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ServSuite
Was ist ServSuite?
Verwalte und vergrößere dein Schädlingsbekämpfungsgeschäft mit der ServSuite Schädlingsbekämpfungssoftware, die von über 50.000 Nutzern genutzt wird. ServSuite bietet verschiedene Tools, um die Art und Weise, wie du dein Geschäft betreibst, zu verbessern. Dazu gehören Terminplanung, Abrechnung, Verlängerungen, Rechnungsstellung, Provisionen, Inkasso, Kreditkartenabwicklung sowie Funktionen, die das Geschäft automatisieren und eine papierlose Umgebung schaffen, wie die ServSuite Mobile Application, die GPS-Fahrzeugverfolgung, Sprach- und Textbenachrichtigungen, Print-to-Mail-Services und mehr.
Wer verwendet ServSuite?
Schädlingsbekämpfung, Rasenpflege und Baumpflege.
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Frustrated
Kommentare: Since changing from PestRoutes to ServSuite (fun fact they are owned and ran by the same company) my team and I have been disappointed on many regards. From performing daily functions, to receiving customer service, this database has been difficult to work with. When we originally were shopping around ServSuite stood out as it claimed to provide many additional features that we did not have access to with our current database. While these features do 'exist' within ServSuite they are either not reliable, or provide inefficient or inaccurate results. The customer service has not been impressive as issues can take weeks to months to resolve.
Vorteile:
The database has many different functions. I have yet to discover all of them, however, if working, some functions come in quite handy for quickly accessing documents.
Nachteile:
The add on feature for intelligent routing has not proven to be as 'intelligent' as claims were when we pitched on this feature. The always seems to be a glitch in the system somewhere. I have experienced having to wait over 1 hr for a customer account to load which caused very low productivity for our office. I have also experienced the customer service team telling me that the issue I came to them with will not be resolved for up to 2+ weeks due to another more important issue they are currently dealing with. All in all we pay a pretty sum to use this database and when issues come up finding a resolution is an uphill battle.
Was excited only to be disappointed
Vorteile:
The ease of sending invoices, work order and auto calls
Nachteile:
That is slow 95% of the time. It takes the tech longer to complete the form on the program then it does doing the actual paperwork. The tech constantly have issues with the mobile program. You have to wait 24 hrs to get any response. I've been asking for sentricon training for about 5 months now and have yet to get that set up. If you have an issue that act like the court system. You have to prove it to them instead of them looking into it.
