WorkWave PestPac

WorkWave PestPac

von WorkWave

Wer verwendet WorkWave PestPac?

Für kleine bis mittlere und große Schädlingsbekämpfungsunternehmen.

Was ist WorkWave PestPac?

PestPac von WorkWave ist DIE bewährte Komplettlösung für Schädlingsbekämpfungsunternehmen jeder Größe. Alles, was du brauchst, um dein Geschäft an einem Ort zu verwalten und auszubauen. Lass dir dabei helfen, Papierkram zu reduzieren, effizienter zu arbeiten, mehr Leads zu generieren, mehr Verkäufe zu tätigen und mehr Kunden zu halten. WorkWave ist das führende Technologieunternehmen der Branche mit Tausenden von Kunden und über 30 Jahren Erfahrung in der Entwicklung von Lösungen, die speziell für Schädlingsbekämpfungsunternehmen entwickelt wurden.

WorkWave PestPac – Details

WorkWave

http://www.WorkWave.com

Gegründet 1984

WorkWave PestPac – Preisübersicht

WorkWave PestPac bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für WorkWave PestPac findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

WorkWave PestPac Funktionen

Schädlingsbekämpfung Software
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Bestandskontrolle
Flottenmanagement
Immobilien-Layout
Kundendienst-Historie
Mobiler Zugriff
Pestizidengebrauch-Nachverfolgung
Schädlings-Aktivitäten-Nachverfolgung
Terminplanung
Versandmanagement

WorkWave PestPac – Nutzerbewertungen

Zeigt 5 von 204 Nutzerbewertungen

Gesamt
4/5
Benutzerfreundlichkeit
3.7/5
Kundenservice
4.1/5
Funktionen
4/5
Preis-Leistungs-Verhältnis
3.9/5

PestPac - Great software for independent pest control owners/operators!

Bewertet am 26.1.2018
Richard L.
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
3/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I spend over 30 years in corporate management of the large, national pest control company before I left and bought 2 local pest companies. I can tell you PestPac is loaded with features that the larger companies would die to have! I went paperless 30 days after integrating all of my accounts into the system. Reduced the need for 1 office person/bookkeeper. Technicians love the app on their I-phone and can review the orders for the upcoming week/month. What I like best is the ability for techs to take pictures and embed in the work order to alert our customers what we have done for them during the service (removed a wasp nest, killed an ant mound, moved dog bowls, etc). Great overall software!

Nachteile: It is not really easy to learn and the only way to learn is by trial and error. The initial trainer assigned to my account was not very knowledgeable - so after I complained they assigned the best of the best and she was AWESOME!

Excellent Service Every Time

Bewertet am 26.11.2019
Jennifer A.
Owner
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It powers our business. I am so grateful to have found Pest Pac back when we started in 2002. It has made all the difference in our ability to provide the best customer service experience possible. They are the best company I have every worked with in terms of professionalism, friendliness, reliability, and quality of product.

Vorteile: It is easy to use and the customer. It is full of features and options which can make it complex at times, but this is a good thing and Customer Service is always available to help you learn and understand features as you are ready to use them or new ones become available.

Nachteile: I honestly can't think of anything. Any issues are quickly resolved and they are consistently working on improvements and listen to customer feedback.

Antwort des Softwareanbieters

von WorkWave an 23.12.2019

Hi Jennifer - Thank you so much for the 5 star review! We are so glad to hear you are finding success with our software.

Best Choice for Medium to Large Companies

Bewertet am 17.1.2020
Chris C.
Operations Manager
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I cannot recommend PestPac for small companies, as there is another cloud product that is superior. For medium to larger companies, PestPac is still the best choice.

Vorteile: PestPac has a LOT of features, and they're always adding more.

Nachteile: The interface is extremely dated, and not very user-friendly. Add-ons are often poorly integrated and take years to be properly updated for full functionality. The mobile timeclock for hourly employees is a good example; we still have to run reports from the old VRM interface, as PestPac proper is very limited for this kind of reporting.

Antwort des Softwareanbieters

von WorkWave an 24.1.2020

Hi Chris - Thanks for the the helpful review, we will be passing your feedback along to our wider team!

Great Software for Pest Control Company!

Bewertet am 14.11.2019
Laura W.
Office Manager
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: This software is fairly easy to use once you learn the basics. I really like that it's functions are customizable to meet the needs of the company using it. It's great for retaining customer information and keeping up with service history and future service needs.

Nachteile: I've used a different software that had a better plan for mapping and scheduling, but lacked greatly in other areas. Adding better routing and mapping functionality is available, but adding it costs more. I don't know if adding it will do what I would like. It would be nice to see all customers with service due this month on the map at the same time. This would allow better customization of the routes each month.

Antwort des Softwareanbieters

von WorkWave an 10.1.2020

Hi Laura - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

Better than what is available from others, but technologically outdated user experience.

Bewertet am 23.2.2018
Lawrence D.
Admin
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
2/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Better than alternatives, but average user experience overall.

Vorteile: We are a startup pest control company in California and have used PestPac for two years. It is web-based, so a totally familiar browser based experience. Good support form sales reps. Regular software updates. The company was founded as Marathon Data Systems, rebranded a few years ago as Workwave and was recently bought by a European investment group called IFS. The company serves a variety of field service companies including pest control.

Nachteile: >One of the most expensive solutions with relatively very high base rate and monthly per-user fees compared to similar alternatives.
>Outdated interface that significantly limits how quickly our staff can work with software. For example, there is no use of pre-fetching data, batch uploads, continuous backup, data validation, etc. Data moving between your computer and the AWS server has periods of noticeable lag even with high speed internet access. Data moving to and from your device and server are limited to one operation at a time.
>The parts of the software staff see are not intuitive and difficult to use. Although parts of the software see regular updates, these updates seem aimed mainly at larger accounts with more advanced customer relationship systems. The data entry screens, state forms, reports, etc., have not seen any meaningful updates in years.
> There are numerous bugs in the online system that have persisted the whole time we've used Pestpac. Some things are given attention, others never make it. Many of the support requests on their product forums remain unaddressed for months or years.
> The company seems to spread itself thin by focusing on on sales to several kinds of small field service based businesses. The quality of the user experience with PestPac is lacking, and probably similar to others' experience.