CrunchTime Back Office

"Crunchtime your restaurant back of house experts"

Kommentare: We have been using Crunchtime for a very long time, I would say around 8 years. It has always worked well and our experience has been exceptional. We purchased another company some time ago which used a product from the competition and we decided to try it out for a while and then decide if we would migrate away from Crunchtime or migrate the new additions to Crunchtime. After discussing with the users it was an easy decision to migrate the new restaurants over since Crunchtime's features set is much more complete than that of the other system that we tried.

Vorteile: 1. Cloud based software as a service
2. More features than the competition
3. Easy to integrate with different systems
4. Willing to adapt to business needs
5. Will take good ideas or suggestions from clients and upgrade system adding benefit to all customers

Nachteile: 1. Some processes were easier to execute on the fat client that has been discontinued
2. They did not have native integration with some POS until last year. But they did provide us a third party that helped with that and we used them in the mean time.

"Inventory Management"

Kommentare: Would recommend Crunchtime to anyone looking to solve for cost of goods and labor. There are a great deal of reports and functions in this database that help your teams from restaurant level to C-level make better business decisions. The customer service team is quick and helpful which makes resolving any issues that may arise less stressful.

Vorteile: Accurate and reliable food and beverage costs. Reporting abilities from micro and macro levels. Consistency

Nachteile: Learning curve with new users can cause issues with ease of use.

"Still working out bugs"

Kommentare: Although their support team struggled, they were courteous and understanding in regards to wanting to help.

Vorteile: It works when data is entered absolutely correct. The finite details of statistics and projections are a little out there.

Nachteile: Customer support, at least half the time seemed to be learning their own product when I called in. Most of my questions or concerns required a call back by their team.

"Greatest Inventory System"

Kommentare: I have had nothing but good experiences with CrunchTime. Their support is the best I have dealt with compared to any other software I have used (especially than any of the multitude of POS support teams I have dealt with).

Vorteile: The best part about this software is how highly customizable it is in order to meet our business needs. The purchasing controls and the way that it highlights reconciling issues to help prevent mistakes is great. Also, all the tools that are available to help you troubleshoot your inventory variances are amazing. Finally, their embedded help is hands down the best I have seen. It does not just send you to some message board where maybe you find the information you are looking for but brings you right to the pages that correspond with where you are in the app at the time.

Nachteile: It is very unforgiving, in some areas. The inability to edit commissary orders after they have been reconciled, even though you can do that with vendor orders can be difficult if your business uses commissaries to supply their locations.
Also, the need to create multiple recipes to deal with mods or togo vs dine in can create a lot of extra work vs having some functionality where maybe there are flags that designate what should be in a recipe would make it much easier.

"thorough, great for quality control"

Vorteile: Going off of previous inventory cycles, Crunchtime tells you exactly how much product you should have and exactly what you are missing and integrates well with your POS

Nachteile: Unfortunately, there is no wiggle room or grey area to account for things like spills, or, for example, extra inventory that may be used that wasn't rung in or charged for an upcharge.