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seit 15 Jahren bei der Softwareauswahl

Was ist SpitFire?

Was unterscheidet SpitFire von anderen Predictive Dialern? SpitFire Enterprise ist die einzige Kontaktcenter-Software, die Folgendes anbietet: Cloud-, Premise- oder Hybrid-Callcenter-Lösungen. 5 Wahlmodi: Prädiktiv, Festpreis, Schnellverbindung, Vorschau und manuelle Wahloptionen! Integriere dein CRM oder deine Telefonanlage oder verwende die SpitFire-API, um dein Callcenter vollständig anzupassen. OPC Marketing befindet sich in Addison, Texas, wo das Unternehmen unter einem Dach entwickelt, liefert und Support bereitstellt!

Wer verwendet SpitFire?

Die Anwendung ist geeignet für Unternehmen aller Größen!

SpitFire Software - 1
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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über SpitFire

Durchschnittliche Bewertung

Gesamt
4,5
Benutzerfreundlichkeit
4,5
Kundenservice
4,6
Funktionen
4,3
Preis-Leistungs-Verhältnis
3,9

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
82%
4
5%
3
5%
2
5%
1
5%
Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The best voice messaging system with text to speech we've integrated that's quick & easy to install.

5,0 vor 6 Jahren

Vorteile:

Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard. We also almost never experience any major issues with connections or quality.

Nachteile:

It does require a strong network for all the features to work seamlessly but once everything is in order, SPX maintains a strong connection & never drops a call. It's turned out to be a very pleasant experience since integration.

Antwort von OPC Marketing

vor 6 Jahren

Thank you very much for taking the time to write a review!

Tialee
Managing Partner in Jamaika
Buchhaltung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very user friendly

5,0 vor 2 Jahren

Vorteile:

The software allows predictive calling as well as u can manually dial. It presents callback in such a way that you will definitely see it but can push back if you are busy or want to reschedule. Spitfire offers easy monitoring of calls and is easily usable with another software.

Nachteile:

The fact that when you are logging notes for each account the date and time is not automatically recorded but must be entered manually.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Spitfire dialer easily integrated with our phone system

2,0 vor 6 Jahren

Kommentare: We have a dialer that works most of the time and a 2nd dialer (older software) that was sold to us that is no longer being upgraded and that one barely works.

Vorteile:

Fast setup and works. Has reporting features and can set time zones as well as you can now integrate with salesforce.

Nachteile:

They suggest you reboot the system at least 1 time a week. Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.

Jason
Manager in Kanada
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

With Complete Honesty...

5,0 vor 9 Jahren

Kommentare: Having now worked as a Director of Marketing in the call center industry for over 20+ years I can say with complete honesty that I have seen it all!
I have worked with many, many dialers in my tenure and worked with many, many organizations that support them. And while I will refrain from speaking negatively about those in the past that seemed to turn in to a complete nightmare, (despite the due diligence I put forth before purchasing them) or the ones that absolutely, almost overnight mismanaged and almost destroyed my entire previous customer database. I will Instead focus my thoughts and words here to convey the complete truth with respect to the current one we operate with from OPC Marketing.
Our call center has been for several years now been operating from the dialing solutions put together and supported by OPC Marketing and to say that the experience has been pleasurable would be a vast understatement! Aside from the fact that the functioning of the machine itself comes with complete ease and efficiency, for us, the added bonus has been the people at OPC themselves. From Warren. Abby and Brent, to Steve Brownrigg in the sales office and even the ownership themselves, we as a company could not possibly be happier and it is my utmost pleasure to say to anyone who may be in the market for a dialing solution, OPC in my view is literally the only way to go. The support we have had through them and still have today, from the customizations we have requested, to the IT support when needed (which is incredibly rare I might add) to the silly questions we may even ask of them from time to time All I can say is that we could not possibly be happier! They are proactive, innovative, and very much involved from the top to the bottom. Should anyone ever be assessing different dialer engines, platforms and or companies to move forward with, simply put.. Stop! Because you have already found what I believe and know is by far the best available on the market today, period! Most sincerely,
Jason White
Landmark Home Solutions

Mike
Director
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Spitfire review from multiple purchaser

5,0 vor 10 Jahren

Kommentare: I have been a Spitfire reseller since early 2006 and have purchased multiple Spitfire systems since then - see www.callcentremagic.com/clients.html for a representative listing of some of these sites, their missions, size and connectivity method used. Initially I was selling Spitfire Pro but ever since the launch of the more robust and fully featured Enterprise Edition my clients have been demanding the newer release, which is written using .Net and Silverlight. I now have sites ranging from just 4 seats up to 50 seats using Enterprise, with a pending order for an initial test 25-seater going into a 5,000 strong call centre, split between Australia and the Philippines - I've been told the executives who were handed the proposal laughed when they compared our pricing to the much higher, forever ongoing hosted rentals they have to pay each month at the moment :-) Another site of interest has the Spitfire Enterprise server in North Sydney, Australia and 20 telemarketers based in LA, California; when the LA-based agents log on, the dialler immediately calls their extension back, holds that channel open then starts placing calls into Australia. Because the channels are already open, this results in very fast transfers as the dialler simply has to conference the channels together once it has detected a 'human'. Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems. In fact, I've yet to find a CRM or PBX we can't talk to... So, in summary I'd have to say that I wouldn't like my livelihood to depend on any other system, the Spitfire has proved itself again and again with different clients, sites, missions and technology - I couldn't endorse it enough for mission-critical calling.