BlueCherry

Support is everything

Kommentare: We are using BC for many years and we are happy with our accomplish with the software.

Vorteile:

What I most like is how Bluecherry can support a retail business. The PLM functions, CSC and other integrations are the differentials for this system

Nachteile:

The support is what I least like about this software. They need to assist you better and faster. The system is good, but a good service support is necessary.

Full End to End Solution

Kommentare: Overall the experience once we had 2 years of use under our belt has been good. The first 24 months were difficult and frustrating. However, I have spoken to many fellow business owners on their experience with an ERP integration and none of them said it was smooth.

Vorteile:

BlueCherry provides a full end-to-end solution that has the ability to grow as your company grows. You can avoid multiple 3rd party plug-ins that other ERP software providers utilize that never really function as planned.

Nachteile:

A lot of the modules were not out of the box and we spent a significant amount of money getting the modules functioning at a basic level. The training on the different systems did not follow a logical time line and there was a lot of jumping around which meant key features were missed.

Needs Upgrades

Vorteile:

I like that it simple to understand once you are trained in the software. The screens are clear and easy to read, such as the style master and production order entry functionalities, and there are a plethora of reports you can run with the report launcher.

Nachteile:

I feel that the sales orders have too many unnecessary steps. It would be nice if 1 product could live in 1 line for a sales order. However, as the software now stands, when you have different size packs you end up having to enter each as a different line. Once you combine that with the prior step of setting up style master, putting a sales order together can be complicated and time consuming. There are a number of things that should be simplified to make it easier for sales teams to sell.

Streamline and Grow Your Operation with BlueCherry

Vorteile:

BlueCherry's specific focus on our industry and long history of providing solutions in this space has been integral in helping us to streamline, optimize and grow our business on the platform. The development and implementation team has years of experience both with the product and in the industry, and as a result, they have been able to assist us in relieving bottlenecks and addressing challenges and a strategic and efficient manner. The product is flexible and integrates with most of the key software tools and providers we need to use to run our business.

Nachteile:

The biggest challenge we experienced with BlueCherry was shifting to exception based rules to run our core business functionalities. Our previous software was quite limited, and as a result nearly all processes were hands on. With BlueCherry, we are able to create rule sets to automate a tremendous amount of our day to day processes, and only to catch and address exception cases. This required a big shift in our mindset , and some challenges in setting up optimal rules for our operations. Once in place, however, these functions became much more automatic.

CGS MAKES OUR EVERYDAY SIMPLER

Kommentare: I enjoy using the software, and am pleased with their customer service. If there's an issue, it's usually resolve quite quickly.

Vorteile:

I love the user-friendly templates. Reports are also very important.

Nachteile:

Some reports are not as I would like them so I'm forced to convert to Excel and manipulate them so I can submit the right way.