Membee

Kommentare: Annual invoicing, done automatically by Membee (via email or letter mail) has increased membership retention by over 50%, allowing our organization to double its membership in two years. Automation of previously manual processes (reporting, invoicing, etc.) has allowed our organization to grow substantially without needing additional staff.

Vorteile: Membee allows us to manage our membership simply, from sign-up to annual invoicing, with a full range of member options and reporting. Our membership has doubled and we are managing the increase without additional staff - Membee saves us that much time! What really makes Membee work is the customer support! The software features options to fit the requirements of different types of organizations - rather than having the organization fit the software. Staff know the product well, are quick in understanding what customers need and answer questions daily in clear, easy to understand and follow language. A wide range of well-written tutorials are also available. As a provincial non-profit, Membee is affordable.

Nachteile: Switching between keyboard and mouse slows down data entry - keyboard only options would be fantastic.

Kommentare: Membee has made it so much easier to manage our members information. New memberships and renewals are much more efficient and collecting dues is a lot easier thanks to Membee.

Vorteile: Membee works seamlessly with our website making it easy for our members to manage their own memberships.
Automation saves so much time and frustration and makes collecting membership fees a lot easier.

Nachteile: It can sometimes be tricky finding something that you are looking for (and don't use often) however, the customer support is great so this is not really an issue.

Kommentare: Organized database of member information, current and up-to-date processes that alleviate staff time, easy use for our members to update and maintain their own information.

Vorteile: As a daily user, my favourite aspect of Membee is the technical support. The Membee team is always available to help me solve any problems or difficulties I may be experiencing - they are EXTREMELY knowledgeable about their product and have been able to help with any questions I have. They take all user suggestions into consideration and often release updates that contain user ideas for easier operation. Membee was actively involved with our website/widget setup, so we now have easier and automatic processes that alleviate staff time (e-billing, online event registration, membership dues renewal and our monthly payment option).

Nachteile: The team is VERY helpful, but the actual help section is hard to navigate through - I have seen improvement with the addition of more video tutorials, but I still find it hard to locate specific, step-by-step instruction articles (hence why I use the fantastic Chat option!).

Kommentare: We're a smaller organization that has limited resources, both in terms of manpower and finances. Implementing Membee has allowed us to free up more time to spend on the tasks that bring value to our members, as well as improving our receivables and collections dramatically. Rather than spending time chasing overdue payments, we find that the majority of our members are now paying on average 30 days sooner than they were before we automated our invoicing process. Integration with WordPress and Constant Contact means that we only need to manage 1 database, and our online directory and mailing lists are always up to date.

Vorteile: The ability to automate a wide variety of admin processes including invoicing, payments, and event invitations

Nachteile: Although Membee has strong reporting features, determining which report and which filters to use for any given scenario can initially be daunting

Kommentare: We have been Membee users since the beginning - the membee team is very responsive to our needs and implement improvements on a consistent basis based on feedback from users. Membee attends an annual user group in Ontario to do additional training and to listen to user feedback. This database is an invaluable tool for our organization

Vorteile: Integration with our website, ability to create useful reports and and excellent customer service

Nachteile: It does not integrate well with quickbooks for our accountants