Wer nutzt diese Software?

For small businesses.

Durchschnittliche Bewertung

35 Bewertungen
  • Gesamt 3.7/5
  • Benutzerfreundlichkeit 3.5/5
  • Kundenservice 3.6/5
  • Funktionen 3.7/5
  • Preis-Leistungs-Verhältnis 3.4/5

Produktinformationen

  • Startpreis 5.200,00 $/einmalig
  • Kostenlose Version Nein
  • Gratis Testen Nein
  • Einsatz Installiert - Windows
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Thomson Reuters Elite
  • http://www.elite.com

Über ProLaw

Fully integrated solutions to automate the practice and manage the business of law.

ProLaw Funktionen

  • Abrechnung & Rechnungsstellung
  • Aufgabenmanagement
  • Dokumentenmanagement
  • E-Mail-Verwaltung
  • Fall-Aufzeichnungen
  • Kalenderverwaltung
  • Konfliktmanagement
  • Kostenverfolgung
  • Kundenmanagement
  • Lohnzettel verwalten
  • Treuhand-Buchhaltung
  • Vertragsmanagement
  • Zeitverfolgung
  • Abrechnung & Rechnungsstellung
  • Aufgabenmanagement
  • Dokumentenmanagement
  • Fall-Management
  • Gerichtsakten Suche
  • Kalender-/Erinnerungssystem
  • Kalenderverwaltung
  • Patent / Marken Management
  • Portfoliomanagement
  • Zeit & Kosten Verfolgung
  • Abrechnung & Rechnungsstellung
  • Aufgabenmanagement
  • CRM
  • Dokumentenmanagement
  • E-Mail-Management
  • Kalenderverwaltung
  • Konfliktmanagement
  • Kundenportal
  • Rechtsfall-Management
  • Treuhand-Buchhaltung
  • Vertragsmanagement
  • Zeitverfolgung

Die hilfreichsten Reviews für ProLaw

Easy to use and practical.

Bewertet am 14.6.2018
Alice N.
Paralegal
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It's search capabilities, the multiple things that can be managed in one software. The auto spell complete feature.

Nachteile: We might have an older version - but I think the look appearance overall should be more modern. Maybe easier accessibility from feature to feature instead of having to go to the main page each time - maybe you can always have a quick menu option no matter what you are currently working on. For example if I'm entering time summaries why do I have to minimize each window to get to the main dialog box with the main menu as opposed to having the option to go to contacts right on the toolbar that I have while working on time summaries. Even having a tab feature such as web browsers do - to make multi tasking easier.

Opinions on Prolaw

Bewertet am 19.11.2019
Cy N.
IT Director
Anwaltskanzlei, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall its been pretty solid. We can get the job done and we manage to get through the issues when they come up.

Vorteile: Overall Prolaw is a nice piece of software. There are very few packages out there that
integrate front office and back office. Particularly for accounting. Its a one-stop shop for us.

Nachteile: There are two overwhelming issues that have been a thorn in our side throughout the years we have owned the software. The first issue being the lack of quality customer service and second, a clunky soviet era interface that never seems to have evolved. I say this with the understanding that there have been substantial improvements on the backend over the years. I can appreciate this as a systems guy, however, a lawyer could care less. The user interface needs to meet the needs of a modern practice like ours. Regarding the customer service issue, we have noticed real improvements over the last 6-9 months. The quality of care and the talent has changed remarkably. We are very grateful for that. We ask that [Sensitive content hidden] continue to make sure there are always enough technicians and resources for their technicians to make sure the client always gets a speedy resolution when possible and always feels like they are good hands and not forgotten about throughout the lifecycle of a more challenging trouble call.
On the second issue with the interface, we can only hope that [Sensitive content hidden] is fired up about making significant modernizing improvements to the front-end interface and building out the web and mobile apps to offer as much functionality as possible. I would recommend that [Sensitive content hidden] spends some time reaching our to their customers on a more regular basis, particularly their long term customers to get feedback on how the product is working. The users should drive the direction of the product

Great vision for a converged legal platform, but clearly under-resourced

Bewertet am 22.11.2019
Darrington B.
IT Manager
Anwaltskanzlei, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We need a unified platform for all data entry and consumption that understands the legal business. ProLaw does that well. It allows us to maintain a high standard of data integrity, provide a large degree of automation, and develop solutions on top of a central "hub" that everyone understands. The vision is great, the implementation is not so great. The people are great, the company is not so great.
If you have good IT support, It's great. If not, well...

Vorteile: Centralized data management is very powerful. No other solution provides CMS, DMS, Document Assembly, Calendaring, Routing, Cost Management, Accounting, Billing/Collections, and Groupware Integration all in one platform. ProLaw allows us to have all front office and back office work in one system. Reducing the need for duplication of effort, and reducing the possible errors caused by that effort. ProLaw is that it gives us the choice to remain on-premises (or in private cloud) meaning we maintain 100% control over our clients data. Are not held hostage by all the problems inherent with software-as-a-service solutions. Importantly, ProLaw leverages a modern and accessible technology stack. That is very important for customization and integration. I can do what I need, When I need it, and I am not stuck relying on a proprietary support structure to get results. Importantly, ProLaw leverages a modern and accessible technology stack. That is very important for customization and integration. I can do what I need, When I need it, and I am not stuck relying on a proprietary support structure to get results. The Staff at ProLaw is friendly and helpful. They share an enthusiasm for the vision and work hard to deliver the best product possible. They always go out of their way to help achieve customer goals.

Nachteile: ProLaw is clearly under-resourced, Implementation is buggy and upgrades are a nightmare. While individual Customer service is fantastic, there is a lack of modern support such as self service installers, 64-bit applications, and proper quality assurance. ProLaw can be slow, clunky, and just feels out of date. Controls have no real business validation, As one attorney said, "It looks like something we worked on in collage", referring to the events tree and the clunky custom tabs. There is a real problem with policy over practice at ProLaw. Any deviation from Standard Operating Procedure is a nightmare. this causes almost every interaction to begin on the wrong foot, and long complicated interactions to be a nightmare for all parties involved. There is clearly problem with leadership which causes a strict adherence to an ineffective set of policies. Off-shore outsourcing of Professional Services.

All in one gets the job done

Bewertet am 22.11.2019
Verifizierter Rezensent
Paralegal Manager
Anwaltskanzlei, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We remain with ProLaw because it is highly customizable and offers the best value for a firm our size. We continue to exploit every feature it offers, sometimes even beyond that for which it was designed.

Vorteile: The best feature of ProLaw is only having to learn one program. We use it for our document management, case management and deadline management. That translates into a time savings and shorter learning curve for new hires since we are only training on one piece of software.

Nachteile: It is buggy, you have to live with the bugs for years until you can determine that the newest release of the product has been thoroughly vetted before adopting it to solve old issues. When updates come out there are invariably new bugs introduced.

No software is perfect, but there are a few things with ProLaw that should be addressed more quickly

Bewertet am 19.11.2019
Johnston C.
Accounting Manager
Rechtsberatung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: 1) Easy to use and understand the flow of data (but see con #1)
2) General customer support has good turn around times (but see con #4)
3) Ability to write your own MSSRS reports (if you know SQL programming language! NOT easy to learn)

Nachteile: I should pre-phrase this by saying that we are on an older version of ProLaw.
1) Regularly has hiccups where we have to shut it down and reopen it to make it work properly - for simple things like invoice postings. (May be fixed on newer version)
2) Has problems that can't be fixed so we have to come up with some workaround such as comparison reports and then from those results making manual journal entries. (May be fixed on newer version)
3) Background tables get out of sync more often than we'd like requiring contact with Customer Support to fix (I'm told is fixed on a newer version)
4) Simple changes to reports are now "billable services" so it can get expensive. (Unlikely to be different on the newer versions)
4) Font size is too small for some users and is unchangeable (No changes on newer version)
5) Customer Support sometimes doesn't know how to fix problem, so it's a try this, try that scenario which is time consuming and annoying. Sometimes it fixes the problem, sometimes it doesn't.

Lies weitere Bewertungen