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Campground Master
Was ist Campground Master?
Campground Master kann die Reservierungsverwaltung für jeden Campingplatz oder jedes Wohnmobilresort oder jede Art von Gastgewerbe oder Vermietung vereinfachen. Die Lösung hilft dir, den Übergang zu einem computergestützten System so schnell und einfach wie möglich zu gestalten. Mit dem Schwerpunkt auf Nutzerfreundlichkeit und Flexibilität hilft Campground Master dir, dein Unternehmen so zu verwalten, wie du es möchtest. Die Software wird dir zum Download als kostenlose Testversion zur Verfügung gestellt. So kannst du selbst sehen, wie einfach sie anzupassen und zu verwenden ist.
Wer verwendet Campground Master?
Campingplätze und Wohnmobilparks oder ähnliche Unternehmen für die Vermietung von Standplätzen.
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Campground Master
Bewertungen über Campground Master
Easy to use
Vorteile:
I love how easy this software is to use. It can be set up easily and works for small or large areas with single type of sites or multiple.
Nachteile:
Not really a con but it can be a bit confusing as there are multiple ways to accomplish the same tasks.
Excellent program - needs online reservation functionality
Kommentare: Campground Master is an exceptional program & we would still be using it if it had robust online reservation functionality
Vorteile:
The Campground Master Program is very robust & easy to use. Training new staff was a breeze & the reporting functionality is top notch. The program is great for tracking who worked on a reservation & made changes to it.
Nachteile:
The lack on online reservation functionality was the only downfall for this excellent program.
Feel as a step child trying to use this program, this e-mail was even adressed to previous owner.
Kommentare:
The manual is not enough for someone like me, with no previous training. It is too large and can be confusing. The basics that I did teach myself and others are great. It's trying to make changes to fit our needs and growing rv park. As a new park owner, it would help to have the same training or year help, as when first purchased. Even if there was a fee! I would like to use all programs that are available. But instead, I may be looking at other software for 2016.
It will be interesting to see if I get a reply or my issues addressed.
Thank you, New name Ancient Cedars @ Mesa Verde RV Resort
Antwort von Cottonwood Software
vor 10 Jahren
Carol, We never received any official information about new park owners, so our records were not updated. Now that I have your full name, I have fixed that. Regarding training, there never is any (it's usually not necessary) -- it's sold as a do-it-yourself system, as our web site explains in the Support section. New users are expected to read the manual to learn the system, just as the original owners did when they set it up, but there is support available if you have questions. We do show that you've contacted support many times in the past year or so, and even though you didn't pay the required $300 fee for transferring support to new owners, we've been helping you with any problems you had, so I'm not sure why you feel that customer service only merits 2 stars. Let me know if there are still issues that haven't been solved.
Campground Master Review
Vorteile:
Very user friendly and easy for begginers.Good for online reservations, credit card processing.
Nachteile:
Its bit outdated and sometimes can be a little slow.
Excellent, user-friendly program
Kommentare:
Campground Master is an easy to learn, user-friendly program. It is generally easy to fix any errors made while using the program.
It does have one or two "glitches" in the program that need to be addressed - one in the overall bookkeeping area. Generally, when checking someone out, the only transactions we need are to charge the customer for electric used and to issue a refund for the gate card that they return to us. We have found that we need to charge and put through the payment for electric first, then do the gate card return. We cannot simply put the electric charge on the account, then the gate card refund and charge the customer for the difference. If we do it this way, it messes up our end of the month bookkeeping because the program will not let us allocate these (separate the two charges) for the correct amounts. We get around it by doing the complete electric first (put the charge on the bill and also do the payment), and then doing the gate card return. It's annoying to have to do it this way, not to mention trying to get our various day managers to remember to do it that way. Another issue is that when managing a guest staying with a camper, if you mark them "checked in," in the "Manage Guests" program, and then later mark them "checked out," it still shows that they have a guest if you mouse over their name on the Rack. You can't get rid of the "+1." We get around this by never marking the guest as "checked in," we simply leave it as "pending." We put a note in the system that they were actually here, from "such and such" a date to "such and such" a date. When the guest leaves, we just go into "Manage Guests" and "cancel" the reservation. It would be nice, in using "Manage Guests" to be able to mark them "checked in" and "checked out" like we do with any normal reservation. These problems, however, are minor ones and can be worked around. Overall, I (and my day managers) feel that Campground Master is an excellent program. I definitely feel that it is the best program around for managing a campground and I would highly recomment it.
Outstanding Customer Service and Product
Kommentare: I would highly recommend this program for any park operator that wants a user friendly inexpensive program to manage their reservations.
Vorteile:
I have been sold on this software from day one. When I was ready to computerize my reservations I researched several well known systems. I was having a lot of trouble getting anyone to answer question. When I called Cottonwood Software, Stan asked if we had a spot for his motor home in our park. He arrived two days later, downloaded his software on my computer and allowed me to use the program. Can't hardly beat that for customer service. It is very well though out for usability, functionality and stability. The few (and I mean few) problems I have had over the years have been handled very quickly, by the owner. Stan is able to do all of his own tech support because he has designed the program to be trouble free. The tech support is free, because you really do not need it. This program is designed with customization in mind. Most custom options can be done by myself or with just a phone call and minor adjustments to the program.
Nachteile:
ummmmm, Maybe Stan can figure a way for the program to answer the phone and take reservations for me..... Seriously, I have had no complaints since owning this software. I have been waiting a while to get the program integrated with friend communications for real time online reservations. That has taken longer than I would like to see as a customer, but it looks like is is nearly ready for beta testing
WE have loved the easy use of this program
Kommentare:
We have really enjoyed the easy use of Campground Master. When we have had questions or concerns it has been easy to call or email them and get quick answers. The "Help" menu is awesome and we use it alot. The daily tips also teach my employees easier ways of using the programs.
*** Issues***I would like it to add monthly prices for our monthly guests because we have to do them manually. We haven't mastered it any other way yet. I am not a fan of the "Paid thru date". When we have long term guests and we extend them out the full year, if we put in a monthly price it will give us a price for paying a full year. If we put in a single monthly payment we have to remember the change the "paid thru date". When we have multiple accounts, and each one is so different it can get frustrating. I understand why its there, and I understand there are ways to work this but some employees have had a hard time learning that feature. We also have guests who have RV sites on a monthly basis plus storage. We know we can sinc the sites together but we still have to go to each individual account to print a receipt for each one. The other issue we have found is that when we have monthly residents, the receipts can get lengthy by the end of the year. We try to delete the previous year transactions each january to make these receipts print on less paper. However, when you delete this information it deletes it permanently. We would like to still have it saved but just not to where it will print so many pages. Another issue we have had is that if one person makes a reservation for 3 sites, we cannot have 2 different employees check them in at the same time if they are all under one name. Only one employee can check in this multiple reservation. Any helpful ideas or hints that would help us in these matters would be greatly appreciated.
I have used this software for over 5 years. I feel there are pros and cons with it.
Kommentare:
I have been using Campground Master for 5 years. It well exceeds my expectations where campground software is concerned. I have found it fairly easy to use and train other employees with. I enjoy some portions of the fluidity of the program.
With that being said there are a couple of things I would like to see changed.
1. Blocking sites....there should be a way to unblock a level of sites without having to do it day by day. I had an employee who was told to block off a site for 2 months so they did but when we needed to open it back up we had to go in and individually unblock EACH day which was very frustrating.
2. When payment information is put in and you close out the tab. If you need to go back in and change dates it does not change the new balance. You have to manually go in and delete the transaction and re apply your select rates. When days are changed it would be much less time consuming if the balance due changed automatically to reflect the new dates.
Antwort von Cottonwood Software
vor 10 Jahren
In response to your questions: 1. Blocking sites... This is easily done through Site Details -- see this newsletter article for details: http://campgroundmaster.com/news/easilyblockingsitesformult.html 2. Adjusting charges when dates change -- it sounds like you're not using Auto-rates, or don't have it set to recalculate when changes are made. This can be made to adjust charges automatically whenever the reservation dates are changed. See the documentation for details: http://campgroundmaster.com/help/auto_ratessetup.html
Campground Master
Kommentare:
We have a 120 site RV Park in NW Montana. We are open all year, though the tourist season is mid-May through mid-September. We are family run and most of our guests are here between three and seven days. Mostly for sightseeing.
I have used this program since 2008. It is easy to use and doesn't take a lot of computer knowledge to get good at it quickly. The advanced stuff I haven't got into, since it requires a knowledge of Excel type spreadsheets and I have never taken the time to learn them. The initial cost and the updates seem to be reasonable. CM will do online reservations, but I have not used that segment. I use the program on two computers in the office. They work seamlessly together. Stan, the developer, is very good at Customer Service. He can answer ANY question! With a widescreen monitor, I can see most of a month on the Rack. That helps to see ahead. I like the map, so that I can check the proximity of sites. I like the fact that I can check off all the site attributes. The site description works really well! I use the transaction history frequently since I have seasonals.
Yes, there are some features I wish CM had. Like an electronic signature pad, ability to add/subtract within the transactions, and a memo area above the calendar on the Rack for notations about events, etc.
Overall, it's a wonderful program and I could not live without it!
4 Years of Service
Kommentare: We bought our Park 5 years ago, this was the cheapest software we could find that had all of the features we needed at a price we could afford. Surprisingly, the software did everything it said it would and was very easy to learn. We purchased the POS feature as well for store and propane sales. We have since added the network function which also was easy to set up and works as described. Over time we have also customized our system with various colors and reporting. The only difficult part of the system and the one thing we haven't always been able to figure out is the reporting. While it comes with the reports we need for operation, we would like to do some customized reporting. We have been able to do some customization in this area but unless you are a programmer with VB or C training. Having said that, the owner of the software is very responsive to requests. For example, the system was setup up to ask for pricing but not quantity. We suggested that for POS, quantity would also be a good thing to ask for. Stan had that in the next update that we received and as expected, it was a huge time saver. Over all, we have looked at many of the other packages out there since we bought our system and have never found one that did everything that Campground Master did and certainly not at the price. We have been very happy with our system.
Owner
Kommentare: After looking at several vendors, I'm very glad I chose Campground Master. I have not found any functionality I need for my business that the software can't handle.
Vorteile:
Campground Master is very user-friendly and easy to use even for beginners as well as experts. The functionality is adjustable so beginners can just use bare-bones basics and grow to a functionally rich software base as they become more confident. Upgrades are simple & customer support is timely & responsive.
Nachteile:
The only issue I've noticed is that new versions sometimes have been released with errors. Notices have been timely however, and fixes made.
Campground Master
Kommentare: Great system
Vorteile:
We have had this system in place now for two years. We have had NO problems with it. We have 68,000 guests per year for registration, reservations, POS (RV store and Grocery Store), the reports are excellent, we have never double booked and it maintains the customer records without error. Great system. Prior to purchasing this system I looked at everything that was available. Campground Master offers everything we need for a fraction of the cost. In short we are very happy with the system!
Nachteile:
None that I can think of
Campground Master a key to success in the campground business.
Kommentare: When we first started in the campground business we where using a old d.o.s program that hardly ever worked. We ended up switching to another program when we updated our computer system. Lets suffice to say that it did not work well at all. We continued to search for a program that would suit our needs at a reasonable cost. After a lot of comparing programs, cost and features we chose Campground Master & would could not be happier with our choice. CM provides all the features that we need at our park. I would comment on customer service, but it works so well we never had to call. www.riverside-campground.com
Absolute Best Value for the Money
Kommentare: We looked at several Property Management Systems before deciding on Campground Master. The prices of other systems were simply not affordable for our small operation. Since 2005, we have been through multiple front desk personnel and all have found CM to be easy to use, in fact, almost foolproof. We use CM at two locations with a total of 160 rooms/sites (we are an Inn and Hostel) and find that this software does everything, and more, that we could dream of. Customer service is second to none. Save your money and use Campground Master. You will be glad you did!
Excellent and Affordable!!
Kommentare:
Pros: Easy to install without a Tech person, Setup is customizable to your own needs, easy to learn to operate, great lockout features for "unauthorized user areas", extremely affordable, always updating and improving their program, many feature options within, great print out forms & designable by yourself as well and more!!
Tech support is amazing! and FAST!
Cons: Only wish there were more emailing options for things such as invoicing. Would like to have a "size" display option for viewing the grid/info (there may be this and I don't know not sure)
Campground Master
Kommentare: We previous used another system for our reservations but out grew it. After searching for a new system we found Campground Master. We have been using it since 2008 and love it! It is very easy to use and we have never had any problems. It is a very versatile system and generates the reports we need each month as well. Whenever I have had a question, Stan is always available to answer questions. We have 270 campsites, plus motels and cottages and it works for all our needs.
Campground Master is master of the campground.
Kommentare:
Campground Master was easy to learn. Very efficient, and our CPA loves it. With good
transaction categories our CPA can break down all the incomes and expenses with ease.
We do not miss and business deductions. Now that we have 10 years under our belt we
can compare any category for ten years. There is no other way to do this project. When we
sell the campground the recap from Campground Master will pave the way to show all the
items new buyers would need.
Great Software
Kommentare:
We love Campground master.
We have been using it since 2008. It is easy to use and learn. It makes booking simple and overbooking impossible. Our campground has sites, cabins and a motel, we use it for all of them and it keeps everything in perfect order.
The only con is the map. We are not computer people and want something easy. The map is not easy to use and we still do not have it operational. Other than the map the program works excellent.
Campground Master Can Not Be Beat
Kommentare: We are an RV Park in Asheville, NC with over 100 sites. We have used Campground Master for several years without fail. The designer of this software thought of every possible situation that an RV park might encounter. It is so easy to use and has a simple process for every task. The "help" button provides clear and concise answers for any and all questions that might arise. Training new staff to use the software is extremely easy.
Fantastic program, easy to use and teach. Customer a phone call away. Stan is the best!!!
Kommentare: I have worked on Campground Master for 7 years. The last 2 years I have managed Emerald Beach RV Park. Needless to say I have needed instruction from Stan Spielbusch. He has guided me through the darkest days. Without this great customer service I would have been lost. I have no fear now of making changes that are needed to keep our park updated and running smoothly with CGM. This is a great program to teach and use!!
Still finding our way
Kommentare: I recently upgraded our Campground Master. It had evidently not been working well for the previous manager. While we are still finding our way around the program, it seems very easy to use. We had given up taking reservations except for holiday weekends. Now we are able to enter even same day reservations with ease. I would eventually like to connect their credit card direct use. So far, so good!
Great pick
Kommentare: Been using this software for 8 years. It's made our reservations much simpler than they were in the past. For the most part it is very simple to use, auto-rates is a little tricky setting up, but it definitely its something you can master with some practice. We've been able to train our new staff members in its use in a matter of two days or so. Definitely worth the price!
I use CM for reservations at RO Ranch Equestrian Park.
Kommentare: Easy to use, like the F1 support. Like CM because it is a total packwage software from tracking inventory and housekeeping to creating reports. Don't like having to enter a negative number of sites and days to create a situation to refund a credit card just because a customer paid in full and has a zero balance. Can't rate customer support. Haven't had to call them.
Campground Master is a good tool for keeping track of all of your inportant guests and transactions.
Kommentare:
Have used CM for a few years now, and love it. We have campworkers that come in every year and seam to learn it fairly easily. We have 173 sites at this Resort and it works great. It is very user friendly, and (Stan) customer service is awesome.
I do wish that it had the ability to do live on-line reservations, that would make it almost perfect in my mind.
Still loving it after 12 years!
Kommentare: I have used Campground Master for 12 years. I decided to purchase it because it was very affordable and even the yearly fee is reasonable. The customer service I get from my rep, Stan, is wonderful! I have had calls lately for me to try other programs but always tell them I'm very happy with my current reservation/p.o.s. system and will not change.