--- description: Detaillierte Informationen über Vanillasoft zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vanillasoft Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Inside-Sales-Software](/directory/30680/inside-sales/software) > [Vanillasoft](/software/27609/vanillasoft) # Vanillasoft Canonical: https://www.capterra.com.de/software/27609/vanillasoft Seite: 1 / 11\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/27609/vanillasoft?page=2) > Cloudbasierte Lead-Management-Software mit automatischer Wählfunktion, Anrufaufzeichnung, DNC-Konformität und Web-Lead-Integration für ausgehende Anrufe. > > Bewertung: **4.6/5** von 233 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Vanillasoft? Interne und Remote-Vertriebsteams. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 233 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: VanillaSoft - **Region**: Plano, USA - **Gegründet**: 2003 ## Gewerblicher Kontext - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Kanada, Vereinigte Staaten ## Funktionen - Aktivitäts-Dashboard - Anpassbare Berichte - Anpassbare Felder - Anpassbares Scoring - Anruf-Transkription - Anrufüberwachung - Aufgabenmanagement - Aufzeichnung - Automatisches Telefonwahlgerät - Berichterstattung / Analyse - CRM - Chancenmanagement - Daten-Import / -Export - E-Mail-Management - Engagement-Tracking - Für Versicherungsbranche - Kalender-/Erinnerungssystem - Kalenderverwaltung - Kampagnenmanagement - Kommunikationsmanagement - Kontaktmanagement - Kundendatenbank - Lead Segmentierung - Lead-Distribution - Lead-Erfassung - Lead-Pflege - Lead-Qualifizierung - Leadmanagement - Leistungskennzahlen - Management der Anruflisten - Meeting-Management - Multi-Channel-Kommunikation - Performance Management - Pipeline-Management - Planungs-Tools - Priorisierung - Prädiktive Analytik - Third-Party Integrations - Verfolgung von Interaktionen - Verkaufsberichte - Vertriebsaktivitätsmanagement - Werkzeuge zur Zusammenarbeit - Workflow Automation - Workflow-Management ## Integrationen (11 insgesamt) - Chorus - Comm-unity - Docusign - Gong.io - Salesforce Platform - Salesforce Sales Cloud - VerticalResponse - Vidyard - Vonage Business Communications - Zapier - authorize.net ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Inside-Sales-Software](https://www.capterra.com.de/directory/30680/inside-sales/software) ## Ähnliche Kategorien - [Inside-Sales-Software](https://www.capterra.com.de/directory/30680/inside-sales/software) - [Sales Force Automation Software](https://www.capterra.com.de/directory/12/sales-force-automation/software) - [Vertriebsunterstützung Software](https://www.capterra.com.de/directory/30798/sales-enablement/software) - [Lead-Management-Software](https://www.capterra.com.de/directory/30017/lead-management/software) - [Absatzplanung Software](https://www.capterra.com.de/directory/30930/sales-forecasting/software) ## Alternativen 1. [HubSpot CRM](https://www.capterra.com.de/software/152373/hubspot-crm) — 4.5/5 (4470 reviews) 2. [Zoho CRM](https://www.capterra.com.de/software/155928/zoho-crm) — 4.3/5 (6983 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.com.de/software/204998/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.com.de/software/61368/salesforce) — 4.4/5 (18791 reviews) 5. [Dynamics 365](https://www.capterra.com.de/software/157279/dynamics-365) — 4.4/5 (5834 reviews) ## Nutzerbewertungen ### "VSoft Is Very Reliable" — 5.0/5 > **JOIA** | *29. Juli 2025* | Versicherung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The ease of access is very sufficient. Communication tools are up to date and functions well with the tailored options > > **Nachteile**: The preset combined options that I can not opt out of before purchase. I would like the opt out option added > > I have used it for many years and it has always been streamlined. Learning curves are very minimal and they have resources available to help resolve any issues ----- ### "Streamlined Lead Management with Powerful Automation" — 5.0/5 > **Kathia** | *22. Oktober 2025* | Verbraucherdienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Vanillasoft makes it easy to manage leads and automate follow-up tasks. The workflow automation saves a lot of time, and the interface is straightforward once you get used to it. I especially liked the call queue feature, it ensures reps never miss a lead and keeps outreach consistent. Their security features, including user permissions and data access controls, also inspire confidence. > > **Nachteile**: The reporting tools could be more customizable. Some analytics are locked behind higher tiers, and integrating with other CRMs or marketing tools sometimes requires manual setup or third-party connectors. The learning curve for new team members can also be a bit steep. also Clarity is dope. > > Overall, Vanillasoft is a solid sales engagement platform that delivers great value for money, especially for teams focused on outbound calling and lead follow-up. Customer support is responsive and knowledgeable, and onboarding resources are helpful. Once configured, it really boosts productivity and lead conversion rates. ----- ### "Rudimentary At Best." — 1.0/5 > **Gabby** | *25. August 2025* | Fundraising | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: If I'm being honest, I don't really like anything about Vanilla Soft. Every single aspect of it is rudimentary at best. > > **Nachteile**: If I have multiple people texting me, when a new message comes in, the other message fully disappears and if I'm not paying attention, my message is now being sent to someone that it has NOTHING to do with. We cannot receive photos. The phones and they're ability to call and it go through is a mess 9 times out of 10. If you email someone with another person cc'ed and one of the emails is wrong/bounces... NOW YOU CAN'T EMAIL EITHER OF THEM without getting Vanilla Soft involved. All of the improvements that have been rolled out have actually made pretty much EVERYTHING significantly WORSE. > > The learning curve of to this program is that you need to memorize the ways that its bad so that you can work around the issue before it even presents itself. I should have to copy every email before I send it, in fear that the whole system is going to crash out the second I hit send. I'm honestly not the hugest fan of the program. It's very much not a user friendly platform in a lot of ways including the fact that literally everything HAS to be resulted to be moved/we cannot just drag and drop it. It's also incredibly inconvenient that your text platform is basically useless in most ways. ----- ### "My overall experience with VS." — 5.0/5 > **Felipe** | *4. August 2025* | Versicherung | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: What I liked most about VanillaSoft was its intuitive user interface and powerful automation tools. It made it easy to prioritize leads, streamline follow-ups, and stay productive. The real-time performance tracking and call routing features also helped improve team efficiency and accountability. > > **Nachteile**: What I liked least about VanillaSoft was the occasional lag and syncing issues, especially during high-volume outreach periods. Additionally, the reporting dashboard could be more customizable for detailed performance insights. > > My overall experience with VanillaSoft was positive. It’s a powerful tool for managing outreach, keeping leads organized, and improving follow-up efficiency. The dialing and scripting features helped streamline conversations, and it supported consistent productivity. With a few improvements to reporting and system speed, it could be nearly perfect. ----- ### "Vanillasoft not Vanillahard" — 5.0/5 > **Eric** | *29. Januar 2026* | Versicherung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I love how easy the setup is with calling leads and dispositioning them to their appropriate category. > > **Nachteile**: I do not have any issues with Vanillasoft it's very easy to call the leads and really the only problem is the mindset I can have at times. > > Amazing, I've had it for over 5 years now and do not regret it what so ever. I recommend all new agents to give Vanillasoft a try. ----- Seite: 1 / 11\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/27609/vanillasoft?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/27609/vanillasoft) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten