Generations Homecare System

Streamline your scheduling

Vorteile:

Generations has helped us streamline on scheduling of our nonmedical homecare aides. The software is easy to use and has artificial intelligence to suggest what caregivers might be available for open clients. It reduces an agency's potential fraud risk because of the telephony (EVV) system. There is an app as well that caregivers can logon to submit notes about their visit. I highly recommend it.

Nachteile:

No real cons. The app can be buggy and will kick you off.

Returned Customer

Kommentare: Overall experience with Generations is amazing. They are always open to suggestions that they can bring to their developers. I am excited to continue to grow my company alongside Generations.

Vorteile:

After using Generations for 2 years, my small business began to rapidly grow and I felt the need to shop for another platform that had more features. After 8 months of using a competitor, Generations now has the capabilities I was needing and I am back and happier than ever. The customer service is without a doubt some of the best in the industry. I am never on hold and my questions or always answered that day. Implementation was seamless and there isn't a lot of backend setup. My field staff is also pleased with the transition as it is very user friendly.

Nachteile:

Some state DOL's mandate accrued sick leave for employees. I currently need to use a separate platform to track accrued hours, I would love to see this built into Generations.

Frequently does not work

Vorteile:

The ease of use when it works, the multitude of access you can have to reports. However, when it is down and you are used to using the different facets of the software it can cause utter chaos in the scheduling, payroll and billing department all at once.

Nachteile:

It frequently does not work. It disconnects from the internet. The telephony does not use the GPS as advertised. The billing is incorrect when it flows over to payroll. We have called numerous times to address this issue and we are told that there is a glitch in the software although they do not compensate for the monthly billing of over $600.00 when i9t is down for a month at a time.

Charting on the go!

Kommentare: Overall I found this software more convenient and less time consuming than some I have previously used, so thumbs up from me.

Vorteile:

This software is user friendly! Charting and keeping track can be hard, so having a software that is user friendly, makes all the difference.

Nachteile:

Now even tho this software was user friendly, it still could use some updates. Making things more simple, to the point, and easy to be done quickly.

Create Raving Fans

Kommentare: We do not have any problems with Generations, anything that has caused us issues in the past have been resolved within 24 hours. We put in enhancement requests and normally they are respected and added in as other customers agree to the changes.

Vorteile:

Ease of Use and the Call Center Central communications tool tops the list in our organization. As clinical care professionals the last thing you want to do is mess with technology, but what Generations brings to the table is so user friendly we can put RN's and LPN's and caregivers in the field often times same day and feel confident they are well equipped.

Nachteile:

It would be nice to have a test database, to see the impact to operations whenever large changes come along, but we have existed a long time without one because Generations has a very comprehensive online video training library and updated documentation that is fast and easy access. In addition their online chat and tech support is high level hands on.