--- description: Detaillierte Informationen über ServiceChannel zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceChannel Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [CMMS Software (Computerised Maintenance Management System)](/directory/30032/cmms/software) > [ServiceChannel](/software/38574/servicechannel) # ServiceChannel Canonical: https://www.capterra.com.de/software/38574/servicechannel Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/38574/servicechannel?page=2) > Optimiere den Workflow, verbessere die Kommunikation und biete Einblick in die laufende Wartung deiner Einrichtungen. > > Bewertung: **4.5/5** von 147 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet ServiceChannel? Führende Einzelhandel-, Restaurant-, Convenience- und Lebensmittelmarken. Spezifische Funktionen: Facility-Management, Gebäudeverwaltung, Immobilien, Betrieb, Finanzen und Banken, Gesundheitswesen, Logistik, Regierung ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 147 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ServiceChannel - **Region**: New York, USA - **Gegründet**: 1999 ## Gewerblicher Kontext - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Französisch, Griechisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Polnisch, Portugiesisch, Portugiesisch, Portugiesisch, Rumänisch, Russisch, Schwedisch, Serbisch, Slowenisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ungarisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - Abrechnung & Rechnungsstellung - Abschreibungsmanagement - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anlagegegenstand-Management - Arbeitsauftragsverwaltung - Asset Lifecycle Management - Audit Trail - Auftragnehmer-Datenbank - Barcode / RFID - Benutzer-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - Bestell-Management - Compliance Management - Dokumentenmanagement - Elektronische Unterschrift - Erinnerungen - Facility Asset Management - Geräte-Management - Inspektions-Management - Instandhaltungsmanagement - Inventarverwaltung - Job-Management - Job-Nachverfolgung - Kalenderverwaltung - Kreditplanung - Kundendienst-Historie - Lieferanten-Management - Mobiler Zugriff - Projekt-Nachverfolgung - Prädiktive Wartung - Qualifikations-Tracking - Risk Analysis - Störfallmanagement - Subunternehmen-Management - Techniker-Management - Terminplanung - Third-Party Integrations - Verfolgen von Vermögensanlagen - Versandmanagement - Vertrags-/Lizenz-Management - Verwaltung von Einzelteilen - Vorbeugende Wartung - Wartungsplanung - Wirtschaftsprüfung-Management ## Integrationen (15 insgesamt) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support ## Category - [CMMS Software (Computerised Maintenance Management System)](https://www.capterra.com.de/directory/30032/cmms/software) ## Ähnliche Kategorien - [CMMS Software (Computerised Maintenance Management System)](https://www.capterra.com.de/directory/30032/cmms/software) - [CAFM Software](https://www.capterra.com.de/directory/30211/facility-management/software) - [Auftragsmanagement Software](https://www.capterra.com.de/directory/30785/work-order/software) - [Wartungssoftware](https://www.capterra.com.de/directory/31023/preventive-maintenance/software) - [Anlagegüterverwaltungssystem](https://www.capterra.com.de/directory/10026/fixed-asset-management/software) ## Alternativen 1. [Fiix](https://www.capterra.com.de/software/74916/fiix) — 4.5/5 (628 reviews) 2. [MaintainX](https://www.capterra.com.de/software/179296/getmaintainx) — 4.8/5 (1050 reviews) 3. [Fracttal One](https://www.capterra.com.de/software/159911/fracttal) — 4.6/5 (1784 reviews) 4. [Limble](https://www.capterra.com.de/software/162600/limble-cmms) — 4.8/5 (755 reviews) 5. [Jobber](https://www.capterra.com.de/software/127994/jobber) — 4.6/5 (1463 reviews) ## Nutzerbewertungen ### "Strong end user experience, but with a slightly complicated back end" — 4.0/5 > **Ryan** | *5. Oktober 2017* | Einzelhandel | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Service Channel was our mode of communicating all site level service/maintenance needs for 2 years until we switched to a different service. From an end user experience, SC allowed a great deal of customization in pulling reports, had a mobile app (that actually worked even better than the parent web based app) and was very functional for daily use in regards to submitting tickets. > > **Nachteile**: The back end of SC, however, was much more difficult to manage and integrate into a large company. We ultimately switched to software we were already utilizing for other purposes that had service ticket abilities. ----- ### "What I enjoy about using ServiceChannel" — 5.0/5 > **Louise** | *3. April 2026* | Bau | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I really like how easy Service channel is to use and navigate for all our Service channel clients. The work orders mainly have photos attached of work needing to be done. If we need more information they always list a site contact. > > **Nachteile**: The only con is sometimes you have to refresh more than once to see the work orders/updates. Otherwise everything is good. > > My overall experience with ServiceChannel has been excellent. I love how easy it is to upload photos to show clients where we are in progress of the work or the completion photos. It always allows us to send direct messages through the job to the client. Service channel has improved alot since we first starting using it ten years ago. They upgrade the system to keep things flowing nicely ----- ### "Real-Time Updates Simplify Customer Interactions" — 5.0/5 > **Ellen** | *12. Juni 2026* | Logistik & Lieferkette | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The Good Real-Time Communication: The reviewer highly values the ability to provide instant, real-time updates directly to customers regarding service calls. Ease of Use: Both the initial setup and day-to-day operations (such as managing service calls and invoicing) are seamless and user-friendly. > > **Nachteile**: The Bad Notification Challenges: The reviewer notes that sending or managing notifications to portal users can be difficult. > > The Bottom Line: ServiceChannel effectively solves communication gaps by serving as an easy-to-use customer portal for tracking service calls and invoicing, though the notification system has a bit of a learning curve. ----- ### "Worst software ever. Avoid at all costs and you will lose suppliers." — 1.0/5 > **Fred** | *10. März 2025* | Umweltdienstleistungen | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Worst ever for suppliers. We are leaving a client because that software is such a nightmare. Keep your money, we'll service others. > > **Nachteile**: User completely UNFRIENDLY, complicated, illogical, designed by PC people, zero empathy, focused on doing a million non-necessary things and the basic stuff is so unaccessible. If you are not a PC expert or IT consultant and you are a regular business owner, this will be a nightmare for you. Avoid clients who push you into this. > > Nightmare, we left the client and we left with unpaid invoices. Screw it, big loss. If a client uses that service, I am not touching it. ----- ### "Service Channel Review" — 5.0/5 > **Lena** | *3. April 2026* | Hausmeisterservice | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: 1. Centralized Work Order Management Everything lives in one place—service requests, vendor assignments, updates, and invoices. This makes it way easier to track what’s open, in progress, or completed without chasing emails. 2. Strong Vendor Network \& Coordination You can assign, communicate, and track vendors all within the platform. Huge plus if you’re managing multiple subcontractors across different sites (which I know you do a lot of). 3. Real-Time Visibility You get live updates, photos, and status changes from the field. Helps avoid the “what’s going on at site?” guessing game and keeps clients informed quickly. 4. Invoice \& Cost Control Invoices are tied directly to work orders, making approvals and audits smoother. Helps prevent billing discrepancies and keeps budgets tight. 5. Reporting \& Analytics Built-in dashboards let you track spend, response times, recurring issues, etc. Super useful for spotting trends (like repeat service calls on the same sign or location). 6. Multi-Location Scalability Designed for companies managing dozens—or thousands—of locations. Perfect for programs like your White Castle rollout where consistency and tracking are everything. > > **Nachteile**: 1. Outdated / Clunky Interface A lot of users say the system feels old and not intuitive. Hard to find key info inside work orders Too many tabs / steps for simple tasks Terminology can be confusing One review literally said it’s “outdated looking and hard to find information.” 2. Slow Performance \& Glitches This one comes up a LOT. Pages take time to refresh Searches don’t always work the first time Occasional system lag Example: users report having to search a work order twice for it to show up. 3. Mobile App Issues (Big one for field work) Check-in/check-out problems GPS errors Limited functionality compared to desktop If the app fails, techs sometimes have to call in manually—and it doesn’t always count properly toward metrics. 4. Work Order Limitations Can’t always edit or close out WOs easily Have to rely on client/GC to close tickets Scheduling restrictions once dates expire Example: no direct way to fully close certain work orders without client action. 5. Steep Learning Curve / Complexity Even though it can be simple once you know it… Initial onboarding is confusing Too many workflows / modules Training isn’t always great Users specifically say training “needs to be more involved.” 6. Customer Support Can Be Slow Long wait times Delayed responses from support team Some users mention “slow response time” from support agents. 7. Pricing Concerns Especially from smaller vendors/subs: Considered expensive Fees can eat into margins Real-world sentiment: “ServiceChannel is very pricey but customizable.” 8. Vendor Scorecard / IVR Frustrations This is a BIG one for contractors: If check-in fails (app issue), it can hurt your score System doesn’t always reflect real effort Basically: the system can penalize vendors for tech issues—not performance. > > I’ve had a solid experience using ServiceChannel to manage service operations across multiple locations. I primarily use it to track work orders, coordinate with vendors, and monitor job progress in real time. It’s been especially helpful for keeping everything centralized communications, updates, and invoicing so nothing falls through the cracks. While there can be some challenges with the interface and mobile functionality, overall it’s a strong tool for maintaining visibility and accountability across service work. ----- Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/38574/servicechannel?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/38574/servicechannel) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten