TM3

Tm3 for beauty salons

Vorteile:

The team at TM3 were so helpful to me at the start when installed the system in my business. The support has been and continues to be excellent. During the recent lockdown I was able to avail of the account hibernation - this kept my data safe while the business was closed. Knowing that my clients information is safe and secure is most important. Tm3 is so easy to use - even for me who is not technically minded! I look forward to having the system for many more years to come.

Nachteile:

There is nothing I would change about the software I’ve got. It was specially designed for my beauty business.

Experiences

Kommentare: Very positive generally
Been using it for 10+ years and moved up through the versions
Tech team really helpful
Have recommended and its been taken up by 3 other users recently and was told I would get a discount but that has not happened!

Vorteile:

Diary management Case notes Bespoke reports Fantastic support from tech team although responses have been badly affected by Covid

Nachteile:

No signature on bespoke emails No area for frequently used attachments to be stored Happy to use IM but tel should be re-installed as response times can be slow and then messages are cut off if we don't respond within a certain time frame but when in clinic this can't always be done Text costs

Overall a fairly good clinical system that is quickly being outdated by recent software out there!!!

Kommentare: Overall it is fair, to be honest, I am looking at changing providers as as other software programs appear to be more advanced now than TM3.
To request updates to things we are told that that info will be given as a request to the developing team, but you know that is a way of saying this will not happen from experience.

Vorteile:

Can customise a fair amount of functions to the way in which your clinic operates. Reminders and free use of email is great. Invoicing is really good.

Nachteile:

Things are not updated regularly enough, the desktop software seems to be forgotten about completely. The online version is not user friendly and loses some of the great functions the desktop version has. For example, allowing you to read a communication and make changes to it if required before it is sent. The online booking system states "prices from" giving the lowest price of a group session to the client, when they request a £25 session as it states this prices from, this could lead to patient complaints for false advertising. The telephony help has been offline for way too long, as a business I managed to set up an internet phone system very easily to use when home working, I have no idea why TM3 did not provide this? The system crashes regularly. When updates occur or support sometimes need to do something with the system if it crashes, they forget to upload word again to open documents and you have to call back to get this working again. If a patient enters via a group with authorised sessions, but then sees us privately for an alternative issue, and then sometimes has a second authority for a different body part, it is impossible to know on the system session dates what ones were for a private and group session. I have been requesting that these should have a colour coded way to separate them for years but nothing ahs changed.

Does everything we need

Kommentare: Things have definitely improved over the years and we have a good relationship with their support team who are always helpful and resolve any issues we have quickly for us. It’s reliable and we are never left without the software now that it is cloud-based.

Vorteile:

I will be honest, we have been with TM3, or what was Tm2 for more than a decade and twice during that period we have been frustrated and investigated other providers. However we keep returning because nothing else has the same functionality and particularly for insurance billing management.

Nachteile:

Inability to capture Proms however I believe this has now been added and we are investigating.

TM3 Connect

Vorteile:

Connect has helped us to attract more patients to our practice through the online bookings. It’s also helped us to reduce the admin load through the automated forms and client portal.

Nachteile:

Support response times can be a little slow during critical times.