**: 1999 ## Gewerblicher Kontext - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Französisch, Griechisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Polnisch, Portugiesisch, Portugiesisch, Portugiesisch, Rumänisch, Russisch, Schwedisch, Serbisch, Slowenisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ungarisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - Abrechnung & Rechnungsstellung - Abschreibungsmanagement - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anlagegegenstand-Management - Arbeitsauftragsverwaltung - Asset Lifecycle Management - Audit Trail - Auftragnehmer-Datenbank - Barcode / RFID - Benutzer-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - Bestell-Management - Compliance Management - Dokumentenmanagement - Elektronische Unterschrift - Erinnerungen - Facility Asset Management - Geräte-Management - Inspektions-Management - Instandhaltungsmanagement - Inventarverwaltung - Job-Management - Job-Nachverfolgung - Kalenderverwaltung - Kreditplanung - Kundendienst-Historie - Lieferanten-Management - Mobiler Zugriff - Projekt-Nachverfolgung - Prädiktive Wartung - Qualifikations-Tracking - Risk Analysis - Störfallmanagement - Subunternehmen-Management - Techniker-Management - Terminplanung - Third-Party Integrations - Verfolgen von Vermögensanlagen - Versandmanagement - Vertrags-/Lizenz-Management - Verwaltung von Einzelteilen - Vorbeugende Wartung - Wartungsplanung - Wirtschaftsprüfung-Management ## Integrationen (15 insgesamt) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support ## Category - [CMMS Software (Computerised Maintenance Management System)](https://www.capterra.com.de/directory/30032/cmms/software) ## Ähnliche Kategorien - [CMMS Software (Computerised Maintenance Management System)](https://www.capterra.com.de/directory/30032/cmms/software) - [CAFM Software](https://www.capterra.com.de/directory/30211/facility-management/software) - [Auftragsmanagement Software](https://www.capterra.com.de/directory/30785/work-order/software) - [Wartungssoftware](https://www.capterra.com.de/directory/31023/preventive-maintenance/software) - [Anlagegüterverwaltungssystem](https://www.capterra.com.de/directory/10026/fixed-asset-management/software) ## Alternativen 1. [Fiix](https://www.capterra.com.de/software/74916/fiix) — 4.5/5 (628 reviews) 2. [MaintainX](https://www.capterra.com.de/software/179296/getmaintainx) — 4.8/5 (1024 reviews) 3. [Fracttal One](https://www.capterra.com.de/software/159911/fracttal) — 4.6/5 (1773 reviews) 4. [Limble](https://www.capterra.com.de/software/162600/limble-cmms) — 4.8/5 (744 reviews) 5. [Jobber](https://www.capterra.com.de/software/127994/jobber) — 4.6/5 (1420 reviews) ## Nutzerbewertungen ### "Strong end user experience, but with a slightly complicated back end" — 4.0/5 > **Ryan** | *5. Oktober 2017* | Einzelhandel | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Service Channel was our mode of communicating all site level service/maintenance needs for 2 years until we switched to a different service. From an end user experience, SC allowed a great deal of customization in pulling reports, had a mobile app (that actually worked even better than the parent web based app) and was very functional for daily use in regards to submitting tickets. > > **Nachteile**: The back end of SC, however, was much more difficult to manage and integrate into a large company. We ultimately switched to software we were already utilizing for other purposes that had service ticket abilities. ----- ### "The go to platform\!" — 5.0/5 > **Kelly** | *5. Januar 2026* | Bau | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Service Channel makes is capable to engage directly with your clients and parteners with fast responses and capabilities to provide photos/ PDFs. It is extremely helpful that texhnicians are able to clock in and out of a work order with the GPS/ geofencing. > > **Nachteile**: After hours customer service can be tricky at times, I have not had to deal with the after hours customer representatives in a while. But the technicians complain about the hospitality of the after hours REPS as well > > Extremely happy with features available and look forward to continue utilizing in the future with reccommending to others. ----- ### "A GREAT Platform" — 5.0/5 > **Melody** | *2. März 2026* | Hausmeisterservice | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It is easy to navigate and has many features that my company uses. Our techs appreciate the ease of using the mobile check-in feature. > > **Nachteile**: Occasionally there are glitches but using the Service Health Dashboard is simple and it gives a description of the outage and estimated restore time. > > I have been using Service Channel for 11 years now and I have no complaints\! It helps keep track of our work orders and allows us to communicate with clients directly in the ticket. ----- ### "Rolled out 300+ Retailer locations." — 3.0/5 > **Ron** | *4. April 2015* | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: Having worked with various systems of this type at 3 different Fortune 500 companies and 2 major contractors, Service Channel is a great introductory CMMS program. It is very simplistic in its approach to creating work orders and is by far the most contractor-friendly for those with limited technical experience or back office support. The initial training support is fantastic\! It is one of the most widely used systems today, most likely due to its ease of use. Therefore, there is an abundance of very qualified contractors readily available to support your needs. Once set up, the electronic payment portion is a outstanding benefit. Extremely effective and easy. I appreciate the team\\account manager dedicated to our account. They are always available and willing to help. Excellent partnership and extremely responsive. > > **Nachteile**: Initial setup and continuing changes are a huge opportunity. The templates for uploading are antiquated and require the creation and review of 1000s of line items of data. Most other comparable systems complete the setup for you. This is not the case with Service Channel. If you have a large portfolio, be prepared to spend 100s of hours setting up. Changes are "clunky" and not intuitive. Recently, the customer interface went through an entire change with no warning or training to the customer. 2 months later and we are still trying to work through the changes. This is not an Asset Management software. If you are looking to report on individual equipment asset life, this is not the program for you. If what you need is an electronic dispatching and reporting system, Service Channel is perfect\! If you have a large portfolio with multiple providers, the Preventative Maintenance Module is a huge disappointment. It's nearly impossible to correctly load the first time and even more difficult to manage and make changes and corrections. The Android and iOS apps have extremely limited functionality. Again, another huge disappointment for a company supposed to be on the cutting edge. ----- ### "Service Channel - from the vendor" — 5.0/5 > **Abbie** | *6. Januar 2026* | Bau | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Service Channel is a great vendor management system\! It is very easy to use and work with our customers win order to see and receive all of their work orders and address the issues they are facing. It allows us clear communication channels directly with the customer. Super helpful\! > > **Nachteile**: The cost - we have to use it in order to accept service from our customers but it ends up costing us between 7-800/month > > its great\! they do a good job of keeping all of the information clear and easy to access and understand. ----- Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/38574/servicechannel?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/38574/servicechannel) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten