Rooftop

Very pleased

Kommentare: We have been able to bring our KPI of open topics from 30% down below 15% in less than one year after launching RoofTop in our After Sales Service department.
I get contentious remarks from team members of the ease of use and remarks of 'how did we work before?'

Vorteile:

Improved proactive follow-up & productivity. More detailed analysis on closure delay of tasks & other details.

Nachteile:

Speed of the internal search engine needs improvement. Mobile app functions can be improved with push notifications to function more like a mailbox for persons on the move. It would be nice to have a more After Sales Service approach with functions like machine ID tags & checklists for team members.

In Betracht gezogene Alternativen: Jira, Vision Helpdesk, SolarWinds Service Desk, monday.com, Keap und Wrike

Gründe für den Wechsel zu Rooftop: User Interface - easy to use and quick start up Local company with quick service support

Rooftop is savior for project collaboration

Kommentare: It has it pro and cons, but overall, it helped us with our project in the communication and collaboration aspect without fail.

Vorteile:

Helped me and my coworker manage our projects and tasks with Rooftop's aid. Conferencing and a communication system are essential features for a collaborative project, and they has both built-in. It makes it easier for us to contact one another.

Nachteile:

It was challenging to use this software since it requires a steady connection to the internet to download all of the necessary materials. The emailing services on my smartphone also constantly malfunction whenever I attempt to modify the template.

Most of the options are really useful, this app allows a very professional customer support

Vorteile:

Clarity, the fact that any user can have access to all the email, and especially the attachements (this is very important in technical fields). The fact that anyone can answer the emails, this help us to have quick feedbacks and professional supports.

Nachteile:

Waiting time when charging a discussion.

Mon quotidien a changé

Kommentare: Expérience plus que positive vu que mon travail au quotidien a largement été améliorer grâce à Rooftop

Vorteile:

L'utilisation de Rooftop dans le département de service après-vente dont je fais partie a radicalement changé mon travail au quotidien: rapidité, amélioration du suivi des dossiers, clarté. Mon travail a largement gagné en efficacité. L'interface est conviviale et facile à utiliser

Nachteile:

Le chargement de certaines tâches est parfois lent dû probablement à la quantité d'information à charger.

Bon outil

Kommentare: Mais en générale il fonctionne très bien , et très pratique pour gérer des emails

Vorteile:

simplicité, efficacité. bon support technique

Nachteile:

petit bug parfois , après les mises a jour parfois il y a des données ou choses manquante