Wer nutzt diese Software?

Owners and managers of rental property. The Tenant File is for residential or commercial property, including single family homes, apartments, light commercial and more.

Durchschnittliche Bewertung

41 Bewertungen
  • Gesamt 4.4/5
  • Benutzerfreundlichkeit 4.2/5
  • Kundenservice 4.1/5
  • Funktionen 4.1/5
  • Preis-Leistungs-Verhältnis 4.6/5

Produktinformationen

  • Startpreis 269,95 $/einmalig
  • Preisinformationen New product purchase includes 2 months of free phone support/unlimited web
  • Kostenlose Version Ja
  • Gratis Testen Ja
  • Einsatz Installiert - Windows
  • Training Live Online
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten

Angaben zum Hersteller

  • W G Software
  • http://www.tenantfile.com
  • Gegründet 1994

Über TENANT File

Desktop property management software for owners or managers of rental property. The software is desktop based for security and speed, but is able to email statements to both tenants and owners. The Tenant File costs a fraction of the competition, is easy to use, and has the features of much more expensive software. This includes separate ledgers for Owners, Properties, Units, and Tenants, a reminder system, check reconciliation, and numerous reports. The support is the best in the industry!

TENANT File Funktionen

  • Kreditüberprüfung
  • Leerstandsmanagement
  • Mieter Tracking
  • Mieter-Portal
  • Online-Zahlungen
  • Steuermanagement
  • Website-Management
  • Abrechnung & Rechnungsstellung
  • Eigentümerportal
  • Gewerbliche Immobilien
  • Instandhaltungsmanagement
  • Kontaktmanagement
  • Kreditüberprüfung
  • Miet-Nachverfolgung
  • Mieter Tracking
  • Mieter-Portal
  • Mietvertragsverfolgung
  • Offene Stellen verfolgen
  • Portfoliomanagement
  • Spesenmanagement
  • Steuermanagement
  • Säumnisgebühren-Berechnung
  • Vermieter-Datenbank
  • Versicherungsmanagement
  • Website-Management
  • Wohneigentumsmanagement
  • Zahlungsabwicklung

Die hilfreichsten Reviews für TENANT File

Tenant File just works!

Bewertet am 18.12.2018
Dawne A.
Qualifying Broker, Property Manager
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It's fast, accurate, simple and it works! I recommend it to many people and have for years.

Vorteile: It's complex in the simplest form. Works for all the properties I manage. At a glance I can see what's going on with a tenant, unit or owner ledger. Reports are great, emails are awesome and it works. Customer service is as expected, great! With so many online scams and problems, I like that this is computer based and my owner's and tenant's information is protected. I have used this software for many many years and will continue to do so.

Nachteile: Basically I love the software. There are things I think of that I would like to tweek. I have been on a team that helps develop some upgrades in the past and I would like to continue to work with Tenant File to upgrade the software in the future. I would like to see a better price for direct deposit since I am a small Property Management Company. It would be nice to offer this to my owners and vendors. If there are things I don't care for I would guess it's because I haven't asked customer service how to do them, and that's on me, not them.

Antwort des Softwareanbieters

von W G Software an 19.12.2018

Thank you so much for the excellent review! We appreciate your use of the Tenant File and will continue trying to make it better!

We understand that the costs of ACH processing have increased industry-wide, something we do not have control over. Our ACH transaction fee is lower than most, and is the same cost whether they manage 1,000 rental units or 10. Most companies penalize the smaller users by charging 2 or 3 times what we charge!

The ACH processing is now available to pay your owners and vendors as well.

Thanks again for the favorable review of the Tenant File Property Management Software! Our website is: http://tenantfile.com.

Sunshine Property Management

Bewertet am 18.12.2018
Cliff P.
Owner/Broker
Immobilien, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
2/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
2/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have been using Tenant now for the last fifteen years and it has been working for us. As the owner I have tolerated Tenant file over the years because it has been working for us and I have been to busy to look at other applications. Recently I have been looking at a couple of online applications which allows for more automation and I may be changing over next year depending upon my time constraints

Vorteile: I like the work order feature and the ability to stay up with the work orders.

Nachteile: I dislike two things the most. One is the reports, they are not informative and it is difficult to to get meaning full information. I find it difficult to get a report on just one property and to get the history along with it. The general ledger reports are difficult to understand. It is to easy to get out of balance.

Antwort des Softwareanbieters

von W G Software an 19.12.2018

Thank you for the review. The Tenant File has over 150 reports, and all financial reports support any date range, so they do indeed include all history depending on the date range that you choose.

There are a large number of property reports that can be run for just one property. These include the Property Cash Flow (detail and summary), Property Income / Expense Listing, Property Month-To-Date/Year-To-Date, Property Statement, and Property Transaction report. There are others as well. The formats are common and very readable.

The Tenant File has over 5,000 landlords and property managers that use our software to run their business each day. We are very proud that it is easy to use, yet still includes powerful features and reporting not found in other programs costing many times the price.

Our technical support is the best in the industry. We provide free phone support for 2 months to get started and free personalized web support after that. No other product compares to that!

Manages over 170 proprties well!

Bewertet am 7.1.2020
Mary G.
Broker
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: When I needed new software in 2000 I search and tired over 20 programs- Tenant file fit all my needs at a very affordable price. They update when necessary and are very helpful if I get stuck. I am happy knowing I may never have to look for a new program again.

Vorteile: It is very user friendly- simple titles, easy to navigate- still has plenty of space if I want to grow my busniess

Nachteile: Too many features that are not necessary therefore unused. TOO many options for all items so many just clutter.

Antwort des Softwareanbieters

von W G Software an 8.1.2020

Thank you so much for a wonderful review. We value you as a long time customer, and wish you much success in the years to come!

Versatile with errors

Bewertet am 27.12.2018
Linda J.
Property Manager
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I inherited Tenant Files from a former property manager and I like it a lot. I do find some tasks hard to figure out, like removing an owner, or making them inactive. Ending the year in Tenant Files is also somewhat confusing.

Vorteile: The software has the ability to maintain all kinds of records and create all kinds of reports.

Nachteile: I only have one issue with Tenant Files, but it is a big one. It will randomly change owners' balance amounts. It doesn't happen often, but when it does, I spend hours trying to figure out why. There is usually no answer. I also do not like that all financials can be changed anytime, for whatever reason, and there is no accountability as to who makes the changes. This is not a major problem as I am the only one who uses Tenant Files, but if something does change, a feature that shows who made the change would be helpful.

Antwort des Softwareanbieters

von W G Software an 28.12.2018

Thank you for the nice comments! The program does not change values by itself, and we will always try to help the customer determine the real problem. In nearly all cases it is an incorrectly entered date, or a rental unit that was deleted with an existing balance.

Users can always contact our free web support at https://www.tenantfile.com/support.html.

Thank you!

Simplifies my Life

Bewertet am 19.12.2018
Roy C.
owner
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This software is not expensive and that was the first thing that attracted Tenant File to me. When I am up to date with all the necessary entries, go to reports and print them out, and take to the CPA, Tell him (or her) to call you when you are done. It truly has simplified my life. I can determine where we are spending too much money and where we may need to spend more. We can now track tenants like never before, and keep info about them for reference after they have moved. This has been our most beneficial investment ever.

Vorteile: This covers most every aspect of my need for Rental management software. It gives me up to the minute info on where I am at.

Nachteile: I would like to have expenses on one file by themselves without income listed also. This may be available, but, I'm an old guy (probably Ancient) and haven't figured that out yet.
A list of tenants that are delinquent and what amount would be nice. Don't need to clutter it up with other info. Just name , amount owed, and maybe address.

Antwort des Softwareanbieters

von W G Software an 20.12.2018

Thank you so much for the positive review! We really appreciate it!

There are a number of reports to list delinquent tenants in the current Tenant File version 8. There's a report called 'Tenant Delinquency' or your can simply run a 'Tenant Listing' which shows tenant balances plus their contact information. There are a number of other reports such as the Tenant Rent Payment Summary and Tenant Outstanding Balances, plus you can simply create your own report in the User Defined Reports section. If you need more suggestions just contact support at https://www.tenantfile.com/support.html.

Thank you for being a Tenant File customer and for taking the time to review it!

Lies weitere Bewertungen