von Propertyware3.5 / 5 156 Bewertungen
Durchschnittliche Bewertung156 Bewertungen
- Gesamt 3.5 / 5
- Benutzerfreundlichkeit 3.5 / 5
- Kundenservice 3.5 / 5
- Funktionen 3.5 / 5
- Preis-Leistungs-Verhältnis 3.5 / 5
- Startpreis 250,00 $/Monat
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2001
Die cloudbasierte End-to-End-Immobilien-Management-Software von Propertyware ermöglicht Hausverwaltungen und Betreibern, effektiv mit Leichtigkeit ihr Geschäft zu skalieren. Die umfassende Propertyware-Plattform ermöglicht es dir, offene Stellen auszuschreiben und zu vermarkten, einschließlich Lead-to-lease-Funktionalität und voll integriertem Mieter-Screening, Mieter- und Eigentümer-Portalen einschließlich Online-Zahlungen, Bargeld und Periodenrechnung, sofortiger Zugriff auf benutzerdefinierte Berichte und Aussagen mit der Flexibilität, benutzerdefinierte Felder hinzufügen .
- Tenant Tracking
- Abrechnung & Rechnungsstellung
- Gewerbliche Immobilien
- Lease Tracking
- Offene Stellen verfolgen
- Residential Property Management
- Tenant Tracking
Die hilfreichsten Reviews für Propertyware
Bewertet am 28.5.2019
Kommentare: Propertyware does make our day to day processes go smoothly, it makes it easier on our tenants and owners on paying rents and collecting monthly income through the tenant and owner portals.
Vorteile: Propertyware is a software with vast capabilities. We have used the majority of these options in our business. We are pleased in general with the software and continue to learn more about the software on a daily basis. We would recommend Propertyware to other real estate property management companies.
Nachteile: The support team is very helpful, but we have had a few issues that were not resolved in a timely manner. We have had issues with the maintenance application that was updated in February 2019 and we received notification from the support team on May 24, 2019 that the issue had finally been resolved. This issue caused us a lot of frustration and extra work when we feel that the update on the app should not have been done until it had been completely tested and debugged properly. We encourage Propertyware to notify its clients as frequently as possible on upcoming changes and to take into consideration all of their clients before making drastic changes to the software. In the past, we had issues with the check scanner not being compatible with our firm's policy of the collection of funds and move-in procedures. This caused issues for about a month and half before we had to stop using the check scanner through Propertyware.
Antwort des Softwareanbieters
von Propertyware an 29.5.2019
Hello, Teresa -
Thank you for taking the time to write a review. I will share your feedback on maintenance with our product team.
Cassandra Rollins, Sr. Director
Bewertet am 5.5.2019
Propertyware is the best of the class
Kommentare: Propertyware makes us more efficient and gives us the ability to communicate with our clients far more easily. We run with a smaller staff needed, and provide a much better product as a result.
Vorteile: Unlike most software in this space, Propertyware is highly customizable, even having an open API available in its top-tier package. This makes the software flexible based upon your individual processes, rather than having to tailor your processes to work within the software, as is the case with Propertyware's competitors.
Nachteile: Technical support has improved over the years, but it is still not to the level I would like. No one likes calling tech support and getting someone halfway around the planet reading from a script. This is really my only complaint with Propertyware.
Antwort des Softwareanbieters
von Propertyware an 10.5.2019
Hi, Todd. Thank you for submitting a review. We appreciate your feedback. I will share your comments with our Product Support team as well.
Cassandra Rollins - Sr. Director, Product Marketing
Bewertet am 9.2.2018
Propertyware is complex and challenging, but provides nearly comprehensive functionality.
Kommentare: Our property management company, Royal Rose Properties, literally could not function without it.
Vorteile: Their "custom fields" option allows you to record just about whatever information you want or need onto every (unit/building/portfolio/contact/work order/lease/vendor/etc./etc.). On top of that, the system is robust enough to then allow you to create reports that provide, filter by, sort by, and otherwise use that custom data, which means it's useful for tracking just about everything. Which is HUGE for a big, complex mess like property management. Also, while their support system is occasionally (not always or even often!) slow, they do always follow through, and they're tenacious about getting to the bottom of problems. Also, they do actually pay attention to and actually (occasionally) implement new-feature requests, which is really rare in my experience and alone makes them awesome.
Bewertet am 14.12.2017
ACH EPay Trigger 5th Day (False Info)
Kommentare: Solution: PW needs to place in their tool a trigger that if Bank does NOT reply within the 5th business day with Funds Transmitted, then Transaction is DECLINED. Currently there is no such trigger. PM BEWARE !!
Vorteile: This product has the basic typical platform that most PM Tools provide. Input information into a database is alright.
Nachteile: To All BeWare !! Problem: Out PM Company was seeing that when a Tenant pays rent via the Tenant Portal ACH Payment (EPay Status: Pending, PW Cycle: Approved, Processed, Originated) the Epay Status would go from Settled one day to Returned the next. Heven forbid the PM Company paid their Owners based upon this FALSE information (EPay Status: Settled, PW Cycle: Pending, No Reply from Bank). Property Ware (PW) Process is Tenant submits a payment via Tenant Portal EPay (PM sees in PW Tool: Pending). PW goes through many cycles (PW Cycles: Approved, Processed, Originated, but still the PM sees in PW Tool: Pending). PW states that it can take up to 3 to 5 business days to process the payment (FALSE Info). Within 3-5 business days if PW does not hear back from Bank that Tenant funds are approved, then PW on its own will change the status to Settled (PM see in PW Tool: Settled, PW Cycle: Settled (False Info)). You as the PM Company pay your Owners based upon this PW Status: Settled (False Info). Solution: PW needs to place in their tool a trigger that if Bank does NOT reply within the 5th business day with Funds Transmitted, then Transaction is DECLINED. Currently, there is no such trigger. PM BEWARE !! It would be nice to have a PW Tool that was looking out for the USERs best interest (PM User) vs the Tenant's best interest (False Info).
Bewertet am 6.4.2017
Nightmare of a company
Vorteile: The ability to create our own fields which are available in reporting and views is great. Online bill pay for tenants and ability for tenants to submit their service requests on line is great. Bulk lease renewals are great, along with modifiable mail merge templates.
Nachteile: Everything else! The customer service is horrible. Submit a ticket, and maybe if you are lucky they will contact you weeks later. But then they will tell you that what you are asking for is an enhancement and you should submit it in their knowledge base. Generally...they consider everything an enhancement, even standard things that really ought to take a week at most to implement and test. Tiny adjustments could make huge difference for usability, but it seems like any ideas submitted to the knowledge base go into a black hole...never to be seen again. Even true bugs take over 3 months to fix...I think I am still waiting on one..it's now been 5 months. My background is technical...database development/programmer for 18 years, so maybe my frustration with this company is more than others who are standard users. Regardless, their first line of support is a joke...telling you to reboot your machine etc. I have to go through a number of people to get someone that actually understands what I am saying...and even then...months later, my suggestions never come to fruition. The basics of this software for daily things like keeping track of units, leases, work orders is good. But if you want software where there is a functioning mobile App, or Texting, forget it. They are so far behind the times. Their calendar is a joke...and the sync with Google even more of a joke. Their tasks in the software aren't connected with the calendar, nor with the Work Orders. It's like all the supposed amazing functionality to manage all aspects of your business each live in their own little tunnel. Fabulous...as if tunnel vision of an employee isn't bad enough...now our software works the same way...talk about repeated data entry! Waste of time. I have had 8 account managers in just over 2 years. None seem to care about us as a customer. We upgraded to their new payment structure and have been waiting 7 months (not exaggerating) for this process to complete. They keep asking us for documentation that was already given. They tried to give us a new account rep for this midway....via canned emails welcoming us to our new product. I am so tired of this company that if not for their ability to create our own fields (hence our own workflow)...I would have walked away long ago. My concern of going somewhere else is that will it be any better? And if we cannot create our own fields...how constrained we will be by true canned software. I cannot in good conscience recommend this software. I truly wonder whether Real Page has any intention of keeping Propertyware...or whether they intend to sell it off and focus on their other product....which seems like it might be a better fit for multifamily. But, based on our experience with this company overall...I cannot imagine going through a data conversion only to stay in bed with this horrible excuse for a software as service company.