VanillaSoft

VanillaSoft

von VanillaSoft

Wer verwendet VanillaSoft?

Interne und Remote-Vertriebsteams.

Was ist VanillaSoft?

Steigere deine Produktivität bei ausgehenden Anrufen mit VanillaSoft. VanillaSoft ist die nutzerfreundliche, cloudbasierte Lösung für Telemarketing, Terminvereinbarungen und Innendienst.
Der Funktionsumfang von VanillaSoft sorgt dafür, dass jede Minute zählt: Progressives Wählen, Next-Best-Lead-Routing, On-Board-Skripting, automatisiertes E-Mailing, Echtzeit-Lead-Verteilung, Live-Dashboard und Anrufaufzeichnung für Schulungen. Es ist perfekt für teambasierte Verkäufe, Prospecting, Terminvereinbarungen und Telefundraising.

VanillaSoft – Details

VanillaSoft

http://www.vanillasoft.com

Gegründet 2003

VanillaSoft – Kostenübersicht

VanillaSoft bietet keine Gratisversion, aber eine kostenlose Testversion.

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

VanillaSoft Funktionen

Absatzplanung Software

Der Softwareanbieter hat diese Information nicht vervollständigt.

Anrufaufzeichnung
Automatische Einwahl
Dashboard
Datenmanagement
Kampagnenmanagement
Lead Scoring
Lead-Distribution
Lead-Erfassung
Leistungsmanagement
Management der Anruflisten
Kampagnenmanagement
Lead Scoring
Lead Segmentierung
Lead-Distribution
Lead-Erfassung
Lead-Pflege
Pipeline-Management
Planungs-Tools
Quellen-Nachverfolgung
Verfolgung von Interaktionen
Angebotserstellung
Anrufmanagement
Chancenmanagement
E-Mail Marketing
Gebietsmanagement
Kampagnenmanagement
Kanalmanagement
Kontaktmanagement
Kundendatenbank
Leadmanagement
Leistungskennzahlen
Provisionsmanagement
Verkaufsprognose
Vertragsmanagement
Vertriebsaußendienst-Management
Zugriffsquellen-Verfolgung
Angebotsmanagement
Content-Management
Dokumentenmanagement
Gebietsmanagement
Kollaboration
Kontaktmanagement
Leadmanagement
Leistungsmanagement
Meeting-Management
Präsentation-Management
Trainingsmanagement
Ziel- / Kontingentverwaltung

VanillaSoft – Nutzerbewertungen

Zeigt 5 von 141 Nutzerbewertungen

Gesamt
4,7/5
Benutzerfreundlichkeit
4,7/5
Kundenservice
4,6/5
Funktionen
4,5/5
Preis-Leistungs-Verhältnis
4,7/5
Melissa A.
IT Manager & Sales Executive
13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 30.3.2018

"Appointment Setting & Prospect Management for the professional"

Vorteile: Responsive and knowledgeable internal customer support and top notch staff interactions. Google calendar integration allows you to set appointments with confidence that the representative (external agent) will be available for them! Automatic timezone allocation for prospect records which allows appointments to be set for representatives who operate nationwide with no manual accounting for timezone needed; the software is nearly goof proof in calendaring considerations. Unlimited projects allowed and robust customization ensures that every project/marketing campaign is uniquely set up to meet your company or client's needs. I really appreciate the ability to customize result codes and the fact that you are not regulated to rigid categories or outcome processes. Each result can trigger multiple functions and this gives the administrator the power to control and maintain appropriate routing of prospects with minimal user effort. A decent dashboard system and intuitive reporting creation.

Nachteile: My top complaint has to be with the WYSIWYG editor for scripts and email templates, it is sufficient. However, in the NEW VS interface pasting text with from Google Docs or Word invariably produces an error (complete hang on selecting that script, only fixable by reverting to previous version interface) if the document was over a page long, unless pasted as plain text. Even if the original document has all formatting removed prior to copying. I would greatly appreciate a fix for this and support for pasting simple formatting options without errors.

  • Quelle des Nutzers 
  • Bewertet am 30.3.2018
Jeremy O.
Sales Manager
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 23.1.2020

"SDR Sales Simplified"

Kommentare: We use this product for cold calling and setting appointments. Works great. Let’s you script calls, setup sequences, and automate workflows. Allows reps to focus on the quality of the conversation because everything else is automated. Our SDR team would not exist if we would not have implemented VanillaSoft. Dump leads in and get to work.

Vorteile: Allows for SDR sales automation, custom rules and workflows, and gets results.

Nachteile: Could be prettier, I suppose. I’m being picky here - it’s great at what it does.

  • Quelle des Nutzers 
  • Bewertet am 23.1.2020
Scott C.
President
Versicherung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 25.5.2020

"The ultimate "Phone" prospecting tool for businesses"

Kommentare: Overall, this is my "go to" system. I wish it was a little cheaper but it does what we need it to do and it does it very well! If you work in this system every day, it will make you successful! Hit the start button and go!

Vorteile: I have used this system on and off since 2009 and it's come a long way since then. I keep going back to it because it does the main important things very well. Also, I've had telemarketers try two other systems and they all loved Vanillasoft the most. In fact, after deciding to go with a cheaper option, they would come back to me and ask if we could use VS again. Including my son who just told me yesterday that he always loved Vanillasoft because it took the guesswork out of the picture and only showed you one lead at a time. I think that's one of the main benefits. 1. It puts one lead in front of you at a time. It eliminates the question "who should I call?".
2. It doesn't let you think too much or waste time.
3. The follow up system works great. Meaning, it's easy to leave a note and schedule a call back whether its using the calendar feature or using the dispositions that automatically put the lead back in your que at a predetermined date. Either way you do it, I always felt completely confident that once I finished with a lead that it would come back to me at the appropriate time without me having to think about it. That's huge!
4. The activity dashboard is awesome. It tells you how many dials, conversations, appts, length of time spent on calls, etc. It really puts all the data right in front of you.
5. Emailing and Document Library: Email right from the system using templates and store docs. Very Easy!
6. Hands down, best customer service in the business!!!

Nachteile: Price: For the first user its going to cost you about $200 if you want all the features. $100 for the basics and then $30 for auto-dialing, $30 for their phone and $30 to record and store calls. Every other user is $80 for the basics + $90 for the rest. So, two users with everything will cost you about $370 a month. With that said, I always go back to it. So, better to spend money on something that will get you results. Reports: They are great and endless... just wish they were easier to put together. It takes some time to really understand how to generate them. Also, wish they had automated reports that once you set up, they just get emailed to you everyday. Integrations: This is a phone marketing system with "some" email capabilities. It's not going to do social or look up lead data etc... I wish it would integrate with other email marketing systems like constant contact. It does tell you when someone opens an email if you're in the lead... but it doesn't tell you how often they opened and I don't believe it lets you call just the people who open your emails. It might but I'm not sure how if it does.

  • Quelle des Nutzers 
  • Bewertet am 25.5.2020
Rebecca H.
Business Development Rep
Unternehmensberatung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    5/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 14.3.2018

"Where's the App and Pause Calling?"

Kommentare: Should have more portability (create an app) for those on the go and better functionality. Lose the browser only.

Vorteile: Easy to use for end user. Open platform and superior navigation/disposition functions. Easy to add tagged fields to pull data in a variety of ways.

Nachteile: No stand alone apps for android, iOS, pc or mac. Just browser functionality. Cannot pause calling (for reporting). If agents stay logged in on their browser it acts like active hours. No way to adjust have to manually adjust reporting.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 14.3.2018
Kent P.
Sales Manager
Groߟhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 20.11.2019

"Revolutionized our organization"

Kommentare: VanillaSoft has eliminated many problems such as:
-multiple calls to one prospect from different callers
-calling existing customers as prospects
-time wasting manual reporting
-lack of caller activity visibility

Vorteile: VanillaSoft streamlines our selling efforts and has completely revolutionized the way we run our company. We've gone from literally using printouts, excel sheets etc to manage our accounts and prospects to everything being through VanillaSoft. VanillaSoft has made us more efficient in calling, reporting, closing new business, pretty much every area of our company has improved by using VanillaSoft.

Nachteile: There are not many things I dislike about VanillaSoft. Anytime I have a problem, their customer service is very responsive and helpful, and they even take your suggestions for new features and are constantly rolling out improvements.

  • Quelle des Nutzers 
  • Bewertet am 20.11.2019