Maestro PMS

Maestro PMS

von NORTHWIND

Wer verwendet Maestro PMS?

Full Service Independent Hotels, Resorts, Conference Centers, Vacation Rental, Casinos, Hospitality Management Companies, Retreats and Non-profits, University Housing, Lodging, Multi property groups.

Was ist Maestro PMS?

Ideally suited for independent full service hotels, resorts conference centers and multi property groups, Maestro can handle your complex PMS, Spa, Vacation Rental, and Sales and Catering requirements. With over 20 integrated modules on a single database backed by unparalleled support it is the preferred PMS of an international clientele. On premise or cloud, Maestro enhances the guest journey with mobile engagement tools and a sophisticated personalized experience. Contact us to learn more.

Maestro PMS – Details

NORTHWIND

http://www.maestropms.com

Gegründet 1978

Maestro PMS – Preisübersicht

Maestro PMS bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für Maestro PMS findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Installiert - Mac

Cloud, SaaS, Web

Installiert - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

Maestro PMS Funktionen

API Software
API-Design
API-Lebenszyklusmanagement
Analytik
Bedrohungsschutz
Dashboard
Entwicklerportal
Test-Management
Verkehrskontrolle
Versionskontrolle
Zugriffskontrolle
CRM
Catering
Einzelne Immobilie
Für die Ferienvermietung
GDS-/OTA-Integration
Instandhaltungsmanagement
Integrierte Buchführung
Marketing-Automatisierung
Mehrere Immobilien
Mitarbeitermanagement
Online-Buchung
Treueprogramm
Verkaufspunkt POS
Verlängerter Aufenthalt

Maestro PMS – Nutzerbewertungen

Zeigt 5 von 22 Nutzerbewertungen

Gesamt
4.2/5
Benutzerfreundlichkeit
3.8/5
Kundenservice
4.4/5
Funktionen
4/5
Preis-Leistungs-Verhältnis
4.1/5
Chris B.
Chief Information Officer
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    9/10
  • Quelle des Nutzers 
  • Bewertet am 18.10.2017

"Fantastic customer support drives feature rich PMS"

Vorteile: The hospitality industry is about people - connecting people, servicing people, and other various interactions. Having a key software vendor that is also about people is invaluable. The support staff at Maestro are what sets them apart from their competition - the Canadian hospitality is on full display here.

Nachteile: As is common with PMS suites, the interface is a bit dated in its look. The HTML version is a bit more polished however.

  • Quelle des Nutzers 
  • Bewertet am 18.10.2017
Erin E.
Controller
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    4/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    8/10
  • Quelle des Nutzers 
  • Bewertet am 12.7.2019

"Maestro Review"

Kommentare: Over all, we like using Maestro PMS.

Vorteile: Transaction details, Customer Support, Auditing Reports

Nachteile: Unfortunately, we are still waiting on Tax reporting for our 1099's / 1042s annual tax reporting. Being in the US, we require both. We've requested the function over 3 years ago and it is still on the back burner. For US Clients-this is a BIG CON

Antwort des Softwareanbieters

von NORTHWIND an 19.7.2019

Thank you Erin for your support and sharing that you and your team like using Maestro PMS. We regret that you may not be updated on the latest tax reporting features in Maestro and will reach out to you directly as 1099 reporting and output is available in Maestro and in use by many users, and we can certainly review 1042s options as well. We will work with you to ensure that your configuration has been updated to address this, and hopefully resolve this matter to your satisfaction. Thank you for your continued support and we look forward to addressing all your concerns.

  • Quelle des Nutzers 
  • Bewertet am 12.7.2019
Andy O.
Front Desk Manager
Gastgewerbe, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    9/10
  • Quelle des Nutzers 
  • Bewertet am 2.8.2019

"Top Notch System and Service"

Vorteile: The software works as promoted with many options to fit clients needs. What I am most impressed is the level of support we receive and the speed in which we receive support. From daily tech questions to new technology upgrades, the Maestro team is always quick to respond and have the desire to provide solutions.

Nachteile: Group package rate setup seems to be very complex and difficult to wrap me head around, will continue to study and ask questions.

Antwort des Softwareanbieters

von NORTHWIND an 6.8.2019

Thank you Andy for recognizing the level of support services we provide. It is our goal to have clients recognize the effort we put into our support services and we appreciate your positive feedback. In terms of the group rate and other group related capabilities, you have clearly identified that Maestro's group capabilities are sophisticated and flexible, and do require some review and planning to use effectively. We invite you to use our elearning website and our free on-demand training to assist you with ensuring you use that feature to its fullest potential to meet your needs.

  • Quelle des Nutzers 
  • Bewertet am 2.8.2019
Madison D.
Sales Manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Overall Rating
    3/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Likelihood to Recommend
    5/10
  • Quelle des Nutzers 
  • Bewertet am 2.7.2019

"Maestro PMS"

Vorteile: I like that you can put events in and track bookings. You can make payments and keep record of events and rooms booking.

Nachteile: The program is not user friendly from a hotel stand point. To check in the employees have so many steps in order to get the guest checked in. The reports are not easy to pull and use. when you call support the person is not always nice and helpful.

Antwort des Softwareanbieters

von NORTHWIND an 8.7.2019

Thank you Madison for sharing your experience. Maestro is highly configurable, and the steps chosen by your property's management team may present multiple screens to meet management data needs. Maestro can be trimmed down to only a few steps to check in a guest, as well as support self check in and mobile check in if desired. We also pride ourselves on excellent support and training services and have built our reputation on this and encourage you to reach out to our Client Services or Senior Managers anytime you feel the service you received did not meet expectations. We take our high level of service very seriously and in addition to calling for live support or using our online chat, we have a comprehensive elearning website for clients. We also provide on-demand training, and would be happy to spend some time with you to understand your specific concerns and help address them. Thank you again for your input, please give us an opportunity to improve your experience with Maestro.

  • Quelle des Nutzers 
  • Bewertet am 2.7.2019
Joel O.
Front Office & Revenue Manager
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    9/10
  • Quelle des Nutzers 
  • Bewertet am 19.7.2019

"Wow!"

Kommentare: I am absolutely blown away and feel incredibly fortunate to be working with Maestro. It has the capabilities to do everything I have ever wished a PMS could do. I have recently taken over my role and received no interaction with my predecessor nor any reference materials regarding the software. Therefore I was challenged to learn as this is not software that can be picked up easily. We had a Maestro trainer, come down this month to retrain the department. He was phenomenal and I am excited to gain more and more expertise with Maestro over time.

Vorteile: Maestro is without a doubt the most impressive piece of PM Software I have come across. It is incredibly robust with functionalities for everything my heart could ask for. Customer service and tech support is top notch!

Nachteile: It is impenetrable to a new user and training a new Front Desk Agent is an involved process.

  • Quelle des Nutzers 
  • Bewertet am 19.7.2019