Wer nutzt diese Software?

Schädlingsbekämpfung und Rasenpflege-Industrie

Durchschnittliche Bewertung

120 Bewertungen
  • Gesamt 4.3/5
  • Benutzerfreundlichkeit 4/5
  • Kundenservice 4.4/5
  • Funktionen 4.2/5
  • Preis-Leistungs-Verhältnis 4.2/5

Produktinformationen

  • Kostenlose Version Ja
  • Gratis Testen Ja, Kostenlose Testversion
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • ServicePro
  • http://www.servicepro.com/
  • Gegründet 1993

Über ServSuite

Die Software verfügt über eine leistungsstarke Architektur, dank der du eine einzige Zweigstelle oder mehrere Standorte auf der ganzen Welt bearbeiten kannst. Service Pro sind für die ServSuite Add-on-Module bekannt, die einen hohen Funktionswert liefern: Planung, Abrechnung, Erneuerungen, Fakturierung, Kommissionen, Sammlungen, Kreditkarten-Verarbeitung usw., sowie einige ihrer neueren Ergänzungen: Mobile Application, GPS Fahrzeugortung, Stimmen- und Text-Benachrichtigungen, usw.

ServSuite Funktionen

  • Abrechnung & Rechnungsstellung
  • Angebote / Schätzungen
  • Fotos in Berichten
  • Für Baumpfleger bei Versorgungsunternehmen
  • Inspektions-Management
  • Job-Planung
  • Vegetationskartierung
  • Wiederkehrende Termine
  • Abrechnung & Rechnungsstellung
  • Angebote / Schätzungen
  • Geräte-Management
  • Kundenmanagement
  • Mitarbeitermanagement
  • Mobiler Zugriff
  • Routing
  • Terminplanung & Termine
  • Versandmanagement
  • Vertragsmanagement
  • Abrechnung & Rechnungsstellung
  • Angebote / Schätzungen
  • Bestandskontrolle
  • Flottenmanagement
  • Immobilien-Layout
  • Kundendienst-Historie
  • Mobiler Zugriff
  • Pestizidengebrauch-Nachverfolgung
  • Schädlings-Aktivitäten-Nachverfolgung
  • Terminplanung
  • Versandmanagement

Die hilfreichsten Reviews für ServSuite

Great tool for Pest Control services

Bewertet am 22.10.2019
Blake H.
General Manager
Verbraucherdienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
3/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We are able to run residential and commercial pest control departments through it, providing all of the features we need such as taking pictures at customers' services or using barcodes for accountability.

Vorteile: The ability to customize different forms for exactly what we need. It also allows us to run multiple departments for multiple branches through the same account while making transitions from one to the other seamless, but also keeping reports and statistics separate for each.

Nachteile: Some of the features are not fully setup making them not work properly. Customer support can sometimes be very helpful, but many times there is a delay of days or even weeks to get certain issues resolved.

User Friendly Interface with Great Customer Service

Bewertet am 30.7.2019
Cyndel C.
Administrative Document Specialist
Verbraucherdienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall my experience with ServSuite has been great and I would highly recommend it to anyone in the pest control industry.

Vorteile: I've been using ServSuite for a little more than 2 years and it was my first experience with software designed specifically for pest control services. Because of the user friendly interface, I was able to learn how to navigate the system fairly quickly and what I couldn't find, customer service was right there to assist whether it was via email or phone. Whether I'm using the system to process the daily work, help a customer with a payment, or running reports for our company owner, ServSuite is a fast, secure, easy to use software for our business and I highly recommend it.

Nachteile: There are few cons to ServSuite, however, concerning the part of the program for drawing graphs on the wood infestation reports- it's limited in what it can do and I would rather use the Microsoft paint program and paste from there to the report. I also might would suggest a different formatting for the account private notes that includes "word wrap" so that if something is copied and pasted, it is all aligned correctly.

Great Product

Bewertet am 3.12.2019
Verifizierter Rezensent
Server
Essen & Trinken, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall this is a great product that allowed our business to flourish and become more organized

Vorteile: What I like most about this software is the ease of inputting. There are so many different fields that allow you to have very specific customer information. This also allows you make very specific reports which are all customizable.

Nachteile: From time to time glitches happen in the software that cause mixups with customers which can become a huge issue.

Complicated and Faulty

Bewertet am 2.10.2018
Amber T.
IT and Project Specialist
Verbraucherdienste, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
2/5
Gesamt
2/5
Benutzerfreundlichkeit
1/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
1/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Very frustrating. Luckly our direct customer service contact is a genius! Calling in to their normal customer service line is always a waste of time and I find I generally know more about their software than they do. Automatic doesn't exist for ServSuite, if you want something "automatic" to happen in this software, someone has to push a button.

Vorteile: It keeps track of our customers and their program and payment information. ServSuite Mobile is easier to complete services on than doing it via paper. It stores which chemicals were used and can print them on the work orders that get sent to customers (very handy when we get audited by the state).

Nachteile: Where to start... Everything about ServSuite is buggy. For instance, if you don't put the address in perfectly, it won't show up in any searches. If you don't click the right buttons in just the right order, you won't get the results you're looking for (or the same results you got the time before). We are constantly sending in issues to our direct customer service contact and they have to look into them and fix them on the back end or send them in for programming to be resolved. Their marketing module doesn't work. Their forms (templates for emails, letters, etc.) are so complicated, clunky, and archaic that we don't even want to use them. Everything is so intertwined with everything else that if they do an update to fix something, it kicks something else out of functionality. We get by, but "Well, it's ServSuite..." is the constant joke in the office when we don't have an explanation for something random that happened. We shouldn't have to find alternate ways to get around something that we pay for in order to run our business, but that's become a daily task for us.

Antwort des Softwareanbieters

von ServicePro an 7.11.2018

Hi Amber, Thank you for bringing the issues that you have experienced to our attention. A customer care representative has been in touch to help resolve these and will continue working alongside your team to ensure ServSuite meets your business needs. We apologize for any inconvenience caused. All the best, the ServicePro Team.

Gateway Pest Control

Bewertet am 9.3.2019
Bambi B.
Office Manager
Umweltdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Outstanding customer support especially to new users as myself. Patience is one of the key factors in talking to support that I have noticed. Response is prompt and they are consistently keeping you in the loop when your problem cannot be solved right away. I would like to give a big thanks to CSR for all her help and support in addressing a newcomers concerns and lack of knowledge using this software. For someone who was not trained and thrown into this position as office manager, she was vital as well as, Team 1 in helping me navigate and work through my difficulties. Thanks ServSuite! We continue to look forward in growing with you. Keep up the good work!

Vorteile: We have been using ServiSuite for approximately 2 years. We are a small family owned pest control company with advanced growth each year. Since coming on board with ServSuite it has enhanced communication, scheduling, reporting and organization for our business and customers. Honestly, there are too many positive features to mention in what this company has to offer. If they do not have a feature that is one size fits all they will improvise and compromise to make the system work for you if possible.

Nachteile: I cannot comment on what I like least about this software. I am not well versed enough to make such a comment. It has only helped our company.

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