Wer nutzt diese Software?

Hostels. Hotels. Resorts. Owner Accounting. Property Groups

Durchschnittliche Bewertung

5 Bewertungen
  • Gesamt 2.6 / 5
  • Benutzerfreundlichkeit 2.4 / 5
  • Kundenservice 3 / 5
  • Funktionen 3.2 / 5
  • Preis-Leistungs-Verhältnis 3.2 / 5

Produktdetails

  • Startpreis 155,00 $/Monat
  • Preisinformationen Pricing is based on property size.
  • Kostenlose Version Nein
  • Kostenlose Testversion Nein
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows
  • Training Persönlich
    Live Online
    Webinare
  • Kundenbetreuung 24/7 (Live Vertreter)

Angaben zum Hersteller

  • CMS Hospitality
  • http://www.cmshospitality.com
  • Gegründet 1993

Über GuestCentrix

With over 30 years experience in delivering hospitality software solutions, CMS Hospitality's GuestCentrix offers powerful, scalable yet easy to use applications for the hospitality industry. Whether you're running a resort, hotel, or hostel GuestCentrix will aim to suit your needs and provide you with a highly experienced support and installations team, with a unique understanding of the hospitality industry.

GuestCentrix Funktionen

  • CRM
  • Catering
  • Einzelne Immobilie
  • Ferien-Vermietung
  • GDS-/OTA-Integration
  • Instandhaltungsmanagement
  • Integrierte Buchführung
  • Marketing-Automatisierung
  • Mehrere Immobilien
  • Mitarbeitermanagement
  • Online-Buchung
  • Treueprogramm
  • Verkaufspunkt POS
  • Verlängerter Aufenthalt

Alternative Produkte

Die hilfreichsten Reviews für GuestCentrix

Nothing short of terrible. CMS / Guest Centrix is the worst PMS I have come across.

Bewertet am 31.1.2018
Spencer B.
Founder & CEO
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
2/5
Gesamt
2 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: There is nothing positive about CMS / Guest Centrix that I can write about objectively. Our experinece with CMS over a period of 19 month has been nothing short of distressing and has cost our business $$$$. We have finally found a suitable software and migrated.

Nachteile: User interface is outdated and hard to use. Integration with other software is very limited and extremely expensive and time consuming as CMS charges excessively for any integration and do nothing in less than 3 months. Support is very poor as is training. Updates are almost non existent and not automated requiring system shutdown during core business hours. They have very poor relationships within the industry and make little effrot to maintain relationship with existing customers. Unfortunately I cannot write anything positive about CMS and I am very pleased that we have finally migrated from this platform at great cost, effort and inconvenience to our hotels. I would be pleased to provide objective feedback if needed if anyone is looking to subscribe to Guest Centrix / CMS. You may want to do yourself and your company a big favour short term and long term by avoiding CMS totally and not fall for their fake sales pitches.

Antwort des Softwareanbieters

von CMS Hospitality an 29.3.2018

Hi Spencer

Whilst it is disappointing that the review you have given CMS is negative and I don't agree with many of your comments, I'd like to thank you for taking the time to provide this feedback.

Happy Customer

Bewertet am 14.3.2017
Harry H.
Director
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have been using CMS since 2000 and very happy with software. We have upgraded each time and are in the cloud and itergrated with Siteminder for direct bookings into cms. We also use C & B

Vorteile: Ease of use and the constant upgrades. Support is great also

Nachteile: no negatives. If I have an issue it is quickly resolved

Antwort des Softwareanbieters

von CMS Hospitality an 1.3.2018

Dear Harry

Thank you for your review, we have enjoyed working with you for the last 18 years and appreciate your positive feedback.

Kind Regards

CMS Hospitality Management Team

I'm a fan of Guest Centrix and the support team

Bewertet am 9.3.2017
Russell B.
Group Director of Marketing, Digtal & Tech
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Guest Centrix does and excellent job of bridging the gap between Trust Accounting and a solid Property Management by providing a fully integrated solution with the features and functionality one would expect from both solutions.

Vorteile: Fully Integrated

Nachteile: User interface needs an overhaul - this is coming in the web version I understand

Antwort des Softwareanbieters

von CMS Hospitality an 10.3.2017

Hi Russell

Many thanks for your review , we look forward to delivering continued great product and service to Imagine Hotels & Resorts, especially with the forthcoming release of our new web based products.

Roy McCullagh, General Manager, GuestCentrix

Dont waste your time nor money with CMS Hospitality

Bewertet am 10.11.2015
Paul S.
Director
Quelle des Nutzers 
1/5
Gesamt
1 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: after building a new hotel in Sydney the biggest mistake I made was going with CMS hospitality. The system is not what the great sales person made it out to be!
PAYING for support. Takes days to get back to you followed by sorry that was in your training you should already know that. They offer free training when you complain but when time to booking they renege on this! A great company is a leadership from the top which in this case the leader is disrespectful and not willing to assist with their client's requirements, I have the emails to prove it. Trust me STAY AWAY!
I learned the hard way after $$$$ and endless complaints from my staff.
Feel free to contact me for any advice, I won't turn you away like CMS will.

Antwort des Softwareanbieters

von CMS Hospitality an 15.11.2016

Dear Paul, It was great to meet you recently again and discuss these issues in person. I appreciate your time and regret that you were less than satisfied with our service. We operate in over 25 countries with a lot of very satisfied customers but let ourselves down on this occasion.

As you agreed when we met there were some challenges on both sides with this deal. I do not wish to comment on the points you raised but would like to thank you for giving us the opportunity in the first place and I wish you and your family all the very best with your expansion plans. I highly recommend your beautiful venue to everyone.

Regards,
Roy McCullagh, CMS Hospitality / GuestCentrix

Switching to this PMS system has been the worst decision my company has made.

Bewertet am 23.5.2019
Lissette J.
Sales
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
1/5
Gesamt
1 / 5
Benutzerfreundlichkeit
1 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I dread this system!

Vorteile: I didn't like anything about this system.

Nachteile: It's very slow, too many steps for something that should be easy and practical.

Lies weitere Bewertungen