Wer nutzt diese Software?

Small to enterprise level rental companies with anything between 1 and 2000 end users worldwide.

Durchschnittliche Bewertung

18 Bewertungen
  • Gesamt 4.4 / 5
  • Benutzerfreundlichkeit 4.2 / 5
  • Kundenservice 4.2 / 5
  • Funktionen 4.2 / 5
  • Preis-Leistungs-Verhältnis 4.2 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • MCS Global
  • http://www.mcs.co.uk
  • Gegründet 1976

Über MCS-rm rental software

Recently celebrating 30 years developing software for the rental industry, our leading hire management solutions are used by over 500 customers worldwide and are built on the latest Microsoft.NET technology platform. This reflects our commitment to provide solutions that are superior in design, functionality and quality and that are affordable, highly configurable and easy to use.

MCS-rm rental software Funktionen

  • Abschreibungsmanagement
  • Aktivitäts-Verfolgung
  • Audit Trail
  • Barcode / RFID
  • Check-in / Check-out
  • Entsorgungswirtschaft
  • Reservierung-Management
  • Standortverfolgung
  • Arbeitsauftragsverwaltung
  • Bestandskontrolle
  • Garantie-Nachverfolgung
  • Gerätenachverfolgung
  • Job-Management
  • Wartungsplanung
  • Auto-/Bootsverleih
  • Inspektions-Management
  • Instandhaltungsmanagement
  • Inventarverwaltung
  • Mehrere Standorte
  • Online-Buchung
  • Raten-Management
  • Reservierung-Management
  • Säumnisgebühren-Berechnung
  • Terminplanung
  • Vermietung medizinischer Geräte
  • Vertragsmanagement
  • Wiederkehrende Mieten

Die hilfreichsten Reviews für MCS-rm rental software

So much functionality and great customer service

Bewertet am 5.2.2018
Ruben D.
Applicatiebeheerder
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: One of the great benefits we've seen since using MCS is the ability to create reports and dashboards based on the data in our hire system.

At Hoogwerkservice, we have a vision of becoming paperless and taking full advantage of mobile apps. It is great to know that MCS are fully able to support us with this with their variety of mobile hire solutions to help us reach our paperless goals.

We also love their RM-Web solution that means we don't need to connect on a desktop PC or via a VPN in order to edit any quotes, actions or contracts. It makes life so much easier.

We get on really well with the team at MCS, both the development and customer service team have been fantastic and they're always more than happy to help us!
We don't really have any negatives about MCS. Whenever we have an issue or need some help with something, we use the Customer Club where we can log incidents, view new software requests and see the latest software releases. Whenever we've raised something on the platform, the customer service team are always quick to respond and help us solve the issue.

There's also the knowledge base which is helpful when we can't figure something out, that way we don't need to log incidents and sort it out ourselves instead. It's great!

Used for 10 years and very satisfied. Easy to use software that simplifes our routines.

Bewertet am 5.9.2017
Marcus P.
Managing Director
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Vorteile: We get good comprehensive control over our rental machines. It's easy to use when renting your machines. The invoice management is simple and saves us a lot of time.

Nachteile: Many reports on our system do not work properly and therefore should be removed. It takes too long to enter your support cases using the online portal. It is easier for me to phone in and then I get an instant response.

Antwort des Softwareanbieters

von MCS Global an 25.9.2017

Hi Marcus,

Thanks for your review. It's good to hear that MCS-rm is doing an excellent job for you with your rentals and we are very proud to have been your partners for such a long time. We were sorry to hear that some of your reports are not working as expected. This does not sound normal. It is likely to be caused by old MCS reports from your previous MCS software version so we have contacted you to resolve this and also to find out how this happened.

Your comments on simplifying our incident logging procedures will be shared with our development team as our internal systems are being enhanced on a regular basis and we are always interested in hearing how we can improve our customer experience.

You may like to know that we have just taken on an additional Swedish speaking person, Niclas, in customer services to help our growing business.

MCS

The software has developed greatly over the years and has been a key component of our hire business

Bewertet am 1.8.2017
Mark D.
Director
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis

Vorteile: We have been using MCS for over 13 years now and have always had a good positive working relationship. As a company who also likes to have the best and latest software we have found that MCS has been quick to develop their software in line with the ever-demanding changes and updates from Microsoft as well as other software's like Sage. The ability to scan our barcoded documents has allowed us to reduce the amount of paperwork we keep and allows us to supply P.O.D's when requested.

Antwort des Softwareanbieters

von MCS Global an 4.8.2017

Thank you for the review Mark. It's great to hear that you have a good working relationship with the MCS team and that we have supported you well over your 13 years using MCS-rm. A new collaboration feature is now available on our Customer Club where you can make your own suggestions for software enhancements as well as vote on development ideas that have been put forward by other users. We hope that our new website gives a more transparent view of the potential of MCS and, of course, there's a range of information for you in the releases area of the Customer Club and Knowledgebase too. MCS

Over a decade later and we don't regret a single day with MCS.

Bewertet am 27.12.2017
David B.
Project & Support Manager
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Kommentare: If we run into any issues, there is always some kind of assistance available. Whether that's by logging a call in the MCS Customer Club for some help from the MCS Customer Services team, or by looking at self-help sheets on the MCS Knowledgebase. We're looking forward to some of the new developments to come in the software, they just keep bringing out new things that we want to use!

Vorteile: We have a great relationship with all the team at MCS and they've been invaluable to our business since the day we started using MCS-rm all the way back in 2004. There's really not much of the MCS-rm solution that we haven't used, and if we're not using it - chances are we fully plan to eventually.

Antwort des Softwareanbieters

von MCS Global an 2.1.2018

Hi David,
It's great to hear that you are getting so much use out of the MCS-rm solution. As you know, our development team are always working hard to bring new ideas and solutions to life. Now we also have the 'MCS Collaboration' where users can put forward their own enhancement requests and vote on other ideas too. The enhancements with the most votes will then be developed which in turn helps us to shape our software to best fit your needs. MCS

System to bring structure

Bewertet am 10.7.2017
Stefan O.
Sales & Rental
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Kommentare: We like to quote our customers on the fly, while out on customer visits, and would very much like to do this directly, in the MCS CRM Mobile app and print it out on our preferred quote document, instead of having to bring a laptop to do the quote in.

Vorteile: MCS-rm has given us the overview and structure we needed. We have such a high rental volume that we needed a system that was geared up to handle this and our planned growth. The Quick return functionality allows us to return items from many different contracts without opening them and having to search up each item in different contracts, is one of my favourites on busy days. MCS support is good and fast.

Antwort des Softwareanbieters

von MCS Global an 10.7.2017

Stefan,

Thanks for your review. We are pleased that you are making good use of the fast auto-return feature. Many of our customers find that a real time saver.

Fortunately, the quotation functionality you mention has been added to version 4.17 of CRM Mobile. We are happy to arrange a demonstration for you.

All the best

MCS

Lies weitere Bewertungen