Wer verwendet Genesis Call Accounting?
Large Enterprises - including multi-location corporations, public safety, manufacturing & healthcare Small / Medium Sized Businesses - Professional offices, Hospitality & Lodging
Was ist Genesis Call Accounting?
Call accounting software for all size organizations, single site or multiple sites, general business, professional or hotel/motel.
Genesis Call Accounting – Details
Genesis Call Accounting – Preisübersicht
Genesis Call Accounting ist verfügbar ab 29,00 $/Monat. Genesis Call Accounting bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für Genesis Call Accounting findest du unten.
Genesis Call Accounting Funktionen
Genesis Call Accounting – Nutzerbewertungen
Zeigt 1 von 1 Nutzerbewertungen
Bewertet am 7.12.2018
It Has Potential
Kommentare: Genesys gives companies an opportunity to have a flexible softphone and to cut the need for hard phones, which can ultimately cut down that particular expenditure.
Vorteile: We switched from hard phones to Genesys desktop smartphone and I will say the transition wasn't easy. Understanding the nuances of a desktop phone software was a little challenging and even still it takes patience and a little training. I will say from a daily user perspective that transfering and conferencing calls are much easier on this platform than any other that I have come across. For leadership, it also gives them an opportunity to speak with a rep via the whisper feature if they are new or need help. This whisper will be heard by the representative but not by the customer. This makes for great coaching and issue de-escalations
Nachteile: The only issue I come across is dialing out to customers can be tricky. Sometimes you have to put a 1, 9 then 1, or nothing at all in front of a number to dial out which can be time consuming for customer service reps.