SurveyMonkey

Mehrsprachige Umfragen zu erstellen ist fast unmöglich

Kommentare: Nach Abschluss unseres komplexen Service (Überseeumzüge) bekomme ich durch Survey Monkey hoffentlich differenzierte Rückmeldung. Dies soll uns helfen, unseren Service weiter zu verbessern.

Vorteile:

Das Umfragetool ist sehr gut und nützlich, und es ist gut erklärt.

Nachteile:

Die Methode, eine CSV-Datei zur Übersetzung zur Verfügung zu stellen, klappt in der Praxis gar nicht. Diese Option ist unausgereift. Siehe oben.Dazu kommt: es gibt KEINE Hotline, die hilft, das Problem zu lösen.

SurveyMonkey als Nummer 1

Kommentare: Perfekt, um einfache und auch komplexe Umfragen durchzuführen.

Vorteile:

SurveyMonkey ist sehr einfach zu bedienen, hat viele Funktionen und einen exzellenten Kundenservice. Jegliche Umfragen auch mit komplexen Fragenverzweigungen sind einfach bereitstellst.

Nachteile:

Mehr Designoptionen und Benachrichtigungen wären interessant.

Große Zielgruppe

Vorteile:

Wir können in jeder Zielgruppe ausreichend Teilnehmer über die Software gewinnen und so valide Ergebnisse erhalten.

Nachteile:

Eine ausgiebigere Einführung wäre wünschenswert. Alles alleine herausfinden verlangsamt die Prozesse enorm.

Data Collection and Analysis Master

Kommentare: It has simplified to a great extent on how we gather information from our customers and employees. It has improved on time taken to complete a research topic, materials needed for the task, saving costs and accuracy of collected data.

Vorteile:

The first beautiful thing I like is that their website and the mobile application are very responsive and have a great user interface that enables us to complete tasks in a short period of time. On features, I am impressed that it gives me well made templates on how i want my questionnaire to look like. I do not need special designing skills as everything is already set and I just need to input my questions and type of responses to be expected. Previously, we did not have many formatting options on questions and answers but now the vendor is working hard in making sure that they simplify everything for us. After deploying our questionnaires, we do not need much time to group and analyse data as everything comes already grouped and analysed. We just need to interpret the results to ensure both employee and customer satisfaction.

Nachteile:

The only time I had troubles was when i was using the mobile application to create a questionnaire and I closed the app before completion. All my work was lost as it did not save it automatically and I had to start again. Another problem is that it does not allow work to be done offline.

Easy and Cost Effective

Kommentare: Overall, I highly recommend Survey Monkey for quick and easy survey creation. Even at the free version level, there are a variety of quality features that will make this program very useful for both collecting and analyzing data. The interface is incredibly user friendly, and when used in tandem with the mobile app, this product is very convenient and effective for basic survey needs.

Vorteile:

The Survey Monkey platform gives you a variety of ways to customize your surveys, including multiple choice, short answer, and true/false. It also allows you to easily duplicate previous surveys so that you are not re-creating templates you wish to use regularly. The platform also provides excellent analytics for reviewing responses and trends so that you can better understand and track the results of your surveys. The option to make surveys anonymous is also extremely beneficial for more sensitive topics. The best part is, all of this functionality is available through the free version of the platform. The mobile app is also incredible accessible and easy to use.

Nachteile:

The ability to truly customize your survey (logs, fonts, footers, etc.) is strictly reserved to paid subscriptions. The free version of the application gives you up to a maximum of 10 questions, so unless you want to pay the monthly fee, your surveys need to be very concise. For business use, a monthly subscription requires a minimum of three users at $25 per user. This cost adds up quickly, so unless you are implementing surveys very regularly, you may not see the full value.