Yardi Voyager

Great All-in-One System

Vorteile:

This system integrates with a lot of different software's so that you can have everything feed into 1 main place.

Nachteile:

Can be challenging at first to use, especially if coming from a different PM database. However, it is built out with a lot of different features that provides a lot of different reports.

Our Yardi Experience

Kommentare: Overall, Yardi fits our needs and has good customer service

Vorteile:

I love that the software offers everything we need in terms of commercial property management, and running the day to day management

Nachteile:

That each tool we want to add is like an add on, and not like one big software

Industry Standard PM Software that declined over time

Kommentare: We ceased using Yardi after many years, primarily due to the outrageous costs and at the end horrible customer support. They "a-la-carte" every module and the functions within each module can be limited unless you license everything. The main reason was we could not get customer/technical support. Support emails would go unanswered, phone numbers disconnected or unanswered. Their management team would get involved and still nothing would be responded to or helped.

Vorteile:

User interface was easy to understand and use. You could create your own customized reports.

Nachteile:

That is a long list. Rent Cafe (tenant portal) never worked right for our tenants. You could never get two different reports to give you the same answer. Not nearly enough automation options for day to day functions. The primary con was little to no customer/technical support. Even the numbers on their "Support" site were either disconnected or unanswered.

Average but user friendly

Kommentare: I have liked it but it feels dated. Seems there is a lot out their with the latest and greatest

Vorteile:

Tons of reports. Easy to navigate and use

Nachteile:

Seems that there are somethings that don’t work. And it can be hard to get them fixed

Happy We Made The Switch To Yardi Voyager

Kommentare: We are only a few months into being live in Yardi Voyager, but so far the experience has been what we hoped for in making the switch from MRI. We also use the Yardi CRM platform, as well, which allows us to seamlessly switch back and forth if needed. While the difficulty in ensuring permissions across the board are correct for our users, Voyager is doing everything as we had intended at the moment, and we look forward to getting more used to all the bells and whistles we didn't have with MRI Software.

Vorteile:

Voyager isn't flashy, but it offers an easy-to-navigate interface that we loved. We especially love the Community Manager dashboard, which has streamlined our live reporting and ability to easily access availability, resident data, make ready schedules and more! Plus, the amount of reports out of the box is astronomical.

Nachteile:

The "roles" and "permissions" can be tricky to navigate, even with guidance from Yardi. We are going on month two of being live in Yardi Voyager, and are still running into access issues for areas that are essential to our business, though those are easily updated once we know what permission to update.