Wir helfen Unternehmen seit 18 Jahren,
bessere Software zu finden
SpitFire
Was ist SpitFire?
Was unterscheidet SpitFire von anderen Predictive Dialern? SpitFire Enterprise ist die einzige Kontaktcenter-Software, die Folgendes anbietet: Cloud-, Premise- oder Hybrid-Callcenter-Lösungen. 5 Wahlmodi: Prädiktiv, Festpreis, Schnellverbindung, Vorschau und manuelle Wahloptionen! Integriere dein CRM oder deine Telefonanlage oder verwende die SpitFire-API, um dein Callcenter vollständig anzupassen. OPC Marketing befindet sich in Addison, Texas, wo das Unternehmen unter einem Dach entwickelt, liefert und Support bereitstellt!
Wer verwendet SpitFire?
Die Anwendung ist geeignet für Unternehmen aller Größen!
Du bist nicht sicher, ob SpitFire das Richtige ist?
Mit einer beliebten Alternative vergleichen
SpitFire
Weitere gute Alternativen zu SpitFire
Bewertungen über SpitFire
The best voice messaging system with text to speech we've integrated that's quick & easy to install.
Vorteile:
Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard. We also almost never experience any major issues with connections or quality.
Nachteile:
It does require a strong network for all the features to work seamlessly but once everything is in order, SPX maintains a strong connection & never drops a call. It's turned out to be a very pleasant experience since integration.
Antwort von OPC Marketing
vor 7 Jahren
Thank you very much for taking the time to write a review!
Great dialer, perfect for high volume call centres
Kommentare: Great dialier for businesses of any size, but particularly useful for small-med size dialing operations.
Vorteile:
Economical for business and relatively cheap to set up, but doesn't lack in features. Easy to use alongside SalesForce, which is also a plus. Training was easy with a variety of options and the training documentation was actually very useful. Nice to have a completely integrated solution for all customer information as well as script help for callers.
Nachteile:
Nothing that really sticks out, although the UI could used a bit of updating since it's outdated...but that doesn't affect the functionality.
Antwort von OPC Marketing
vor 7 Jahren
Thank you for taking the time to review our SpitFire Enterprise call center software. Have you seen the NEW SpitFire Web Agent? It's a brand new interface!. Please give us a call or fill out our demo request form. https://www.spitfiredialers.com/demo Thank you!
Spitfire dialer easily integrated with our phone system
Kommentare: We have a dialer that works most of the time and a 2nd dialer (older software) that was sold to us that is no longer being upgraded and that one barely works.
Vorteile:
Fast setup and works. Has reporting features and can set time zones as well as you can now integrate with salesforce.
Nachteile:
They suggest you reboot the system at least 1 time a week. Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.
Very user friendly
Vorteile:
The software allows predictive calling as well as u can manually dial. It presents callback in such a way that you will definitely see it but can push back if you are busy or want to reschedule. Spitfire offers easy monitoring of calls and is easily usable with another software.
Nachteile:
The fact that when you are logging notes for each account the date and time is not automatically recorded but must be entered manually.
With Complete Honesty...
Kommentare:
Having now worked as a Director of Marketing in the call center industry for over 20+ years I can say with complete honesty that I have seen it all!
I have worked with many, many dialers in my tenure and worked with many, many organizations that support them. And while I will refrain from speaking negatively about those in the past that seemed to turn in to a complete nightmare, (despite the due diligence I put forth before purchasing them) or the ones that absolutely, almost overnight mismanaged and almost destroyed my entire previous customer database. I will Instead focus my thoughts and words here to convey the complete truth with respect to the current one we operate with from OPC Marketing.
Our call center has been for several years now been operating from the dialing solutions put together and supported by OPC Marketing and to say that the experience has been pleasurable would be a vast understatement! Aside from the fact that the functioning of the machine itself comes with complete ease and efficiency, for us, the added bonus has been the people at OPC themselves. From Warren. Abby and Brent, to Steve Brownrigg in the sales office and even the ownership themselves, we as a company could not possibly be happier and it is my utmost pleasure to say to anyone who may be in the market for a dialing solution, OPC in my view is literally the only way to go.
The support we have had through them and still have today, from the customizations we have requested, to the IT support when needed (which is incredibly rare I might add) to the silly questions we may even ask of them from time to time All I can say is that we could not possibly be happier! They are proactive, innovative, and very much involved from the top to the bottom.
Should anyone ever be assessing different dialer engines, platforms and or companies to move forward with, simply put.. Stop! Because you have already found what I believe and know is by far the best available on the market today, period!
Most sincerely,
Jason White
Landmark Home Solutions
