Theatre Manager

Biggest bang for the buck

Kommentare: We are a regional theatre with a 900+ seat house, and multiple weeks of sales for multiple productions. We can initiate any promo, seating package or report that we need. If we don't know how to do it, the customer support team will figure it out.

Vorteile:

It's all about what you are used to, and we've used TM for over 15 years. There is nothing we've asked of TM that it cannot do, or that their developers haven't been able to make happen. Theatre software is difficult and complex, and usually not very intuitive. In that sense, this is the same! But once you learn how to do what you need to, there is not a better value out there.

Nachteile:

Anything I've not liked over the years (mobile access, slow load times, etc) has all been corrected in future development. I've not liked that I cannot export, as a file, multiple phone numbers which is a holdover from landline days. But I expect that will be fixed shortly.

Excellent customer support and endless functionality

Kommentare: I have nothing but good things to say. The customer support is excellent, very responsive and open to suggestions.

Vorteile:

TM has massive capability. We are still learning about existing features as well as newer ones more recently developed. TM meets all of our needs for maintaining a large patron database and managing events, ticket sales at the box office and online, devo, fundraising, reporting...

Nachteile:

It can be tricky software to use but once everyone is trained it becomes second nature.

Run Your Theatre With Ease

Kommentare: We've been using Theatre Manager for over 10 years and it is the backbone of our operations. There is other software out there, but not at the price and user features that Theatre Manager has. We highly recommend implementing the software with WebSales if you run a venue or have any box office needs where public ticketing is your main business.

Vorteile:

User features, reporting and the newly redesigned web sales module is terrific. Customer support is also a huge benefit - they are there when we need them with fast response times and friendly smart people.

Nachteile:

Hosting internal hardware and all that goes along with it. I know there is now a cloud hosting option but its too expensive for our organization to consider at this point. The user interface feels long in the tooth as well, daily use is functional but it does not feel like I'm using software designed for 2017. Also, the email "blast" feature has never lived up to what was advertised. WYSIWYG is not a reality when we've tested the feature multiple times throughout the years. We still rely on MadMini for our mass communications and that means maintaining two email lists.

Close to being great

Kommentare: We have been using Theatre Manager since 2001. The software we were using before this was little more than a ms-dos program with no mouse support. Needless to say TM was a BIG upgrade. Over the years TM has hit some major milestones. First on-line sales, followed by pick-your-own seat. Currently TM is working well. The support staff go above and beyond to solve most of our problems. However some issues persist. If you are in a windows 64bit environment like we are, you will have one of the most persistent and annoying bugs to deal with day in and day out, and that is the window resizing. EVERY TIME you sell a ticket you will have to resize the window to see the map, and move the i bar to make the promotions and prices appear. Creating ticket faces is more like coding, there is no "What You See Is What You Get" type interface. Once you have a few hundred of these created, you just reuse them. There are numerous reports, but are limited to lists, rows and columns of information. No Charts or Graphs. However there is a robust export feature, and you can always export and use excel for charting. Arts management does not charge any per ticket or order fees. Just a yearly maintenance agreement. I have looked at more robust solutions, but if they charge a per ticket fee that its not an option for us. Pros
- No Pay Per use fees
- Feature rich
- Good Support
- Pre-built customizable web pages.
- Price is good
- Data is in house
- Built in Volunteer management
- Lots of control over many aspects of tickets sales
- Lots of features for other aspects of venue management
- Project management
- Volunteer management
- Donations
- Passes/ GC's
- Mail Lists Cons
- Many of the more advance features takes a lot of training.
- 64bit windows needs work to improve work flow
- Requires robust computers for good performance Over all I can't see myself using any other software. Features vs price can't be beat. Since this software is still in active development, features and usability is constantly improving. Patients is required for learning the program, but the pay off is there in the end.

Vorteile:

No Pay Per use fees - Feature rich - Good Support - Pre-built customizable web pages. - Price is good - Data is in house - Built in Volunteer management - Lots of control over many aspects of tickets sales - Lots of features for other aspects of venue management - Project management - Volunteer management - Donations - Passes/ GC's - Mail Lists

Nachteile:

- Many of the more advance features takes a lot of training. - 64bit windows needs work to improve work flow - Requires robust computers for good performance

A ticketing system for theaters of all sizes

Kommentare: We have been using TM since 2002. It was a big investment for us at that time. However, it was also one of the most affordable options and immediately improved our functionality . The TM team is great at assessing your needs and giving you what you need and not over selling you. We eventually grew and TM was able to grow with us. The system allows for one stop shopping for ticketing, funds development, facilities management and volunteer coordination. I have yet to find a function from other high priced box office systems that TM cannot provide.
TM support is friendly, knowledgable and helpful. Typically, they respond within the hour and can get you fixed up promptly. One drawback is night and weekend support is not part of the standard support package. That being said, I have only needed support a handful of times on weekends since 2002.
One of the best features of TM is the ability to sell tickets online via your website without a third party. This eliminates high ticketing fees to outside vendors. Any fees charged stays with the venue. This is a great way to fund your ticketing system investment.
Training for employees is relatively easy. A few hours of training will allow a person to process basic ticket orders. Additional functions such as donations, season subscriptions and gift certificate sales might take additional time. Typically they are learned on the job.
Some specialized functions needed to sell package tickets or other non typical functions online will require a plug in. Plug ins are paid for separately and scheduled in advance through IT.
Another great feature is the ability to provide box office services to other organizations within your community or in different spaces. TM allows for multiple venues and seating configurations and pricing options. This can also provide additional revenue streams to your organization.
Artsman is a small and well run company. You have direct access to all levels of management and ownership. They are very sensitive to your needs and feedback and often respond in very positive ways. I have made comments or suggestions that eventually make their way into a future updates. I highly recommend this company and product.

Vorteile:

This software allows us to operate without outside vendors. All functions are controlled internally. The software allows for online ticketing with a very professional appearance. It eliminates the need for other related software i.e. funds development and volunteer coordination.