ProSolutions Software

Great Support makes for a great product

Kommentare: We are very happy with them. We have used them for a long time, the software works flawlessly, and covers all the possible needs we have.

Vorteile:

The software does everything we need it to do for a salon with 20+ employees. Software is smooth, functional, and the support is the best we have seen. There is usually a wait, but mostly only 2 - 4 minutes and they answer the phone and solve our problem. their American based support is very knowledgeable and always eager to solve the issues we have, which is usually just operational, not faulty software but us adding pieces or moving or upgrading. Very rarely if ever do we have a system issues

Nachteile:

The only issue is that it is a little behind the times in terms of graphics. It might be updated to be smoother, prettier, and flashier.

Top notch salon software

Kommentare: I can’t say enough good things about ProSolutions. They are by far my favorite software and favorite company as a whole. They are 100% there to help your business grow. I’ve owned my salon 4 years. This is my 3rd and thank goodness my final software.

Vorteile:

Easy to use and OUTSTANDING SUPPORT . I can’t say enough about the strength of the team of people behind this software. People create success. Without a solid team of people behind the software ...you are Just paying for a known software name and most likely massive software issues. A “name” won’t help your business grow. But people behind the software that care...now that will grow your business.

Nachteile:

Very little. The app for stylist would be the room for growth. But they ARE working on it. This company always listens to ideas to improve. So i have incredible faith the app will rock !

Extremely Frustrated!

Kommentare: We have been using Prosolutions for 18 years. We waited with anticipation for Transcend as it was supposed to be amazing. Ever since we upgraded to Transcend (in Oct 2013 i believe) we have had nothing but problems. The tech support guys are helpful when they can be but unfortunately they are not able to fix the problems that we have. The most frustrating problem is that almost every single time we try to use a debit card for payment, and here in Canada that is how the majority of clients choose to pay, we have to process and swipe the card twice. It is declined the first time and we have to explain to our clients that it is not their card but our software. Very embarrassing! Vantiv has spoken to Prosolutions and told them the answer to the problem and it still has not been fixed. I have repeatedly tried to reach Stephen Wiggins by email and telephone with no reply so I am hoping this review will get someone's attention.

IT Manager Recommending Transcend Software

Kommentare: I'm the IT Manager for a 350+ room hotel with a fulls service Spa, Salon & Fitness Center. We've been using Prosolutions Spa retail, booking & membership software for approximately 8 years now, first in it's original Prosalon iteration and now in the latest Transcend version. Over the years we've looked at several other pieces of spa software, and while most of the properties in our brand have switched to competitors software, we've been lucky enough to hold out and continue using the Prosolutions software. Functionality is full featured and easy for spa desk agents to begin using without any prior experience....I do have some problems with missing functionality related to dual databases on the same client computers (hence the 4 out of 5 stars for "Features & Functionality" & "Overall Quality"), but this is a unique issue that is not likely to occur for most companies using the software. Additionally their recurring membership billing software has been developed and then revised & adjusted over the past few years, to the point that it's now very stable & easy for our Spa Manager to bill our 300+ Spa members every month. Overall it's well featured, and most importantly they've really stepped up the credit card processing by partnering with Mercury and enabling EMV debit/credit card processing fairly quickly, so customer can utilize chipped cards with a handheld pin pad. Additionally, they've increased the methods by which you can reach their support department. You can now get a hold of them via telephone, email or internet chat. The internet chat feature is especially useful, as they are quick to respond to a new chat session. I still don't appreciate the early closing of support on Fridays, but I'm sure they have their reasons for this. Overall the current version of the Transcend software is in my opinion, the most stable and feature packed software that Prosolutions has offered, and I'm going to continue using it in my Spa, Salon, & Fitness Center!

Review from Duncan Edward Salon

Kommentare: Very good

Vorteile:

Love having our software in the cloud, love the online confirmation, love being able to blast emails out to our clients when we have cancellations or the odd slow day. POS.I have been using Prosolutions over 25 years and it just keeps getting better. And love the online chat too.

Nachteile:

I wish when a new feature is added they let me know. Email templates and campaigns are old fashioned design. App design could be better And no Mac version