Membee

Excellent software - best ever customer service and tech support!

Kommentare: Annual invoicing, done automatically by Membee (via email or letter mail) has increased membership retention by over 50%, allowing our organization to double its membership in two years. Automation of previously manual processes (reporting, invoicing, etc.) has allowed our organization to grow substantially without needing additional staff.

Vorteile:

Membee allows us to manage our membership simply, from sign-up to annual invoicing, with a full range of member options and reporting. Our membership has doubled and we are managing the increase without additional staff - Membee saves us that much time! What really makes Membee work is the customer support! The software features options to fit the requirements of different types of organizations - rather than having the organization fit the software. Staff know the product well, are quick in understanding what customers need and answer questions daily in clear, easy to understand and follow language. A wide range of well-written tutorials are also available. As a provincial non-profit, Membee is affordable.

Nachteile:

Switching between keyboard and mouse slows down data entry - keyboard only options would be fantastic.

Best Decision I Have Ever Made

Kommentare: From my initial contact, the demonstration, registration, activation, transitioning from our previous software and "Going Live" was a completely painless and amazing process. I have experienced more frustration with the use and installation of simple pieces of software for graphics or office programs than I have had with the implementation of the entire Membee software. The level of support I have received was above and beyond my expectations.

Vorteile:

Creating and editing profiles, reports are excellent, receiving notifications of updates, online registrations, renewals and payments etc., Member ability to access their personal profiles to make their own updates and number one thing on my list is pricing , value and service - simply put there is nothing I don't like about my Membee software.

Nachteile:

I have found absolutely NO Cons to this software

Great Product For the Value

Vorteile:

I love the number of things that this program automates for me, which free up my time to do other things.

Nachteile:

The customer service leaves a lot to be desired in the way of availability. The chat hours are extremely limited. When I search for the thing I am trying to do when chat is not available, I am almost never able to find it. When I send a message it takes up to 24 hours to respond and often it is something that I need faster than that. When I get assistance, they are fantastic!!! I also recognize this could be due to a staff shortage as well. I would just like to have more availability for support.

Prepare for lots of mouse clicks

Kommentare: Membee is not mobile-friendly, which is a real pain. Forgetting how nice it would be to have a mobile app, it's next to impossible to use on a mobile browser. Searching in convoluted. Setting up events takes too much time... there are just too many options to navigate - which should be a good thing - but the user-friendliness, or lack thereof, more than takes away from the experience. Customer support was... ok. IF your issues occur during Membee's office hours, you'll be able to reach them by live chat or phone. This was nice, but then you may need to take way more time than should be necessary to explain your issue, then re-explain it when they answer something you didn't ask. In the end, they do get things resolved. It's just a bit of a pain to get done. Sorry, but I can't recommend this software at this time.

Vorteile:

Hard to speak on what I really liked. When I started my position, this software was already in place, so I had no choice in using it. This would not be my recommendation for anyone. On the plus side, there are lots of features built in, and the reporting was especially detailed.

Nachteile:

While the search capabilities were somewhat powerful, the implementation was awful, in my opinion. You are forced to click and select so many options before actually getting any results. After you do it a few times, it doesn't get easier, it just makes you want to pull your hair out. Just trying to look-up all contacts in a particular organization can be harrowing experience.

Member Management Software

Kommentare: We've been live with Membee for 5 months and have had a fairly seamless experience! The implementation process was great and everyone we've worked with has been very diligent and helpful.

Vorteile:

- New Member Sign Up & Renewal Process - extremely easy to configure and easy for companies to use - Payment processing - very easy to use, we have already seen a large increase in members paying online for things - Ability to customize things to how it works bets for us - The Live Chat feature is extremely helpful

Nachteile:

- More training on the website tools would have been helpful - There are so many different options and configurations available to every aspect of the platform that sometimes it can be a bit confusing to get the right set-up (really only half of a con!)