Was ist Provide Support?

Provide Support ist eine Website-Chat- und Monitoring-Lösung für den Online-Support, die proaktive Chat-Einladungen, Push-Seiten, Anrufweiterleitungen, vorgefertigte Antworten, Chat-Sitzungsprotokolle, verschlüsselte Chats, den Standort der Besucher*innen, Referrer und vieles mehr ermöglicht. Browserbasierter und Windows-Operator-Client. Chat-Fenster, das vollständig an dein Websitedesign angepasst werden kann. Auf Kundenseite sind keine Plug-ins oder Softwareinstallationen erforderlich. Einfach einzurichten, einfach zu bedienen. Voll funktionsfähige kostenlose 10-Tage-Testversion.

Wer verwendet Provide Support?

Geeignet für Unternehmen und Organisationen aus einer Vielzahl von Branchen wie E-Commerce, Bildung, Tourismus und Gastgewerbe, Autoverkauf, Autovermietung, Beratung, Versicherung, Finanzen, Regierung usw.

Provide Support – Details

Provide Support

2003 gegründet

Provide Support – Details

Provide Support

2003 gegründet

Provide Support – Videos und Bilder

Videos zu Provide Support
Provide Support Software - 1 - Vorschau
Provide Support Software - 2 - Vorschau
Provide Support Software - 3 - Vorschau
Provide Support Software - 4 - Vorschau
Provide Support Software - 5 - Vorschau

Kosten ähnlicher Produkte wie Provide Support vergleichen

Startpreis

8,25 $/Monat
19,00 $/Monat
21,00 $/Monat
29,00 $/Monat

Kostenlose Version

Kostenlose Version Nein
Kostenlose Version Nein
Kostenlose Version Nein
Kostenlose Version Nein

Gratis Testen

Gratis Testen Ja
Gratis Testen Ja
Gratis Testen Ja
Gratis Testen Ja

Provide Support – Bereitstellung und Support

Kundenbetreuung

  • E-Mail/Helpdesk
  • FAQ/Forum
  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Einsatz

  • Cloud, SaaS, webbasiert
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Windows (On-Premise)
  • Linux (On-Premise)
  • Android (mobil)
  • iPhone (mobil)
  • iPad (mobil)

Training

  • Dokumentation
  • Videos

Funktionen von Provide Support

  • @mentions
  • API
  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Aufgaben-Fortschrittsverfolgung
  • Aufgabenplanung
  • Automatische Antworten
  • Berichterstattung / Analyse
  • Berichterstattung und Statistik
  • Bildschirm teilen
  • CRM
  • Chat / Messaging
  • Content-Management
  • Datei-Verwaltung
  • Dateitransfer
  • Dokumentenspeicher
  • Drag-and-Drop
  • Drittanbieter-Integration
  • E-Mail-Management
  • Echtzeit-Analytik
  • Echtzeit-Benachrichtigungen
  • Echtzeit-Chat für Kunden
  • Echtzeitüberwachung
  • Einmalige Anmeldung
  • Etikettierung
  • Filesharing
  • Fortschrittsverfolgung
  • Geotargeting
  • Kalenderverwaltung
  • Kontaktmanagement
  • Kundenhistorie
  • Kundenspezifisches Branding
  • Live-Chat
  • Meeting-Management
  • Mobiler Zugriff
  • Multi-Channel-Kommunikation
  • Offline-Formular
  • Proaktiver Chat
  • Suchen / filtern
  • Supportticket-Management
  • Transfer / Weiterleitung
  • Transkripte / Chatverlauf
  • Umfragen & Feedback
  • Verfolgung von Interaktionen
  • Videokonferenzen
  • Vorformulierte Antworten
  • Websitebesucher-Nachverfolgung
  • Werkzeuge zur Zusammenarbeit
  • Workflow-Management
  • Überwachung

Siehe die vollständige Live-Chat Software Liste

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Erfahrungen mit Provide Support

Alle 28 Nutzerbewertungen lesen

Durchschnittliche Bewertung

Gesamt
4,6
Benutzerfreundlichkeit
4,8
Kundenservice
4,8
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,7

Nutzerbewertungen nach Bewertung

5
19
4
7
3
2

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Paul P.
Paul P.
Director in USA
Verifizierter Nutzer auf LinkedIn
E-Learning, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

They provide an excellent web site chat and customer support product

5 vor 10 Monaten

Kommentare: This is a very innovative company I have done business with for over 10 years. They provide an excellent web site chat and customer support product for enhancing any small company's web customer service and sales operation. It is an affordable price and comes with quick and responsive client service.

Vorteile:

They provide an excellent web site chat and customer support product for enhancing any small company's web customer service and sales operation. It is an affordable price and comes with quick and responsive client service.

Nachteile:

Nothing negative to write about. Experience in product use and client service all positive.

Peter R.
Director of Marketing in USA
Sportartikel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good, simple chat program

4 vor 2 Jahren

Kommentare: Provide support is exceptionally easy to use for a customer service agent which is the primary reason we chose to use it. The well designed chat console enables our representatives to handle more chats simultaneously while maintaining high standards of service.

Vorteile:

The no-nonsense interface makes it easy for CSRs to conduct multiple chats without anything slipping through.

Nachteile:

I would like to have an automatic chat prompt with trigger options based on page depth and time on site. I would also like an option to integrate Provide Support with our ticketing system and CRM to better tie chat sessions with customers and orders as well as making it easier to find customer info post-purchase.

Antwort von Provide Support

vor 2 Jahren

Thank you for your kind review, Peter. We really appreciate you taking the time out to share your experience with us. We will inform our developers as for these features you mentioned. Sincerely yours, Provide Support team

Olga S.
Account manager in Russland
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

used it before Livechat. livechat is far more easy and user friendly

3 vor 4 Jahren

Kommentare: possibility to support our customer online
oh yes i recall the incoming chat ringing was awful!!!

Nachteile:

there was no possibility to transfer chat to another person, only invite and you have to sit together in the room, makes no sense, only distraction

Antwort von Provide Support

vor 4 Jahren

Hi Olga, Thank you for your review about our product. We appreciate your honest opinion. Thank you for your remarks as well, we would like to clarify some things: - There's no requirement to stay in the chat room. You can transfer the chat by inviting an operator and leave the room. - Though there is no option to customize sounds directly from the live chat console, this is still possible and our support team has a solution. We value the comfort of our customers. Our customer service team is always available and glad to assist with any questions our customers have. Thanks again. We appreciate your time. Regards, Provide Support Team

Justin B.
Digital Marketing Specialist in USA
Anwaltskanzlei, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Product *But...*

4 vor 2 Jahren

Kommentare: Wonderful save for the UTM issue that (when we called to ask if it was fixable) is a deal-breaker. We'll miss you.

Vorteile:

The level of functionality is staggering. I love it. I wish we could keep it at my company however we cannot because...

Nachteile:

...Your product drops UTM codes from Google Analytics, which is crucial to our being able to track our marketing efforts. We sadly have to drop your product for one that is extremely well-known and used by huge enterprise-level companies, but doesn't do half of what Provide Support can do in way of customization and back-end user friendliness.

Antwort von Provide Support

vor 2 Jahren

Hello, Justin! Thank you for your review. We need more information on how you want to use the UTM codes. Could you please contact our support chat and provide the details? We will gladly help you. Sincerely yours, Provide Support team

Don B.
Owner in Kanada
Textilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Customer Chat Software Packed with Features

5 vor 2 Jahren

Kommentare: I needed a way to monitor traffic and communicate with customers more efficiently so convert traffic to sales. Provide Support does with easily and does not cost too much to operate from month to month.

Vorteile:

I like how easy it is to set up and use the software. Integration with our web host was quick and simple. I am able to monitor traffic on the site as well as communicate with my customers anytime as I have it on my desktop as well as Ipad and Iphone.

Nachteile:

I wish it would have a timer setting so that I can have myself available during certain hours. If you walk away from the desk (which i am contantly doing ) and forget to mark away or log off then you can miss the chats

Antwort von Provide Support

vor 2 Jahren

Thank you for your positive review, Don! We really appreciate you taking the time out to share your experience with us. There is an idle detection feature with the desktop Console. It can switch to Away automatically after X mins of mouse/keyboard inactivity. Set a timeout in the Console menu Tools / Options / General Regards, Provide Support team