Wer nutzt diese Software?

Our best clients are call centers with at least 5 agents, engaged in blended (inbound and outbound) call environments. A variety of consumer and b2b application benefit from our solutions.

Durchschnittliche Bewertung

123 Bewertungen
  • Gesamt 5 / 5
  • Benutzerfreundlichkeit 5 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktdetails

  • Startpreis 89,00 $/Monat
    Preisinformationen
  • Kostenlose Version Nein
  • Kostenlose Testversion Ja, Kostenlose Testversion
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • ChaseData
  • http://www.chasedatacorp.com
  • Gegründet 1997

Über CallCenterNOW

ChaseData's cloud based Call Center Solution offers leading edge technology and value for call centers with 5 or more agents. Superior performance, customer service, and user friendly interfaces make ChaseData the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third party applications. Contact us today to request a free demo.

CallCenterNOW Funktionen

  • Anrufaufzeichnung
  • Anrufprotokoll
  • Anruftext-Aufzeichnung
  • Berichterstattung / Analyse
  • Echtzeit-Chat
  • Eskalationsmanagement
  • Gemischtes Call-Center
  • Inbound Callcenter
  • Interaktive Sprachantwort
  • Kampagnenmanagement
  • Manuelles Wahlsystem
  • Outbound-Callcenter
  • Progressives Wählersystem
  • Prädiktive Wähler
  • Warteschlangenmanagement
  • Anrufaufzeichnung
  • Anruftext-Aufzeichnung
  • Berichterstattung über Anrufe
  • Call-Center-Management
  • Leadmanagement
  • Power Dialer
  • Preview Dialer
  • Progressives Wählersystem
  • Prädiktive Wähler
  • Umfragen
  • Anrufaufzeichnung
  • Anrufergebnisse
  • Anrufüberwachung
  • FCC-Compliance
  • FTC-Compliance
  • Kampagnen-spezifische Anrufer-ID
  • Kontaktmanagement
  • Lead-Erfassung
  • Leadmanagement
  • Rückruf-Terminplanung
  • Umleitung der Anrufe
  • Anrufüberwachung
  • Automatisches Telefonwählgerät
  • Call-Center-Management
  • Eingehende Berichterstattung
  • IVR / Spracherkennung
  • Kontaktmanagement
  • Outbound-Berichterstattung
  • Prädiktive Wähler
  • Stimmen- & Daten-Integration
  • Telemarketing-Management
  • VoIP (IP-Telefonie)
  • Anrufaufzeichnung
  • Automatische Einwahl
  • Dashboard
  • Datenmanagement
  • Kampagnenmanagement
  • Lead Scoring
  • Lead-Distribution
  • Lead-Erfassung
  • Leistungsmanagement
  • Management der Anruflisten

Empfohlene Produkte

Die hilfreichsten Reviews für CallCenterNOW

ChaseData System was instrumental in easily replacing our premised system while increasing productivity and reducing cost.

Mit Google übersetzen Bewertet am 10.7.2017
Kenneth B.
Director of Systems Engineering
Marketing & Werbung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This solution allowed us to maintain a solid Dialing platform for our organization while substantially reducing cost which is critical in these economic times.

Vorteile: I had worked with a number of Premise Enterprise Dialers in the past and needed to find a powerful Hosted Based solution that could be managed from our main corporate office. We needed a system to be strong with Compliance (DNC) with local, state and Federal Regulations. With the changing Economic trends and with tighter profit margins being pushed we needed to find a powerful solution that could drive and grow our Marketing Company without eating into all of the profits that were being generated. After an intensive search for a replacement of our current Noble System Enterprise Dialer (Premise) we found that ChaseData Dialer was the best solution available. The features that ChaseData Dialer provided us fit our needs along with lowering our cost substantially.
Our Business activities include telemarketing, reservations, customer service, and travel agency groups with all needing a combination of Inbound and Outbound Calling with custom Campaign and Scripts needing to be built. We needed to capture and easily access digital recordings of all inbound and outbound calls. We have agents and managers that are located in local and remote offices along with remote agents running from their homes. These are all easily managed from any location within the ChaseData Dialer Solution.

Nachteile: I have no concerns as the system works exactly as it is designed to.
Although we had initial concerns over the stability of any Hosted Dialer System we found that was not an issue with the ChaseData Dialer Hosted System as they have built redundancy in the design of their network. If technical issues had arisen it was more of a local service provider issue than with the ChaseData Dialer network.

Antwort des Softwareanbieters

von ChaseData an 11.7.2017

Thank you Kenneth for your review.

Better than Five9 or Spitfire!

Mit Google übersetzen Bewertet am 1.11.2016
Brock S.
COO
Telekommunikation, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
Quelle: SoftwareAdvice
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I've used 2 other comparable predictive dialers, Five9 and Spitfire. Also, I'm the systems administrator so I'm the one who has had to implemete each of these systems. Chase Data BY FAR is the best dialer I've used and my salesman feel the same way. Mainly for its simplicity. Five9 has more reporting options, but anyone who knows how to use excel doesn't need to have to deal with them. Five9 isn't bad, but this has run much smoother. And then spitfire... well, spitfire is just a pain in the cash. Way too expensive to buy and to run month to month. The simplicity, functionality, ability and the overall appearance is quite simply perfect. The set up was incredibly fast, but there's also plenty of room for tweaking if you wanted or felt like you needed to.

Vorteile: I LOVE how well I can monitor my reps. I can see a live feed of what's on there screen if I need to, listen to calls and do all my coaching from my computer during the sales day. The predictive dialer does a great job at handling calls, keeping my drop rate low but also keeps the calls running fast. #1 pro is the auto boost, which means that you can set it up so that if your calls aren't coming in fast enough (outbound) then the system will automatically boost the number of lines calling out depending on your settings. With spitfire, you could set it to drop rate or call ratio, but I burned through A LOT of leads, no, THOUSANDS of leads with both spitfire and Five9 because I had to manage it myself. With this dialer you DO NOT have to babysit the speed, it runs as fast as you want it too automatically, not too fast and not too slow depending on how you want it to boost it. Seriously amazing!

Nachteile: The default caller IDs had a weird caller id name, so I recommend if you're doing the trial to come prepared with your own numbers (you can put in whatever numbers you want, just like on Five9 or Spitfire).

Lies weitere Bewertungen