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RDPWin
Was ist RDPWin?
Resort Data Processing (RDP) gilt seit langem als einer der Pioniere der Property-Management-Software-Industrie, und unterstützt derzeit mehr als 1000 Installationen weltweit. RDP ist auf die Bereitstellung von individuellen Lösungen für jeden Kunden spezialisiert. Wir unterstützen Properties aller Größen, von kleinen Luxus-Ferienvermietungen, bis 1500 Zimmer-Resorts. Unsere Software-Lösungen bieten ein endloses Feature-Set, das sich seit mehr als 30 Jahre basierend auf Kunden-Input und Anwendung in der realen Welt entwickelt hat.
Wer verwendet RDPWin?
Lodging-Unternehmen, die eine Notwendigkeit für eine umfassende Softwarelösung mit erhöhter Funktionalität haben, um sich an die einzigartigen Anforderungen der Immobilie anzupassen.
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RDPWin
Bewertungen über RDPWin
A quality product that is easy to use. Great customer service.
Kommentare: Very adaptable and easy to use. Great service.
Vorteile:
The software has a lot of adaptability. There are a variety of features for both small and large properties. A very large selection of reports is standard and they are all customizable. They offer a mobile booking engine that is easy for guests to use. The support has always been excellent and fast.
Nachteile:
More expensive than other options. The billing feature for groups and companies needs to be streamlined and easier to use.
RDP Has Been Great for our Resort Property Management!
Vorteile:
The warm, friendly, and professional staff at RDP are at the heart of what really makes this program work for our resort. Their knowledge and skill make the product work, but their sincere willingness to help us understand the program and customize it to our resort and their drive for customer service are what make the product work for us! We love the integration of the online system (IRM) with the same database that we pull from on our individual stations, so the two systems work seamlessly. Having the online system has increased our reservations dramatically, while allowing us to actually work with a smaller reservations staff. The individual property descriptions allow new guests and new staff to quickly see what each individual unit looks like, what is in the unit, where it's located, and what they can expect when they check in. The photos are easy for us to upload, and we can easily update descriptions as we change or upgrade our units. As the manager, I especially appreciate being able to customize reports to fit our needs. We can track demographics by city, state, or ZIP; we can run forecasts and stats on criteria we establish, and the data is easily transferred to both our Constant Contact and TripAdvisor databases. The service is outstanding. The process is very simple: you fill out a work order online. This allows you to define what your problem is, and their staff review it and assign both a technician and a time that is convenient for you to work on the problem together. Every time we work on an issue, it not only gets fixed, but the staff trains us so we can work more independently within the system. They are great at explaining the system, and their service is always prompt and professional. Most of our service calls fall in the nature of customizing reports, working through updates, and small tweaks. We know most of the staff by first name, and we feel that they know us. It's so much more efficient to work with people who know you, know what your goals are, and are willing to work hard to please you.
Nachteile:
The only thing that bothered me was the amount of time involved in the initial setup, but that is something that is in all likelihood germane to the product. Regardless of whom you purchase a property management system from, you are just going to have to take pictures of all of your units, write property descriptions, and set up the rates. Ours was probably more detailed because we have 27 different floor plans (yes, I counted them just now!) and a three-tiered rate structure. Our units are each unique, so we couldn't standardize a picture of one unit and use it for several other units. We had to photograph and write descriptions and rates for almost 100 units. And again, it's something that we would have had to do regardless of who we purchased it from.
Stuck in the 90s
Kommentare: RDP serves as our event planning, reservations, accounting, CRM, etc. It does not do these things well, but it does do them. My organization has bent the system to its will rather than examining the way we do business, but when trying to work with RDP organization to improve our situation, it has been a nightmare. It is very clear that RDP does not care to improve, and if they do, they are doing a crappy job of communicating that to their customers.
Vorteile:
RDP does deserve some credit when it comes to the amount of things it can do, however, the amount of work required of the user to make things happen is excessive.
Nachteile:
Slow as heck. Making a reservation for a large group has literally taken me 45 minutes to complete while waiting on the program to reserve the selections made. It actually took longer than 45 minutes, I just stopped the timer at that point because ignorance is bliss.
Benefits of RDP
Kommentare: RDPWin has been very pleasant, it is a user friendly product- which can improve business performance and with the right time spent with the customer service- can improve efficiency. So my experience has been very good.
Vorteile:
Making modifications are very simple with the support of customer service. In spending time with the knowledgeable staff- you see the possibilities that maybe were not taken into consideration. The product is very good, and there is flexibility if you have ideas of your own to improve the product for your own company.
Nachteile:
The graphics at first glance appear to be dated, but as more time goes on- perhaps it will get a bit more "crisp and glossier". There is a bit of pushback on certain ideas, but if you integrate some ideas that other software companies are doing for the same product- you will achieve higher satisfaction. Overall very satisfied with the product.
RDP is a flexible software product for the vacation rental business.
Vorteile:
The flexibility of customizing the software through use of switches and other custom configuration settings makes it easy to use new features or keep them offline. RDP puts these settings in the hands of the user so you can make changes as necessary. I have also had great experiences with support. If necessary I am able to speak with a senior technician to get any issues resolved timely. They do a great job of being responsive.
Nachteile:
The custom configurations sometimes make it difficult to track down bugs, duplicate the issues, and get them reported. The system needs more rate & yielding capabilities to keep up with the current trends in revenue management.