Remedy Asset Management

Remedy Asset Management

von BMC Software

Wer verwendet Remedy Asset Management?

Global Markets across all verticals and industries

Was ist Remedy Asset Management?

BMC Remedy Asset Management provides control and visibility over the complete lifecycle of your assets. With close integration across the tools that support your end-to-end workflows and easy access to multiple financial models and analyses.

Remedy Asset Management – Details

BMC Software

http://www.bmc.com

Gegründet 1980

Remedy Asset Management – Preisübersicht

Remedy Asset Management bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für Remedy Asset Management findest du unten.

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Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Installiert - Mac

Cloud, SaaS, Web

Installiert - Windows

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Remedy Asset Management Funktionen

IT Asset Management Software
Bedarfsmanagement
Beschaffungsmanagement
Compliance-Verfolgung
Instandhaltungsmanagement
Inventarverwaltung
Konfigurationsmanagement
Kostennachverfolgung
Lieferanten-Management
Vertrags-/Lizenz-Management
Wirtschaftsprüfung-Management

Remedy Asset Management – Nutzerbewertungen

Zeigt 5 von 100 Nutzerbewertungen

Gesamt
4.1/5
Benutzerfreundlichkeit
3.8/5
Kundenservice
4/5
Funktionen
4/5
Preis-Leistungs-Verhältnis
4/5

Former RAC and BMC Accredited Administrator AR System

Bewertet am 6.3.2018
Antonio A.
ITSM Specialist
13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Using the BMC ITSM you can consolidate in a Suite the major task of the ITSM support staff based on ITIL best practices.

Vorteile: The Remedy ITSM Suites cover the main processs of the ITSM aligned to ITIL best practices. All the Application are integrated as part of the ITSM Suite in order to manage the different scenarios that normally needs to be handled by the support staff. Using the AR System Server as base the ITSM applications can be customized in order to give to the organizations complete and achieve thier functionality requierements. The license model of floating write licenses, lets the organization to share licenses pool.

Nachteile: BMC Remedy ITSM was born as an On premise solution, the cloud option is in the process to be a mature option. In Remedy you could achieve many thing but you need a lot experience with the product to complete it.

Best tool for Resolving Dockets - Customer support

Bewertet am 4.5.2019
Bala jyothi R.
JTO
Telekommunikation, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We are using Remedy on a daily basis to resolve customer tickets...very easy to keep track of the issues, customer can revert back as well , so that we can provide optimum solution to the issues raised through remedy dockets..

Vorteile: It is very helpful for resolving the dockets, almost all the attributes are self explanatory, easy to use, what i like the most is reports are generated with all the details like when the docket is raised, when it is resolved, average time duration, and also we can customize the reports...It makes life easy

Nachteile: So far everything is useful and good about Remedy

Essential and User Friendly Tool used for ticketing purpose

Bewertet am 5.2.2020
Prachi K.
Project Engineer
Informationstechnologie & -dienste, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Best Ticketing tool for business purpose. Gives us wide range of options to customize from.
breadth of services.
Easily understandable
Can generate reports according to requirement
Able to link tickets to one another easily

Vorteile: Able to create. update, resolve tickets easily
Able to calculate SLA.
Good process work flow
Able to link Incidents to problem and change requests

Nachteile: Too many fields are needed to be filled up for raising a ticket, thus its a bit time consuming for us.

Overall Adequate Functionality

Bewertet am 26.11.2019
Jacqua C.
Manager Tech Support
Bankwesen, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Remedy enables our organization to track incidents and change requests in a single system of record.

Vorteile: I like that change requests can be linked to incidents and tasks. This is very helpful when quantifying impact.

Nachteile: Reporting is quite difficult, at least in our organization. Also extracting data is not easy and adding additional fields to assist with data analysis of incidents does not appear to be easy to accomodate.

Remedy Review

Bewertet am 3.7.2019
Verifizierter Rezensent
Software Developer Intern
Konsumgüter, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
4/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, I wouldn't recommend Remedy for IT Service Management. I believe there are better solutions available that are user friendly while also being visually appealing.

Vorteile: This software has a very simple layout that makes tracking information down an easy task. The filtering within the application is great and allows for extremely specified results. I like the priority emails that are given based on open tickets. This process allows teams to stay on track to complete requirements and continuously close open tickets.

Nachteile: I don't enjoy how the UI visually looks. The application has a very outdated look that doesn't appeal to you visually. I have found difficulty when trying to close Incidents because of status issues. This has been my biggest issue because Remedy will want me to enter twenty different status boxes in order to close a ticket or I will receive multiple errors.