CargoWise

"A must have for any company with a supply chain"

Kommentare: It's great for any mid/large size company.

Vorteile: It's really easy to track the product in each phase of the supply chain, allowing each stakeholder to improve their internal processes.

Nachteile: The software has a lot of features, which makes it a little bit complex to use.

"Best when provided with accurate data"

Vorteile: Edocs. Apart from having supportings in shipment/consol level you can actually put your accounting transactions supporting in edocs. For example you just have to click the pettycash transactions to access petty cash request form and receipts. This really saves time when auditing.

Nachteile: I think it does not have a link to provide to your clients so that they can download invoices /statements to themselves.

"Thinking of changing your Freight Forwarding Software to Cargowise One ? Pl. consider this."

Kommentare: CW1 - a story of undelivered promises...
Key reason for choosing CargoWise One as the company's ERP, was to realize substantial savings in resources time & cost. However, even after a year of implementation we've seen only costs escalating.

Vorteile: 1. It is an end to end one stop software.
2. It has a pretty good customer facing 'Track and Trace' feature.
3. Decent accounting package.

Nachteile: 1. Customer Service levels at WiseTech are below expectations. There's no one you can pick up the phone and speak to except during the initial sales. After that you are left on your own. You just have some videos to refer to. If there are issues.. they've to be raised as 'incidents'. It takes a long while for them to ascertain the nature of issues. At times you are just left following up on the issues.
2. The biggest scare is their dynamic & unpredictable pricing policy. While they lure you with attractive discounts initially, they are quick to change their discount structures, the parameters of billing & add new charge heads as they please. Yes ,they give you some notice...but you pretty much have no choice, but to pay. We’ve already seen multiple pricing revisions so far. Its always been advantage Wisetech. You just cannot predict or manage your ERP/EDI usage cost even if you do not want to expand your business. At times one has to even follow up for billing errors.
3. Cumbersome workflow processes raised to Wisetech in 2017 have been taken up as developments. Neither do they stick to deadlines committed, nor do they give regular updates.
4. Their main selling point is that implementation of this end to end ERP will result in substantial saving of resources, Time & Cost. It’s over a year since we implemented …..this is far from the truth. All we see is escalating system costs. There’s no guidance on how the “savings” can be achieved.

"CargoWise is clearly a mess in regards with its back-end coding."

Kommentare: overall experience is negative. it consistently bugs out, crashes, or doesnt do what it should do, which creates alot of wasted time.

Vorteile: When it works, it works. the program is very detailed and covers everything you would need with logistics.

Nachteile: It constantly crashes when trying to import files into the system. Certain fields don't communicate with each other so you constantly have to duplicate your work. The program itself is incredibly laggy - 5 seconds to open a tab from the menu, open a file, etc. Multiple that by 100 bookings and the wasted time adds up. AES filing just doesn't work every 4 weeks for some reason. There are so many bugs for this enterprise level software. its clear the back end coding of this software is a mess. there is no customer service and they price gouge. its just not good.

"overall good"

Vorteile: very powerful, with many functions, all-in

Nachteile: expensive, not web-based, new user-unfriendly