SmartAddresser

...been a user when DataTech owned the license to this CASS & PAVE software. Always been a pleasure

Kommentare: It's made me good money and happy clients over the last 30 years.

Vorteile:

....ease of use; very intuitive; fast and powerful, with a built-in Foxpro command center for building scripts to manipulate data. Excellent built-in database manger. And always had great technical support!

Nachteile:

I have been using this software for 30 years and watched it grow to what it is today. I don't find much fault with it. I came from a DOS environment using presort software named Archlist by Group 1 this was pre-postnet barcode days. In 1995 when the US Postal Service required a postnet barcode for automation presort discounts, Group 1 couldn't get their act together. It was at this time I found Accuzip the original name for SmartAddresser. As a matter of fact SmartAddresser still uses the Accuzip presort and validation engine today. If I had to say what I would like to see improved is, a better algorithm for the CASS validation process, to catch more valid addresses without me having to look up the addresses and validate them myself, but it's not a big deal, most of the lists I've done get a 98% validation score anyway like I said no big deal.

Great mailing software

Vorteile:

I like that you use it's functions in a simple or complex way, depending on your needs. I never have any major issues. Small issues are fixed promptly and customer support is very knowledgeable and have been working there a long time. It does everything I need.

Nachteile:

Some parts can be a little non-user-friendly though it is easy to use once you figure it out.

It has been a challenge, the book does not train for less technical savvy users.

Kommentare: Don't have to hand sort by eye balling zip code very often.

Vorteile:

Search, dupe, saved setting, find individual or group features. Can print on labels, envelopes or printers.

Nachteile:

Frequent updates. Bad addresses that appear to be ok. Does not accept word wraps or if it does I am not technical savvy enough to figure it out with book. Can't delete templates simply.

Been using this for for over 15 years. It does everything I need in mailing software.

Kommentare: I could not run my business without it.

Vorteile:

Versatility. It performs many functions very well. Especially like the commands -- they add a lot of functionality. Customer service is SUPERB. They have helped with very esoteric requests that I needed for our customers. The Software stays up to date with current postal regulations very well. It's quick and it's thorough.

Nachteile:

The fonts are small and hard to read when writing commands or looking up undeliverable addresses. Would like the type to be bigger -- especially as I age! It can be too finicky in determining whether an address is deliverable. It someone misspells "Ave" as "Av," the software kicks the address out as undeliverable. It should be more flexible.

Top-notch software with not too much overhead

Kommentare: It sure does sort our mail lists and keep us up to date with the constantly changing postal regulations.

Vorteile:

Cost is a big consideration. We do like how much value we get for our money. Compared to other solutions, like BCC's Mail Manager.

Nachteile:

add-ons can pile up and lead to some incompatibility issues across our processing solution architecture.

Overall, very happy with the package and pricing, would like to see 48 month added soon

Kommentare: As mentioned before, we are very happy with the functionality of the software. We use it daily for our every day operations and would be lost without it.

Vorteile:

Great package, accurate and easy to use. High value for the money. Have always been very happy with the technical support and the speed with which they fix our issues. Occasionally a little difficult to get someone though.

Nachteile:

Would like to see a full license at 48 months as soon as possible. I currently have to send my over 18's to another vendor and incur a minimum. Also would like to see a list enhancement suite offered where we can easily get apartment append and DSF which again, I have to send out to an outside vendor and incur a minimum charge on each one I do.

Tried a different mailing software and came back to SmartAddresser5

Vorteile:

1) It's user friendly and follows a sensible flow to producing a mailing. 2) Priced competitively - you get more for the same price as other similar softwares. 3) Sales reps are quick to respond, friendly and helpful. 4) Support knows the product and quickly responds with solutions. 5) Free Print Only version makes it easy to print your labels/envelopes from any computer

Nachteile:

The Saved Settings portion of the Presort Window seems to be in an awkward place. I think it should be at the top of the left column rather than almost at the end of the right column.

Without the rapid and efficient customer service, it might be inline with other software products.

Vorteile:

Overall, they have not changed the way that most of it functions which is quite helpful in getting updates. To have to virtually relearn a software package after major software updates is time consuming. For the most part, it does everything we need to do to process client lists for mailing purposes.

Nachteile:

If I run a list through the NCOA link, it isn't always marked on the forms and then gets rejected by PostalOne when uploaded. I find the print queue to be tedious when changing information on the form when information should be retained for specific customers and a window offered to change if necessary.

smart soft is very user friendly and the support team is always there when you need them.

Kommentare: time is of the essence in this business and the quick steps while processing data and printing of reports and the knowledge you retain with the help of smart addresser staff is exactly needed in this business.....

Vorteile:

User friendly, the steps used to prepare your data is very efficient and expedient ! FRIENDLY STAFF.... training with software team is easy to work with.

Nachteile:

ok, so here is what I can say.....I don't have any least feelings about the software . updates are always on time and the staff of techs are very knowledgeable. so there isn't anything bad to say.

Overall a very good experience

Vorteile:

I like the ease of use. I don't use the technical support very often, but when I do they are always prompt and helpful.

Nachteile:

Sometimes the Mail Tracker is slow to update and makes it difficult to track some mail jobs through the postal system.

Great customer service-very user friendly product

Kommentare: We could not operate as smoothly or complete our mailing restrictions and paperwork without it. We have been solicited by several other software companies, some which are less expensive, but our team prefers Smartaddresser.

Vorteile:

Ease of use and how available their support team is when needed. We like the emailed updates and downloads instead of waiting for them to be mailed by the post office.

Nachteile:

Maybe the restrictions to having the software on one computer, but we understand the reasoning behind that.

Smartaddresser 2020 is a common sense software that meets all the USPS sorting needs of my company.

Kommentare: Lower postal rates, list editing, list manipulation, data massaging and ease of use.

Vorteile:

The software is not bloated with options I don't need. It doesn't force me into workflows which I like. I'm able to bring my data in, make edits and perform functions with its powerful foxpro engine. When I'm done editing the sorting is easy and the options are common sense.

Nachteile:

The software gives errors when I try to sort and I have to close and reopen on almost every list I sort. This is annoying because we sort a lot of lists daily. I've never been able to work the issue out with support.

Offers comparable functions and plug-ins to competition. Excels at EDDM/simplified.

Kommentare: If you have a mailing background with other software this is easy to learn. Similar features. It has an excellent simplified address engine/database.

Vorteile:

The EDDM/simplified functionality is exceptional. The scaled down interface is easy to use and puts the basic meat and potatoes of mailing right at your fingertips. Advanced users can alter reports and labels. Customer/Tech support is very good.

Nachteile:

Sacrifices many advanced reporting, database, and format features. The support website is still being fleshed out. There are some tutorials but no user forums or online learning sessions/webinars. Pricing could be more competitive.

any issues i have the support team is fantastic.

Vorteile:

it is easy to use and understand. Support team is always there when needed and never have issues when submitting to the post office. Always error free in upload

Nachteile:

Have continual problems with the drop shipment paperwork. Support team helps as best they can but the drop shipment background always disappears when printing it out. Was hoping a patch could resolve it but as of yet nothing.

Smart soft

Vorteile:

Customer support is unparalleled and report generation is easy.

Nachteile:

It should include command structure for creating and implementing the basic scripts needed to customize the app

wonderful, helpful, efficient, intelligent, English speaking, kind, resourceful,

Kommentare: amazing, incredible customer service. The software stuff is great, but without people behind the scenes helping customers like me-it would be an epic fail. Maybe some people can figure all this computer lingo out on their own, but I honestly admit I am not one of them. I 100% rely on your customer service team and they have never let me down !!

Vorteile:

At any time I can call and get amazing customer service. I do not get a computer prompt, I do not get rerouted a thousand time-I get genuine, helpful advice from intelligent individuals that are kind and professional. As you are probably aware, the mailroom is a very time sensitive department. I do not have time to sit on hold or wait for long periods of time to receive assistance-and that is what you have going for you. Your people are speedy and efficient. Please know that just my needs alone have earned them all a raise !! I would not be able to do my job as efficiently as I do, if it were not for your customer service dept. (primarily Greg)

Customer support is fantastic! They will even help walk you through a difficult situation.

Kommentare: It is an indispensable part of our comany because it is mandated by the USPS. It is the heart of our services.

Vorteile:

Customer support. They are always available and ready to help. The way that they design their qualification reports is done very well. The continuous running total is very helpful.

Nachteile:

Some of the error messages are misleading or too technical. Hard for the average person to understand.

Best Solution for Us

Vorteile:

The team at datatech has helped us to script out our processes and as a result, we've been able to process more campaigns faster than ever. The support team is fantastic and helped us solve every challenge that came up. Out of the box it worked great, but the value for us has increased dramatically as we've been able to customize the software around our workflow.

Nachteile:

The updates are large and annoying to install. Overall not a big deal

I am happy with it as far as uses it. The cost how ever is kinda over priced.

Kommentare: The ease of processing a mailing.

Vorteile:

The software most of the time is fairly easy to use. If you have a problems you can call or e-mail with questions and they will help you.

Nachteile:

I do not like that most items are seperate prices. That you have to have add ons for certain items that should be included in the regular software.

It Has Served Us Well For Many Years

Kommentare: We have been users and customers for at least 10 years.

Vorteile:

The support team is very responsive, personable and persistent. A real person talks to you is respectful and they do keep working with you until problems are fixed.

Nachteile:

It can be difficult for users who are not comfortable with technology.

We find this software very useful

Vorteile:

The software is pretty self explanatory, not too difficult. In our business this software is very beneficial in keeping our addresses.

Nachteile:

There aren't a whole lot of cons but if I have to say something it would be that: the software costs money to use it and there are a lot of character spaces to fill in

I've been using this software for many years, and it is very reliable and easy to use.

Vorteile:

I like the fact that the programmers take user suggestions in order to improve functionality and the support staff is very experienced and helpful.

Nachteile:

Sometimes the updates have had issues that cause errors in the presort. Also the updates are pretty large and take a long time to download.

Very helpful tech support

Vorteile:

Tech support is always available when needed and always solves the issue. They always return my phone calls ASAP.

Nachteile:

I don't like when I have a software glitch. However, this is usually corrected in the next update which is wonderful

SmartAddresser 5 Review

Kommentare: SmartAddresser 5 allows me to process an large amounts of of data list in an efficient manner. After spending some months learning the software I quickly found an appreciation of the NCOA certifying feature as well as the presort tool. This product allows our organization to save money by handling the sorting process in house. We send a lot of campaigns first class so we benefit monthly from this software.

Vorteile:

Overall quality and workflow of the software. Software definitely makes life easier by processing an mass amount of records in minutes!

Nachteile:

The software could be a bit easier to use. Maybe even offering a short tutorial that highlights the main functionality of the software.

Have used this software many years to maintain the quality of postal addresses in our database.

Vorteile:

There are many pre-set selections, sorts, and edit options, or you can create your own. We can look up and correct individual addresses, or selections. If you need help building a command support can do it for you.

Nachteile:

I would like a better way of tracking how many NCOA credits I have left. Since we are not a mail-house we only use this option twice a year, so the credit information disappears.