PestPac

PestPac - Great software for independent pest control owners/operators!

Vorteile:

I spend over 30 years in corporate management of the large, national pest control company before I left and bought 2 local pest companies. I can tell you PestPac is loaded with features that the larger companies would die to have! I went paperless 30 days after integrating all of my accounts into the system. Reduced the need for 1 office person/bookkeeper. Technicians love the app on their I-phone and can review the orders for the upcoming week/month. What I like best is the ability for techs to take pictures and embed in the work order to alert our customers what we have done for them during the service (removed a wasp nest, killed an ant mound, moved dog bowls, etc). Great overall software!

Nachteile:

It is not really easy to learn and the only way to learn is by trial and error. The initial trainer assigned to my account was not very knowledgeable - so after I complained they assigned the best of the best and she was AWESOME!

Smithereen Customer Service Review

Kommentare: Pestpac has been great since 2010 consistently evolving to keep up with the times

Vorteile:

That u can always call will concerns and they try to make things better for their users

Nachteile:

That we all use Pestpac differently as companies come on to use it

WORST EXPERIENCE EVER

Kommentare: This has been the worst experience I have ever had in my professional career.

Vorteile:

From the start, the salesperson, [sensitive content hidden] , told me, "I could cut my input time down and post my payments, and we could send out bills on the first of the month with no problem." So I said, "Sure, let me sign up." After signing the agreement that [sensitive content hidden] said was to set me up with a startup person, I would not be held to it. (Sure) I signed it but told him I couldn't start till the end of May first of June. He said, "We needed to get the 45-minute meetings started so I would not have to pay the $399.99 for not starting." I was like, huh, I thought I was not held to anything because I was still not sure if I wanted the program yet. [sensitive content hidden] assured me not to worry and I would beable to do the only 3 things I wanted to do with the program. So, I started the 45-minute meetings over the phone. From the first meeting, I asked over and over how I do the 3 things I need to do to see if this is something I want to continue with; she would say, "Oh, we are getting to that in a couple of weeks."I was like, but I need to know if I want to use this. Well, it took five meetings over the phone for 45 minutes to figure out NO; it is not what [sensitive content hidden] promised me, so now I am told I have to pay $1200 to get out of this contract. I will have to get an attorney to get out of this because I will not pay them for something we are not using. I assume they are doing this to lots of other companies.

Nachteile:

PROS AND CONS THE SAME From the start, the salesperson, [sensitive content hidden] , told me, "I could cut my input time down and post my payments, and we could send out bills on the first of the month with no problem." So I said, "Sure, let me sign up." After signing the agreement that [sensitive content hidden] said was to set me up with a startup person, I would not be held to it. (Sure) I signed it but told him I couldn't start till the end of May first of June. He said, "We needed to get the 45-minute meetings started so I would not have to pay the $399.99 for not starting." I was like, huh, I thought I was not held to anything because I was still not sure if I wanted the program yet. [sensitive content hidden] assured me not to worry and I would beable to do the only 3 things I wanted to do with the program. So, I started the 45-minute meetings over the phone. From the first meeting, I asked over and over how I do the 3 things I need to do to see if this is something I want to continue with; she would say, "Oh, we are getting to that in a couple of weeks."I was like, but I need to know if I want to use this. Well, it took five meetings over the phone for 45 minutes to figure out NO; it is not what [sensitive content hidden] promised me, so now I am told I have to pay $1200 to get out of this contract. I will have to get an attorney to get out of this because I will not pay them for something we are not using. I assume they are doing this to lots of other companies.

Pest Pac review

Kommentare: The software is great once you learn it. The numbers are accurate and it is the best from what I have seen.

Vorteile:

I love the accuracy of the numbers and how you can build out custom reports in report writer.

Nachteile:

User interface is not easy to learn. Other than that I love the software.

2025 conference

Kommentare: Fantastic. Great with troubleshooting and quick on a solution

Vorteile:

Good info, great presenters. I learned a lot about company set up.

Nachteile:

Hard to hear presenters. The room was extra loud in all the wrong places.