TOPS [ONE]

Tops One for all your HOA accounting needs

Kommentare: Tops One has been instrumental for us as an entire office. We no longer have to rely on just our finance department to assist homeowners with financial information. Everyone has been cross trained on the Tops One system and can easily pull a statement or look up a balance

Vorteile:

The software is easy to use , uses simple language ( which is important for those not in finance or accounting ) and can produce a statement with just a few key strokes. Statements can be printed or emailed depending on the homeowners preference. I cannot say enough about the customer service aspect as well. When we decided to switch from QuickBooks our account representative was instrumental in helping us set up our system. Whenever we have needed customer service they are always available.

Nachteile:

We actually set up our system at the start of the Covid pandemic. That made training a little difficult as everything had to be done virtually. Our trainer was prepared much more so than we were. I wish we had known how much pre-work actually needed to be done before we made the migration to Tops One. I think we would’ve worked a little harder to make sure that our #DATA imports were cleaner than they were.

Greg's Review

Kommentare: I came into the property management business knowing nothing and tops for sure eased me into the business of it and now I am pretty comfortable with it all.

Vorteile:

Easy to access and learn. Keeps everything organized I need on a daily basis.

Nachteile:

Hard to edit tablets in the soft system. Wish you could do it instead of having to add a whole new one

Full of Bugs and No Support

Vorteile:

The vendor has very nice and professional employees

Nachteile:

The software is full of bugs and links mysteriously stop working. Print to screen might work on some reports, not others. Email a homeowner, no way. Cant open that link at all. After upgrading and buying the new Professional a year and a half ago the product is obsolete and not supported. They want us to pay additional $ a month to fix the errors in their program.

Breath of Fresh Air

Kommentare: Like with TOPS Pro, it is an all-in-one solution. It has improved 100 fold by becoming web based with the portals. It was a bit of a learning curve switching from Pro to One but it is still very user friendly. I use it as a selling feature when pitching to potential clients. I love it and have no regrets on my purchase!

Vorteile:

I love that it is cloud based and appealing to the eye. It is easy to add Board members as additional users and control what they can alter. Owners can log in to portals which makes it an inexpensive alternative to websites. I love all the partner integrations that they offer.

Nachteile:

I wish it would further integrate with their partners. I also wish that it would remember some of the ways you like to toggle things instead of having to do it every time you log in.

TOPS [ONE} Overview

Kommentare: I am enjoying the ease and accessibility offered through the TOPS [ONE] program. It makes my workflow more quickly.

Vorteile:

I like that I can secure the information I need to process our files in different formats. As we work with a property manager for several HOA communities, I have the ability to access crucial information for our legal processing for all communities in one program. I was able to easily navigate myself through the system and updated information is available daily for all communities.

Nachteile:

So far, there has been no downside. I tend to input too much information and am learning that the system is able to provide the information I am seeking with only 1 search criteria. It amazes me how quickly the sought information is at my fingertips.