Provide Support Live Chat

Provide Support Live Chat

von Provide Support

Wer verwendet Provide Support Live Chat?

Geeignet für Unternehmen und Organisationen aus einer Vielzahl von Branchen wie E-Commerce, Bildung, Tourismus und Gastgewerbe, Autoverkauf, Autovermietung, Beratung, Versicherung, Finanzen, Regierung usw.

Was ist Provide Support Live Chat?

Provide Support ist eine Website-Chat- und Monitoring-Lösung für den Online-Support, die proaktive Chat-Einladungen, Push-Seiten, Anrufweiterleitungen, vorgefertigte Antworten, Chat-Sitzungsprotokolle, verschlüsselte Chats, den Standort der Besucher*innen, Referrer und vieles mehr ermöglicht. Browserbasierter und Windows-Operator-Client. Chat-Fenster, das vollständig an dein Websitedesign angepasst werden kann. Auf Kundenseite sind keine Plug-ins oder Softwareinstallationen erforderlich. Einfach einzurichten, einfach zu bedienen. Voll funktionsfähige kostenlose 10-Tage-Testversion.

Provide Support Live Chat – Details

Provide Support

http://www.providesupport.com

Gegründet 2003

Provide Support Live Chat – Kostenübersicht

Provide Support Live Chat bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Provide Support Live Chat ist ab 8,25 $/Monat verfügbar.

Startpreis

8,25 $/Monat

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Installiert - Mac

Cloud, SaaS, Web

Installiert - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Online

Provide Support Live Chat Funktionen

Live Chat Software
Bildschirm teilen
Geo-Zielgruppenerfassung
Integration von Dritten
Kundenspezifisches Branding
Offline-Formular
Proaktiver Chat
Transfer / Weiterleitung
Vorformulierte Antworten
Websitebesucher-Nachverfolgung

Provide Support Live Chat – Nutzerbewertungen

Zeigt 5 von 25 Nutzerbewertungen

Gesamt
4,6/5
Benutzerfreundlichkeit
4,8/5
Kundenservice
4,7/5
Funktionen
4,3/5
Preis-Leistungs-Verhältnis
4,8/5
Lisa H.
Customer Service Representative
Bildungsmanagement
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 15.1.2018

"Easy to use interface. Intuitive to new users. "

Kommentare: I get to talk to my customers and help rectify any problems or concerns they may have.

Vorteile: I was apprehensive about using this chat platform as I had never used one before. It is simple and easy to learn. The icons are clearly understandable. You can see who is online and available as an operator. It shows when someone is typing which is so helpful. You know that someone is replying. I was very happy to learn this program and use it at work.

Nachteile: I would love a little more color and perhaps photos so they can see who they are talking to. It's a great platform, but could use a little updating in style and colors. The functionality is fantastic, no improvements needed there.

Antwort des Softwareanbieters

von Provide Support an 17.1.2018

Hi Lisa,
We appreciate your review and we are happy that our product serves you well.
Thank you.
Regards,
Provide Support Team

  • Quelle des Nutzers 
  • Bewertet am 15.1.2018
Peter R.
Director of Marketing
Sportartikel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Quelle des Nutzers 
  • Bewertet am 22.8.2019

"Good, simple chat program"

Kommentare: Provide support is exceptionally easy to use for a customer service agent which is the primary reason we chose to use it. The well designed chat console enables our representatives to handle more chats simultaneously while maintaining high standards of service.

Vorteile: The no-nonsense interface makes it easy for CSRs to conduct multiple chats without anything slipping through.

Nachteile: I would like to have an automatic chat prompt with trigger options based on page depth and time on site. I would also like an option to integrate Provide Support with our ticketing system and CRM to better tie chat sessions with customers and orders as well as making it easier to find customer info post-purchase.

Antwort des Softwareanbieters

von Provide Support an 27.8.2019

Thank you for your kind review, Peter. We really appreciate you taking the time out to share your experience with us. We will inform our developers as for these features you mentioned.

Sincerely yours,
Provide Support team

  • Quelle des Nutzers 
  • Bewertet am 22.8.2019
Olga S.
Account manager
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    3/10
  • Quelle des Nutzers 
  • Bewertet am 9.1.2018

"used it before Livechat. livechat is far more easy and user friendly "

Kommentare: possibility to support our customer online
oh yes i recall the incoming chat ringing was awful!!!

Nachteile: there was no possibility to transfer chat to another person, only invite and you have to sit together in the room, makes no sense, only distraction

Antwort des Softwareanbieters

von Provide Support an 17.1.2018

Hi Olga,
Thank you for your review about our product. We appreciate your honest opinion. Thank you for your remarks as well, we would like to clarify some things:
- There's no requirement to stay in the chat room. You can transfer the chat by inviting an operator and leave the room.
- Though there is no option to customize sounds directly from the live chat console, this is still possible and our support team has a solution. We value the comfort of our customers.
Our customer service team is always available and glad to assist with any questions our customers have.
Thanks again. We appreciate your time.
Regards,
Provide Support Team

  • Quelle des Nutzers 
  • Bewertet am 9.1.2018
Justin B.
Digital Marketing Specialist
Anwaltskanzlei, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Quelle des Nutzers 
  • Bewertet am 15.8.2019

"Great Product *But...*"

Kommentare: Wonderful save for the UTM issue that (when we called to ask if it was fixable) is a deal-breaker. We'll miss you.

Vorteile: The level of functionality is staggering. I love it. I wish we could keep it at my company however we cannot because...

Nachteile: ...Your product drops UTM codes from Google Analytics, which is crucial to our being able to track our marketing efforts. We sadly have to drop your product for one that is extremely well-known and used by huge enterprise-level companies, but doesn't do half of what Provide Support can do in way of customization and back-end user friendliness.

Antwort des Softwareanbieters

von Provide Support an 16.8.2019

Hello, Justin! Thank you for your review.
We need more information on how you want to use the UTM codes. Could you please contact our support chat and provide the details? We will gladly help you.

Sincerely yours, Provide Support team

  • Quelle des Nutzers 
  • Bewertet am 15.8.2019
Don B.
Owner
Textilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 15.8.2019

"Great Customer Chat Software Packed with Features"

Kommentare: I needed a way to monitor traffic and communicate with customers more efficiently so convert traffic to sales. Provide Support does with easily and does not cost too much to operate from month to month.

Vorteile: I like how easy it is to set up and use the software. Integration with our web host was quick and simple. I am able to monitor traffic on the site as well as communicate with my customers anytime as I have it on my desktop as well as Ipad and Iphone.

Nachteile: I wish it would have a timer setting so that I can have myself available during certain hours. If you walk away from the desk (which i am contantly doing ) and forget to mark away or log off then you can miss the chats

Antwort des Softwareanbieters

von Provide Support an 16.8.2019

Thank you for your positive review, Don!
We really appreciate you taking the time out to share your experience with us. There is an idle detection feature with the desktop Console. It can switch to Away automatically after X mins of mouse/keyboard inactivity. Set a timeout in the Console menu Tools / Options / General

Regards, Provide Support team

  • Quelle des Nutzers 
  • Bewertet am 15.8.2019