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Was ist Frazer?

Mit über 21.000 Händlern bietet Frazer umfassende BHPH- und Fremdfinanzierung, unbegrenzten Formulardruck, Integrationen für die elektronische Zahlungsverarbeitung, kostenlosen unbegrenzten technischen Support per Telefon, Chat und E-Mail, Integrationen für Finanzgesellschaften, die Möglichkeit zur Einhaltung geltender Vorschriften, eine vollständige Buchhaltungs-Suite zur Verwaltung des Unternehmens, OFAC-Prüfungen, einen Bundes-Einkaufsführer, Datenschutzhinweise, unbegrenzten Zugriff auf mehrere Workstations, Lieferantenmanagement und anpassbare Berichterstattung.

Wer verwendet Frazer?

Unabhängige Gebrauchtwagenhändler, die ein hochwertiges, nutzerfreundliches DMS zu einem erschwinglichen Preis wünschen.

Frazer Software - 1
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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Frazer

Durchschnittliche Bewertung

Gesamt
4,7
Benutzerfreundlichkeit
4,7
Kundenservice
4,7
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,8

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
84%
4
9%
3
3%
2
1%
1
2%
Sammi
Sammi
Co-Owner in USA
Verifizierter Nutzer auf LinkedIn
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

BEST COMPANY EVER

5,0 vor 6 Jahren

Kommentare: The best experience I've had from being sold the product to dealing with their 24/7 tech support. you won't find a more dedicated company. if you're thinking about this product do yourself a favor. Just do it already. I promise you won't regret the purchase.

Vorteile:

ease of use is a plus. I can train old school sales guys that are stuck on pen and paper to use the easy contracts here in less than a day. shortened the time for sales to an easy 30-45 min process (includes F&I). the friendly staff is a huge help for those of us that don't have computers 100% down yet.

Nachteile:

no cons. They are open to suggestions to improve their product and usually add them to the next update.

MICHAEL
Owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Why I have used Frazer DMS software for over 20 years

5,0 vor 4 Jahren

Kommentare: I have never in over 20 years encountered an issue with Frazer DMS software that couldn't be reconciled with a simple call to the help desk.

Vorteile:

Their support team is ready and able to help us with any question, whether it is about a specific report or function, like handling a repo within the system, or an accounting question. Their support team is ready and able to help. The program is straight forward and ergonomically design with common sense and ease of use at the forefront.

Nachteile:

That [SENSITIVE CONTENT HIDDEN] moved from Atlanta to New York state

Antwort von Frazer Computing

vor 4 Jahren

Hi Michael, We appreciate your feedback and thank you for the great review! Here's to another 20+ years of working together to help provide the quality software and customer service that independent dealers should come to expect!

steven
owner in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

dont sign up for frazer pay they have no one that they can get ahold of and they will create the dis

2,0 vor 3 Jahren

Kommentare: bad all bad how can you call my customers family members at that and tell them you are refunding them there money and dont send it back to them but keep it. Give it back to them so we can process thru another proccessor. its not your money to hold you are a processor and nothing more then that you didnt do the deal and you dont have the product we will find another proccessor and go to dealercenter as well

Nachteile:

that you dont call or answer the phone for a credit card dispute that you dont even have a contact with them but they can hold businessess money up for no reason the fact that i got customers on the phone and you hung up when they said frazer contacted them why are you calling my customers

Michael
OWNER in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

FRAZER IS MY RIGHT HAND

5,0 vor 5 Jahren

Kommentare: FRAZERS SIDEKICK DOESNT PROPERLY UPLOAD THE PICTURES TO MY WEBSITE

Vorteile:

THE INTEGRATION BETWEEN FRAZER AND ALTS OR ETAPS IS SO HELPFUL, AND OFFERING OUTSIDE FINANCING THROUGH THE PLATFORM HELPS CREATE AN INCREASE IN SALES BECAUSE OUR CUSTOMERS CAN LEAVE FINDING THE FINANCING TO US.

Nachteile:

I WOULD ONLY ASK HOW TO GET SIDEKICK TO WORK

Antwort von Frazer Computing

vor 5 Jahren

Hello Michael, Thank you for taking the time to give us such great feedback. We would love to return the favor by helping make sure your Sidekick app is working properly. Please feel free to call one of our helpful support techs at 888-963-5369 and we will be certain to get Sidekick and your uploads sorted in short order.

Amy
Owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Every Dealer needs Frazer!

5,0 vor 5 Jahren

Kommentare: appreciate the fast support and very user friendly and affordable!

Vorteile:

the ease of understanding each screen and the reporting

Nachteile:

since it's based on one computer in our office, the other users have a slight lag-time when communicating with the main computer

Deanna
manager in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Frazer Auto Dealer is the best bang for your buck if you run a car dealership!

5,0 vor 5 Jahren

Kommentare: My problem that Frazer fixed was having one organized software that we could have our sales, sales tax reports and even some basic repair/recon bills. Frazer did the job!

Vorteile:

The pros are the value, amazing price! While the competitors charge two times the amount! Amazing product!

Nachteile:

Only "con" Please note, Frazer Auto dealer software does not have any options to run a service center.

Forrest
President in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

What a great value for a car dealership

5,0 vor 8 Monaten

Kommentare: We have been using Frazer for almost 10 years now and will continue for many years to come.

Vorteile:

Frazer has been there at every corner to make sure things go smoothly. Very easy to use and quickly prints the forms.

Nachteile:

They didn't buy me a cup of coffee, other than that nothing wrong.

Brenda
Owner in USA
Verifizierter Nutzer auf LinkedIn
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best customer service out there!

5,0 vor 6 Jahren

Kommentare: I downloaded the demo a few months before we were able to get our dealer license, so I could learn the software. I've had it from the very beginning. I have done all my accounting for the dealership on this software and I actually prefer it to other accounting software like QuickBooks as all the accounts are already set up properly and I can just run my dealership instead of trying to play accountant. I've added the payment processing integration (as I also do a few BHPH deals); I can pull credit reports from within the app, and all of my forms are updated for me. I don't have to keep track of what forms need to be replaced.

Vorteile:

The software is affordable for my tiny car lot. Any additional services are integrated through the software seamlessly and Ala Carte, so the software grows with my business. This has been the most cost effective item for my business being that we are just over a year old. What is really priceless and you can't get this with any other DMS out there, is the customer service. Today I had a small issue so I emailed customer service with my problem and they called right away and were able to connect to my computer to resolve the problem. I had to step away from the call and I literally was able to sit back and concentrate on other things while the customer service rep fixed a missing file in the software. When I came back to my desk, there was a note on the screen that everything was resolved and he was disconnected from my computer. I have used their customer service support several times and I can't possibly say enough good things about these people.

Nachteile:

This is a pro but also a con. It's not internet based, so it is saved to a network. Which means it can be somewhat difficult to gain information when not right in front of the computer. It does have a phone app that can be downloaded, but this is still very basic information. However the app is great for inputting new inventory.

Jerry
Jerry
Internet Sales Manager in USA
Verifizierter Nutzer auf LinkedIn
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Cloud based is a game changer

5,0 vor 5 Jahren

Vorteile:

The software is simple and easy to use. The price is a great value and those are some reasons why I stuck with Frazer over the years. I was recently looking into another inventory program mainly because I want it cloud based and to be able to check my inventory from my phone or iPad. Once they came out with the cloud based Frazer and app, I knew I was staying with them.

Nachteile:

For some reason the app doesn't update as often as I would like it to from when I make changes on Frazer itself.

Jason
Jason
Sales Manager in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy to use

5,0 vor 7 Jahren

Vorteile:

Very easy to use CRM software. Easy for both sales and service. Not super pricey compared to others

Nachteile:

Just some little bugs such as crashing which doesnt happen often and couple be on our end here at the dealership.

homayoon
Manager in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Frazer review

4,0 vor 2 Jahren

Kommentare: Extreamly happy with this product and value.

Vorteile:

Easy to set up and running. Learning is easy and very accurate.

Nachteile:

Selecting input to get the report is lacking more selections.

Katie
Finance Manager in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Inexpensive and good customer service

5,0 vor 2 Jahren

Vorteile:

The software is pretty straightforward and easy to understand, especially in the context of putting customer information in and printing out documents for a deal. Their tech support team is great and is always quick to fix any problems we are having, we would keep Frazer for the excellent customer service alone.

Nachteile:

The reporting system could be better. It would be nice if getting an excel spreadsheet of customer emails was easier than the current system.

KEVIN
OWNER in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Frazer Keen Review

5,0 vor 4 Jahren

Kommentare: Great software, easy to use, good price point for small car lots and buy here pay here car lots.

Vorteile:

I would say best part if the uploading of photos to the advertising companies with ease. This is probably the best part about the software. The forms that come with it are also user friendly.

Nachteile:

The software itself is a little antiquated as far as the interface. It does get the job done but it will look like software from the 90s.

Antwort von Frazer Computing

vor 4 Jahren

Hi Kevin, Thank you kindly for the great review. We appreciate that you are making good use of our various vehicle uploads to help make managing your inventory easier. There are more vendors and partners being added all the time and we welcome you to give us a call at 888-963-5369 if you want to hear more about some of our other integrations for things such as inventory valuation guides, credit checks, text messaging, customer financing, and even free subscriptions to satellite radio for you and your customers!

Paul
Owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Hard to believe!

5,0 vor 8 Jahren

Kommentare: After being in the car business for 25 years and working with a number of DMS companies I can honestly say that Frazer is unbelievable. I want to start by saying that the customer service they offer is not just industry leading but world class! They are always available, friendly, knowledgeable and get the job done right now. Frazer keeps common forms on hand which allows dealers to immediately add them and use them for no extra charge or wait. Frazer does an amazing job with integrating with all the major players in the automotive software business. Frazer is a complete DMS package and includes accounting software making it all you need to run your car store. Really I could go on and on about my satisfaction with the product and company. Oh and did I mention it's also thousands less than most of the major competitors, that doesn't even make sense!
Thanks Frazer and the people of Frazer
Paul Duke-Duke Motor Co.

Vorteile:

I am most impressed with the level of customer support and the good people you have in your support center.

Nachteile:

I don't like that you need to save a working deal as a prospect or cancel a sale if there was something that needed to be changed. I like to save deals along the way and then have a function to finalize the deal once all the particulars have been settled. I want there to be an easier access to know what the profit is on a deal without having to pull a recap sheet. I like to have the profit or at least the front end gross available to me when working the deal. That is super frustrating when you are trying to quickly make a deal work.

Kenneth
dealer in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Top Shelf, tried many other software products !!!

5,0 vor 4 Jahren

Kommentare: Frazer makes putting a deal together simple. It also make tracking inventory and costs simple. The reports and daily paperwork are by far better than anything we’ve used.

Vorteile:

We’ve used this software soon after they were approved in Texas. We bought it, trained ourselves and have been using it since. It was and still is that simple to use. We have had questions, but the support is there when needed

Nachteile:

Frazer serves the majority of our needs, we have had some small problems exporting pictures to other sites, but they have always been resolved.

Antwort von Frazer Computing

vor 4 Jahren

Hi Kenneth, We appreciate your great review and are glad to hear you find our software simple to use! It's also nice to find we've been able to resolve any issues you may have had in the past since we take great pride in our customer service and welcome you to let us know if there are any further needs we might be able to help you fulfill in the future.

tiago
owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

[SENSITIVE CONTENT] iS THE BOMB DOT COM

5,0 vor 3 Jahren

Kommentare: Mostly
[SENSITIVE CONTENT].... [SENSITIVE CONTENT] is Frazer, Frazers best asset right there... needs a raise, and a promotion. DEAD SERIOUS. HE HELPS PEOPLE.

Vorteile:

not so much the software(i mean, frazers great and all) BUT, [SENSITIVE CONTENT]... he's the man.

Nachteile:

None, I HAVE NOTHING BAD TO SAY, ONLY GOOD THINGS ABOUT [SENSITIVE CONTENT]..

Carlos
Sales in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Truly Great for a moderate Dealer!

5,0 vor 7 Jahren

Kommentare: Made selling cars EASY!

Vorteile:

I really love that everything is straight up. You can basically train anyone very easily. When I first started the program, I was thrown in by management. I called support with small things I couldn't understand and they would log in to my desktop and guide me step by step. They really took time and put effort into teaching their customers how to use the software. The sales screen is easy, inventory is easy, bill entering is easy. I mean it is an easy software. I love this and recommend it for sure. They even ask their customers for more ideas! We all get to vote on the idea and if it reaches enough votes, they will implement it in the system!

Nachteile:

I think what I dislike about the software is that it is not customizable. You can't change the backgrounds and such. There is no room to change the colors to match your business or anything like that. It is not huge set back however, it is still great.

J R
owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

10+ years & still COMPLETELY SATISFIED

5,0 vor 6 Jahren

Kommentare: One word: FANTASTIC!

Vorteile:

I had & ran new car stores for 20 years before becoming an independent dealer. Used to pay $1,000 a month for what Frazer does. Of course, I do not need service department, or warranty or factory communications. But, this software does everything I need to sell cars. I never have been disappointed with their service or commitment. There are many more complicated and more expensive providers that are not as easy or complete.

Nachteile:

I wish I had set up the accounting side since day one. I can't figure out to go back or set a new start date for accounting. But, this will not stop me from being a customer.

Robert
owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Customer service is the best. I wish I was a attentive with my customers as they are with me!

5,0 vor 4 Jahren

Kommentare: Invertory is great. I run all my credit card transactions through Frazer. its seemless.

Vorteile:

Customer service... Product is top notch, does everything I need.... and im sure more!

Nachteile:

It does everything I need it to do. Partnerships are solid with other vendors.

Antwort von Frazer Computing

vor 4 Jahren

Hi Robert, We appreciate your kind review and are glad to hear that you are making fantastic use of our products and services! Great care is given to help ensure we can provide the best possible experience for all of our dealers and we welcome you to give us a call at 888-963-5369 if you ever want us to help you explore more ways you can get the most out of Frazer!

norbert
Owner in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Amazing program at an affordable price.

5,0 vor 5 Jahren

Kommentare: Frazer is making it so that my inventory/marketing/sales is all in one place. It even keeps a cloud record of my policebook so that I dont have to worry about it.

Vorteile:

This software makes managing a dealership very easy. It integrates with your finance lenders and marketing sources very easily. Customer service support is always helpful. They can log into your computer and help you with literally anything you need. If there are forms that are not uploaded they can upload them to the software for you.

Nachteile:

There are no cons everything works as it should.

Antwort von Frazer Computing

vor 5 Jahren

Hello Norbert, We hope this message finds you well and wanted to say thank you for the gracious remarks. Your feedback is always appreciated and we look forward to continuing to help support you and your business!

Straub
Owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

second to none customer service

5,0 vor 6 Jahren

Kommentare: Benifit of having my DMS and my accounting system in one. I have no need for quickbooks

Vorteile:

Easy to use. Great customer service from online chat to calling customer service they will mirror your computer and get done what you need done. Explain everything along the way. We use as our DMS and our accounting system.

Nachteile:

They have come a long way with integrations . Now integrate with our online messanger service . Only con would be they dont yet integrate with all the lending services.

juan
owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

GREAT CUSTOMER SERVICE

5,0 vor 4 Jahren

Kommentare: EXCELLENT

Vorteile:

ITS A SIMPLE SOFTWARE TO USE!! PRICE IS GREAT !!

Nachteile:

WISH CUSTOMER SERVICE WAS 24HR 365 DAYS OF THE YEAR !!

Antwort von Frazer Computing

vor 4 Jahren

Hi Juan, Thanks for taking a moment to leave your thoughts and we're glad you find Frazer of value and easy to use! While we may not be on the phones in person 24/7/365, our live support hours have been recently expanded to 10 AM-8 PM(EST) Monday-Friday and 10 AM-5 PM on Saturdays. You're always welcome to contact us off-hours as well and we will be certain to get right back to you as soon as possible.

Tara
Admin/Sales/Finance in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Affordable & Easy To Use

5,0 vor 5 Jahren

Kommentare: Frazer has been very helpful in keeping track of all payments, costs, inventory, profits, etc.

Vorteile:

Frazer is an affordable dealership software. Easy to track vehicle costs and payment for in-house financing. You can use on multiple computers. Uploads pictures straight to advertising websites. Creates all forms for sales. Customer service is great.

Nachteile:

You have to pay a lot extra for certain features like ach payments, text messaging, and some other features.

Bruce
GM in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A must have for accounting

5,0 vor 3 Jahren

Kommentare: Good experience...good customer service

Vorteile:

Keeps track of our BHPH customers. Also make accounting tasks easier

Nachteile:

Difficult to delete vehicles taken in on trade

Kevin
Owner in USA
Automotive, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Would not RECOMEND frazer.

5,0 vor 9 Jahren

Kommentare: Well let's see. Lost half of my contacts, got customers making payments and principal not coming off of there payment as shown, got other customers that show I owe them money versus them owing me. I WOULD NOT RECOMEND THIS PROGRAM TO MY WORST ENEMY!

Vorteile:

Was great to start with. Then went to crap, took several man hours to re-install my customer network because frazer wouldn't do it and still not right! Losing business and have ALOT of pissed off customers!

Nachteile:

Customer service sucks! I mean if I'm paying X amount a month to have this so called GREAT service I expect it to work correctly and if not workin correctly then they should have to fix it!