Wer nutzt diese Software?

MSI TruCloud solutions feature flexible value pricing and are scalable for hoteliers ranging anywhere from 12-room boutique properties to 120-room select-service to 600-room full-service.

Durchschnittliche Bewertung

12 Bewertungen
  • Gesamt 4.4 / 5
  • Benutzerfreundlichkeit 4.6 / 5
  • Kundenservice 4.8 / 5
  • Funktionen 4.8 / 5
  • Preis-Leistungs-Verhältnis 4.8 / 5

Produktinformationen

  • Kostenlose Version Nein
  • Gratis Testen Nein
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Online

Angaben zum Hersteller

  • Multi-Systems
  • http://www.msisolutions.com/
  • Gegründet 1990

Über MSI CloudPM

MSI CloudPM features property management system technology which is fully integrated with partner CRS, CRM, and Revenue Management systems. CloudPM yields the functionality of full-featured PMS software but with substantial savings in capital expenditures, increased operating efficiencies, and lower recurring expenses. Get all the benefits of MSI's SaaS solution for hotel technology. Contact MSI today!

MSI CloudPM Funktionen

  • CRM
  • Catering
  • Einzelne Immobilie
  • Ferien-Vermietung
  • GDS-/OTA-Integration
  • Instandhaltungsmanagement
  • Integrierte Buchführung
  • Marketing-Automatisierung
  • Mehrere Immobilien
  • Mitarbeitermanagement
  • Online-Buchung
  • Treueprogramm
  • Verkaufspunkt POS
  • Verlängerter Aufenthalt

Die hilfreichsten Reviews für MSI CloudPM

Hotel Consultant Review of CloudPM

Bewertet am 3.11.2016
Fredrick S.
CEO
Krankenhausversorgung & Gesundheitswesen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have installed CloudPM in about a half dozen properties. There have been many benefits to the software such as intuitive design which saves on labor, a modern menu system that is easy to navigate and great reporting. I also appreciate the installation process including the handling of credit cards PCI compliance. Many other PMS systems require you to go to a 3rd party for your Gateway which can cost in upwards of a month. CloudPM has this included in the system. When marketing to your customers CloudPM has a great feature that allows you to export your guest's data including emails to an excel or cvs file. We use this on a daily basis which has yielded increased revenue to the property. Revenue Mangement, when changing rates on the fly, CloudPM offers a daily rate manager that you can change rates throughout the day if necessary with ease. In summary, CloudPM offers all the modern features you would come to expect in today's PMS systems at a reasonable price.

Vorteile: Ease of use, reporting and pci compliance.

Nachteile: not connected with site minder or other channel managers. Silverlight needs to go.

Antwort des Softwareanbieters

von Multi-Systems an 3.11.2016

Thank you Frederick for your review and comments. We have some good news to share regarding your two "cons": Silverlight will indeed go, in fact upcoming versions of CloudPM will be completely HTML5 compliant which means better browser compatibility (including mobile browsers!) and improved performance. As for channel managers, we recently partnered with Siteminder and you can expect this interface soon. Thanks for using CloudPM!

MSI is the best PMS system I have ever used

Bewertet am 9.2.2019
Verifizierter Rezensent
Night Audtior
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have always had a great experience with them. They provide great customer service as well.

Vorteile: I love how anytime you have a problem, they are always so nice to fix it or if you need help with something they are always very nice about it. I love how easy the system's layout is, it doesnt even require training because it is self-explanatory.

Nachteile: I hate that it's sometimes very slow to load, or that it freezes a lot.

A Good platform to use overall

Bewertet am 3.7.2018
Verifizierter Rezensent
VP Revenue Management
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: A really quick implementation and they got us up and running in no time! The tech team is great and they are always on hand whenever we need them. The system itself is really nice and easy to use and some of the reporting is good to help with daily decisions, very flexible approach and they can add what may be required.

Nachteile: It can be a little slow and this can cause a delay in the task that is being carried out but i must mention this is sometimes the case and in general, it is fine.

Antwort des Softwareanbieters

von Multi-Systems an 5.7.2018

Thank you for your Capterra review! We're pleased to know that you're happy with your decision to use CloudPM at your hotel and look forward to serving your hotel's needs in the years ahead.

Regarding the occasional slowness, if you find that this occurs when performing specific tasks or while in certain areas of the system, please document those occurrences whenever possible and advise our support team. We are always working to optimize CloudPM's performance and our users' feedback is critical in achieving that.

Thank you again for being a CloudPM user!

Overall, this system has served us well

Bewertet am 8.3.2016
Donele F.
General Manager
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Cloud PM, being cloud based was easy to access right from the start of using it and didn't require any set up or hardware from MSI on our end. It is also fairly intuitive so the staff are able to pick up the basics quickly. Being a beta hotel meant that there were some glitches along the way and even though we had to call tech support quite often, every single person has been patient and helpful, going above and beyond to solve the problems, add the requested features and iron out the glitches. I am actually surprised at how responsive our representatives and tech support have been. Many of the features and reports we have asked for have been added during the various upgrades and we appreciate how well they listen to our needs. One of the frustrating aspects was how slow the system was working, often timing out or kicking us out all together. Working with Chris we were able to determine that our PC's just did not have the needed requirements to effectively run Cloud PM. He went so far as to send a computer which has the program working so much faster. We still have the issue of the system randomly kicking us out or having to reboot the computer to reset the print function. But really, compared to where we started in July of 2014, Cloud PM runs almost problem free, we have the features we want, and I have reports that make my job easier. Cloud PM is a great program and MSI is a great company to work with.

MY MSI

Bewertet am 24.11.2018
Jessica R.
front desk clerk
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It's easy to use once you get the hang of it

Nachteile: nothing really. it's been great so far for the 2 years that i've used the software

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