Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Maestro PMS?

Maestro eignet sich ideal für unabhängige Full-Service-Hotels, Resorts, Konferenzzentren und Gruppen mit mehreren Immobilien und kann deine komplexen PMS-, Spa-, Ferienwohnung-, Verkaufs- und Catering-Anforderungen erfüllen. Mit über 20 integrierten Modulen in einer einzigen Datenbank, die durch beispiellose Unterstützung unterstützt werden, ist es das bevorzugte PMS eines internationalen Klientel. Vor Ort oder in der Cloud verbessert Maestro die Gästeerfahrung mit mobilen Engagement-Tools und einer ausgereiften personalisierten Erfahrung. Kontaktiere das Unternehmen für weitere Informationen.

Wer verwendet Maestro PMS?

Unabhängige Full-Service-Hotels, Resorts, Konferenzzentren, Ferienwohnungen, Casinos, Gastgewerbe-Management-Unternehmen, Retreats und gemeinnützige Organisationen, Universitätswohnungen, Unterkünfte, Gruppen mit mehreren Immobilien.

Maestro PMS Software - 1
Maestro PMS Software - 2
Maestro PMS Software - 3
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Maestro PMS Software - 5

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Bewertungen über Maestro PMS

Durchschnittliche Bewertung

Gesamt
4,3
Benutzerfreundlichkeit
3,8
Kundenservice
4,3
Funktionen
4,0
Preis-Leistungs-Verhältnis
4,2

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
43%
4
43%
3
9%
2
4%
Chris
Chris
Chief Information Officer in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fantastic customer support drives feature rich PMS

5,0 vor 7 Jahren

Vorteile:

The hospitality industry is about people - connecting people, servicing people, and other various interactions. Having a key software vendor that is also about people is invaluable. The support staff at Maestro are what sets them apart from their competition - the Canadian hospitality is on full display here.

Nachteile:

As is common with PMS suites, the interface is a bit dated in its look. The HTML version is a bit more polished however.

Baris
Hotel Manager in Spanien
Gastgewerbe, 10.000+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Maestro is a great PMS

5,0 vor 4 Jahren

Kommentare: Maestro PMs is a great property management software with a good customer service. For me the reports the software provides is understandable and beneficial.

Vorteile:

Gneral reports and the transaction reports are extremely powerful and helps to understand the metrics. customer service is quite professional and they are quick to solve the cases.

Nachteile:

Pricing plan is not flexible, a modular plan would be a better fit for our case additionally user interface is way yoo old fashion.

Madison
Sales Manager in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Maestro PMS

3,0 vor 5 Jahren

Vorteile:

I like that you can put events in and track bookings. You can make payments and keep record of events and rooms booking.

Nachteile:

The program is not user friendly from a hotel stand point. To check in the employees have so many steps in order to get the guest checked in. The reports are not easy to pull and use. when you call support the person is not always nice and helpful.

Antwort von NORTHWIND

vor 5 Jahren

Thank you Madison for sharing your experience. Maestro is highly configurable, and the steps chosen by your property's management team may present multiple screens to meet management data needs. Maestro can be trimmed down to only a few steps to check in a guest, as well as support self check in and mobile check in if desired. We also pride ourselves on excellent support and training services and have built our reputation on this and encourage you to reach out to our Client Services or Senior Managers anytime you feel the service you received did not meet expectations. We take our high level of service very seriously and in addition to calling for live support or using our online chat, we have a comprehensive elearning website for clients. We also provide on-demand training, and would be happy to spend some time with you to understand your specific concerns and help address them. Thank you again for your input, please give us an opportunity to improve your experience with Maestro.

Ryan
Warehouse Supervisor in Kanada
Geschäftsbedarf & -einrichtung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Used it for 7 years

4,0 vor 5 Jahren

Kommentare: I'll have to admit that in 9 years working in hotels that I've only used 2 PMS programs. Of the two, I strongly preferred Maestro. I've used Maestro as a front desk agent, night auditor, front office manager, and general manager. Once past the learning curve, and with repeated use, you can fly through the program quicker than the computer can refresh... at least I could :)

Vorteile:

Once you get past the learning curve, it's very easy to use and move quickly through the program. It is a great program for all aspects of managing hotel be it inventory and rate management, guest management, reservations, sales, accounting. I'm sure in 7 years I've used it, I didn't get to use every function since there was just so much. What I liked most was that it is quick and easy to access a lot of information (guest, company, or group info or history / room availability and pricing / accounting and sales figures). This was very helpful since easy flow of information is vital to a hotel running smoothly. When loading rates, I particularly liked that I could set automatic rate adjustments base on parameters such as dates, day of the week, occupancy, room type, or a combination of any of the aforementioned. This automation meant that if sudden inventory changes occurred on the rare occasion that I was not working, the rates would increase or decrease to achieve the best average daily rate and occupancy. Managing inventory was very easy with Maestro. Even with 9 different room types, I could use various reports to see overall occupancy, occupancy by room types, and also by specific rooms. I could go on. It is a very solid PMS program and I would use it again.

Nachteile:

The only real dislike that I had with this program was the learning curve. Because the particular Maestro PMS we used was easier to use without using a computer mouse, it was essential to learn the mnemonics (ALT- letter combo) of every function. I still remember that to get to reservations was ALT-I-R. This was was complicated by the fact that sometimes the ALT-letter combo varied between different tasks even though they were similar tasks. The best way to explain is an example: In a guest reservation, to access notes I would key in ALT-I-N, in a group reservation, I would have to key in ALT-I-T.

Erin
Controller in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Maestro Review

4,0 vor 5 Jahren

Kommentare: Over all, we like using Maestro PMS.

Vorteile:

Transaction details, Customer Support, Auditing Reports

Nachteile:

Unfortunately, we are still waiting on Tax reporting for our 1099's / 1042s annual tax reporting. Being in the US, we require both. We've requested the function over 3 years ago and it is still on the back burner. For US Clients-this is a BIG CON

Antwort von NORTHWIND

vor 5 Jahren

Thank you Erin for your support and sharing that you and your team like using Maestro PMS. We regret that you may not be updated on the latest tax reporting features in Maestro and will reach out to you directly as 1099 reporting and output is available in Maestro and in use by many users, and we can certainly review 1042s options as well. We will work with you to ensure that your configuration has been updated to address this, and hopefully resolve this matter to your satisfaction. Thank you for your continued support and we look forward to addressing all your concerns.