AssociationVoice

AssociationVoice

von AssociationVoice

Wer nutzt diese Software?

Cloud-based solution that helps homeowner associations, residential buildings & management companies manage communities, front desk with role-based access, syncing, calendar events, tracking & more.

Durchschnittliche Bewertung

7 Bewertungen
  • Gesamt 2.7/5
  • Benutzerfreundlichkeit 2.6/5
  • Kundenservice 1.6/5
  • Funktionen 2.4/5
  • Preis-Leistungs-Verhältnis 2.3/5

Produktinformationen

  • Startpreis 19,95 $/Monat
  • Kostenlose Version Nein
  • Gratis Testen Nein
  • Einsatz Cloud, SaaS, Web
  • Training Nicht erhältlich
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • AssociationVoice
  • http://www.associationvoice.com
  • Gegründet 2000

Über AssociationVoice

AssociationVoice, the leading technology provider to communities and management companies since 2000. Whether you are a single community association or a large management company with many associations, we have an easy-to-use, world-class Web solution that will save you time, money and headaches.

With over 10,000 communities just like yours currently under management, you can count on AssociationVoice to deliver results for you 100% Guaranteed.

AssociationVoice Funktionen

  • Ausschuss-Management
  • E-Mail Marketing
  • Finanzmanagement
  • Fundraising-Management
  • Gebühren-Management
  • Job-Anzeigetafel
  • Kapitel-Verwaltung
  • Mitglieder-Gemeinschaften
  • Mitglieder-Portal
  • Mitgliederverzeichnis
  • Mitgliedschaft-Management
  • Veranstaltungsmanagement
  • Wahlmanagement
  • Website-Management
  • Arbeitsauftragsverwaltung
  • Ausschuss-Management
  • Dokumentenmanagement
  • Immobilien-Datenbank
  • Kalenderverwaltung
  • Mitglieder-Datenbank
  • Veranstaltungsmanagement
  • Website-Management
  • Zahlungsabwicklung

Die hilfreichsten Reviews für AssociationVoice

Update on Restore Comments....

Bewertet am 1.8.2017
Michelle R.
Owner
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It takes a condo association into this era!

Vorteile: Ease of Use
Easy to Train
All documents are in one place
Everything we need as an association is here

Nachteile: Dates are oldest first (who does that?)
Service is spotty
HOWEVER, after I posted my frustrations, the manager of customer service was right on it and the data was restored this very day. Can't ask for better than that except that their process be better so there was no need to escalate. They heard and are learning!

Customer Service???

Bewertet am 20.11.2018
Verifizierter Rezensent
Director of Operations
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
2/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The product is fine, but if you ever need to speak with someone, it won't happen. I have not once had a smooth interaction with this company. Thankfully, I've only had to call them twice in the past year, but both times took more time and effort on my part than should ever need to be exerted. The first time, it took calling NUMEROUS times over a week, then finally getting clever and reaching out to the sales department, they always answer. The second time, currently dealing with, I have called and left 5 messages over two months. Still nothing. I've sent an email, nothing. If you want a service that you can never speak or correspond with anyone, pick them, otherwise, run.

Vorteile: The ease of not having to switch to another company.

Nachteile: The people behind the software are really the problem.

Horrible Support

Bewertet am 21.7.2018
Daniel P.
HOA
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
3/5
Gesamt
2/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
2/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Average features. Priced fairly low (now I know why). Fairly Intuitive. Menus are ability to search docs is nice. Online registration is good.

Nachteile: We changed our payment services provider and contacted support a month before the cut over date. Calls to support and opening tickets went unnoticed. It is impossible to reach a live person. As the date came closer, we reached out to our Implantation Coordinator. After two weeks the response back was That's not my job, call your account representative. Still nothing. Opening support tickets did nothing. Our cut over date arrived and we managed to fix the main menu's link ourselves, but the dropdown still cannot be updated. An email forwarded to the Director of Customer Care, went unanswered. And we are still waiting for a call from support or anyone. Since this affects our HOA revenue, it should have been high priority. If called I would never recommend this vendor and would be happy to share our experience with any potential customers. Still Waiting.

ok but not great

Bewertet am 10.7.2016
Ken R.
Website administrator
201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
3/5
Gesamt
4/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
2/5
Kundenbetreuung
2/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Website administrator for 285 resident HOA. I am a retired software engineer and volunteered to administrator the HOA website for our community.

Vorteile: Site is organized well
can assign permission levels based on folder
has Board Member and Committe Member features

Nachteile: document sort oldest first,
resident directory sorts on first name
template looks appropriate for retirement home, cannot change
no support for contractor rating or voting

Antwort des Softwareanbieters

von AssociationVoice an 12.12.2016

I'm sorry you were less than wowed with our services. We do have some of the features that you seemed to have issues with and I would be happy to have one of our support reps contact you directly to assist with this process.

Support service is terrible.

Bewertet am 2.8.2018
Bill L.
1st Vice Prez Chestnut Creek Masters Assn.
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
3/5
Gesamt
3/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
2/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Would not go this way again.

Vorteile: It is relatively easy to use and post things on the site.

Nachteile: There is virtually no customer support. It can take between weeks and months for them to ever answer a question.

Lies weitere Bewertungen