WorkWave PestPac

WorkWave PestPac

von WorkWave

Wer verwendet WorkWave PestPac?

Für kleine bis mittlere und große Schädlingsbekämpfungsunternehmen.

Was ist WorkWave PestPac?

PestPac von WorkWave ist DIE bewährte Komplettlösung für Schädlingsbekämpfungsunternehmen jeder Größe. Alles, was du brauchst, um dein Geschäft an einem Ort zu verwalten und auszubauen. Lass dir dabei helfen, Papierkram zu reduzieren, effizienter zu arbeiten, mehr Leads zu generieren, mehr Verkäufe zu tätigen und mehr Kunden zu halten. WorkWave ist das führende Technologieunternehmen der Branche mit Tausenden von Kunden und über 30 Jahren Erfahrung in der Entwicklung von Lösungen, die speziell für Schädlingsbekämpfungsunternehmen entwickelt wurden.

WorkWave PestPac – Details

WorkWave

http://www.WorkWave.com

Gegründet 1984

WorkWave PestPac – Preisübersicht

WorkWave PestPac bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für WorkWave PestPac findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

WorkWave PestPac Funktionen

Schädlingsbekämpfung Software
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Flottenmanagement
Immobilien-Layout
Kundendienst-Historie
Mobiler Zugriff
Pestizidengebrauch-Nachverfolgung
Routing
Schädlings-Aktivitäten-Nachverfolgung
Terminplanung
Versandmanagement

WorkWave PestPac – Nutzerbewertungen

Zeigt 5 von 204 Nutzerbewertungen

Gesamt
4/5
Benutzerfreundlichkeit
3.7/5
Kundenservice
4.1/5
Funktionen
4/5
Preis-Leistungs-Verhältnis
3.9/5
Richard L.
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 26.1.2018

"PestPac - Great software for independent pest control owners/operators!"

Vorteile: I spend over 30 years in corporate management of the large, national pest control company before I left and bought 2 local pest companies. I can tell you PestPac is loaded with features that the larger companies would die to have! I went paperless 30 days after integrating all of my accounts into the system. Reduced the need for 1 office person/bookkeeper. Technicians love the app on their I-phone and can review the orders for the upcoming week/month. What I like best is the ability for techs to take pictures and embed in the work order to alert our customers what we have done for them during the service (removed a wasp nest, killed an ant mound, moved dog bowls, etc). Great overall software!

Nachteile: It is not really easy to learn and the only way to learn is by trial and error. The initial trainer assigned to my account was not very knowledgeable - so after I complained they assigned the best of the best and she was AWESOME!

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 26.1.2018
Jennifer A.
Owner
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 26.11.2019

"Excellent Service Every Time"

Kommentare: It powers our business. I am so grateful to have found Pest Pac back when we started in 2002. It has made all the difference in our ability to provide the best customer service experience possible. They are the best company I have every worked with in terms of professionalism, friendliness, reliability, and quality of product.

Vorteile: It is easy to use and the customer. It is full of features and options which can make it complex at times, but this is a good thing and Customer Service is always available to help you learn and understand features as you are ready to use them or new ones become available.

Nachteile: I honestly can't think of anything. Any issues are quickly resolved and they are consistently working on improvements and listen to customer feedback.

Antwort des Softwareanbieters

von WorkWave an 23.12.2019

Hi Jennifer - Thank you so much for the 5 star review! We are so glad to hear you are finding success with our software.

  • Quelle des Nutzers 
  • Bewertet am 26.11.2019
Mary V.
President
Verbraucherdienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 25.11.2019

"After 15 years, I'm Still Happy with Choosing PestPac"

Kommentare: The folks at WorkWave have always been wonderful and polite. They've often gone out of their way to help me find a solution to how I want to use the system and will be clear when my requests are not obtainable. They believe in their product and appreciate suggestions that can help to advance the usability of the software. Since we're close in proximity to their home office, their Project Managers have gone into the field with our Technicians just to observe how we are using the software and how it can be improved.

Vorteile: The PestPac product is very expansive. It performs so many functions very well and integrates them within the system seamlessly. The routing and scheduling has created substantial efficiencies in our routes. Also, as extensive as the system is, it is not terribly difficult to use and understand. I appreciate that WorkWave is always making tweaks and modifications to improve performance and usability.

Nachteile: There is so many faucets to this software which is great, but sometimes overwhelming. You don't always know where to find the option change you are looking for, or if it exists. It's also difficult to know in advance how one set-up or change in selection will impact bill/work routing/reporting. Also, there isn't always help on a page, or the help is not helpful. I do think in the past that some new changes/enhancements to the software are not tested as thoroughly as they should be (perhaps to meet deadlines). My one big gripe is that I do not like it when our hands our tied with Vendor Partners and we are unable to pick our own partner, such as the credit card processing or phone integration. There is no doubt that there have been snafus over the past 15-years, and some of them rather big snafus. But I still do not think that there is another pest software that is as layered and expansive as PestPac.

Antwort des Softwareanbieters

von WorkWave an 23.12.2019

Hi Mary - Thank you so much for your review, we are glad to hear you are still finding success with our software after 15 years!

  • Quelle des Nutzers 
  • Bewertet am 25.11.2019
Chris C.
Operations Manager
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Quelle des Nutzers 
  • Bewertet am 17.1.2020

"Best Choice for Medium to Large Companies"

Kommentare: I cannot recommend PestPac for small companies, as there is another cloud product that is superior. For medium to larger companies, PestPac is still the best choice.

Vorteile: PestPac has a LOT of features, and they're always adding more.

Nachteile: The interface is extremely dated, and not very user-friendly. Add-ons are often poorly integrated and take years to be properly updated for full functionality. The mobile timeclock for hourly employees is a good example; we still have to run reports from the old VRM interface, as PestPac proper is very limited for this kind of reporting.

Antwort des Softwareanbieters

von WorkWave an 24.1.2020

Hi Chris - Thanks for the the helpful review, we will be passing your feedback along to our wider team!

  • Quelle des Nutzers 
  • Bewertet am 17.1.2020
Lawrence D.
Admin
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    2/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    5/10
  • Quelle des Nutzers 
  • Bewertet am 23.2.2018

"Better than what is available from others, but technologically outdated user experience."

Kommentare: Better than alternatives, but average user experience overall.

Vorteile: We are a startup pest control company in California and have used PestPac for two years. It is web-based, so a totally familiar browser based experience. Good support form sales reps. Regular software updates. The company was founded as Marathon Data Systems, rebranded a few years ago as Workwave and was recently bought by a European investment group called IFS. The company serves a variety of field service companies including pest control.

Nachteile: >One of the most expensive solutions with relatively very high base rate and monthly per-user fees compared to similar alternatives.
>Outdated interface that significantly limits how quickly our staff can work with software. For example, there is no use of pre-fetching data, batch uploads, continuous backup, data validation, etc. Data moving between your computer and the AWS server has periods of noticeable lag even with high speed internet access. Data moving to and from your device and server are limited to one operation at a time.
>The parts of the software staff see are not intuitive and difficult to use. Although parts of the software see regular updates, these updates seem aimed mainly at larger accounts with more advanced customer relationship systems. The data entry screens, state forms, reports, etc., have not seen any meaningful updates in years.
> There are numerous bugs in the online system that have persisted the whole time we've used Pestpac. Some things are given attention, others never make it. Many of the support requests on their product forums remain unaddressed for months or years.
> The company seems to spread itself thin by focusing on on sales to several kinds of small field service based businesses. The quality of the user experience with PestPac is lacking, and probably similar to others' experience.

  • Quelle des Nutzers 
  • Bewertet am 23.2.2018