CargoWise

It is a good software but they need better videos for training

Kommentare: It offers everything a user would need to run their business for a fair price. It has different functions that you can use when needed and only get charged for the usage. It is user friendly.

Vorteile:

It has a lot of room to grow. Meaning you can make changes to it when you need to use different functions.

Nachteile:

The accounting side needs more training videos. You have to file e-requests and contact call them to resolve and issue.

Great product, but....

Kommentare: Benefits realization are easily possible, and anyone here who has said otherwise has definitely made a mistake in their own deployment. With that said, this system is tricky to configure and their customer service do not make it easy at all. However, if you - as a company - are prepared to invest and get behind this product, I would say hand on heart, this product can and will deliver for you.
You do need to have a competent team of IT professionals and Business Analysts to make this a success, however, any software deployment usually requires the same.

Vorteile:

Features, configurability, DB Structure, Cloud Architecture, EDI facilities

Nachteile:

Customer Service is awful, training content doesn't dive deep enough into super technical areas. A lot to learn which can be a struggle for small teams unwilling to invest.

Thinking of changing your Freight Forwarding Software to Cargowise One ? Pl. consider this.

Kommentare: CW1 - a story of undelivered promises...
Key reason for choosing CargoWise One as the company's ERP, was to realize substantial savings in resources time & cost. However, even after a year of implementation we've seen only costs escalating.

Vorteile:

1. It is an end to end one stop software. 2. It has a pretty good customer facing 'Track and Trace' feature. 3. Decent accounting package.

Nachteile:

1. Customer Service levels at WiseTech are below expectations. There's no one you can pick up the phone and speak to except during the initial sales. After that you are left on your own. You just have some videos to refer to. If there are issues.. they've to be raised as 'incidents'. It takes a long while for them to ascertain the nature of issues. At times you are just left following up on the issues. 2. The biggest scare is their dynamic & unpredictable pricing policy. While they lure you with attractive discounts initially, they are quick to change their discount structures, the parameters of billing & add new charge heads as they please. Yes ,they give you some notice...but you pretty much have no choice, but to pay. We’ve already seen multiple pricing revisions so far. Its always been advantage Wisetech. You just cannot predict or manage your ERP/EDI usage cost even if you do not want to expand your business. At times one has to even follow up for billing errors. 3. Cumbersome workflow processes raised to Wisetech in 2017 have been taken up as developments. Neither do they stick to deadlines committed, nor do they give regular updates. 4. Their main selling point is that implementation of this end to end ERP will result in substantial saving of resources, Time & Cost. It’s over a year since we implemented …..this is far from the truth. All we see is escalating system costs. There’s no guidance on how the “savings” can be achieved.

Not As Advertised

Kommentare: Cargowise promised a lot from the beginning. Some of their promises were clearly lies and even the ones that we were able to achieve came after spending thousands on an implementation consultant. The whole system is a mirage, sold to you with high hopes but no support to actually realize those capabilities.

Vorteile:

the idea of integrated tracking and a system that integrates sales, operations, and accounting all in one is fantastic

Nachteile:

None of the features are easily attainable nor do they operate as advertised. The customer service is completely useless as well. You can put in online service tickets which you're likely to receive a reply on after 3-4 days, only for them to direct you to a video or document that isn't relevant to your issue

Best when provided with accurate data

Vorteile:

Edocs. Apart from having supportings in shipment/consol level you can actually put your accounting transactions supporting in edocs. For example you just have to click the pettycash transactions to access petty cash request form and receipts. This really saves time when auditing.

Nachteile:

I think it does not have a link to provide to your clients so that they can download invoices /statements to themselves.