ProSolutions Software

This was the first software I used in the beauty industry and it's still my favorite!

Vorteile:

This software was the easiest to use! It was easy to train new employees, implement new services and report on anything and everything.

Nachteile:

We stopped using this software simply because we were moving to a web based software because we felt it better fit our needs at that point. I understand they are now web or cloud based.

IT Manager Recommending Transcend Software

Kommentare: I'm the IT Manager for a 350+ room hotel with a fulls service Spa, Salon & Fitness Center. We've been using Prosolutions Spa retail, booking & membership software for approximately 8 years now, first in it's original Prosalon iteration and now in the latest Transcend version. Over the years we've looked at several other pieces of spa software, and while most of the properties in our brand have switched to competitors software, we've been lucky enough to hold out and continue using the Prosolutions software. Functionality is full featured and easy for spa desk agents to begin using without any prior experience....I do have some problems with missing functionality related to dual databases on the same client computers (hence the 4 out of 5 stars for "Features & Functionality" & "Overall Quality"), but this is a unique issue that is not likely to occur for most companies using the software. Additionally their recurring membership billing software has been developed and then revised & adjusted over the past few years, to the point that it's now very stable & easy for our Spa Manager to bill our 300+ Spa members every month. Overall it's well featured, and most importantly they've really stepped up the credit card processing by partnering with Mercury and enabling EMV debit/credit card processing fairly quickly, so customer can utilize chipped cards with a handheld pin pad. Additionally, they've increased the methods by which you can reach their support department. You can now get a hold of them via telephone, email or internet chat. The internet chat feature is especially useful, as they are quick to respond to a new chat session. I still don't appreciate the early closing of support on Fridays, but I'm sure they have their reasons for this. Overall the current version of the Transcend software is in my opinion, the most stable and feature packed software that Prosolutions has offered, and I'm going to continue using it in my Spa, Salon, & Fitness Center!

Owner

Kommentare: I have always had good service with Pro.

Vorteile:

10 or 12 years ago, your Company was our 1st Salon Software, I liked just having the Appointments and Products on the Computer.

Nachteile:

Its Funny that I got this Review I was just telling my reception girls it seems like there has to be an easier more fluid Software on the Market. I feel like there are too many steps for a lot of things, you have to go to one place for a certain Inventory Sheet and other place for Add or Delete Inventory, I just feel things could be simpler NOT having to open so many different areas and I feel like the client booking steps could be much easier.

Software We've Used for Over 10 Years

Kommentare: I've been with this company for over 12 years of business and I haven't moved away for 3 reasons. The first is that the software can do so much that I don't even use everything it can do. The second is the support is really good. Like any software, it has problems but they have 99.9% of the time been there for me when I needed help and they even have Sat hours which is a plus. And the .1 where I didn't like what happened, they made changes to address this so kudos to them. The third reason is that I have looked at their competitors and as of yet haven't found any that could do what they do for us. So long as they keep this up, I figure we'll stay with their product.

Vorteile:

It has the ability to handle multiple types of spa scenarios from membership and loyalty programs to packages, standing appointments. One of the best features it has is the ability to preprocess a client prior to and put the transaction on hold. We like the reporting and the confirmation functionality.

Nachteile:

Online gift certificates could be smoother and the set number of users per subscription requires that I delete an old employee prior to being able to add a new one.

Works well

Kommentare: As with any software, there are always pros and cons with any software. Each business has different needs so it helps to make sure that the software fits your individual needs.

Vorteile:

We have had this software for 14 years. We like that it is continually updating and staying up with social media changes. Overall it has been a good fit for our practice. Their on line chat support is outstanding.

Nachteile:

We would like to see an EMR feature and photography capability for our before and after photos. I would like to see more advanced marketing features and text messaging options.