Wer nutzt diese Software?
Interne und Remote-Vertriebsteams.
Durchschnittliche Bewertung139 Bewertungen
- Gesamt 4.7/5
- Benutzerfreundlichkeit 4.7/5
- Kundenservice 4.6/5
- Funktionen 4.5/5
- Preis-Leistungs-Verhältnis 4.7/5
- Kostenlose Version Nein
- Gratis Testen Ja
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2003
Steigere deine Produktivität bei ausgehenden Anrufen mit VanillaSoft. VanillaSoft ist die nutzerfreundliche, cloudbasierte Lösung für Telemarketing, Terminvereinbarungen und Innendienst.
Der Funktionsumfang von VanillaSoft sorgt dafür, dass jede Minute zählt: Progressives Wählen, Next-Best-Lead-Routing, On-Board-Skripting, automatisiertes E-Mailing, Echtzeit-Lead-Verteilung, Live-Dashboard und Anrufaufzeichnung für Schulungen. Es ist perfekt für teambasierte Verkäufe, Prospecting, Terminvereinbarungen und Telefundraising.
- Automatische Einwahl
- Lead Scoring
- Management der Anruflisten
- Lead Scoring
- Lead Segmentierung
- Verfolgung von Interaktionen
- E-Mail Marketing
- Ziel- / Kontingentverwaltung
Die hilfreichsten Reviews für VanillaSoft
Bewertet am 30.3.2018
Appointment Setting & Prospect Management for the professional
Vorteile: Responsive and knowledgeable internal customer support and top notch staff interactions. Google calendar integration allows you to set appointments with confidence that the representative (external agent) will be available for them! Automatic timezone allocation for prospect records which allows appointments to be set for representatives who operate nationwide with no manual accounting for timezone needed; the software is nearly goof proof in calendaring considerations. Unlimited projects allowed and robust customization ensures that every project/marketing campaign is uniquely set up to meet your company or client's needs. I really appreciate the ability to customize result codes and the fact that you are not regulated to rigid categories or outcome processes. Each result can trigger multiple functions and this gives the administrator the power to control and maintain appropriate routing of prospects with minimal user effort. A decent dashboard system and intuitive reporting creation.
Nachteile: My top complaint has to be with the WYSIWYG editor for scripts and email templates, it is sufficient. However, in the NEW VS interface pasting text with from Google Docs or Word invariably produces an error (complete hang on selecting that script, only fixable by reverting to previous version interface) if the document was over a page long, unless pasted as plain text. Even if the original document has all formatting removed prior to copying. I would greatly appreciate a fix for this and support for pasting simple formatting options without errors.
Bewertet am 20.11.2019
Revolutionized our organization
VanillaSoft has eliminated many problems such as:
-multiple calls to one prospect from different callers
-calling existing customers as prospects
-time wasting manual reporting
-lack of caller activity visibility
Vorteile: VanillaSoft streamlines our selling efforts and has completely revolutionized the way we run our company. We've gone from literally using printouts, excel sheets etc to manage our accounts and prospects to everything being through VanillaSoft. VanillaSoft has made us more efficient in calling, reporting, closing new business, pretty much every area of our company has improved by using VanillaSoft.
Nachteile: There are not many things I dislike about VanillaSoft. Anytime I have a problem, their customer service is very responsive and helpful, and they even take your suggestions for new features and are constantly rolling out improvements.
Bewertet am 22.11.2019
Very good lead management - calendar functionality could be improved.
Kommentare: Vanilla Soft is an easy-to-use lead management program that has smooth integration of outside applications, a wealth of flexibility in their templates, and (with some improvements) is a contender for a top choice in lead-management systems.
This is an extremely easy-to-use interface with lots of flexibility to add client information. It connects the end use (employee) and the client in an easy and reliable way - even when involving outside applications.
The templates seem flexible and open for a lot of customization.
Nachteile: The calendar function is lacking in options. There needs to be a drag-and-drop OR drop-down function in Calendar view that allows the end user (employee) to easily reschedule calls without re-resulting them. the calendar should have work-top options so meetings and other office-related things can be scheduled within the calendar. The form tabs should be able to be duplicated within the same lead. Once the form is created and approved by the administrator the end user (employee) should be able to create duplicates of the same form. This would eliminate the need to create duplicate leads in order to access the same form twice.
Bewertet am 14.3.2018
Where's the App and Pause Calling?
Kommentare: Should have more portability (create an app) for those on the go and better functionality. Lose the browser only.
Vorteile: Easy to use for end user. Open platform and superior navigation/disposition functions. Easy to add tagged fields to pull data in a variety of ways.
Nachteile: No stand alone apps for android, iOS, pc or mac. Just browser functionality. Cannot pause calling (for reporting). If agents stay logged in on their browser it acts like active hours. No way to adjust have to manually adjust reporting.
Bewertet am 8.3.2019
High value product for higher ed call center
Erik h. V.
Kommentare: Overall, very reliable software that allows us to run our call center completely paperless. Tools available for supervisors to monitor caller productivity are really important to running an efficient call center. Minimal training allows callers to feel comfortable with the software soon after calling. Focus is then on securing gifts from donors.
Vorteile: Really easy for student callers to use. New layout is very functional and straightforward; doesn't require much training to learn. Provides the right features without cluttering the dashboard. Call scripting is simple and effective, reporting functionality is robust, workflow/routing allows for segmentation and efficiency.
Nachteile: Email client is a bit difficult to use and doesn't have a very modern look to it. Occasional service outages hamper productivity, but this is not often.