eSilentPARTNER

Good but not quite good enough for us

Kommentare: People were great. Loved the product (back end). Report writing was tricky but their team was always there to help. This may have been updated recently

Vorteile:

The software was excellent. Did everything we need it to from a task management, collaboration and traffic planning (and a ton more that we didnt use for billing and budgeting).

Nachteile:

Our team felt the UI was dated. We switched off for that reason but that was 2 years ago, so we would definetly take a look again.

Powerful and easy to use

Kommentare: I love this software! Easy to use, fantastic customer service, not a lot of updates. That may sound silly but if you have ever used a software that update every month or even more frequently it's a pain. You start to feel like all you do is update, update, update which caused lots of down time and frustration.

Vorteile:

It's all in one place. Production/creative jobs - from estimate and advanced billings to step by step production assignments that can auto adjust when a client messes with a deadline and deliverables to final billings, Media advertising Jobs - from planning and invoicing, thru push of a button placement buying, to reconciliation (with or without third party integration), all with tools that automatically recalculate when placements or timing changes. Use the full breath of the software to have one click insight on any job at any moment. Even financial wellness of individual jobs, clients or campaigns. On the financial side it's extremely easy to implement and use, it integrates with banks and credit card payments seamlessly, delivers clear and concise financial statements, has tons of standard report at a click of a button - can download to excel if you want - has an easy to read dashboard that provides up to the minute financial data in one place for comprehensive look at the companies financial standing.

Nachteile:

I would like an easy way to look at past years beyond 1. Love that I can see and compare this year with last but would like to expand on that so I can get the last 5 years just as easy as last year.

Does not keep the promise

Kommentare: A lot of promises. Terrible onboarding/training. That's about it.

Vorteile:

Initially we were sold on the idea that this was going to be the one software that did everything well, accounting and timekeeping, project management and team comms. Spoiler alert, it does not.

Nachteile:

After being made a lot of promised about things the software could do or would do on near-term future releases we realized this software is a dud. The accounting integration was so painful that honestly the only reason we still have ESP is because I don't think we could put our accounting team through another migration. So we basically se it for timesheets and billing and we have replaced all other functionality with far superior tools like Microsoft Teams for team collaboration and Asana for project management.

eSP experience in a nutshell

Kommentare: Excellent support to address questions. The response time is fantastic. Not even a day. System easy to learn as user of financial information, intuitive and with an structure easy to work with.

Vorteile:

Managing CampaignsTime TrackingBasic Financial reports

Nachteile:

Lack of user customized reports for finance and a solid tool for managing accounts receivablesText based reports rather than graphsLack of dynamic graphs

Sean's eSP review

Kommentare: I enjoy using eSP a lot, and I would certainly keep using it for our business.There are several fixes I would recommend (see "Cons" section), but this is because I believe that eSP could be even-more user friendly.

Vorteile:

eSilentPartner is overall a great platform to use, and I use it daily with my team.It is especially useful for the industry in which Moveo operates (advertising). eSP has many great features, and overall, it is an extremely thorough and helpful tool.

Nachteile:

Regarding this, I only have a few notes:1 - Abbreviated menu item names:--> There are some menu items that are abbreviated, or which have unclear names (i.e., Setup --> Cat / Group; Jobs --> Group --> Approve Draft Inv's; AP --> Computer Checks, etc.)--> This aspect of eSP can make using the platform confusing-- especially for some of our contractors, who do not have English as their first language.--> This aspect also makes the platform feel like an unfinished product. Having a more-standardized way of naming eSP's menu items (i.e., no abbreviations, and/or clearer descriptions) would help the platform feel more cohesive.2 - Difficult learning curve:--> eSP has an inviting, user-friendly interface, but the full functionality of the platform is sometimes unclear. eSP has many useful functions, but there is a rather steep learning curve for this platform.--> This is somewhat related to my note #1: I do believe that standardizing the naming conventions of all menu items would help make the learning curve less steep.3 - Inaccessible financial statements for previous years:--> We are unable to access financial statements from years prior to "last year".--> For example, if I want to generate Moveo's profit & loss statement, I am only able to select: 1 - "last year", 2 - "this year", and 3 - "next year". Please expand this functionality. We need to access financial statements for all years, regardless of time period. This is my biggest need.

Decent functionality, poor user experience

Vorteile:

Had a robust feature set that was detailed for multiple portions of project management within a marketing agency.

Nachteile:

It was not user intuitive. User experience and interface were not as sharp as one would expect for a SaaS product

Rosanne Woodley c/o Healthwise Creative

Kommentare: [sensitive content hidden] & the team that I've met - ARE AMAZING!

Vorteile:

Estimating, PO's, Job Charges, Tracking hours to date, Schedules!

Nachteile:

I understand that Clients want different things & you are meeting their requests. This is amazing customer service.Therefore, there are too many ways to do the same thing. This is confusing to new adoptees.

sp 2023

Kommentare: its worked well. easy to adapt to

Vorteile:

the ease of preparing reports used for financial statements and tax returns are produced from these #s

Nachteile:

not much to complain about for my job... maybe have 3 or 4 years of data vs two or three

eSilentPartner

Kommentare: My overall experience with eSP has been positive.

Vorteile:

The ability to write SQL reports in order to get the information that is required to provide insightful analysis.The customer service/support is outstanding!

Nachteile:

I've received complaints from internal resources that they don't like the interface and they find the project management tool lacking.eSP has some quirks but the support team is quick to look into it and provide solutions.Training manuals are not fluid.

Review

Vorteile:

The service and the ability to modify the system at times to meet current needs.

Nachteile:

the timeline feature if it could be more user friendly.

15años con eSilent Partner

Kommentare: En mas de 15 años de uso del sistema nos hemos contrato con un partner que mas alla que un sistema es un companñero para resolver todos los problemas

Vorteile:

la integración y el servicio al cliente, ademas de la facilidad de realizar las tareas

Nachteile:

un app amigable para las areas creativas (que no gustan nada complicado)

eSilentPartner review

Vorteile:

Software is easy to use and it is layout nicely.

Nachteile:

Some of the reporting features could be enhanced.

10 years experience

Vorteile:

Feedback and response from customer service is always efficient.

Nachteile:

Not being able to close the year end on my own.

Long standing partnership

Kommentare: Customer support has always been superb! They are always quick to offer insight and guidance, as well as taking recommendations into consideration for future enhancements/updates. We neglected to fully embrace the project management module back in 2005 when we partnered with Silent Partner, nor when department management changed, and as a result incorporated Wrike project management as a three year commitment right before Silent Partner rolled out their new and improved project management modules. However, having been with the company for 17 years we have watched it develop into a comprehensive marketing/project management system.

Vorteile:

We have used the software for so long that it is comfortable yet constantly improving.

Nachteile:

The original integration date was rushed by our team and had to be postponed so that we could be fully ready to use Silent Partner. If we were starting over I would highly recommend training sessions with Silent Partner support, or intensive training to an administrator that could in turn train staff to utilize Silent Partner to its full capacity.

Reliable software perfect for our agency

Kommentare: eSilentPARTNER has been an effective tool for us. It is head and shoulders above our previous agency accounting/management software.

Vorteile:

We have been using eSilentPARTNER for over 12 years. It's clear that the developers understand the nuances of our business and have incorporated that into the platform. The support team is responsive, professional and fully versed in the application. We use eSilentPARTNER primarily for accounting and project management purposes and we have never been unhappy with the software.

Nachteile:

Although the software is intuitive and easy to use, there is some inconsistency in functionality between the different modules. This however has not been problematic.

eSilent Partner: a friend to manage the business

Kommentare: sSilent Partner has been great so far to help us managing the business, developping an ad hoc cash report preventing us wasting a lot of time reconciling data.

Vorteile:

eSilent Partner has an amazing support team, super reactive, doing the best to be sure your question is answered VERY quickly.

Nachteile:

I would like more features to keep integrating within the same software: more flexible expense report and project management

eSilentPartner and Magnum

Kommentare: We have been using eSP for over 11 years. Our company has grown 5x since then in business ; eSP has given us Job reports, A/R, A/P, G/L close, plus the knowledge of technical help. They are constantly releasing new versions to improve with the times.

Vorteile:

The Accrued Media report- this report allows me to know what media vendor invoices I am missing

Nachteile:

Media - the ability to import excel media plans; and even though I understand I wish there was a media vendor report I can run by media client.

Silent Partner 20 years later

Kommentare: After roughly 20 years of using Silent Partner, I can honestly say I'm very happy with how easy it is to use. Closing the month/year is reasonably painless and the support team is very helpful and quick to help with any problems.

Vorteile:

Very easy to do everything from writing checks to printing reports. Enough options on all aspects of Silent Partner to fit all types of companies and their needs

Nachteile:

sometimes the updates will force you to do things you are used to in a different way. that being said, once you get used to the updates, you see they are usually for the better.

great service with [SENSITIVE CONTENT]. So efficient!!!

Kommentare: great experience so far

Vorteile:

easy to navigate and the eforum guide is very helpful to navigate should we ever encounter any problems while working with the software.

Nachteile:

we like contacting directly our contacts ie. [SENSITIVE CONTENT] versus going through eforum.

eSilentPARTNER Review

Kommentare: Good experience so far! [SENSITIVE CONTENT] is great.

Vorteile:

I think that the job jacket is pretty good. I like being able to upload documents/view invoices and job charges all in one spot.

Nachteile:

I'd like to be able to view more than just "last year" "this year" and "next year"

eSilentPartner Recommendation

Kommentare: With regards to our Production the software allows for an easier transition to a Digital approach with storage as well.

Vorteile:

The ease with which each function can be carried out

Nachteile:

There isn't anything about the software I do not like. If I cannot access what is needed [SENSITIVE CONTENT] and the team from SP is more than willing to accommodate us and assist with solutions.

Ease of ESP

Kommentare: I primarily work with the billing and invoicing, which is very easy for me since I have been using ESP for quite a few years now.

Vorteile:

It is easy to use and understand when you get used to using it.

Nachteile:

Only cons are when I make an error by mistake.

Long Time eSilentPartner User

Kommentare: Good.

Vorteile:

Overall the software is very user friendly, and the team has always been able to accommodate most special requests/ updates that we have asked for.

Nachteile:

I wish there were more in depth options for standard reporting.

After Sales Support

Kommentare: Ease of day to day operations due to a trustworthy technical support.

Vorteile:

This is my first experience as a user of eSP. The product is generally intuitive and meets the expectations of the core areas of the company. My responsibility is Finance, as such my daily interaction with the product is AR, AP, GL and Revenue (or Income Statement reports). Still a lot to learn but the most relevant feature of the product is the solid knowledge of Michelle Smith and her fast response to my questions. I am so positive impressed by her professionalism and passion to serve.

Nachteile:

For finance processes and reporting, I do see the need to add features such as: Cash flow reports, Cash flow forecasting, grouping of Clients or Vendor codes to track performance of Clients or Vendors belonging to the same group. Configuration to send mass e-mails to clients to share their statements of accounts, automatic remainders of invoices due or overdue. Availability for Canada of the A/P > Computer Checks (ACH option).

Silent Partner

Kommentare: As of yet, my experience has been a good one, whenever I need help, I do ticket in the forum and [SENSITIVE CONTENT] is always quick to answer me. She is amazing to work with!

Vorteile:

I like the capabilities it has to support our agency

Nachteile:

There is a lot that I don't know as far as what Silent Partner has to offer