Dentrix

Kommentare: My previous job at my father's dental office worked with paper files for the first 30 years. We finally convinced him to upgrade and get a computer system. We chose Dentrix and I'm glad we did! I don't have experience with others to compare, but it was such a great software. Also, you can print out the patient's chart to have a backup paper chart to file in case of an emergency.

Vorteile: - Dentrix has a ton of features that makes scheduling appointments mostly easy and stress-free.
- It's easy to find the codes after the patient received their treatment and add it to their digital chart.
- Easy to print patients' charts for backup files.
- Billing made easy.
- Customer support was always excellent

Nachteile: - Costly.
- It can take a bit to learn everything within the software.
- Only Windows compatible. I have Windows but that can be an issue for those who are Mac owners.
- When scheduling appointments, sometimes the boxes cover other appointment times making them nonvisible, which ultimately makes you not realize an appointment is there and mess up the appointments for that time slot and surrounding.

Kommentare: I really do like this program. The support has been fantastic and the developers LISTEN!

Vorteile: It handles almost everything we need to do in the office in one central management program.

Nachteile: The statements and ledgers are often confusing to our patients. I find myself having to put together spreadsheets to explain things. I also am disappointed that we can no longer change who a payment is applied to after we have closed the month. People make mistakes and once the month is closed you cannot fix patient balances without having to make a bunch of adjustments that are confusing to patients.

Kommentare: Overall it's a great product. In talking with other offices that don't use Dentrix, I feel that we have the better product.

Vorteile: I have only used Dentrix in my office, it was in place when I started. It was a lot to learn, but once I got in to and took some training, it all fell in to place and was easy to maneuver between the appointment book, office manager and ledger, etc.

Nachteile: There is a lot to Dentrix and I'm probably not even scratching the surface on all that it has available. However, some things are not included and then you have an extra fee to add that on. When we are on a limited budget we have to pick and choose the things that will add the most value for our office.

Kommentare: I don't have to have paper charts or appointment book.

Vorteile: It's powerful for the front office. Has a lot of reports that can be generated. Customizable. Can enter time on procedure codes.

Nachteile: Not for the average user even if they go to training. The end user has to be computer savvy and has an exceptional attention to detail. Front office heavy. Treatment planner presentation is not adequate. eServices bundle includes stuff that's not needed or used. Inaccurate when it comes to continuing care data. Although customizable, software limits the characters for labeling on definitions such as Appointment Status. Too many data fields that are hidden or hard to find therefore, causes a lot of inadequate data entry due to confusing and busy display and fields. Unscheduled treatment plan reports does not show that patients have already appointed for some on the treatment list. Can't easily generate or create referral template unless the user also has advanced knowledge of MS Word. Clinical template creation is difficult. Lab manager is too clunky. eServices insurance verification is too clunky and glitchy. Could not generate a list of specific procedures attached to a patient's name. For example, list of patients with premolar and molar endo on their treatment plan. I have a Dentrix superuser on my team. We had to use mail merge for this. Procedure code appointment length customization is pointless since the software does not properly calculate clinician and assistant times when entering multiple procedures.

Vorteile: It is a comprehensive software, build on the daily needs of a dental practice.

Nachteile: We are not able to tailorit to our own specific needs; we have to wait for an upgrade and cross our finger that one of our suggestions were selected to be part of the upgrade.