Wer nutzt diese Software?

Die Anwendung ist geeignet für Unternehmen aller Größen!

Durchschnittliche Bewertung

19 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 4.6 / 5
  • Funktionen 4.4 / 5
  • Preis-Leistungs-Verhältnis 3.8 / 5

Produktinformationen

  • Startpreis 100,00 $/Monat
  • Kostenlose Version Nein
  • Gratis Testen Nein
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • OPC Marketing
  • http://www.spitfiredialers.com/
  • Gegründet 2001

Über SpitFire Predictive Dialer

Was unterscheidet SpitFire von anderen Predictive Dialern? SpitFire Enterprise ist die einzige Kontaktcenter-Software, die Folgendes anbietet: Cloud-, Premise- oder Hybrid-Callcenter-Lösungen. 5 Wahlmodi: Prädiktiv, Festpreis, Schnellverbindung, Vorschau und manuelle Wahloptionen! Integriere dein CRM oder deine Telefonanlage oder verwende die SpitFire-API, um dein Callcenter vollständig anzupassen. OPC Marketing befindet sich in Addison, Texas, wo das Unternehmen unter einem Dach entwickelt, liefert und Support bereitstellt!

SpitFire Predictive Dialer Funktionen

  • Anrufaufzeichnung
  • Anrufprotokoll
  • Anruftext-Aufzeichnung
  • Berichterstattung / Analyse
  • Echtzeit-Chat
  • Eskalationsmanagement
  • Gemischtes Call-Center
  • Inbound Callcenter
  • Interaktive Sprachantwort
  • Kampagnenmanagement
  • Manuelles Wahlsystem
  • Outbound-Callcenter
  • Progressives Wählersystem
  • Prädiktive Wähler
  • Warteschlangenmanagement
  • Anrufaufzeichnung
  • Anruftext-Aufzeichnung
  • Berichterstattung über Anrufe
  • Call-Center-Management
  • Leadmanagement
  • Power Dialer
  • Preview Dialer
  • Progressives Wählersystem
  • Prädiktive Wähler
  • Umfragen
  • Anrufaufzeichnung
  • Anrufergebnisse
  • Anrufüberwachung
  • FCC-Compliance
  • FTC-Compliance
  • Kampagnen-spezifische Anrufer-ID
  • Kontaktmanagement
  • Lead-Erfassung
  • Leadmanagement
  • Rückruf-Terminplanung
  • Umleitung der Anrufe

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Die hilfreichsten Reviews für SpitFire Predictive Dialer

With Complete Honesty...

Bewertet am 19.10.2015
Jason W.
Manager
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Having now worked as a Director of Marketing in the call center industry for over 20+ years I can say with complete honesty that I have seen it all!
I have worked with many, many dialers in my tenure and worked with many, many organizations that support them. And while I will refrain from speaking negatively about those in the past that seemed to turn in to a complete nightmare, (despite the due diligence I put forth before purchasing them) or the ones that absolutely, almost overnight mismanaged and almost destroyed my entire previous customer database. I will Instead focus my thoughts and words here to convey the complete truth with respect to the current one we operate with from OPC Marketing.
Our call center has been for several years now been operating from the dialing solutions put together and supported by OPC Marketing and to say that the experience has been pleasurable would be a vast understatement! Aside from the fact that the functioning of the machine itself comes with complete ease and efficiency, for us, the added bonus has been the people at OPC themselves. From Warren. Abby and Brent, to Steve Brownrigg in the sales office and even the ownership themselves, we as a company could not possibly be happier and it is my utmost pleasure to say to anyone who may be in the market for a dialing solution, OPC in my view is literally the only way to go. The support we have had through them and still have today, from the customizations we have requested, to the IT support when needed (which is incredibly rare I might add) to the silly questions we may even ask of them from time to time All I can say is that we could not possibly be happier! They are proactive, innovative, and very much involved from the top to the bottom. Should anyone ever be assessing different dialer engines, platforms and or companies to move forward with, simply put.. Stop! Because you have already found what I believe and know is by far the best available on the market today, period! Most sincerely,
Jason White
Landmark Home Solutions

Spitfire review from multiple purchaser

Bewertet am 18.6.2014
Mike F.
Director
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: I have been a Spitfire reseller since early 2006 and have purchased multiple Spitfire systems since then - see www.callcentremagic.com/clients.html for a representative listing of some of these sites, their missions, size and connectivity method used. Initially I was selling Spitfire Pro but ever since the launch of the more robust and fully featured Enterprise Edition my clients have been demanding the newer release, which is written using .Net and Silverlight. I now have sites ranging from just 4 seats up to 50 seats using Enterprise, with a pending order for an initial test 25-seater going into a 5,000 strong call centre, split between Australia and the Philippines - I've been told the executives who were handed the proposal laughed when they compared our pricing to the much higher, forever ongoing hosted rentals they have to pay each month at the moment :-) Another site of interest has the Spitfire Enterprise server in North Sydney, Australia and 20 telemarketers based in LA, California; when the LA-based agents log on, the dialler immediately calls their extension back, holds that channel open then starts placing calls into Australia. Because the channels are already open, this results in very fast transfers as the dialler simply has to conference the channels together once it has detected a 'human'. Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems. In fact, I've yet to find a CRM or PBX we can't talk to... So, in summary I'd have to say that I wouldn't like my livelihood to depend on any other system, the Spitfire has proved itself again and again with different clients, sites, missions and technology - I couldn't endorse it enough for mission-critical calling.

My experience with the representatives of this company and the software are always excellent

Bewertet am 21.6.2018
Christian C.
Director
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: Pretty much everything is OK , it is easy to navigate as a administrator and for the agents as well

Nachteile: The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected. Also if an agent duplicates the order in the dialer you cannot remove any of them. I also have an issue with the fact that if an agent forgets to print the order, I cannot go into the dialer and reprint it.

Great product & even better customer service! They have the wow factor!

Bewertet am 22.6.2018
Ed N.
Marketing and Sales Manager
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Reliable & user friendly. Many features I wouldn't have expected but appreciate. Updated versions easy to install. I rarely have down time so productivity never stops.

Nachteile: No alerts when available records expire. They could add links to frequently asked questions. Starting and stopping services is fine, logging into manager applications is a struggle sometimes

Antwort des Softwareanbieters

von OPC Marketing an 22.6.2018

Thank you Ed! Good news... we have notification for list exhausted on the latest version!

Simplicity at its best

Bewertet am 26.6.2014
Matt F.
Licensed Contractor
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Having used predictive dialers since back in the day when T-1 Service was required for dial-tone connection and dialer servers were rack mounted with a PBX for connection to dial-tone all of this equipment at unbelievably high costs for the sake of doing business have certainly changed . Remember when telephone bills come in boxes delivered off the truck with a hand cart or a pallet made looking into the SpitFire Dialer worth something to take the time and research. Having found the SpitFire Predictive Dialer solution was not surreal this software is very user friendly and extremely cost effective as well as delivering a big bang for the buck to a point it makes the cost of doing business less expensive hence yielding more profits especially during times like today where doing smart business and cutting back costs means more profits. Clould base dialing is a waste of time they give you four lines agent but there is no way of actually telling that being true because most of what goes on with the cloud is in the cloud and cannot be seen. I personally like the SpitFire Predictive Dialer system far better than any clould based service that I've used over the past six years.... With SpitFire I've been able to achieve goals with my business that I know using a cloud just wouldn't have made it possible. I like the user friendly software and report look-up are very easy to use. For me personally it's about the connect rate and nothing more as a matter of preference this software is for me I could care less about the over exaggerated bells and whistles that other companies offer SpitFire has it all they just make it simple and it's my number one choice of dialers.

Lies weitere Bewertungen