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Infor Sales & Catering
Was ist Infor Sales & Catering?
Catering- und Veranstaltungsmanagement-Software für die Buchung und Verwaltung privater Veranstaltungen. Erhalte Leads schnell und interagiere mit ihnen. Erstelle professionell Angebote, Verträge und Veranstaltungsaufträge, einschließlich elektronischer Signatur und Online-Zahlungsabwicklung. Verwalte Aufgaben und automatisierte Workflows effizient mit laut Hersteller einzigartiger Event-Lifecycle-Technologie. Verwalte und analysiere Unternehmen mit umfassenden Berichterstattungstools auf intelligente Weise. Über 20.000 Nutzer haben sich bereits für die webbasierte Version, ReServe Cloud®, entschieden.
Wer verwendet Infor Sales & Catering?
Gastgewerbeprofis jeder Größe. Im Einstiegspreis sind Ausgangsdatenanpassung und eine Online-Schulungseinheit enthalten.
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Infor Sales & Catering
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Bewertungen über Infor Sales & Catering
Making my Life easier!
Kommentare: I have been a huge advocate of reserve since I learned how to utilize it. It truly makes work easier and more organized!
Vorteile:
Reserve puts everything in one place and makes life easy. It saves time in my busy schedule and keeps me organized. The email template and ability to look back on emails it helps me so much!
Nachteile:
For our business, reserve doesn't fit to golf tournament needs quite as well as I think it could. It would also be great if we could have a floor plan section of the program. Implementing the menus to fit to BEOs takes a lot of time some times but is also very worth it once done correctly!
Antwort von Infor
vor 7 Jahren
Hello Sarah! Thank you so much for taking the time to share your comments about ReServe. We are delighted to know our software is making your life easier, and will work to continue to provide enhancements in future releases. Regarding floor plans, let us know if you want to learn more about our interface with a room diagramming solution to address your needs. And do reach out if you need any other assistance. Looking forward to a long-time partnershp with Touchstone Golf!
Woodbine Entertainment Group Reserve Interactive
Kommentare: Our experience with sourcing, negotiating and implementing Reserve at our venues has been extremely positive at every level of the project. In October 2015, we decided that we needed to update our existing systems. Through our review and initial planning process we invited 4 companies to bid on our RFP. Of the four we invited, three submitted quotes which ranged by thousands of dollars. Reserve was priced in middle of the three slightly higher than lowest quote based on our initial ask but once we worked through our wants the final cost was substantially higher then we initially anticipated. Reserve was very understanding of our budgetary constraints in the initial year of our project and worked with us on a multi-year agreement that worked for both organizations. Throughout the demo and review phase of our process, Account Specialist Suzanne was very accommodating in making our times work for us, which included a very early west coast morning to accommodate an east coast group. Suzanne was very informative on the system capabilities and when she didn't have answers to the many of our questions, she would always engage the appropriate people who could provide the required answers. Suzanne remained in the loop from the initial call right through the implantation phase at which time Melanie and the implementation team took over. The implementation team at Reserve were equally as accommodating and very helpful in leading and assisting us with getting all three properties and eight sites ready for use. Their knowledge of the system allowed for us to change some of our own processes in order to maximize the software's power and efficiencies. Their process included weekly calls to keep the project on track and address any ongoing challenges and concerns. During the initial weeks Melanie's team was very helpful in finding work-a-rounds for some of our accounting and tracking processes. Since going live with our first property (3 months), Reserve has had 2 system updates, including some improvements we requested for our operational needs. They have been very receptive to adding additional system change requests for future development, which is very encouraging and reinforces the decision to go with Reserve.
Vorteile:
- Having our Reservations, Event and Club Membership all in one system - Bread crumb feature - Great search functionality - Copy features VERY helpful & easy to use - Access from any internet connection on any device (phone access not a great experience but in a pinch great for quick info) - Extremely easy to use - Licensing model allows us to provide access to unlimited people within the organization - Event & Membership Leads module allows for review of sales teams efforts and performance - User rights functionality allows to set a number of user restrictions for different categories - Reporting Module very easy to use for creating reports - Great Customer Service & learning documents - Ability to set up View List with in the different Modules for quick access to information - Ability to email from within the system & auto-saving communication
Nachteile:
- Report Module does not provide an option to access all report fields, currently fields available are based on type of report looking to create - Unable to quickly view asset inventory of rooms - Reservation Module cannot report on custom fields - Unable to inventory items in Reservation Module - E-signature limited in functionality, no counter signing option - E-signature requires sending in two separate emails - Limited billing functionality in Membership Module - Cannot create a regular event spanning multiple sites (operations gets confused using both Event Documents & Master Event Documents - Unable to print View Lists
Antwort von Infor
vor 8 Jahren
Hello Joseph, Thank you for taking the time to provide such a thoughtful review of your experience with ReServe. We are very pleased to hear that you and your team have been satisfied with our service and responsiveness, as we want every customer to recognize our loyalty to them. To that end, please know that we have reviewed your suggestions for improvement, and have already begun work on a few enhancements to better support your needs. Looking forward to our continued partnership. Sincerely, The ReServe Team
Useful but not user-friendly
Kommentare: The ability to have everything on one site helped a lot. The communication between client and venue is also streamlined and simplified.
Vorteile:
It is really useful and has great features. The design of the documents (event orders, contracts, etc) is customizable and nice looking.
Nachteile:
It is a hard software to learn and not as user-friendly as one would think. The design of the software is dated.
Antwort von Infor
vor 7 Jahren
Dear Reviewer, Its regrettable that you find the software difficult to use. We are here to help. However, it is difficult to provide assistance when you choose to remain anonymous. Our chat function is always open as is our toll free support line 888-433-4725. Kind Regards, Mike Edmeyer, VP Sales
Epic Sales Management Tool
Kommentare: I have been working with Mike and Reserve now for almost 10 years and with all three of the companies I have been in a sales leadership role with. 5 years ago when I came to American Golf as the Vice President of Sales and Marketing for one of the largest Golf Management companies in the world, One of the first orders of business I had was to bring Mike and his team in. We needed to replace our aging, clunky, and hard to use CRM System and Reserve was literally the first thing I said to our CEO we need to start figuring out a way to bring on board. There is no better team on the planet to work with, and we have placed this decision to bring Reserve into American Golf as one of the best decisions this organization has made in a very long time. I know we have a partner not a vendor and look forward to many years of success with Reserve as the backbone of our sales processes and functionality.
Vorteile:
These ease of use and speed of training was the number one thing that got our attention. We were up and running within 30 days of having the data ready to load. Our team went from an archaic system to state of the art in less than 30 days. The other amazing thing about this software is that generational gaps simply do not exist. People of all ages and computer savvy successfully use the system everyday. Of course you have people who adopt things faster but we have not had anyone say this is too advanced or it is difficult for our more veteran sales people to use. Finally, The ability for the software to be customized to each person while still operating under the basic structure of what we want them to do is simply amazing!!! Having someone be able to tweak something that allows their brain to process things a certain way while still having us be able to monitor and track things at a global level is something other software can't do or can't do as well and with such ease...
Nachteile:
If there was any flaw it would be that people can access it from anywhere with their user name and password. If you have hourly employees they can access it off the clock unless you have the steps in place to limit the access. I can't even really say that is a flaw because they have a solution for it you just have to remember to set the limits on people access if you want that to be the case.
Change is Good!
Kommentare: The customer service with ReServe is exceptional. We are able to get more detailed in our reporting and in this age of data and analytics, that is vital. Overall, it's just been a pleasure to partner with them.
Vorteile:
The reporting and available functions. We were using an older version of the software, so it did take me some time to adjust to the cloud based version, but having used it for several months now, I love it. I typically find that if I ask support more questions about what I need it to do, the functionality is there, I just need to understand how to use it more efficiently.
Nachteile:
Getting used to some of the changes with the cloud based version. This is nothing to do with the software, it's more to do with using something for 12 years and having to re-learn. As stated above, I have found that most of my concerns can be resolved with a little digging and time with support
Antwort von Infor
vor 6 Jahren
Hello, It's an honor to receive such high praise about our solutions, but more importantly about our support team! Delivering great Customer Care is integrated into the fiber of our culture, and we are pleased to know we have met the mark! Continue reaching-out when you need assistance, we are delighted to help!
